Best Buy The Woodlands

The stupid Ai would not transfer me to a person in the store to ask some questions about some products. It said it "could not do that". That's OK, I'll buy my products on Amazon. Keep on Dying a slow de*th, best buy... just a few more quarters and you'll be done. No surprise how you were once the biggest entertainment superstore and today you're garbage. ✌️

I had no issue with the sales team. I love my TV. NOW THE geeks Squad. I got a tv hung. I asked him about it being 30 inches from the floor. Her said I put it up.normal.hight. I couldn't be there. So I was on my way home and talked with them. My son was there and instructed them.to lower it. They did 3 inches. The sales person told me how high it should be from the floor. You would think the ppl that install them would know also. They didn't. When I pulled in they was rushing out. By the time I walked upstairs to see they pulled off. TV was wrong.. I called in to get a person the fix this. I have to wait. Why do I have to wait. I didn't mess it up. I spent thousands on this TV. I paid for a service. Now I had to change my plans for their mess up.

Alessandra the manager of the Geek Squad at the Best Buy in the woodlands was not helpful at all. She would not try to help me with my issue. She gave me a number to call then when I could not get help, they gave me another number. Then when I begged her for help she got an other employee to help me. Galvin was awesome and tried his best to help. Ultimately he was the only employee besides Norris that wanted to help me. I did not feel like Alessandra valued me as a customer. I do want to make it clear that Best Buy has always valued me and I have been shopping here for years. I’m over a half a century old. I will continue to shop here because of great staff like Galvin and Norris that were willing to do whatever it took to help me. I am sorry to say that Alessandra did not try what so ever to see what she could do to fix the problem. She made me feel like I was not worth her time. Sad. If I was the GM of that location, I would put Galvin or Norris in her position and let her stick to programming or something she feels comfortable doing. Not customer service. Five stars ⭐️ ⭐️⭐️⭐️⭐️ for Galvin and Norris.

TERRIBLE EXPERIENCE AND IT’S STILL ONGOING! Ordered a double oven and above range microwave. Store assistant was fantastic, Edison. He has been our only good experience with BB. The microwave came but no oven was picked up by installers. Installers did a terrible job at installation, damaging the casing of the microwave. So, another was ordered. 2 days later, the new microwave AND the double oven were scheduled for installation. We moved our schedule around again to accommodate them. Midafternoon, they cancelled! Called BB. They couldn’t reschedule because the appliances weren’t back in the warehouse. So, where ARE they??? I had to call the next morning to reschedule installation, though it was their cancellation. Scheduled for 3 days later. Schedules rearranged again. They just called and cancelled the installation AGAIN!😡NEVER AGAIN WILL I PURCHASE ANYTHING FROM BEST BUY!! We’ll see if they show up in 2 days as they said they would…