Best Buy Temple

Muy caro y los empleados ni siquiera te apoyar en conocer lo que venden, es mejor comprar desde China por aplicación.

I recently ordered an oven from Best Buy, and on the day of delivery I noticed it was being sent to the wrong address. I called customer service, but they weren’t able to fix the issue. I ended up going into the store, and that’s when Bridgette stepped in and saved the day. She corrected the delivery problem on the spot and got us the exact oven we ordered, available in-store the very same day. Excellent service from her, she turned a stressful situation into a great experience. Thank you, Bridgette!

We had a great experience at the store today thanks to Jeremiah. He was very patient and helped us find exactly what we were looking for. We’ve visited this location several times and usually struggle to find anyone available to assist us, but fortunately, Jeremiah was there to help today.

I came in to exchange my device for one with more storage and the whole situation turned into way more of a hassle than I thought it would be. If I had known it would be this difficult, I honestly would not have done it. The employee helping me, Brittany, was rude and visibly annoyed from the start. I felt so uncomfortable that I even asked if I could just change my mind, but I was told it was already too late because they had returned my old phone. The entire interaction made my anxiety skyrocket. I also had to wipe my phone and the total ended up being more money than I expected. I did not have access to my banking apps since the phone was wiped which caused a delay. Instead of being understanding, Brittany made it very clear that this inconvenience was further annoying her. To top it off, at the end she turned to her coworker right in front of me and commented that she should have left 30 minutes ago. It felt unprofessional and made the whole experience even more awkward. I have worked in customer service for over ten years and I would never let my personal feelings show in a way that makes a customer feel this uncomfortable. Good customer service is not hard and this situation missed the mark completely.