Best Buy The Woodlands

Just bestbuy ok

A quick TLDR: Had a situation that was time se sitive so I bought from bestbuy instead of newegg. Issues with a rtx 5070 ($550.00) out of the box and management was completely disrespectful. There was no sympathy for the situation, and the manager even went so far as to laugh at me when I recommended a solution. Little more explanation: The 5070 had a faulty port out of the box. I'm a game designer for work, so i need a computer up and running for my job. I called the store and they said they would have a card ready for me to exchange 2 days after making the phone call since they had marked it in their system, so I waited the 2 days as instructed, then disassembled my computer and went to store to trade it in. This is when problems arose, the employees were somewhat knowledgeable on the return/trade in process, but they said they were out of stock, despite the corporate office supposedly marking my account and promising a card exchange that day. I simply explained the issue to the employee, then when he couldn't help out since it's really only the store manager who can check these things, I re-explained the whole situation to the store manager, which seemed like he could care less. I offered different solutions that did right by the store, and by me, and he refused all of them, and then laughed in my face. Mind you, this entire issue ended up taking me out of work for 3 days, costing me about ~$1,300.00 so the situation for me isn't your average "im a gamer and I want my card now" In the end, I ended up refunding the card and ordering one off of newegg for cheaper, and faster than what solutions best buy offered. Overall product review: 1 star, damaged items in brand new box. Overall customer service review: 5 stars for the floor employees as they tried their best to find solutions. Overall customer service for store management: 0 stars due to the disrespect, mockery, and lack of professionalism. P.S. This isn't a bad review from a Karen, I worked retail for a few years, and I get that there are annoying customers. I came to this situation with respect and never raised my voice with the employees or manager. Even after he laughed in my face, I kept it professional. It was not worth the stress. I just hope Best Buy, as a company, gets this store manager out of the company before he does more harm.

Standard best buy nothing different

Very helpful staff!! Very professional. Very clean store too