Rixhard E
September 11, 2025
Impossible to get help employees walk past you like your invisible then catch attitude when you stop them
Response from Best Buy
September 11, 2025
Hello,
Our employees should be more willing to assist customers than this. Can you please send a private message on one of our social media platforms, Facebook (https://bby.me/1js083), Twitter/X (https://bby.me/1odu8j), or Instagram (https://bby.me/d173e6), so we can review this further with you? If you can also include a mention of your "Google review #42131", it'd be appreciated.
Their Geek Squad are pathetically unprofessional. Brought in a PC I left in storage for 2 years that started to smoke when I turned it on. Left it with them to get it dusted and diagnosed. 2 days later they said their policy doesn't permit them to work on "infested devices", bagged it up and called me to pick it up. Said it had spiders in it so I disassembled it and dusted it myself. No spiders, just dust. $120 fleeced off me because they couldn't handle some dust, or god forbid a single spider somehow found is way inside a computer chassis. I even found the problem after disassembling the power supply, just a burnt out faulty capacitor, not even caused by the dust. Don't know why I bothered putting faith in these "professionals" in the first place. Could have bought a good power supply with that wasted cash.
Gd service highly recommend this location
Jr Bauer and the rest of the crew are all awesome. Appreciate their hard work!