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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3906 reviews)
Elias L
January 14, 2025
5 out of 5
Team and manager Mike were great help
Carlos S
January 13, 2025
1 out of 5
Came in to resolve an issue with a misleading online order and was met with awful service by both managers on the clock. Ended up going to a different best buy and got the issue resolved even though they both said all I could do was return the item. 👎
Response from Best Buy
January 14, 2025
Carlos,
Thank you for the review. I truly empathize with your feelings of frustration regarding the customer service you've experienced. It's important to us that our customers always feel supported and valued, and I regret that this situation has made you feel otherwise.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64675357.
Regards,
^Kristy
E 5
January 13, 2025
5 out of 5
Workers were very helpful. Store was clean/neat. Plenty of staff to assist. No complaints.
Alamo B
January 13, 2025
5 out of 5
We visited Best Buy on a Sunday to look for a monitor for my gaming computer. After browsing, my wife and I realized we’d need a larger desk before purchasing the curved monitor I wanted. As we continued exploring the store, we ended up in the Meta Quest section, where we were helped by an employee named Adam.
Adam was incredibly helpful, knowledgeable, and friendly. Not only did he provide detailed information about the Meta Quest 3, but he also assisted us in other areas of the store. From TVs to headphones, Adam was well-versed in various departments and answered all our questions with patience and expertise.
In the end, we purchased the Meta Quest 3 and Mario Kart 8 for the Switch. It was our first time visiting this Best Buy, and Adam made it such a positive experience that we plan to return specifically because of him. It’s rare to find an employee as honest, helpful, and knowledgeable as Adam.
I truly hope Best Buy recognizes his hard work—he’d make an excellent manager! Thank you, Adam, for going above and beyond to make our visit so memorable. You’ve earned a loyal customer!