Makes customers wait in line for product they don't have
Response from Best Buy
July 17, 2026
Hello,
It can be frustrating to miss out on a highly anticipated item, so we understand your disappointment. If you would like to formally document your review, please send a private message on social media. Please include Google Review 189034 in your message.
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Twitter/X: @BestBuySupport
Title: Callahan and Nate deserve a medal! Absolute lifesavers! 🥳🏆
I cannot say enough amazing things about Callahan Carpenter and Nate Murley at the Waxahachie Best Buy! I came in completely stressed out, thinking all hope was lost with my new monitor. I was frustrated and ready to give up, but these two gentlemen stepped in, completely saved the day, and turned my entire week around!
Their customer service, expertise, and willingness to help were out of this world. I am forever grateful for their kindness and patience. Best Buy, if you are reading this: Callahan and Nate are the definition of model employees! They absolutely deserve a "Thanks for Making It Better" award (and a raise!). Thank you both so much—you have a customer for life! 🥳🙌💻
The lack of stock in this store is abysmal.
Blake provided excellent customer service at Best Buy. He was helpful, patient, and knowledgeable. He went above and beyond to make sure I found what I needed. Great experience! The GOAT