Ordered 20K plus in electronics to fill out our new house. I was told that everything would be covered. First time I called Geek squad with an assist, I was told they had no record of our purchase, and that we weren’t covered. Called and left several messages, no response. Don’t trust anything these people tell you without getting it in writing. Called the customer service line and they are less than useless. How do you spend that much money and they have no record of it?
1. Called customer support and they said “guaranteed” if I drove 1 hour from Katy I could purchase a floor unit
2. Drove to store and Chris said it was too late in the day to process it, but if I come back tomorrow morning, they could for sure process it
3. Drove all the way back again and someone else told me I actually couldn’t purchases it because Samsung was blocking the purchase
What a huge waste of time: ~4 hours of driving.
Response from Best Buy
August 20, 2026
Hello, Shane,
Thank you for your review. It can be frustrating to run into issues during a purchase, so we understand your disappointment with that experience. If you would like to formally document your review, please send a private message on social media. Please include Google Review 206746 when reaching out.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Love this store. Employee was supper helpful on guiding me to the right headphones for travel.
Very nice and helpful staff members. Found what I wanted, good prices.
But, they don't serve burgers there.