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Services Offered
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Frequently Asked Questions About Best Buy Temple
How do I check product availability at the Temple Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Temple Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Temple stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Temple Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1861 reviews)
Casey B
November 15, 2025
1 out of 5
I came in to exchange my device for one with more storage and the whole situation turned into way more of a hassle than I thought it would be. If I had known it would be this difficult, I honestly would not have done it.
The employee helping me, Brittany, was rude and visibly annoyed from the start. I felt so uncomfortable that I even asked if I could just change my mind, but I was told it was already too late because they had returned my old phone. The entire interaction made my anxiety skyrocket.
I also had to wipe my phone and the total ended up being more money than I expected. I did not have access to my banking apps since the phone was wiped which caused a delay. Instead of being understanding, Brittany made it very clear that this inconvenience was further annoying her.
To top it off, at the end she turned to her coworker right in front of me and commented that she should have left 30 minutes ago. It felt unprofessional and made the whole experience even more awkward.
I have worked in customer service for over ten years and I would never let my personal feelings show in a way that makes a customer feel this uncomfortable.
Good customer service is not hard and this situation missed the mark completely.
Response from Best Buy
November 16, 2025
Hello. We appreciate you taking the time to reach out and share your experience. This is far from the experience we want our customers to have and would like to document this as well as provide any assistance as needed. Please feel free to reach out to us on Facebook (https://bby.me/iyi4pb), Twitter/X (https://bby.me/idajyg), or Instagram (https://bby.me/trxxin). When reaching out, please reference Google Review number 69939. Thanks!
Derek C
November 09, 2025
3 out of 5
Walked in to buy a TV ... found what we wanted in less than 5 minutes, but we couldn't get anyone to help for another 15 minutes. Only salesperson in TVs was helping a couple decide what they wanted.
Working in retail I get it, but take a brief second to acknowledge others- and call for help.
Response from Best Buy
November 09, 2025
Hello, Derek.
Getting help with a purchase in store should be easy and we understand the frustration of this experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/ibhxwn), Twitter/X (https://bby.me/ykdjuo), or Instagram (https://bby.me/g8xczq), and mention your Google review, 66887.
Heabber S
October 28, 2025
3 out of 5
I feel like Best buy never has the thing I am looking for and since its basically a tech store they are the best chance at finding what you need. However, 9 out 10 times I have to go online to Amazon to find it instead.
Response from Best Buy
October 28, 2025
Hey there.
Thanks for reaching out. We know how important it is to have available products in stock while shopping with us, and we would love to help you find what you need. Please reach out to us on social media. Be sure to include your Google review #61711.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Nastasha R
October 27, 2025
3 out of 5
When did bb get so pricey especially for phone cases. Geez we just went to Walmart
Response from Best Buy
October 28, 2025
Hi Natasha,
Thanks for sharing this review. We can understand your disappointment if the products you were looking for were more expensive than expected. If you'd like to share additional feedback with us or need any further help, feel free to reach out to us via our social media channels on Facebook (https://bby.me/7m1hv7), Twitter/X (https://bby.me/ako0ij), or Instagram (https://bby.me/j69gvp). Please include the Google Review reference number #61393 when reaching out.