Since when can't you call a store. Instead you have a call center not even in America. I need to call my local Best Buy for and hour and can't. THEY HAVE NO PHONE. When the issue is something someone from out of your country can't handle they should be able to send you to the store. Like an item left at the store. So no now I have to drive an hour away in hopes that they do have it Instead of picking up a phone and ask, Hey is this at your store. Simple question right, no Instead drive thru the ice in hopes that they are open because you can't find that out either. Worst customer service ever. Made my 1st and probably my last purchase from them ever! If you can get a local person how is someone for a different country going to help. This is how, thank you ma'am Drive to your local store and they will help you. There I just saved everyone and hour of aggravation.
Response from Best Buy
January 10, 2025
Hi, Mary,
We appreciate your feedback. Though the phone hub has the tools necessary to answer most customer inquiries, we understand that there are times in which a customer may need to connect with a store directly. Therefore, we invite you to connect with a live representative fir assistance using one of the following: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, simply mention this post, "Google Review 64664490", along with your name, email, phone number, the Best Buy store and inventory you were looking for.
Thanks,
^Tina
Good atmosphere, great help
Gloria G
December 17, 2024
Fast, courteous service, and had exactly what I needed.