Best Buy Victoria

Plenty of parking.

Geek squad stares at you for 30 minutes until your appointment with no one in line ahead of you... I called the day before and asked if I could drop off the equipment for repairs early and was told yes. This is the last time I will deal with the asperger syndrome powerhouse that is the Victoria best buy...

This was my first time to this location. It felt old and run down. Nothing like Beat Buys that I am used to.

This store isn't exactly a shining example of customer service, but it reflects how they typically interact with their patrons. During my first visit, the only staff member who acknowledged me was the man at the front desk—and that was after I had been in the store for 34 minutes! It might have been acceptable if I didn’t need help during that time, but I had a specific item in mind, located it quickly, and was ready to check out. Unfortunately, that wasn’t possible here. There were two employees on the floor: the greeter and another gentleman who was busy assisting another customer. I later learned that the rest of the staff was on their lunch break! After waiting patiently for some time and seeing no one else around, I decided to leave and find my item elsewhere. Just as I was about to exit, a young man hurried over to check if I had everything I needed. I shared my experience with him, and it was clear I wasn't happy with my visit to Best Buy. His name was J.R., and this store should be thankful for him—he turned my negative experience around and helped me find what I was looking for, plus a few additional items. While a couple of thousand dollars may not be significant for large chains like yours, it's the contributions of everyday customers that help sustain your business.