I didn't get the name of the employee who helped me but he lead me to a cheaper alternative for some earbuds. My plan was to go in and buy earbuds that I could use for work and I was originally looking at the cheapest for Sony which was 60 and he told me honestly that there were better alternatives for half the price. He took me to the Skullcandy DIME 3 and I love them, definitely my favorite pair of earbuds I've ever had, knocks apple out the park for $30. To whoever that employee is thank you man
This was a great store but due to low value they are down sizing and cutting services like apple products repair
I was fortunate to meet and work with Emmanuel at the Best Buy Spring location yesterday. He was amazing. He stayed calm and focused on my issue until it was resolved. I want to thank him and let everyone know he is truly a professional. I look forward to working with him again.