Me atendieron muy rápido
Pero no encontré lo que necesitaba
Un chico muy amable y hábil para buscar 👀
Jonathan L
October 14, 2026
Unable to get a response to any question outside of physically driving to the store and asking for someone in person. AI call assist cannot understand anything that is not a specific Best Buy made category which is a joke. The overseas call center who will sometimes answer the phone don’t know anything and tell you to go drive to the store and find out, no joke. Such a poor experience on anything to do with Best Buy in general outside of the store so know that going in you will never have help or answers unless you drive into the store walk in and ask someone who still may not know the answer, insane! Bring back customer service and true support and maybe I’ll revise my review.
Response from Best Buy
October 14, 2026
Hello, Jonathan,
Thank you for taking the time to reach out to us here. We understand how important excellent customer service can be when having questions, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 238303.
Facebook (https://bby.me/qgmeyy)
X (https://bby.me/WWuk0e)
Instagram (https://bby.me/8SkCsg)
We look forward to assisting you there.
Best Buy es lo mejor de lo mejor
Poor return policy, 15 days is pretty short. Also, customer service was rude. I was rudely notified that the original receipt notified me of the return policy, but I was never provided a receipt with my online order pickup. It's pretty easy for me to not go here again, I definitely won't consider renewing the best buy rewards program just to get an extended return window. I'm tired of the membership fees to have what use to be standard customer service. Bye BestBuy.