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Best Buy Sugar Land
Services Offered
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Frequently Asked Questions About Best Buy Sugar Land
How do I check product availability at the Sugar Land Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sugar Land Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sugar Land stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sugar Land Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4120 reviews)
Ginger P
August 25, 2025
2 out of 5
I returned a Maytag washing machine in the first 30 days with a return number. The clerk argued that I could not return it, but I needed to call repair. After calling for the Manager and repeating my request several times to several persons. I will not buy any appliances from Best Buy again. The hassel was not worth it.
Response from Best Buy
August 25, 2025
Hello,
Thanks for sharing your feedback. I can understand having a return authorization for the washer that you purchased, but then having difficulties with getting this completed, wouldn't be a welcome experience.
I'd like to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/exne8f), Twitter/X (https://bby.me/du747b), or Instagram (https://bby.me/kd1qzw). Please also mention your "Google review #34602" in your message.
Sincerely,
^ Melissa
Steven P
August 24, 2025
1 out of 5
Im surprised Best Buy is still open these days, bought an Xbox controller and bought the geek squad protection, remote broke internally after a year in a half and now best buy is telling me I can't use my warranty.
Response from Best Buy
August 24, 2025
Hey Junior,
I know how important it is to receive a product that last, and I can understand your concerns surrounding your purchase with us. We appreciate you reaching out to provide us with your feedback, we would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/op4cis), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #34328" and share your full name, email, and phone number.
All the best,
^Jacob
E T
August 21, 2025
5 out of 5
I've always loved going to best buy. It never disappoints
Blah b
August 20, 2025
1 out of 5
Extremely disappointed with my experience at Best Buy Sugar Land. I went in to purchase a TCL TV and despite contacting customer care multiple times and visiting the store four separate times, they were never able to get my order delivered. After weeks of wasted time and effort, I finally had to cancel my purchase.
To make matters worse, I received zero compensation for the inconvenience. I ended up buying the exact same TV from Walmart—not only was it cheaper, but it was delivered the very next day without any hassle.
I have receipts for all of these transactions and this whole experience has convinced me not to shop at Best Buy again. Truly unacceptable service.
Response from Best Buy
August 20, 2025
Thank you for leaving us a review here on Google. I also expect my orders to be delivered during the timeframe indicated when the order was placed. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #32343".
Regards,
^ Josh
Facebook (https://bby.me/aowa0t)
Twitter/X (https://bby.me/6cxwez)
Instagram (https://bby.me/8gc6bz)