Best Buy Waxahachie

Nate was very knowledgeable and helpful throughout the process of finding a new work computer.

Helpful personal

I bought iPhone 16 about nine months ago and got service through T-Mobile. Since I received the Phone people tell me that my voice cuts off when I’m speaking and it drops or cuts phone calls off in advertently just at various times. I contacted T-Mobile first. They tell me that it’s not on their end that I need to contact Apple. I contact Apple, they reviewed something while I was on the phone with them, and made me an appointment for 1:20 PM at the Cedar Hill Best Buy. I went there and finally got seen at 1:45, only to be told that they don’t have the capacity to assess the hardware and that I would have to go to the Waxahachie Best Buy and no, I do not need an appointment that they have a desk that I can just walk up to. The next day I go to the Waxahachie Best Buy. She tells me that without an appointment, she can do nothing other than plug my phone into their assessment program and see if there’s something wrong with the phone and if there is, I would have to make an appointment to go back and get it fixed. She comes back after a few minutes, telling me that there is nothing wrong with the hardware or the phone and that I need to contact T-Mobile because it’s a service issue. I explained to her that I have already contacted T-Mobile and that they tell me that it’s an apple issue. The thing is with these mega companies they don’t give two cents care about you or me. They have so many customers that losing one customer is like taking a hair off of a Cat. It is not gonna make one bit of difference to them. But I can promise you one thing and that is that I will never ever buy another iPhone or Apple product again. I’ve researched and there are many other offbrand phones for just a couple hundred dollars instead of 1000 and somewhat cost and they work just as well. Be wary of doing business with such a large company. You have been warned.

Customer service keeps on getting worst.