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Best Buy Sugar Land
Services Offered
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Frequently Asked Questions About Best Buy Sugar Land
How do I check product availability at the Sugar Land Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sugar Land Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sugar Land stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sugar Land Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4020 reviews)
Nene T
April 16, 2025
1 out of 5
As a Best Buy Geek Squad member for years now, I am very disappointed and saddened by the customer service I just received from Dustin at the Sugar Land store. I had several questions about the membership benefits. I was just instructed that perks I received previously are no longer offered. I asked Dustin to explain the automatic renewal process and the updates to me. Dustin said he wasn’t available initially when his presence was requested. When I said I’d really like to speak to him, he came out with a full attitude, as if he didn’t have time for my concern. I was told”check your spam or call customer service. I don’t personally keep up with that information.”
Funny enough, there was another customer at the counter as I was leaving sharing his exact same customer service issue with Dustin. “Dustin approached this gentleman saying “What’s up man?” with a posture that reflected, “What now?” This was this gentleman’s second time in the store about a tv he purchased.
Dustin should not be the example of management that the other employees have to model. This should’ve been handled better and with more appreciation for a long term member and Best Buy credit card holder.
Response from Best Buy
April 16, 2025
Hello, Nene.
Thanks for sharing your experience with us here on Google. We know how important it is to be able to speak with someone who is knowledgeable, friendly, and sets a good example for others to follow. We would love to hear more about your visit. Please send a private message out to one of our live representatives through one of the social media platforms below. Make sure to include your full name, email address, and phone number. It is also helpful to include your Google Review number, which is 65047887.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Cheers,
^Jason
Shraddha D
April 14, 2025
5 out of 5
Best customer service; great patience
Angel V
April 13, 2025
2 out of 5
Was told they had jbl speakers in stock, arrived, and not one model was in store
Response from Best Buy
April 13, 2025
Hello, Angel,
We appreciate you providing feedback on Google. Being misled that a product was in-stock is upsetting. Please let us more about this shopping experience here at corporate. Feel free to reach out on social media private links below. Mention "Google Review 65038409", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Kenneth T
April 13, 2025
5 out of 5
This best buy was clean and modern. Staff were helpful and efficient. Quick process to acquire the computer parts that I needed.