Best Buy Waco

I'm very disappointed and surprised that you can't speak over the phone with employees who actually work in the store. Phone calls may route to a human eventually, but they're not at the store. Sometimes that makes a huge difference. Especially when it involves buying a cellphone for a relative in another state who is not tech savvy. It's really hard to walk someone through setting up a new cellphone when their old one gets disconnected by a Best Buy employee switching the SIM card over. Especially if the employee won't or can't call you back and you can't call them either.

**Absolutely Unacceptable Customer Service. Never Again.** I ordered two camera lenses from Best Buy on October 26, specifically because I needed them for an upcoming event. Both were scheduled for delivery on October 28, with a delivery window of 1:30–3:30 PM. Unfortunately, what should have been a straightforward purchase has turned into an incredibly frustrating experience. One of the lenses was suddenly delayed by TWO WEEKS, completely defeating the purpose of purchasing it in the first place. The second order was arguably even more frustrating. I received absolutely no meaningful updates about its status, so I took it upon myself to contact Best Buy. Instead of providing answers, they directed me to the third-party marketplace seller. After multiple phone calls back and forth between Best Buy and the seller, I finally discovered that the purchase was being held for a fraud review, and that the issue was entirely on Best Buy's end. Let that sink in. Best Buy had placed a hold on my order, failed to proactively communicate that information, and then sent me chasing answers from a third-party seller who wasn't responsible for the delay. When I contacted Best Buy again to ask about the status and what could be done to resolve the situation, I was essentially told there was nothing they could do. **No resolution. No accountability. No meaningful communication. Just excuses and wasted time.** What makes this even more unacceptable is that this is not my first experience with Best Buy mishandling an online order. The last time I had a similar issue, they ended up canceling my order entirely. As a customer, I shouldn't have to spend hours making phone calls, investigating my own purchases, and trying to determine why a retailer can't fulfill orders according to the delivery dates it advertises. I made these purchases based on Best Buy's promised delivery timeline. Had I known they couldn't reliably fulfill those commitments, I would have purchased elsewhere. Instead, I've lost valuable time and may now be without the equipment I specifically ordered for an important event. **Best Buy has demonstrated to me, on multiple occasions, that its online ordering system is unreliable and its customer service is incapable of resolving problems when they arise.** I will never purchase from Best Buy again. There are far too many reputable retailers to justify dealing with this level of incompetence and disregard for customers. **If you're ordering anything time-sensitive, especially expensive camera equipment, I strongly recommend shopping elsewhere. Do not assume the delivery dates Best Buy provides are reliable.** Extremely disappointing, unprofessional, and completely unacceptable.

Good store and staff. Would give 5 star but every time I go I have to hunt down a team member to help me what im looking for. Seems a little understaffed at times

We were greeted immediately. Associate walked us to Steven.. who was extremely helpful. We were looking for tv headsets to amplify sound. He was very informative and pleasant. Showed us our options pointing out features . I am pleased with my purchase and would definitely go there for future purchases .