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Best Buy Sugar Land
Services Offered
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Frequently Asked Questions About Best Buy Sugar Land
How do I check product availability at the Sugar Land Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sugar Land Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sugar Land stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sugar Land Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3915 reviews)
Sam A
December 02, 2024
1 out of 5
I went in store and ordered a MacBook in a specific color. When it got shipped to my house it is not in the same color I requested. Sales associate did not verify details with me before placing order
Jolin H
December 01, 2024
1 out of 5
Had a very unpleasant in store experience due to understaffing in check out lanes. Only 2 reps for a line of 15+ customers is ridiculous and simply poor management delegation. I was in the store for over 30 minutes just waiting in line to place the order for my replacement screen protector. Major waste of customer's time that needs to be addressed.
Response from Best Buy
December 01, 2024
I appreciate you for sharing your feedback regarding your experience during your visit, Jolin. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64502308. We look forward to hearing from you.
Regards,
^Deysha
Lindsey M
December 01, 2024
1 out of 5
I had a terrible experience at Best Buy today. The line was ridiculously long, and there were only two employees working the counter to check people out. It took forever to get through, and it was incredibly frustrating. They really need to improve their staffing during busy times.
Response from Best Buy
December 01, 2024
I appreciate you for sharing your feedback regarding your experience during your visit, Lindsey. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64502258. We look forward to hearing from you.
Sincerely,
^Deysha
Eugene I
November 29, 2024
5 out of 5
Edit:
They have redeemed themselves by staying true to their words. Thank you Best Buy!
Response from Best Buy
November 30, 2024
Hi Eugene,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64494661 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian