Best Buy Sugar Land

I did an online purchase to be picked up in store. I got a call days after the item was suppose to be in store that the store was going to cancel the order. I asked if they could have it shipped to the store and I was told no, just they would cancel the order and there is nothing I could do about it but try to order online again. I used a "gift coupon" from the points of purchasing stuff on the item. I lost the gift amount because of this. Best Buy online also said to kick rocks and I will not get the money back. So if you order online to be shipped to the store, they will not fullfill the order.

Whenever I go in whether it's for purchase or service, they're consistent in delivering excellent customer service. They acknowledge you upon arrival even if they are busy. The staff is always eager to help and offer options for solutions. I also appreciate their return policy. There's been a few times I had to return or exchange an item and it was no hassle within their policy of course.

My Geek Squad experience: Awesome people but the computer that sent notification for pick up repair laptops need to be updated because the computer notified me for pickup, only for me to schedule an appointment for pickup and the customer personel have to call me indicating that it was a wrong notification. I accepted the error with no hesitation. Fast forward to few days later, I called the store to follow up on my laptop repair. The customer service told me it was ready for pick up. I informed the customer personnel about the notification which was canceled, informing him to please clarify from the store, which he did and told me the store verified it was ready. He helped me to schedule an appointment. I came to the store only to find out it has not been shipped. I felt sad but not angry because I met the same attendee (Tim), and also the fault is from the computer. I was happy Tim recognized me, and he apologized for my time waisted. Thank you for reading my experience and I hope you have a great experience with Geek Squad Best Buy.

This Besy Buy has a LOT more stuff than your average Best Buy. Friendly staff, too.