Best Buy Sugar Land

**⭐☆☆☆☆ (1/5 Stars)** What is the point of a pre-order system if you don’t actually hold the product? I paid upfront and fully in advance for a product on May 21st, with a confirmed pickup date of May 30th. When I arrived to pick it up, I was told they sold my exact item to a walk-in customer. They apparently sold three of these items today while completely ignoring the inventory that was already paid for and reserved. The entire purpose of a pre-order is to secure the item so you get it first. Selling a reserved item to someone else defeats the whole concept. It’s exactly like renting a car for a vacation, only to show up and find out they gave your reservation away. Horrible customer service and an absolute breakdown of how a basic inventory system should work. Unacceptable.

Update. I tried to copy the links bestbuy provided requesting further information from me. The links weren't working and I was simply asking for help. Instead, bestbuy removed there comment. That was very unexpected and not helpful at all. which actually makes sense and explains my experience at the store much better. Im definitely a dissapointed customer. I guess i look poor or something. Not one person offered to help. I guess playing on there phones and talking with the other coworkers is more important. Ill go to a different bestbuy location and spend my money. I dont know how to use those links that you provided

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They made us wait two days in a row because they couldn’t unlock the glass case and get the item out. An electronics store not being able to open an electronic lock for two days is hilarious 😂