Best Buy The Woodlands

Tried calling the store number listed several times this morning and other mornings but it doesn't connect you directly to the store. Only people from a call center who say they can't help you. Drugs fell out of the housekeeper's pocket yesterday morning and they work with a gun attached every morning. Scares me and my two kids. My child went to use the restroom, left her cell phone in there. Only person came behind her was the housekeeper with a cleaning bag and we went in after they supposedly changed the trash and the phone was gone. Quick. :( went up there as well and they said the manager had left. It's been hard trying to reach someone!!!!!!!!!!!!!

Instead of buying warranty I bought a membership for my pc, also I bought the wrong ram for my pc all with the help of best buy employees. They really screwed me and didn’t explain anything to me just for me to finally have issues and find out that I’m not covered in any type of way……Best Buy you suck for that!! You guys need to change this member/warranty structure because now I’m so upset and am really considering if I would ever buy anything from Best Buy again.

Great prices

Very disappointing Geek Squad protective film installation In August, I went to Best Buy to have a protective film installed on the front screen of my device. The installation was done by the Geek Squad. Unfortunately, the film began lifting after only about a month, so I returned to Best Buy in September to have it replaced. During the replacement, the film was installed three separate times. On each attempt, there were visible particles, including dust and small pieces of hair, trapped underneath the film. Even after the third attempt, the result was still poor and the screen looked as shown in the attached photo. What was particularly disappointing is that the employee performing the installation mentioned that he had 14 years of experience. Given that level of experience, I expected a much cleaner and more professional installation. If you are considering going to Best Buy specifically to have a protective film installed, based on my experience, I would not recommend it. The quality of the installation was simply not acceptable, especially considering that the film started lifting after only one month and the replacement could not be installed cleanly even after three attempts. I hope Best Buy takes this feedback seriously and improves the quality control of its Geek Squad installation service.