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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy The Woodlands
How do I check product availability at the The Woodlands Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Woodlands Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Woodlands stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Woodlands Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3872 reviews)
Russo B
July 02, 2026
1 out of 5
Looks like this is a chronic problem with this location. Listing "Open Box - Excellent" despite not meeting Best Buy's criteria.
I ordered an Open Box - Excellent QN990F from this location. It was after installation and mounting it was asking for a One Connect Box pairing. A what??? Then I took a good look at the "One Connect Box" (Similar to All prior models) no HDMI/USB/Coax ports... This specific model had a Wireless One Connect Box unique to it. So currently I can't connect my $8000 Theater System to it.
I called the location's customer support and told me it might have been left in the product pick up location, but they weren't able to connect my call to product pick up so I had to drive 1.4hr ONE WAY. To their location and it wasn't there, the guys at the product pickup area are good and hard working, did their best to find it no complaint there. Then 2.5hrs back because now it's traffic.
Contacted customer support for a replacement. They scheduled a Geek Squad tech to check it out and order the part. On the scheduled day the tech stated he's unable to order full components, only parts. So now I'm back to calling custom support, this second guy said they're unable to order parts because it's open box and to just "return it" ... That's a 120lb TV needing a $200 Uhaul and 5hrs to get there and back because no easy tag. No. An Open Box - Excellent should never be a gamble!
Wondering if there's room for a lawsuit here since the false advertisement on product condition is so prevalent.
Response from Best Buy
July 02, 2026
Hi, Russo,
Thank you for taking the time to reach out on Google with a review. It fully makes sense to being able to use the product you purchased when shopping open box. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #181481 in your message. You can find us here:
Facebook (https://bby.me/cxBGUX)
Twitter/X (https://bby.me/ZFCOkV)
Instagram (https://bby.me/yW8uOR).
Alexander B
July 01, 2026
5 out of 5
Staff helpfull
Mojoe O
June 30, 2026
4 out of 5
Very helpful in finding our new tv
Stella M
June 26, 2026
4 out of 5
Customer Service Associates can only assist as much as they can see on their computer system. Associates are not trained on critical thinking to resolve an issue or Customer problem regarding their account