Customer service is horrible
Response from Best Buy
October 27, 2025
Hello, Hansy.
We understand the frustration when you feel like we did not deliver a great experience for you. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/l2dy2w), Twitter/X (https://bby.me/bvr2vo), or Instagram (https://bby.me/fspd2c), and mention your Google review, 61252.
They treated us with respect, nice employees, took their time with us until we got to and agreement with what we wanted to buy
Had to make an urgent stop to pick up a new headset and the service was exemplary
They are scamming customers. I recently preordered Pokemon Legends Z-A. This should have come with a preorder bonus reward, a Pokemon playmat. When picking it up, the store did not have my playmat. The manager attempted to put the blame on me, saying that I failed to hit some acknowledgement button when checking out to gain the free reward. I will no longer shop with Best Buy if this is how they treat their customers. I would advise you to shop elsewhere in the future.
Response from Best Buy
October 16, 2025
Good Afternoon, Robert.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#56601" for reference. You can find us here:
Twitter(X):
https://bby.me/me4d9j
Facebook:
https://bby.me/4slcw5
Instagram:
https://bby.me/gs0hk1