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Best Buy San Marcos
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Frequently Asked Questions About Best Buy San Marcos
How do I check product availability at the San Marcos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Marcos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Marcos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1892 reviews)
mace c
November 22, 2024
1 out of 5
very bad customer service on a mistake they made while ordering an ipad
Response from Best Buy
November 22, 2024
Hello, Mace,
Thank you for taking the time to leave a Google review. We always aim to create an exceptional customer experience. I can truly understand where you are coming from, and if it were my iPad order, I would also be reaching out for support. We would like to hear more about your situation and any feedback you may have. Please send us a private message on social media with your name, phone number, and email. Please mention Google Review 64460146 in your message. You can find us here:
Twitter(X) https://twitter.com/bestbuy
Facebook https://www.facebook.com/bestbuy
Instagram http://instagram.com/bestbuy
We hope to hear from you.
Kind Regards,
^Ryan
Joshua R
November 21, 2024
5 out of 5
Love coming to this place. Staff is always friendly.
Erik
October 26, 2024
1 out of 5
Great shopping experience if you like being ignored at checkout. Hey best buy, have someone on the register and someone else running customer support.
Response from Best Buy
October 26, 2024
Hi, Eric,
We appreciate you taking the time to share your experience with us though it is not the one that we aim to provide. Our team would be happy to document this occurrence and look into this further. Please reach out by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
When reaching out, be sure to mention Google Review 64356731.
Please note that our typical hours of operation are as follows.
Monday through Friday: 8 a.m. -7 p.m. CT
Saturday and Sunday: 9:30 a.m. - 6 p.m. CT
We look forward to hearing from you.
Sincerely,
^Tina
Jays_Wing_Plays
October 22, 2024
4 out of 5
Employees are attentive, asking if I need help when I look lost and or confused. Not over bearing though, just the right amount. I enjoy the lay out, most things are very easy to find.