Best Buy Waco

Much like others have reported, I was treated extremely rudely and with prejudice by the employees at the store. It is a place I frequent for devices as I use tech constantly but a place I will never visit again. I was immediately and rudely asked "what I was here for today" with no warmth only a means interrogate. Like others have mentioned I saw that I was being watched by at least 4 employees simply looking at headphones, and the employee who did come to help I could tell had orders to watch me, rushed me out of the store, continued to watch me in line, and even had a customer move out of the way so they could watch me IN LINE, even though I was standing in he store respectfully and silently in broad day light, with the item of purchase visibly and openly in my hands. It is extremely disrespectful and harassing and it has happened on more than one occasion here, if you are of color, do yourself a favor and do not shop here, its not worth the trouble.

I am writing to formally express my dissatisfaction with the handling of a highly anticipated Pokémon card release at my local Best Buy location. I arrived at the store at approximately 9:20 a.m., well ahead of the 10:00 a.m. opening, after confirming online that this release would be subject to clear purchasing limits—a standard and reasonable practice for high-demand, limited-quantity items. By the time the doors opened, there were already 20 to 30 customers lined up, many of them families and even children who had been waiting patiently with genuine excitement. From the outset, the issue was not demand—it was preparedness. Despite the limits being clearly communicated online, store staff appeared uncertain and inconsistent regarding how many units were available and what the per-customer limit should be. This uncertainty culminated in a staff member informing customers that four units per person were permitted, despite there being an estimated 20 total packs on the shelf. Predictably, this decision resulted in the product being completely depleted by the time customers near the front—including myself, positioned roughly seventh or eighth in line—had an opportunity to purchase a single unit. The most disheartening part of this experience was not my own inability to purchase the product, but witnessing children and families behind me leave empty-handed, some visibly confused and disappointed. These were customers who did everything right: they showed up early, followed the rules, and trusted that Best Buy would execute a fair and organized release. This situation could have been avoided entirely with: Proper staff briefings prior to opening Clear enforcement of published purchase limits Basic inventory awareness and crowd management Instead, what should have been an exciting and memorable morning turned into a case study in poor communication and preventable customer frustration. I want to be clear: this review is not written out of entitlement, but out of expectation. Best Buy positions itself as a reliable national retailer capable of handling high-demand releases. On this occasion, that standard was not met. I hope this feedback reaches someone willing to reflect on how future releases are handled—not just for collectors like myself, but for the families and children who look forward to these moments and deserve a fair experience. Respectfully, Paris

Staff was extremely helpful!

My wife and I bought cellphones here 5 years ago. Today we returned to have an internal SIM card swapped out. They did this quickly and for free! The continued service several years after the sale is greatly appreciated. When it's time to upgrade to new devices, we will return there to purchase them.