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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4163 reviews)
J. R
February 03, 2026
1 out of 5
Went in on a Sunday to get an iPhone battery replacement. They had one in stock but didnt have any Apple techs to do it. They said the earliest would be Tuesday. Went back on Tuesday and the guy says we don’t have in stock and it would be 2-3 weeks to get one. Then, it would be 2-3 hours to do replacement. Yeah, no thanks.
Jaimé R
February 03, 2026
1 out of 5
I tried calling for help with fixing loose joycons on a Nintendo switch I’ve had for three years, and was told I couldn’t even bring it in because I don’t have a warranty but I’m just trying to get help tightening six screws and I was never made aware of a warranty when I purchased it. Just frustrating because I don’t have the specialty tools and they sell switches all the time so if anyone would know they would, super disappointed with the lack of help or even trying to help. I’d literally pay for the repair but apparently that doesn’t matter, I don’t get it.
Sarah C
February 02, 2026
5 out of 5
Matt did great selling me my fridge replacement for my semi truck... perfect fit in and out in under 10 minutes 👌
Jack N
February 01, 2026
1 out of 5
Let me set up an appointment for iPhone battery replacement. Showed up… they don’t have personnel who can fix iPhones