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Best Buy Sugar Land
16980 Southwest Fwy
Sugar Land, TX 77479
Services Offered
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More to Explore
Frequently Asked Questions About Best Buy Sugar Land
How do I check product availability at the Sugar Land Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sugar Land Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sugar Land stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sugar Land Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3843 reviews)
Yasir
September 15, 2024
1 out of 5
Bad experience - I went to buy an
I watch, and they can't open the lock to get it!
Response from Best Buy
September 15, 2024
Hello, Yasir,
Thank you for reaching out to us here, and for taking the time to share your experience here with us. We understand how important excellent customer service can be, and would like to take a closer look into this with you to address any concerns you may have!
To continue, please contact us on Facebook: @BestBuy (http://facebook.com/BestBuy), Twitter/X: @BestBuySuport (http://twitter.com/BestBuySupport), or Instagram: @BestBuy (http://instagram.com/bestbuy) for further support. For quick assistance, please include your full name, email, phone number, and this review in your message.
Thank you,
^Brandon
Regina C
September 13, 2024
5 out of 5
We had a very positive experience at this Best Buy in Sugar Land. Excellent customer service.
Noe L
September 10, 2024
1 out of 5
We ordered an item August 27 ,they said it will delivered on september 3, the delivery guy call us to deliver it at 10am we wait and then they cancelled it at 8pm bestbuy email us to resched by september 10, 2024 and now they cancelled again!!!! So disappointed 👎👎👎
Response from Best Buy
September 10, 2024
Hi, Noe,
We are truly saddened to read about your delivery experience and would like to offer any support that we can. Kindly send a private message or DM that includes your full name, phone number, email and the location in question to our team using one of our official social media platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
When reaching out, be sure to mention Google Review 64180949.
Sincerely,
^Tina
Andrew S
September 06, 2024
5 out of 5
I recently visited this Best Buy store and was very impressed by the experience I had in Appliances. From the moment I walked in, the customer service was great. The staff was incredibly friendly, knowledgeable, and eager to assist without being overbearing. They went out of their way to answer all of my questions and even provided some helpful recommendations I hadn’t considered. The remodeled showroom was equally impressive. The layout was modern, spacious, and very easy to navigate. Products were well-displayed, making it easy to browse and compare different options. The lighting and design made the shopping experience more enjoyable and upscale.