Best Buy Sugar Land

I went to this Best Buy. Which, right there, is like going to a clown college for career advice. But I needed an electronics replacement, so I figured I’d give it another shot. So I pay. Card goes through. Approved. The guy at the register, don’t even get me started on that topic, says, "Sorry, our systems are down. Can't see the payment." You're a technology store. Your entire reason for existing is to sell things that process information. And you're telling me your information processors don't work? That's like a fire station showing up to a fire and saying, "Sorry, our water is down. Try again tomorrow.” I go home. I order the same item online. Pay again. Now my bank account looks like I'm being audited by a vengeful ex-wife. I go back to the store, because I'm an optimist, which is a disease in itself, and they say, "Oh, now the online systems are down too." So let me get this straight. Your in-store systems are down. Your online systems are down. The only thing that isn't down is your ability to stand there in a blue polo and disappoint me in new and exciting ways. That's not a store. That's a performance art piece entitled, “The slow dance of the death of competence.” That's like a lifeguard who can't swim. That’s like Circuit City…Freaking Circuit City…The place that went out of business for being less functional than you. Let that sink in. You have achieved a level of incompetence that makes a defunct company look competent by comparison. And then, and this is my favorite, because I love stupidity, they say, ‘You could buy it a third time here in the store, and then we’ll give it to you.’ A third time! You want me to pay again?! I already got six thousand dollars floating in the electronic toilet, and you want me to flush another two? Buy it a third time…and then maybe I’ll get store credit for the other purchases? store credit, which you’ll lose because your systems are down. I told them, "Thanks, but no thanks." And by ‘thanks,’ I mean ‘go sell extended warranties to each other in the break room’ Best Buy: where technology goes to die, customer service goes to collect a paycheck, and every other electronics retailer from history looks back and says, "At least we knew when to quit." Congratulations…you've made me miss Circuit City. Do you understand how hard that is? That's like making me miss a kidney stone.

I was very disappointed with my Best Buy experience. I came in asking about security cameras what’s the best one, how is the installation process and the employee answers was “I don’t know”. She repeated that answer 5 times until I gave up asking questions. It’s totally acceptable to not know the answer but instead of saying I don’t know, she should have said let me check or let me send someone else to help you. Security cameras are very expensive I can’t purchase them without asking any questions.

Went in to see some swann security system but were very limited. Didn't find what I needed. Stopped there thinking it's a big city and they would have a good selection or quantity but I was wrong. Other than that no issues.

I came in to buy a new iphone, and MacBook last week because some Deviant broke into my car and stole literally everything while I was at the mall with my family. I had all my information on there along with accounts and passwords. I haven’t switched phones since the iPhone 8 so a member helped me set everything up and get me back going. Great service and amazing knowledge on their product. Thank you guys! Hopefully I never have to come back for the same reason but if I ever do I know I’ll come to this location and recommend to all my friends your team.