Best Buy Temple

New Review. Ordered a New Phone Online. Store pickup with trade in. Website says 900 for Trade In. Guy at pickup says actually it's only $300. For a 1yo phone. Absolute rip off. What a joke this company is. Spoke to someone else they said well it's 300 plus a 600 promotion. Guy at Counter didn't seem to have any idea about this. I told them they should let the guy know. Manager was dismissive off the idea. Because it really is only 300. I guess they think I'm a fool or something. Canceled order and ordered through Samsung with Store pickup. Never coming back here.

To pricey

My wife and I went to this store to look for a computer. We stood close to an employee, but I wish I had gotten her name. She was attending to another customer, but we were close enough for her to see us. We needed help as soon as she finished with that customer, but she power-walked away from us. My wife and I just stood there, looking at each other, wondering if we were invisible. I went up to the front, and there were about six to eight employees just standing there. They looked at me, but no one said anything. It was as if they were all in high school, hanging out with no worries in the world. Richard, the supervisor at the time, saw them all having a good time. I went to have a word with Richard, but he was attending to a customer. My wife ended up getting someone to help her by the time she was done, but Richard was still with the customer. I ended up leaving before I could say anything. I was so aggravated. The woman we had first waited on walked past us with a man, and he asked if we needed help. I said, “Now we don’t.” We waited in the back for about 20 minutes on someone, but she looked at us and walked away. I would rather just order online before going there again.

Very helpful young man (Richard) in electronics dept. Recommended the right solution.