Best Buy Tyler

Bought a new laptop and had Geek Squad set it up. As usual great job.

I wish I could give a higher rating. The staff did everything correctly, Julia remembered me from my purchase in December, the gentlemen at the Geek Squad were very kind and helpful and prompt with appointments, and the redheaded gentleman in the laptop section was very nice and spent time explaining things to me. However, I bought a nice HP omnibook with a snapdragon processor and a 2K oled screen in December and it broke. I brought it in and it took 2 weeks for them to figure out that they couldn't fix it. They told me I needed a replacement, which I understand, I think it was a software problem, but instead of simply replacing it, they gave me store credit only and I had to purchase a different one. The one that I had previously was no longer available, they couldn't order it, and I couldn't get the display. It felt like my only options were a lower end laptop, described as "budget friendly" with plastic casing and screen or the absolute newest model that HP had come out with that was double what I had paid for my first one. I ended up getting the lower end one because I'm a college student and still had to pay $200 on top of the refund that they gave me. The display on my new laptop is disappointing and the quality overall isn't as good. I understand that the employees did the best they could and exactly what they had to do but the outcome of the experience was poor and I would've liked to get what I wanted originally from HP directly.

Austin was of great help to us today! Bought a Mac book for our cousin, the process was easy and he was very friendly :)

Patrick was a great help to us the other day... He is quite knowledgeable of the products and how they work with different streaming systems.