My husband purchased an 800 dollar iPhone, and they told him it was covered by warranty. His screen went out randomly, and he took it back, and they stated that it was an error on their part and it is covered. They admitted they messed up, but won’t fix the phone, won’t refund his money, and won’t help in anyway. We have a credit line that we will be closing, and we will never purchase their warranty or items again.
Response from Best Buy
November 09, 2026
Hi, Saira,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with your iPhone coverage. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #252569" for reference. You can find us here:
Twitter(X):
https://bby.me/L3pWrI
Facebook:
https://bby.me/thZUqA
Instagram:
https://bby.me/8LWGrn
Knowledgeable sale person, answered all our questions.
Got a great deal on a 75-in TV and customer service was excellent