I had a lovely experience with the gentlemen in the laptop section. I can't say I've had great experiences at the Best Buy from my hometown, but the one here in Tyler provides excellent service. Not only did they give me the time to be able to browse without being bombarded by a new employee every 2 seconds, but they all seem very knowledgeable about the products that they sell and are genuine about their customer support. They were able to get me an amazing deal on a wonderful product and such a quick amount of time. I am truly grateful for the service I received.
On another note, one of their ambassadors mentioned they got a similar laptop to the one I chose for their father, it is very reassuring to know that those who are selling certain products are also buying it themselves. It makes you feel confident in your purchase.
Haven’t gone in for my repair yet but Eugene was wonderful help on the phone helping me schedule my appointment. He was very patient with me. I have a difficult name to spell over the phone and he repeated everything back to me to confirm as well as finding the best schedule date and time. Terrific service!⭐️⭐️⭐️⭐️⭐️+⭐️
Nice and clean. Had everything we needed