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Geek Squad services available at a nearby store.
Use the appointment scheduler to get to the right location for you.
Services Offered
Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services
Trade-In
Hearing Solutions Center
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Spring
How do I check product availability at the Spring Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Spring Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Spring stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Spring Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2955 reviews)
John D
September 18, 2025
1 out of 5
Wow. Now I understand why there’s so many bad reviews. They just don’t care. Ordered online for pickup 5 days waiting. It arrives damaged. No apology. Proceed with exchange that takes another 5 days. Arrived damaged, again. Twice. Had to give up. Had to return. Huge waste of time. Wasted two weeks!
Response from Best Buy
September 19, 2025
Hello John,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had such a negative experience with your order. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/wmpjur), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 45077.
Kindest Regards.
Osbaldo F
September 18, 2025
1 out of 5
It’d be cool if they had better customer service. I literally stood there trying to get some help for around 5 minutes.
Response from Best Buy
September 19, 2025
Hello Osbaldo,
Thanks for reviewing our Spring Location. We always want to provide the best customer service possible and always want you to feel welcome. Customer service is a big part of that experience, so I can understand how you feel. We'd love to learn more. To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #45041 in a private message.
Facebook (https://bby.me/qndtja)
Twitter/X (https://bby.me/7iryjq)
Instagram (https://bby.me/ueznx0)
Thanks,
Anthony V
September 13, 2025
5 out of 5
friendly staff always have what I need
isis K
September 10, 2025
5 out of 5
Very organized store love it