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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy The Woodlands
How do I check product availability at the The Woodlands Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Woodlands Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Woodlands stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Woodlands Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3903 reviews)
Keith
August 13, 2026
1 out of 5
Save your time and money they don't like to give you your refund back when you return an item, have the product and everything but still haven't gotten a refund back
Response from Best Buy
August 13, 2026
Hello, Keith,
Thank you for your review. Not getting a refund in a timely manner can be difficult, so we understand your frustration. If you would like assistance or want to formally document your review, please send us a private message on social media. Please include Google Review 202868 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Ashlei B
August 13, 2026
1 out of 5
would give them a 0 if I could. the complaint is very simple...My husband took a computer he purchased on the 9th to the store in the Woodlands, tx with his receipt to return it asking specifically for cash instead of it going back to the debit card (as per your online policy he can as long as it is under $800 which it was) but the store associate rudely ignored. I was also told different policies every time I called Customer support in regards to returns and Requested for a manager to give us a call which as I knew would happen...Your message, the complaint is very simple...My husband took a computer he purchased on the 9th to the store in the Woodlands, tx with his receipt to return it asking specifically for cash instead of it going back to the debit card (as per your online policy he can as long as it is under $800 which it was) but the store associate rudely ignored. I was also told different policies every time I called Customer support in regards to returns and Requested for a manager to give us a call which as I knew would happen THEY NEVER CALLED!
Also my husband spoke with a manager AT THE STORE, on 8/13/26 that's even admitted the customer service representative should have given the option to give it back in cash as per stated on the online policy. Also the corporate customer service representative on the phone that same day then said that it is up to the store to release the funds in a return and the store then passed the buck and blame back on to corporate.
Long story short, don't buy something at this best buy if you think there is a possibility you may need to return it.
Response from Best Buy
August 14, 2026
Good Afternoon, Ashlei,
We certainly understand how you are feeling after an issue occurred related to a return in store. Returns do go back to the method of payment. If a purchase was made with cash that is under $800, that return can be facilitated in store. If it is a purchase that was over $800 in cash, a return would result in a check being mailed out. We absolutely understand your concerns regarding the confusion and treatment you received during this interaction. We would be happy to look further into this. Please feel free to send our team a private message on social media that includes your Google review case ID: #203073.
- Facebook (https://bby.me/k3Ht7o)
- Twitter/X (https://bby.me/ONE3aM)
- Instagram (https://bby.me/lXz7Qo)
randy p
August 11, 2026
5 out of 5
Great customer experience. Knowledgeable...Experienced...and, very nice to deal with. She was great.
R V
August 09, 2026
3 out of 5
I had better experience with Best Buys in the past. Just fair. Almost everything shall be requested on website.
Response from Best Buy
August 09, 2026
Hello!
Thanks for your feedback. We appreciate you taking the time to share your experience.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/LvXcSW, Instagram: https://bby.me/Ro8O2M, or Twitter/X: https://bby.me/WuXCb4 and reference Google review 200792 in the details you provide.