Best Buy Tyler

Went in today looking for a new tv. Had done some research in advance. There was a big selection of TVs and we had narrowed it down to Samsung 55”. The salesman gave us some invalid information. He recommended Crystal over mini LED for a lighted room. He also told me my Fire stick remote could not turn the TV on and off. I knew better. We went a few blocks south in Broadway to a well known, locally owned store that has served Tyler well for many years. The rep there, Chase, didn’t guess about my questions he looked the info up to confirm that miniLLED is my best option and my Fire stick remote CAN turn the tv on and off. AND the prices were competitive with Best Buy.

Patrick is an awesome employee (blue shirt) he went out and beyond for my spouse and I he was multitasking between customers and because he was willing to help us we bought a microwave, JBL speaker set, and we got the yearly membership! Its unfortunate that all the young guys in black shirts showed no interest on helping us when we were looking for a surround system they were to busy talking amongst themselves as well as one taking phone calls and texting on the floor. 1000/10 for Patrick service!!!

I had a lovely experience with the gentlemen in the laptop section. I can't say I've had great experiences at the Best Buy from my hometown, but the one here in Tyler provides excellent service. Not only did they give me the time to be able to browse without being bombarded by a new employee every 2 seconds, but they all seem very knowledgeable about the products that they sell and are genuine about their customer support. They were able to get me an amazing deal on a wonderful product and such a quick amount of time. I am truly grateful for the service I received. On another note, one of their ambassadors mentioned they got a similar laptop to the one I chose for their father, it is very reassuring to know that those who are selling certain products are also buying it themselves. It makes you feel confident in your purchase.

Haven’t gone in for my repair yet but Eugene was wonderful help on the phone helping me schedule my appointment. He was very patient with me. I have a difficult name to spell over the phone and he repeated everything back to me to confirm as well as finding the best schedule date and time. Terrific service!⭐️⭐️⭐️⭐️⭐️+⭐️ Calling the store to pick up was ridiculous. I went online to set an appointment to pick up my AirPods and it wouldn’t let me change the password and when i tried to call the store it sent me to a lady who is not the store that I’m trying to call. I get you’re about technology but bring real people back to talking on the phone. It’s stupid that I have to talk to a robot and it never works. I just wanted to talk to the store in my location but you “advanced technology” isn’t even capable of understanding English when I tell it what I need.