Best Buy Temple

To pricey

My wife and I went to this store to look for a computer. We stood close to an employee, but I wish I had gotten her name. She was attending to another customer, but we were close enough for her to see us. We needed help as soon as she finished with that customer, but she power-walked away from us. My wife and I just stood there, looking at each other, wondering if we were invisible. I went up to the front, and there were about six to eight employees just standing there. They looked at me, but no one said anything. It was as if they were all in high school, hanging out with no worries in the world. Richard, the supervisor at the time, saw them all having a good time. I went to have a word with Richard, but he was attending to a customer. My wife ended up getting someone to help her by the time she was done, but Richard was still with the customer. I ended up leaving before I could say anything. I was so aggravated. The woman we had first waited on walked past us with a man, and he asked if we needed help. I said, “Now we don’t.” We waited in the back for about 20 minutes on someone, but she looked at us and walked away. I would rather just order online before going there again.

Very helpful young man (Richard) in electronics dept. Recommended the right solution.

I used to shop at Best Buy all the time. Today I called the store in Temple, TX to inquire about a TV they have for sale on Amazon. I was going to go pick it up myself for my Mom with Dementia so she has a TV in her room at the memory care facility. I'm greeted on the phone by AI telling me it will help me find what I'm looking for. I tried multiple ways to talk to a live person, but the system runs you in circles, doing everything it can to not let you talk to anyone. I told this dumb AI that I wanted to verify they have something specific before I make a 45 minute round trip. The AI's response was, "Keep in mind that associates can not tell you anymore about availability than what is online." Ya know what, never mind, I'll just order a different one on Amazon. Best Buy and other stores today are struggling these days and it's really no wonder why. Customer service is pathetic these days. Most times you walk into this store it's definitely not busy with shoppers, but they choose to not even answer their phone to help a customer. Brick and mortar stores like Best Buy have done it to themselves.