Need more help on geek line
I wasn’t there long, but great staff and nice setup store.
Went in today looking for a new tv. Had done some research in advance. There was a big selection of TVs and we had narrowed it down to Samsung 55”. The salesman gave us some invalid information. He recommended Crystal over mini LED for a lighted room. He also told me my Fire stick remote could not turn the TV on and off. I knew better.
We went a few blocks south in Broadway to a well known, locally owned store that has served Tyler well for many years. The rep there, Chase, didn’t guess about my questions he looked the info up to confirm that miniLLED is my best option and my Fire stick remote CAN turn the tv on and off. AND the prices were competitive with Best Buy.
Response from Best Buy
July 22, 2026
Hello, Al S,
Thank you for taking the time to reach out to us here. We understand how exciting purchasing a new Tv should be, and we would like to ensure any feedback you may have is documented here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 191735.
Facebook (https://bby.me/sQVTQA)
Twitter/X (https://bby.me/PLZTdA)
Instagram (https://bby.me/Esr3jd)
We look forward to assisting you there.
Patrick is an awesome employee (blue shirt) he went out and beyond for my spouse and I he was multitasking between customers and because he was willing to help us we bought a microwave, JBL speaker set, and we got the yearly membership! Its unfortunate that all the young guys in black shirts showed no interest on helping us when we were looking for a surround system they were to busy talking amongst themselves as well as one taking phone calls and texting on the floor. 1000/10 for Patrick service!!!