Michelle P
October 23, 2026
Super helpful and friendly service
SilentNinja
October 23, 2026
I was there for about 15 minutes, now I’m a patient man. But nobody ever asked me if I needed help… once. And I mean come on. Why should ME the customer approach YOU the one that is SUPPOSED to ask me. So I ended up getting the tech off of Amazon. I wanna try to do things in person. But nope. Customer service is a 1/5 for me.
Kealani K
October 21, 2026
Disappointing Customer Service — No Effort to Help
“I visited Best Buy looking for a specific phone case. Unfortunately, the employee simply told me they didn’t have it.
What disappointed me wasn’t that the item was unavailable. It was the complete lack of effort to help.
She didn’t offer to check availability at other Best Buy locations, suggest comparable cases, or help me find an alternative, even when I specifically asked about other options.
I understand stores can’t carry everything, but customer service should involve more than repeatedly saying ‘no.’
I could have checked inventory online myself. The reason I visited the store was to get assistance from someone knowledgeable about the products.
Very disappointing experience.”