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Frequently Asked Questions About Best Buy Sugar Land

How do I check product availability at the Sugar Land Best Buy?
How do I check my order status?
My local Sugar Land Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Sugar Land stores’ holiday hours?

Recent Reviews

4.0
(4168 reviews)
Mr F
October 23, 2025
1 out of 5
I would not go back there, my experience was not good and I would not visit back that Best Buy ever again not like
Response from Best Buy
October 23, 2025
Thank you for taking the time to provide this feedback. We always strive for the best, so to hear this has not been your experience is concerning. We would like to ensure your feedback is documented and help assist in any way that we can. To do so, please send us a message on Facebook (https://bby.me/yj5kq1), Twitter/X (https://bby.me/c0u1o2), or Instagram (https://bby.me/h7l5me). Please also include Google Review number 59251. Thanks!
Fernando M
October 20, 2025
1 out of 5
Mal servicio pedí un Apple Watch me hicieron dar vueltas a varias tiendas y el artículo nunca estaba mal servicio
Chalsea M
October 18, 2025
3 out of 5
I came in with my friends to the Apple section looking for an iPad. I was waiting for help when I tried to get an associate’s attention. I said “excuse me, sir” and he immediately replied, quite rudely, saying “they were there next,” referring to people behind where I was standing. I completely understand waiting my turn, but the attitude was unnecessary. Because of how dismissively rude he was, I started talking to my friend about how rude he’d been. To my surprise, he stopped helping the customer he was with, turned to me, and said something about how I didn’t even say hello and that he didn’t work in that area, then told me to go find someone else to help. At that point, I honestly didn’t even want to buy what I came for. I found a manager and explained what happened. The manager was incredibly kind, professional, and genuinely made up for the bad experience. He asked if there was anything he could do, and although I initially said no, I told him I needed an iPad. He personally helped me get everything I needed and turned the experience around. So, 3 stars, only because of how great the manager was. As for the associate, I’ll be praying for you, sir. And I mean that genuinely. I pray you have better days.
Response from Best Buy
October 19, 2025
Hi, Chalsea, We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us via private message or DM through our social media channels on Instagram (https://bby.me/hv4u79), X/Twitter (https://bby.me/akbtrp) or Facebook (https://bby.me/vcc46o) with the full details of your experience. Also add Google Review 57707. We look forward to hearing from you.
Christopher T
October 15, 2025
5 out of 5
The staff here were really cool and helpful. They made it easy to find what I was looking for and were quick to help if I had any trouble finding an item. Great customer service!

About Best Buy Sugar Land

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