Best Buy Waco

Horrible stock neatness, getting and employee to get something for you could see you waiting for 20-30 min

In and out. They had all that I was looking for.

Paid extra for tech support but wasnt able to get help with my blink camaras. I bought camaras from Best Buy.

I am writing to formally express my dissatisfaction with the handling of a highly anticipated Pokémon card release at my local Best Buy location. I arrived at the store at approximately 9:20 a.m., well ahead of the 10:00 a.m. opening, after confirming online that this release would be subject to clear purchasing limits—a standard and reasonable practice for high-demand, limited-quantity items. By the time the doors opened, there were already 20 to 30 customers lined up, many of them families and even children who had been waiting patiently with genuine excitement. From the outset, the issue was not demand—it was preparedness. Despite the limits being clearly communicated online, store staff appeared uncertain and inconsistent regarding how many units were available and what the per-customer limit should be. This uncertainty culminated in a staff member informing customers that four units per person were permitted, despite there being an estimated 20 total packs on the shelf. Predictably, this decision resulted in the product being completely depleted by the time customers near the front—including myself, positioned roughly seventh or eighth in line—had an opportunity to purchase a single unit. The most disheartening part of this experience was not my own inability to purchase the product, but witnessing children and families behind me leave empty-handed, some visibly confused and disappointed. These were customers who did everything right: they showed up early, followed the rules, and trusted that Best Buy would execute a fair and organized release. This situation could have been avoided entirely with: Proper staff briefings prior to opening Clear enforcement of published purchase limits Basic inventory awareness and crowd management Instead, what should have been an exciting and memorable morning turned into a case study in poor communication and preventable customer frustration. I want to be clear: this review is not written out of entitlement, but out of expectation. Best Buy positions itself as a reliable national retailer capable of handling high-demand releases. On this occasion, that standard was not met. I hope this feedback reaches someone willing to reflect on how future releases are handled—not just for collectors like myself, but for the families and children who look forward to these moments and deserve a fair experience. Respectfully, Paris