How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4124 reviews)
Aaron
December 20, 2025
2 out of 5
Clean store. Not super busy and very few people looking around but waited nearly 15 minutes at the smart phones and still no one approached me to ask if I need led assistance. I had to ask the greeter to page someone, waited another 10 minutes but still no one came up. So I took my business elsewhere.
Response from Best Buy
December 20, 2025
Hello Aaronm,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve the customer experience and feel you would provide some valuable customer insight. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #91800 in a private message.
Facebook (https://bby.me/gi35zp)
Twitter/X (https://bby.me/4qkcwc)
Instagram (https://bby.me/t6bioo)
Ella
December 19, 2025
5 out of 5
SHY was more than helpful when we were searching for a new PC gaming computer. He was kind and professional. We didn’t see the computer we wanted on the floor and he quickly went in the back and pulled one from stock. Thanks SHY!
Mike N
December 17, 2025
5 out of 5
Workers were very helpful loading the TVs I purchased