Trying to call this place is literally impossible. Used the extension 2711 like customer support said from geek squad, no answer and was told to leave a message and they’d get back to me. They never called me back. I just want to buy more computer parts, but if I can’t get ahold of anybody I’ve bought parts from someplace else.
I came in today for service on my iPhone and I was helped by the geek squad and I just wanna say this Brianna had really good customer service she was fast and very professional I was in for a 15 mins and I left very satisfied, its very rare these days to run into someone who is as great as she was !!! I will be coming back and recommending this location.
Staff is not very knowledgeable and suggested I go next door to get cable I needed before I found it myself on the shelf and purchased
Response from Best Buy
April 08, 2026
Hello, Dave,
We are sorry to hear that the staff in our Waco, TX Best Buy location were not able to assist you with finding the cable you needed. Having concerns that go unheard in store can be difficult. Please reach out for support to us on any of our social media profiles below with Review 139603 for us to review your concerns.
Facebook (https://bby.me/mSiIdd)
X (https://bby.me/CqJ9WE)
Instagram (https://bby.me/viJcGb)
Brought my computer in for a repair and it was ready the next day. Excellent communication and I am very pleased with their work. Also purchased more stuff because you know...more stuff 😉