How do I check product availability at the Spring Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Spring Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Spring stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Spring Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3028 reviews)
Camlila M
February 03, 2026
1 out of 5
Bad Service I asked for an item they did said we had it and sent me to the wrong isle twice in an row I asked 3 other people Same thing it should not be that hard to help someone for an pc power cable, come on now How do you even got that job :sob: and the last person from Greek squad helped me find the item and lead me to it.
Response from Best Buy
February 04, 2026
Hello Camlila,
Thanks for your review. We understand how frustrating it can be to have been misled multiple times for the cable you were needing. We'd like to ensure this experience is addressed and documented. Please reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/43v6ez)
- Twitter/X (https://bby.me/4bgo6q)
- Instagram (https://bby.me/o07itp)
When reaching out, please reference your Google Review 112677.
Eugene B
January 31, 2026
1 out of 5
Came in here to buy galaxy buds told them as soon as i walked in and i had a meeting at 12. They needed to price match amazon...the manager had to approve it. She wouldnt come over so he took the purchase to a register right next to her and she still wouldnt come 3 computers over and approve and he told her i had a meeting. So i walked out and best buy lost a purchase. Terrible customer service. Terrible manager.
Response from Best Buy
January 31, 2026
Hello,
Thanks for taking the time to leave your review. We get why you would be upset by this. We know that your time is important to you, and it's unfortunate the experience you had, did not reflect this. We would like to speak with you more regarding your visit.
Please connect with us by sending a private message on one of the below social media platforms. You may include the Google review ID 111379 as reference.
X: https://bby.me/0lyk4l
Facebook: https://bby.me/6n17pd
Instagram: https://bby.me/dj6m8p
Jon M
January 23, 2026
1 out of 5
Unable to return a game that hasn’t been played, still within the return window, with a receipt, all because of the plastic wrapping not on it. That is the dumbest reason. Never doing business with this company again.
Response from Best Buy
January 23, 2026
Hello, Jon,
Unsealed games can not be returned. We can understand the frustration with this policy under our Return and Exchange Promise https://bby.me/t2q98p . If you need support you can certainly reach out to us on any of our social media profiles below with Review 108174.
Facebook (https://bby.me/dbo4p4)
Twitter/X (https://bby.me/c2p48j)
Instagram (https://bby.me/432idw)