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Best Buy Victoria
Services Offered
Geek Squad Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Victoria
How do I check product availability at the Victoria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Victoria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Victoria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Victoria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1092 reviews)
Leigh A
November 24, 2024
3 out of 5
This store isn't exactly a shining example of customer service, but it reflects how they typically interact with their patrons. During my first visit, the only staff member who acknowledged me was the man at the front desk—and that was after I had been in the store for 34 minutes! It might have been acceptable if I didn’t need help during that time, but I had a specific item in mind, located it quickly, and was ready to check out. Unfortunately, that wasn’t possible here. There were two employees on the floor: the greeter and another gentleman who was busy assisting another customer. I later learned that the rest of the staff was on their lunch break!
After waiting patiently for some time and seeing no one else around, I decided to leave and find my item elsewhere. Just as I was about to exit, a young man hurried over to check if I had everything I needed. I shared my experience with him, and it was clear I wasn't happy with my visit to Best Buy. His name was J.R., and this store should be thankful for him—he turned my negative experience around and helped me find what I was looking for, plus a few additional items. While a couple of thousand dollars may not be significant for large chains like yours, it's the contributions of everyday customers that help sustain your business.
Response from Best Buy
November 24, 2024
Hello and thanks for reaching out on Google, Leigh.
Getting help should be easy and we understand the frustration you had before one of our associates stepped in to help. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64467530.
Kindly,
^Graham
Eddie R
November 15, 2024
5 out of 5
Went looking for an item. Great customer service. Found what I was looking for.
Israel A
November 01, 2024
5 out of 5
Muy buenas experiencias
JR B
October 28, 2024
5 out of 5
Always a great time!