Best Buy Tyler

Every time I order something for in-store pick up within three hours of close it’s never prepared where I can pick it up before close. It says within one hour it would be ready and every time it’s three hours close to close it always Ends up being frozen on preparing order until the next day and they won’t allow you to come in the store and get the item when it’s just sitting on the shelf it doesn’t make any sense compared to places like Target who can prepare your order within the hour even if it’s later in the evening Update to your reply: when your app says pick up ready today within one hour and you order two hours or three hours in advance that is not right at close. I have came in before 30 minutes before closed because my order never said it was ready for pick and everyone is just standing around at the register doing nothing and I had to ask the worker if they could go get my item. They went and got it. Everyone was just standing there. Don’t have it listed ready for pick up within an hour if it can’t actually happen. I live out of town and order online to make sure the product is in stock and is ready. I have drove all the way to the store before in the product that was listed in stock was not in stock in the store.

Bought a dash camera at this store and had to have it installed in Dallas. The Tyler store said they dont have any appointments available till next year. Sadly they didn't install it properly in Dallas so now I have to either go back to Dallas or drive to Longview before warranty expires

Very helpful in picking out our Game room TV and wall mount. This is the 2nd time we've used Best Buy for a TV and enjoyed experience.

Don’t purchase anything open box from here. I bought an Apple Watch Ultra 3 and they sent me a band that’s not Apple branded. This is not the band the come with this watch. I’ll be reaching out to the BBB. This was definitely false advertisement. Photos to follow.