Santiago P
October 06, 2026
Never will buy a game from best buy. Their return policy is ridiculous. Cannot trust this company
⭐☆☆☆☆
Very disappointed with Best Buy’s delivery service and customer service.
I ordered a washer and dryer on September 23 specifically so they would be delivered on my move-in day, Monday, October 5. I planned my move around having these appliances delivered and available when I moved into my new home.
Now, just days before the scheduled delivery, Best Buy emailed me saying that my delivery has been rescheduled to October 28 — more than three weeks later and nearly a month after I originally purchased them.
A washer and dryer are not optional items or something that can easily be put off for almost a month. Having to move into a new home without a washer and dryer creates a significant inconvenience and forces me to make other arrangements.
What makes this even more frustrating is that Best Buy has been unwilling to provide any meaningful compensation for the inconvenience caused by their delivery failure. I understand that unexpected issues can happen, but when a company changes a confirmed delivery date at the last minute by several weeks, I would expect them to at least make an effort to take responsibility and work with the customer.
I ordered these appliances well in advance specifically to avoid this situation. Being notified only days before my scheduled delivery that I now have to wait until October 28 is unacceptable.
Very disappointed with Best Buy’s communication, delivery reliability, and customer service. I expected much better from a company of this size.
Response from Best Buy
October 03, 2026
Hi there,
Thanks for taking the time to leave a review here on Google. I can certainly understand why having a washer and dryer delivery delayed by more than three weeks after planning your move around the original delivery date would be upsetting. Moving into a new home is already a significant undertaking, and learning just days before delivery that essential appliances will not arrive as expected can create a great deal of inconvenience. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Twitter/X: @BestBuySupport
Facebook: @BestBuy
Instagram: @BestBuy
Kindly mention the phrase “Google Review, Convo 229704” when reaching out on social media.
Very helpful with fixing my computer and answering alot of other tech questions I had
We would like to thank Jose L. LG Specialist from the TV service department for his understanding, solution-oriented approach, and friendly attitude.