Best Buy Waxahachie

Customer service keeps on getting worst.

Clean store, but the service is non-existent. I’m a professional technical creative, and I came in to pick up an iPad, Pencil, and case for a client. I spent 20 minutes browsing the tablet section—not a single employee acknowledged me or asked if I needed help. I actually had to walk outside to confirm specs with my office, and even then, I wasn't spoken to once on the way in or out. ​When I finally hunted someone down to buy the gear, the agent sold me a Pencil they guaranteed would work with the specific iPad I was buying. I drove 20 minutes to the client's site only to find out they sold me an incompatible pencil. That’s another 40 minutes of drive time wasted to fix a basic mistake. ​The first star is for the store being clean. The second star is for the lady at the return counter who was actually professional and helpful. It’s a shame when the only person doing their job is the one fixing the mistakes of the floor staff.

I went to Best Buy thinking I would drop off my laptop computer for repair. I stood in line for 1hr and the lady tells me it would take @ 3 weeks and $80.00 just to check it. On top of that I would need to pay shipping and repairs would cost a couple hundred dollars. It added up to almost $450. I only paid $500 for the computer. I also, didn't like the fact I had to wait behind someone who didn't even have an appointment 😒

Awesome.