Best Buy Waco

Mediocre inventory, most PC parts overpriced (aside from hard drives, great prices there, actually), somewhat snobby/egotistical staff. Which is funny because when I asked for PC PSUs, the poor guy took me over to cable strips and extension cords, not very bright lol. Clean store though!

I recently visited the Waco Best Buy in an urgent situation because my phone had completely given out, and I needed a replacement ASAP. Unfortunately, this visit turned into the worst customer service experience I’ve ever had at a Best Buy. When I approached the cell phone center, I was met by a young lady who made me feel unwelcome from the start. I explained that I was in a bind and that I’m not very tech-savvy, but instead of offering help or patience, she acted as if I were an inconvenience. Her attitude was cold, dismissive, and unprofessional, which only added stress to an already frustrating situation. Despite spending a significant amount of money on a new phone and all the necessary accessories, I was made to feel like my presence was a bother. As I stayed to set up my phone, I observed her interacting with other customers—and sadly, the rudeness and lack of professionalism continued with each one. To be fair, I am giving this visit a two-star rating—not one—because of two positives: 1. They did have one of the newer phones in stock, which I appreciated given my urgent need. 2. The door greeter was absolutely outstanding. She welcomed me warmly, engaged with me about the available phones, and showed genuine customer service—even though she wasn’t part of the cell phone center. Unfortunately, these positives couldn’t outweigh the negative experience I had at the customer counter. Because of this, I will not be returning to this Best Buy location. Customer service matters, especially when customers are already dealing with stressful situations, and this visit made it clear that the Waco location fell far short of that standard.

Everyone is very nice and friendly.

We were having problems with a app on my phone. They do not test android phones anymore.