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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3869 reviews)
yasmar D
November 24, 2024
5 out of 5
Acogedor
Whitney W
November 15, 2024
5 out of 5
Knew what we wanted and easily got checked out.
Bob W
November 14, 2024
1 out of 5
Scheduled an appointment with Geek Squad to replace my iPhone battery. Show up on time and they make me wait 15 minutes to see if they have a battery. They don’t and can’t order one unless I leave my iPhone with them for 2-3 days. Nope. They suggested I go to an Apple Store, which I’m doing.
Response from Best Buy
November 14, 2024
Hello, Bob,
Your feedback Google my Business is appreciated. Not being able to have your iPhone battery replaced the same day is frustrating. We would like to hear about your store experience, here at the corporate office.
Feel free to reach out through social media with the links below. When you are reaching out mention "Google Review 64427851", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Tracy T
November 09, 2024
5 out of 5
A great experience at Best Buy. The employees were on point with their customer service. They are knowledge of what I was looking for was fantastic. It makes me want to go back and spend my money.