Best Buy Tyler

Just purchased a new washer and dryer for delivery and install everything in the store went smoothly exceptionally well when they came and installed can’t say enough about the installing crew. Thank you very much if you’re looking for somebody to install your washer and dryer or your TVs, Best Buy is definitely place to go. Highly recommend never had a problem with them. They do it right and they will let you know if you aren’t happy. You can get a refund or replace the item you have purchased

Good

Was promised 15 percent off my order for signing up for their credit card. When I used my new best buy credit card, I was promised a reward credit. I would have never signed up if that would have been explained.

After a bad online experience with another company I wanted to buy a little more local. Since I live in Palestine, Tyler was the closest store. Ordered the computer online and picked up on store 6/14/25 but when I got it home the bluetooth didn't work. Apparently even after paying for geek squad you still have to take the computer all the way back to the store. I arrived on time to my appointment and yet I still had to wait half an hour to be seen. When I told them the bluetooth didn't work the first response was "Do you want to just return it? If you want it fixed we'll have to send it off and it'll take 4 days." Not wanting to wait that long I asked if they could transfer my data if I did return it and was told they couldn't. Which left me with no choice but to have it sent off. Later I was sent a text with an appointment scheduled to pick the machine back up. When arriving on time again and having to wait another half hour AGAIN. I WAS TOLD IT HAD NEVER LEFT THE STORE. My computer was just sitting up there. For 5 days. And no one can tell me how long it will take for me to get it back. This is exactly why I didn't want to use the other company! What trash! ETA: dropped off 6/23/25 will update if/ when I get it back Update: 7/3/25 they have now called me saying that it turns out they don't send computers to be repaired anymore so my only choice is to return the computer for another. Makes me wonder if that's what I'd have to do if a part failed 2 years from now 🤔 either way why has it been sitting on a shelf this whole time if they couldn't do anything with it in the first place. Will try to figure out what happened tomorrow. Not like you can just call them like pulling teeth trying to get a hold of a real person.