Best Buy Tyler

After a bad online experience with another company I wanted to buy a little more local. Since I live in Palestine, Tyler was the closest store. Ordered the computer online and picked up on store but when I got it home the bluetooth didn't work. Apparently even after paying for geek squad you still have to take the computer all the way back to the store. I arrived on time to my appointment and yet I still had to wait half an hour to be seen. When I told them the bluetooth didn't work the first response was "Do you want to just return it? If you want it fixed we'll have to send it off and it'll take 4 days." Not wanting to wait that long I asked if they could transfer my data if I did return it and was told they couldn't. Which left me with no choice but to have it sent off. Later i was sent a text with an appointment scheduled to pick the machine back up. When arriving on time AGAIN and having to wait another half hour AGAIN. I WAS TOLD IT HAD NEVER LEFT THE STORE. My computer was just sitting up there. For 5 days. And no one can tell me how long it will take for me to get it back. This is exactly why I didn't want to use the other company! What trash! ETA: dropped off 6/23/25 will update if/ when I get it back

Good service

So I'm going to say this best buy Actually Rip you off from buying anything at their store I bought a laptop that was at least $800 Turns out They didn't want me to use my warranty I only had my warranty for one year and supposedly I had to take it to their geek squad but they rip you off as well the messed up my laptop and they said I had to take it up there three times 4 Now I got a laptop that dies every time it's not plugged up And when I went up there like a week ago try that trade in my laptop They said it was gonna be at least $34 From $800 is not right I'm just telling people not to go to Geek Squad 'cause they rip you off even for an iPhone twelve pro Max they told me only $60 Geek Geek Squad is the reason my laptop doesn't work anymore

They are very good people and talk to you about the things u are being and show you how it works