Best Buy Sugar Land

Ordered a monitor for in store pickup. when they brought the monitor out it was obviously open and used. Had to laugh at the gall and incompetence to try to pass that trash off to me. this is the second time this Best buy has tried to give me used merchandise. previously purchased a 20tb hard drive that only had 4tb in the enclosure. This is caused by someone buying it and returning it after replacing the drive. this happened twice in a row and I asked them to check by connecting to their pc before I left the store. they refused. They are either being targeted for fraudulent returns and then selling them as new, or the people who work there are scamming the store themselves. Be careful buying anything here and check that the product you are buying is actually unopened and in the box. any signs of tampering and its likely a scam or a return. both equally bad.

Just left this location and so disappointment with their customer service. I walked in and immediately started looking at rhe display of smart watches in the front. No one came over asking if I needed assistance. No problem, I walked over to tablets (the reason for me being there). Looked at tablets scan the code to get info on the tablet. Walked around looking at rhe various ones and the kindle. Watched several employees just standing around talking ro each other. Needless to say I walked away without anything and they missed a sale.

Mi tienda por excelencia. Fue a comprar un subwoofer Rel y la atencion fue de 10. Reconocimiento especial para Jordan Smith

After asking three different employees for help without any luck, we ran into Manny. I asked if he could assist us, and without hesitation he jumped in to help. We later found out he doesn’t even work in the department we needed, but he still took the time to answer all of our questions and got us checked out in about 20 minutes. Manny went above and beyond to make sure we were taken care of. What a great guy! Thank you, Manny, for the outstanding customer service.