Best Buy The Woodlands

Poor return policy, 15 days is pretty short. Also, customer service was rude. I was rudely notified that the original receipt notified me of the return policy, but I was never provided a receipt with my online order pickup. It's pretty easy for me to not go here again, I definitely won't consider renewing the best buy rewards program just to get an extended return window. I'm tired of the membership fees to have what use to be standard customer service. Bye BestBuy.

The stupid Ai would not transfer me to a person in the store to ask some questions about some products. It said it "could not do that". That's OK, I'll buy my products on Amazon. Keep on Dying a slow de*th, best buy... just a few more quarters and you'll be done. No surprise how you were once the biggest entertainment superstore and today you're garbage. ✌️

I had no issue with the sales team. I love my TV. NOW THE geeks Squad. I got a tv hung. I asked him about it being 30 inches from the floor. Her said I put it up.normal.hight. I couldn't be there. So I was on my way home and talked with them. My son was there and instructed them.to lower it. They did 3 inches. The sales person told me how high it should be from the floor. You would think the ppl that install them would know also. They didn't. When I pulled in they was rushing out. By the time I walked upstairs to see they pulled off. TV was wrong.. I called in to get a person the fix this. I have to wait. Why do I have to wait. I didn't mess it up. I spent thousands on this TV. I paid for a service. Now I had to change my plans for their mess up.

Alessandra the manager of the Geek Squad at the Best Buy in the woodlands was not helpful at all. She would not try to help me with my issue. She gave me a number to call then when I could not get help, they gave me another number. Then when I begged her for help she got an other employee to help me. Galvin was awesome and tried his best to help. Ultimately he was the only employee besides Norris that wanted to help me. I did not feel like Alessandra valued me as a customer. I do want to make it clear that Best Buy has always valued me and I have been shopping here for years. I’m over a half a century old. I will continue to shop here because of great staff like Galvin and Norris that were willing to do whatever it took to help me. I am sorry to say that Alessandra did not try what so ever to see what she could do to fix the problem. She made me feel like I was not worth her time. Sad. If I was the GM of that location, I would put Galvin or Norris in her position and let her stick to programming or something she feels comfortable doing. Not customer service. Five stars ⭐️ ⭐️⭐️⭐️⭐️ for Galvin and Norris.