Scott M
September 27, 2025
Abysmal customer service. Indescribably bad.
Response from Best Buy
September 27, 2025
Hello Scott,
We appreciate your review. We never want to know that one of our customers had a poor experience while shopping with us. We would like to know about your visit to the Tyler location, so we can improve. To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #48823 in a private message to start the conversation.
Facebook (https://bby.me/mxtfcm)
Twitter/X (https://bby.me/43f0dp)
Instagram (https://bby.me/9cbvpn)
Thanks,
Chris F
September 26, 2025
Out of stock on item and the AI phone customer service is not pleasant.
Response from Best Buy
September 26, 2025
Hello, Chris,
Not being able to get the item you came in for due to it selling out can be frustrating. If you'd like assistance or want to formally document your experience, please send a private message on social media. Please include Google Review 48257.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
James K
September 25, 2025
The management is atrocious. I sat there and waited AN HOUR and no help. Only thing saving this place is the really friendly staff, but even then, the staff will notice someone needs help and will ignore them. Horrible.
Response from Best Buy
September 25, 2025
Hi, James,
Thank you for sharing your concerns with your experience in store. Many stores can be busy as employees are trying to help customers as they arrive. Many stores will have a greeter in the front that will add you to the list for support as people become available. If you need support please reach out to us on any of our social media profiles for support.
Facebook (https://bby.me/1950em), Twitter/X (https://bby.me/dbjfb9), Instagram (https://bby.me/902hhc)
Julie B
September 25, 2025
Employees are always helpful