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GEEK SQUAD

Best Buy Sugar Land

ClosedOpens at 10:00 AM
4.0
(4022 reviews)
16980 Southwest Fwy
Sugar Land, TX 77479
(281) 240-1110
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ClosedOpens at 10:00 AM
SundayApr. 23ClosedMondayApr. 2410:00 AM - 9:00 PMTuesdayApr. 2510:00 AM - 9:00 PMWednesdayApr. 2610:00 AM - 9:00 PMThursdayApr. 2010:00 AM - 9:00 PMFridayApr. 2110:00 AM - 9:00 PMSaturdayApr. 2210:00 AM - 9:00 PM
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  • More cameras. More help. More hands-on. Come in to experience camera shopping the way it should be.

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  • We have Agents who are certified in servicing and repairing Apple devices.

  • Most stores offer Trade-In on eligible items including mobile phones, tablets, other hardware, and video game software purchased anywhere. Participating stores may have additional requirements.

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  • Meet Alexa, the voice assistant that can play music, make calls, answer questions, check traffic and weather, and more. Plus, find out how you can control other smart home devices using just your voice.

  • Find the right hearing solutions with help from experts, plus learn more about using your products.

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Frequently Asked Questions About Best Buy Sugar Land

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My local Sugar Land Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
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Recent Reviews

4.0
(4022 reviews)
MARTIN R
April 19, 2025
1 out of 5
Associates take advantage of you to make a quick commission and sell you all sort of add ons and lie about rewards. Managers are equally as terrible and take no accountability for their associates Mistakes or apologize for screw ups from their employees. Very Unprofessional and they do not care about the customer’s experience. Wish I could give this a zero.
Nene T
April 16, 2025
1 out of 5
As a Best Buy Geek Squad member for years now, I am very disappointed and saddened by the customer service I just received from Dustin at the Sugar Land store. I had several questions about the membership benefits. I was just instructed that perks I received previously are no longer offered. I asked Dustin to explain the automatic renewal process and the updates to me. Dustin said he wasn’t available initially when his presence was requested. When I said I’d really like to speak to him, he came out with a full attitude, as if he didn’t have time for my concern. I was told”check your spam or call customer service. I don’t personally keep up with that information.” Funny enough, there was another customer at the counter as I was leaving sharing his exact same customer service issue with Dustin. “Dustin approached this gentleman saying “What’s up man?” with a posture that reflected, “What now?” This was this gentleman’s second time in the store about a tv he purchased. Dustin should not be the example of management that the other employees have to model. This should’ve been handled better and with more appreciation for a long term member and Best Buy credit card holder.
Response from Best Buy
April 16, 2025
Hello, Nene. Thanks for sharing your experience with us here on Google. We know how important it is to be able to speak with someone who is knowledgeable, friendly, and sets a good example for others to follow. We would love to hear more about your visit. Please send a private message out to one of our live representatives through one of the social media platforms below. Make sure to include your full name, email address, and phone number. It is also helpful to include your Google Review number, which is 65047887. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy Cheers, ^Jason
Shraddha D
April 14, 2025
5 out of 5
Best customer service; great patience
Angel V
April 13, 2025
2 out of 5
Was told they had jbl speakers in stock, arrived, and not one model was in store
Response from Best Buy
April 13, 2025
Hello, Angel, We appreciate you providing feedback on Google. Being misled that a product was in-stock is upsetting. Please let us more about this shopping experience here at corporate. Feel free to reach out on social media private links below. Mention "Google Review 65038409", provide details about your review, along with your full name, email, and phone number. Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Here to assist, ^Jay

About Best Buy Sugar Land

At Best Buy Sugar Land, we specialize in helping you find the best technology to enrich your life. Together, we can transform your living space with the latest smart home technology, HDTVs, computers and gaming consoles from your favorite brands. We can walk you through updating your appliances with cutting-edge refrigerators, ovens, washers and dryers. And we can help you make the most of your active lifestyle with our huge selection of health and wellness gear.

You can also rely on the Best Buy Sugar Land team to keep your devices running smoothly with the full range of Geek Squad® services , including installation, delivery, set up, protection, repair and support. To ensure you can get the assistance you need, you can schedule a service with Geek Squad® for a time and date that fits your busy lifestyle. Or come in and visit us at 16980 Southwest Fwy in Sugar Land, TX, so we can help you find and navigate the perfect new camera, cell phone, TV , video games and more.

Can't make it to the Best Buy Sugar Land? Don't worry — visit our virtual store where you can live chat, voice call or video call with product experts who can help you compare items, check out, or even show you a product demo. You can also shop popular categories online or Discover & Learn with our detailed Shopping Guides, in-depth How-To guides and helpful Tips and Ideas. Learn how to live more sustainably, discover the latest must-have electronics and explore what best fits your lifestyle, home, workspace and everything in between.

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