Aygun D
September 15, 2026
Very disappointing Geek Squad protective film installation
In August, I went to Best Buy to have a protective film installed on the front screen of my device. The installation was done by the Geek Squad.
Unfortunately, the film began lifting after only about a month, so I returned to Best Buy in September to have it replaced.
During the replacement, the film was installed three separate times. On each attempt, there were visible particles, including dust and small pieces of hair, trapped underneath the film. Even after the third attempt, the result was still poor and the screen looked as shown in the attached photo.
What was particularly disappointing is that the employee performing the installation mentioned that he had 14 years of experience. Given that level of experience, I expected a much cleaner and more professional installation.
If you are considering going to Best Buy specifically to have a protective film installed, based on my experience, I would not recommend it. The quality of the installation was simply not acceptable, especially considering that the film started lifting after only one month and the replacement could not be installed cleanly even after three attempts.
I hope Best Buy takes this feedback seriously and improves the quality control of its Geek Squad installation service.
sergio m
September 15, 2026
do not eat the carrots and wings they have in the back of BestBuy
Landon L
September 14, 2026
Tres helped me buy my first professional camera. He was extremely nice and knew exactly what he was talking about! I’ve even come back to ask him for more help, he is awesome.