Great selection and friendly service.
Professional Service & Good products
The worst customer service at cellphone department. NO service! I was waiting to buy S26 and no one come to help me and it wasn't busy and the employees don't care about the customer.
Response from Best Buy
July 27, 2026
Hello,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. What you've mentioned is a bit concerning. We try to pride ourselves in ensuring we provide great customer service. We’d like to get this addressed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/lou3r9), X/Twitter (https://bby.me/gn6E2x) or Facebook (https://bby.me/f7HB6E) with the full details of your situation. Also add Google Review 194125. We look forward to hearing from you.
I was going to purchase an Asus RT-BE82U router. Online on the RT-BE82U page, I saw there is a Trade-in link for 15% off. When I arrived at the Best Buy in Sugar Land, TX, I was told that all of my Asus routers were not qualified for Trade-in. They were the RT-AC66U B1, RT-AC56U and RT-ACRH17. Why was there nothing about this on your website's Router Trade-in page? I will have to purchase the Asus RT-BE82U router at Amazon.
Response from Best Buy
July 26, 2026
Hey there, Robert,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##193769