Crystal M
November 26, 2024
This location should consider additional customer service training. If a customer calls within an hour from leaving your store, indicating all of their purchase is not in the bag, the first response shouldn’t be ‘we’ll have to check the cameras and call you back.’ Maybe ask my name, my receipt number, and then begin by asking the associate who assisted me, is the item at the register. You know, probing questions before you jump straight to the cameras to see where the item magically disappeared to. I don’t appreciate the way you treated my mother and your ‘callback’ should’ve been more apologetic when your cameras revealed the associate dropped the card near the register.
Response from Best Buy
November 27, 2024
Hello, Crystal,
Thank you for feedback on Google my Business. Not being provided the customer service regarding a missing purchase is frustrating. We would like to hear about this experience, here at the corporate office.
Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64480533", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
I had an outstanding experience at the Best Buy on I-45 in Spring, all thanks to Des! They were incredibly knowledgeable, patient, and went above and beyond to help me find exactly what I needed. Des took the time to answer all my questions, explain product features in detail, and even suggested some excellent alternatives I hadn’t considered. Their professionalism and friendly demeanor made the entire shopping experience a breeze. If you’re visiting this location, I highly recommend asking for Des—they’re truly amazing!
Beverly M
November 25, 2024
I was looking for the TV and finally found it here. I was help within walking in door and was in and out with in 20 minutes with what I came in to purchase.. Great Job!!! Best Buy as I could have been waiting for ever as they were super busy
Very nice and friendly staff