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Best Buy Victoria
Services Offered
Geek Squad Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Victoria
How do I check product availability at the Victoria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Victoria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Victoria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Victoria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1119 reviews)
jeff h
April 25, 2025
1 out of 5
If anything is wrong with your new phone they will take it and leave you without a phone until the new one comes in. Look elsewhere for a better policy
Will B
April 24, 2025
1 out of 5
Con artist. Returned a $1200+ laptop with the best buy plus membership which clearly states 30 days. I returned it in 18 days and was refused a refund and had to beg a manager just for store credit. I will find a way to burn thru this credit and be done with Best buy for life now. Unbelievable.
Hunter S
April 11, 2025
1 out of 5
Went in about a week and a half ago to get a new battery for my iPhone. They didn’t have it in stock so they had to order one, not a big deal. They tell me when the battery comes in I can schedule and appointment to come in and have them do the repair. I get a call yesterday, Thursday, saying the battery is in and I NEED TO COME IN IMMEDIATELY to get the repair done if not they will send the battery back within 24-48 hours. I asked them if I could schedule an appointment for Sunday since I have work until then and live 30-45 minutes away. They tell me absolutely not and I must come in or start the process over. So I ask if I can come in Friday to which they say yes but I need to come in before 6 since it takes an hour and a half to two hours to complete. I take off of work on Friday and get there at 5:30 and when I tell them what I’m here for the worker tells me the repair guy is about to leave and I will have to leave my phone overnight or drop it off in the morning because he isn’t going to start on the repair until the next day. I told her what I was told on the phone and after checking with the repair guy a second time tells me he can start on it now but if it takes longer than 2 hours or he breaks something then I will have to come back tomorrow. I tell her that I have work tomorrow and can’t leave my phone since I need it for work and she just shrugs and tells me that there is nothing else they can do.
I am extremely disappointed in the service I failed to receive and am frustrated that I had to take off of work and drive for nearly an hour just for nothing to happen and being given the run around by the inconsiderate employees.
Response from Best Buy
April 11, 2025
Hi, Hunter,
Thank you for your review. I understand how challenging it is when service appointments don't go as planned. It is our goal to provide a seamless experience with every interaction, and we appreciate your feedback as it helps us to continue to improve.
So that we can formally document your feedback, please send a private message or DM via Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport that includes your full name, phone number, and email address. Be sure to mention your Google review 65034027.
Kind regards,
^Pre
A-LivingPerson
March 30, 2025
1 out of 5
Our worker Ruby was very rude and made many mistakes on our request of a new screen protector. It took her about 20 minutes to put on a single screen protector. She made many rude remarks as well. Terrible customer service.
Response from Best Buy
March 30, 2025
Hello,
Thank you for sharing your feedback with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out as well if this were happening to me. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64986294. We look forward to hearing from you.
Regards,
^Deysha