Tiffany V
October 13, 2026
So many employees walking around doing absolutely nothing. Took us 15 mins to get help to buy a phone we wanted. Had to go to customer service for them to walk to our section to have the employee for that department help us. Everyone there is just walking around, talking with each other or actively trying to hide from the customers.
Response from Best Buy
October 13, 2026
Hello,
Thank you for the review. We can understand your frustration with trying to receive help, when shopping with us. That is not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 237689
Michael B
October 10, 2026
No asistance....waited in the aisle for someone to see me wanting assistance....hard to miss since Im 6'6....waited for 15-20 minutes for someone to at least notice but nope....no one came....the only bright spot was the greeter at the front who told me exactly where to find what I was ready to purchase....guess they didnt have enough blue shirts on this day
Response from Best Buy
October 10, 2026
Good Afternoon, Michael,
We fully understand how you are feeling after a significant wait to get assistance while you were in store. We would be happy to review this in depth. Please feel free to send our team a private message on social media that includes your Google review case ID: #233205.
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I entered and walked around for 15, even sat on the floor because the items I needed to compare were on the bottom shelf and no one spoke to me or asked if I needed assistance. The store deserves a 1 star, however, Manny and Malcom were brights spots in a dark unfriendly store.
Walked in last night ready to purchase a 75” TV, I knew the one I wanted but there was no one available to assist me. I walked around the TV department countless times and only saw an associate who was already assisting someone else. I was hoping to catch him when he was done but it just took so long that I walked out. I noticed the people he was helping were still waiting for him at the counter so I decided to just leave.
Response from Best Buy
October 08, 2026
Hello!
Our goal is for every customer to feel welcomed, acknowledged, and supported whenever they visit one of our stores.
We understand how important it is to be able to reach someone when you have questions or want to reach out to your local store.
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Be sure to mention your App Review number, #232459, in your message. Thank you.