Best Buy Waxahachie

Kam was sweet and very knowledgeable!:)

I ordered a TCL TV online listed as “Open Box Good” and picked it up at this Waxahachie location. It came with no box, no remote, and no power cord. Nothing in the purchase details disclosed the missing remote or power cord. I understand that an open-box TV might not have its original packaging. But I expected to be able to plug it in and use it. Instead, I was asked to search a shelf myself for a compatible cord, and none were available for sale. When I found a matching cord on a display, I was told to put it back. No solution was provided before I left. The store manager’s response was, “yeah those open box items are a gamble.” That was dismissive and did nothing to address the problem. I’ve never had a transaction handled this poorly. I’m now working with Best Buy support to resolve the missing accessories and will update this review if it’s made right.

When I first walked in, absolutely zero people greeted me. As I started to walk in through the store a young employee asked me what I was looking for? When I showed them the picture of what I was looking for they just kind of waved over on the right hand side and said it's back on the red aisle. I've never been in Best buy how the hell would I know what a red aisle is?? A man, maybe 35 walks up said hey man what are you looking for and I showed him and he's like hey come here I'll show you right where that is and he hands it to me. I'm like I'm going to grab a second one he hands it to me. I asked him if he was the manager? He said no, just a guy that's been in Best Buy before and you look like a deer in the headlights.

They will not price match even if it is their fault its in the wrong place.