Best Buy Sugar Land

HORRIBLE! Just when i was hoping they won't disappoint us again! The person in the tv area was with a costumer, we waited for almost an hour and then he just passed us and helped someone else. So extremely frustrated with BESTBUY. DO NOT RECOMMEND. Trash store

They didn't have what I wanted in stocked like for real if I wanted to buy something an wait for it I would of went online an shop but this store sucks because they didn't anything for the summer deal

We purchased a washer/refrigerator Memorial Day. Best Buy hired a 3rd party to deliver 6k worth of our new appliances we purchased without telling us they planned on using inexperienced company to deliver our appliances instead of using Best Buy employees. The delivery driver who installed the new refrigerator ripped our still working and in great condition our kitchen refrigerator cord which resulted in breaking the cord and then left after breaking it. We explained that we have a secondary refrigerator for our daughter’s medical supplies when we bought a new refrigerator. The delivery driver also tried ripping our washer cord when I saw it happening I stopped him and said you need to unplug before ripping it from our wall. The driver was not trained to handle any instillations and was in a hurry to leave and would not wait around while we called in to report the incident which we filed with Best Buy. We are now without our refrigerator for several weeks and in desperate need for Best Buy to help repair what they broke after spending 6k with them. We have been trying every day since this to have a repair and Best Buy to do the right thing. The manager from Best Buy has completely let it fall through the cracks and told us basically nothing they can do since they hired a third party to deliver and install without telling us prior to purchase this is what they would be doing. We have also been in contact with the third party numerous times since Best Buy has completely dropped the ball with customer service and they keep giving us the run around. We have spent several hours on the phone/email trying to get them to repair what they broke. The person who sold us the appliances sold us on how well the delivery process would be and what a family man he was however little compassion has been shown when our items were broken that we need for our child to keep daily life saving medicine cool. The level of customer service we have endured when we told them the necessity of always needing two working refrigerator's is very concerning . If you are planning on purchasing large appliances please make sure to ask them if they will be using a 3rd party to deliver as they will take zero responsibility for any damages and are just looking for the “sell” and take a trip they may earn for good reviews and then leave your family hanging out to dry. I would highly encourage you to not purchase from this location. You would think someone above the manager would have called or emailed us by now but not one person has. I have been back in person and left several emails and messages. They will be reported and we plan on contacting Grizzy and local news stations to let her know of the mishandling of this in not handled within the week.

Terrible customer service at the Sugar Land Best Buy. Tried to exchange a defective Fitbit Air purchased 3 weeks ago (it stopped tracking sleep). I didn't want a refund, just a working device. The manager, refused because it was past the 14-day window. When I mentioned my loyalty status, he said that perk was gone, but then offered to do the exchange only if I bought a $30 add-on. Leveraging a defective product to force an upsell is unacceptable. After years of loyalty, I won't be back.