Be careful purchasing open box excellent conditions items from this store. As explained to us by the manager, Christa, excellent condition items may be marked as excellent but still have scratches and defects. We called ahead of time and they said we could do a price adjustment instead of bringing the 80+ inch tv back for a return. After driving for an hour, Christa said we were unable to receive any price adjustment because although the TV was marked as excellent condition, we should there could still have been scratches and defects on it for the price it was listed for.
No real help At the store
Response from Best Buy
July 04, 2026
Greetings!
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience looking for help in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #182423" for reference. You can find us here:
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Was not able to find what I was looking for. Sales man was more interested in selling me something than finding what I needed.