Needed help in the electronics , asked one of the gentleman welcoming in customers if he could call someone in that department for us , we had some questions! We waited 20 minutes for someone really 🥸 just to asked a simple question , then we felt like we needed to tip that person 🥸
Issue after issue with this store and the one in Killeen. Dont answer their phones so you have to come in. When you get there they cant help and you have to go to the Killeen store beacuse they dont service Apple products at this location ever. So beware, you have to drive all the way to Killeen. If I wasnt trying to get faulty items fixed that I purchased from them I would not return for any of my electronic needs. And I won't after this is over.
Brian was a great help. He got our computer connected quick, and we were out of there.
Horrible customer service tried to resolve an issue and was forced to play phone tag with no resolution. Would not do business here!
Response from Best Buy
May 26, 2026
Hi Lane,
Thank you for your review. We can understand your frustration here with the phone and not having gotten a resolution. We would be happy to follow up and assist with any questions or concerns you may have. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/XJnw47)
- Twitter/X (https://bby.me/3riGjD)
- Instagram (https://bby.me/RFO72h)
When reaching out, please reference your Google Review 157446.