I had a pickup order under my app but they wouldn't let me pick it up since my brothers credit card was used. I had to change to my name as the pick up person. That doesn't make sense since I ordered under my app. System is way behind other retailers.
Great experience at the Best Buy in Sugar Land. The staff was friendly, knowledgeable, and took the time to answer all my questions without rushing me. Store was clean and well organized. Definitely my go-to Best Buy location.
Jennifer M
January 11, 2026
Pleasant experience with curbside, polite team member. We haven't had a negative experience at this location