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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3869 reviews)
Whitney W
November 15, 2024
5 out of 5
Knew what we wanted and easily got checked out.
Truth I
November 15, 2024
3 out of 5
Customer service is top notch! My complaint is the delivery service. This policy that appliances can’t be delivered in a new built house until the concrete driveway is installed doesn’t pass the common sense test. All deliveries were made by various vendors, but Best Buy can’t delivery appliances???? Please make a change and stop embarrassing the Best Buy brand with this silly policy. I could have gone to Lowe’s or Home Depot who would have delivered already…
Response from Best Buy
November 15, 2024
Hello,
Thank you for your feedback. I’m glad to hear you were pleased with the customer service, but I completely understand your frustration with our delivery policy. I appreciate you taking the time to share your experience and concerns.
While the policy is in place to ensure the safety of the delivery team and the products, I can see how it may feel restrictive or inconvenient, especially when other vendors have been able to deliver to your property. Your feedback is incredibly valuable, and I will make sure it is shared with the appropriate teams to review this policy and its impact on the customer experience.
To assist further, please connect with us by sending a private message on one of the following platforms:
Facebook: facebook.com/BestBuy
Twitter/X: twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include your full name, phone number, and email address. Please also mention that you’re reaching out regarding your "Google Review" and include the conversation number 64428813 so we can quickly identify and assist you.
Thanks again for reaching out, and I look forward to helping you with this.
Best regards,
Magee
Bob W
November 14, 2024
1 out of 5
Scheduled an appointment with Geek Squad to replace my iPhone battery. Show up on time and they make me wait 15 minutes to see if they have a battery. They don’t and can’t order one unless I leave my iPhone with them for 2-3 days. Nope. They suggested I go to an Apple Store, which I’m doing.
Response from Best Buy
November 14, 2024
Hello, Bob,
Your feedback Google my Business is appreciated. Not being able to have your iPhone battery replaced the same day is frustrating. We would like to hear about your store experience, here at the corporate office.
Feel free to reach out through social media with the links below. When you are reaching out mention "Google Review 64427851", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
RIDER C
November 14, 2024
5 out of 5
Este lugar es increíble muy buena variedad de productos me gustó mucho esta tienda .