How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4189 reviews)
hector m
April 06, 2026
5 out of 5
Good service
PHILLIP L
April 04, 2026
1 out of 5
The geek squad is a joke. I scheduled my appointment online at 1 o’clock to have my iPhone screen replaced. I get here and they tell me that they are already working on one phone so they will not be able to get to my phone today and the soonest they can get to me is on Monday two days later and it’s going to take three hours. Why did it let me schedule an appointment at 1 o’clock today and make me drive all the way over here for them to tell me that they can’t do it. Waste of my time, gas and energy.
Response from Best Buy
April 04, 2026
Hello, Phillip,
Thank you for sharing your concerns on your iPhone screen replacement at our Selma, TX Best Buy location. We would be glad to help you with finding another location that may be able to complete your screen install quicker, or notate your concerns with your delay on the screen replacement in store. Please reach out to us on any of our social media profiles below with Review 138541.
Facebook (https://bby.me/ysnic5)
X (https://bby.me/AXKrLx)
Instagram (https://bby.me/wmEh4o)
Kristen K
April 01, 2026
5 out of 5
Purchased a TV and Adam H did a fantastic job. He was patient and explained all aspects. He even took the time to look things up to answer questions. Great experience.