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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3937 reviews)
Edward S
March 08, 2025
1 out of 5
Went to Best Buy @ The Forum. Upon entering was directed to the right department to purchase a printer. I was acknowledged, and asked to wait, 20 minutes later associate came to assist me with purchase of Epson printer. Today, as I type this I am on phone hold, so far for 15 minutes, with no answer. I wanted to find out how to exchange printer as the one I just bought makes funny clicking noises when feeding papers to loader/scanner. I'm beginning to see why some i-net sites show Best Buy going out of business by the end of the year. Their customer service stinks!!!
Response from Best Buy
March 08, 2025
Hi, Edward,
Thank you for taking the time to share this review here, however, we are saddened to hear you have been unable to reach support with this over the phone. We would be happy to connect with you, and go over all of your options regarding the printer.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64904341. We look forward to hearing from you!
Regards,
^Katie
Jesus D
March 07, 2025
4 out of 5
es un Lugar apropiado para adquirir artículos o electrónicos según gustos y preferencias, para llegar con alto grado de paciencia por los inconvenientes se que puedan incurrir por las renovaciones del NESATX-I-35N, cuidado ⚠️ al dirigirse hasta Angora.
susan c
March 06, 2025
5 out of 5
Microsoft office 365 for family $129.99 annual.
Henry V
February 24, 2025
2 out of 5
I bought a brand new over the range microwave. Drove 30 miles in one direction to swap out my parents microwave that stopped working. Only to unbox the “new microwave” to find that it was missing parts. I drove back made the exchange and just asked for a discount to cover my wasted diesel. Manager said no best we can do is even exchange. I remember a time when Best Buy used to take good care of its customers.
Response from Best Buy
February 24, 2025
Hey, Henry.
Thank you for providing your insight. We understand how important it is to get the service that you need. We would like to do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #64848987.
Regards,
^Jason