Being a 94 handicapped male, I do all my shopping by delivery and curbside pickup. Due to size of my purchase, I took my walker out of car before leaving home. Parked in curbside spot in parking lot with BBuy curbside flag. No contact info on flag, pulled up website store site. Spent a half hour trying to find link for curbside p/u. Finally called on phone and tried to get to someone for curbside p/u, useless. !!!! Then went into store to ask what to do, had to go to pickup counter and wait in line. Finally they said order was coming and I started going to my car in parking lot. Turned around n order nowhere in sight, went back in and they said they couldn't take the order to the car. Said I had to bring car to store door for loading because they can't take orders to car. So I drove to front of store to finally p/u the order. No signs to indicate to p/u loading area which probably should be a no parking fire zone. Won't buy a thing there from now on
Response from Best Buy
February 21, 2026
Hello Chuck,
We can see why you’d be upset with this pickup situation, and we’re really grateful you took the time to share your experience with us. We want to look into this situation and see if we can help. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #119942 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/gtm26f)
• Twitter/X (https://bby.me/vn5mi8)
• Instagram (https://bby.me/tbjzue)
Exactly the same as every other Best Buy in America.
They don't have it in stock. What you ask? Whatever IT is you want.