Staff was extremely helpful!
My wife and I bought cellphones here 5 years ago. Today we returned to have an internal SIM card swapped out. They did this quickly and for free! The continued service several years after the sale is greatly appreciated. When it's time to upgrade to new devices, we will return there to purchase them.
Purchased a new TV online went to pick it up brought it home. Upon opening I could tell that it had been opened already by someone. I proceeded to take the box off the top and took the box top off, only to find that the power cord was missing. It was obviously either a return or a store display model, I'm leaning toward the latter. When the gentleman were loading it up into my truck I specifically asked him if that had ever been open before and they said no. It wasn't just sold as an open box. So I had them pick it up and they replaced it and it seems to be going okay so far other than the TV seems to be rebooting for no reason I'm hoping this is because I'm just kidding it set up if it continues I'll have to contact them again. The black screen with TCL shows up and sometimes it just stays there and I have to unplug the TV.
Response from Best Buy
January 29, 2026
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Greatest experience buying a TV, thanks to Monica…she rocks! Our Sony tv was 15 years old & finally bit the dust, so we were clueless about new models. ~Monica was a great (& patient!) teacher navigating us toward the perfect match!