Best Buy Forum

The product wasn't the issue for me it was the service they provide which was not good. They took forever to help me and I didn't appreciate that.

Matthew went out of his way to help us find what we were looking for. We came in to get a second tv for my mother-in-law. Matthew went searching for one in the warehouse that met our needs and even helped ring us up and double check that the open box item had everything the label said it had. Thank you so much for your help today. We’ll definitely be back!

We’ve had such amazing experiences at Best Buy thanks to Mason and Dan! First, Mason helped us pick out a 3D printer, and he was absolutely incredible. He took the time to explain everything about it, helped us get the best possible price, and signed us up for deals that saved us even more money. What really stood out was that he genuinely cared about making sure we were getting something fun that we would truly enjoy, instead of just trying to make a sale. On top of that, he was super funny and completely relatable, which made the whole experience even better and honestly just fun. You can tell he actually cares about customers and wants them to leave happy and excited about their purchase. Dan in appliances was just as amazing when helping us buy our refrigerator. He actually helped us a year ago when we bought our washer and dryer, and we remembered how great he was to work with, so when it came time to get a refrigerator, we specifically wanted his help again. He worked hard to make sure we got the best price possible, helped with price matching, and made the whole process feel easy and stress-free. He also made sure I was signed up for the best deals and went above and beyond to make sure everything was taken care of before we left. He made us feel comfortable and confident with the purchase the entire time. Honestly, anytime we go to Best Buy now, we want Mason or Dan helping us with our next purchase. If they’re not there, we might just come back when they are lol! Employees like them are the reason we’ll keep coming back.

Had a issue with a dryer return. Mo the manager was great and able to work everything out for us. Great and friendly customer service. Thank you.