Best Buy Sugar Land

Let me skip the Pokémon line to get my ordered controller.

Last Night I went for my pick up order I checked in it took them almost 45 minutes to bring out my small item that I order. The guy that brought out the item had the audacity to confirm with me how much time I waited. Which is crazy to be waiting almost 45 minutes for an item. Why even have curbside pick up if you guys are going to take almost an hour to bring out the items?!

Ordered a monitor for in store pickup. when they brought the monitor out it was obviously open and used. Had to laugh at the gall and incompetence to try to pass that trash off to me. this is the second time this Best buy has tried to give me used merchandise. previously purchased a 20tb hard drive that only had 4tb in the enclosure. This is caused by someone buying it and returning it after replacing the drive. this happened twice in a row and I asked them to check by connecting to their pc before I left the store. they refused. They are either being targeted for fraudulent returns and then selling them as new, or the people who work there are scamming the store themselves. Be careful buying anything here and check that the product you are buying is actually unopened and in the box. any signs of tampering and its likely a scam or a return. both equally bad.

Just left this location and so disappointment with their customer service. I walked in and immediately started looking at rhe display of smart watches in the front. No one came over asking if I needed assistance. No problem, I walked over to tablets (the reason for me being there). Looked at tablets scan the code to get info on the tablet. Walked around looking at rhe various ones and the kindle. Watched several employees just standing around talking ro each other. Needless to say I walked away without anything and they missed a sale.