Salahuddin J
January 31, 2026
Stay away from them, I gave them my laptop for repair, they hold it for 5 days and then they told me we cannot do anything about it, they made it worse and wasted my 5 days, very pathetic service and they are very non professional, never destroy your device by giving it to these non professionals.
Response from Best Buy
February 01, 2026
Hey there.
Being able to get your computer repaired properly, and in a timely manner, is very important. If you have any questions, please send us a message on one of the social media platforms listed below. We ask that you also reference your Google review number 111557 when reaching out. Cheers.
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X: @BestBuySupport
Instagram: @BestBuy
IF I COULD GIVE A NEGATIVE 0 I WOULD THESE PEOPLE HAVE A MAIN NUMBER AND DONT EVEN ANSWER THE CALL THEY HAVE AN AI MACHINE AND THEY DONT EVEN TRANSFER YOU TO A REPRESENTATIVE THEY TRANSFER TO CUSTOMER SERVICE TO TELL YOU THEY WILL CALL YOU BACK IN 24-48 HOURS DO YOU THINK I HAVE THAT TIME NO WAY I BEEN WAITING SINCE JANUARY 10TH AND STILL NOTHING FROM THE GEEK SQUAD I LITERALLY CALLED TWO DAYS AGO AND THEY SAID THURSDAY ILL HEAR BACK NOTHING ITS FRIDAY !!!! AND I STILL DONT HEAR ANYTHING WHAT IS GOING ON I PAID THE DEDUCTIBLE AND STILL NOTHING AND THE WORST PART IS THEY DONT ANSWER LIKE LITERALLY I GO TO BEST BUY WORKERS ARE JUST WALKING AROUND ACTING LIKE THEY WORK AND NOW THEY CANT RESPOND TO PHONE CALLS LAST TIME I USE THESE PEOPLE IF YOU PAD EXTRA FOR APPLE CARE DONT THEY TAKE FOREVER TO GET YOUR DEVICE BACK THEN THEY DONT RESPOND !!!!! THEN CUSTOMER SERVICE HANGS UP ALI AND JALA JUST HUNG UP MADE UP NAMES TALKING ABOUT GOR THEIR SAFETY THEY CANT SAY LAST NAMES IM NOT ABOUT TO HUNT U DOWN IM JUST TRYNA LET BEST BUY KNOW YOU WERE OF NO HELP !!!!
Having an IPhone issue I went to my local Verizon corporate store and they couldn’t help me so I thought I would swing by BestBuy and sure enough the Verizon guy named Jeff was super friendly and knowledgeable. Problem solved. Will for sure will be going back to see him to switch my business lines over to Verizon.