Best Buy Waxahachie

I bought iPhone 16 about nine months ago and got service through T-Mobile. Since I received the Phone people tell me that my voice cuts off when I’m speaking and it drops or cuts phone calls off in advertently just at various times. I contacted T-Mobile first. They tell me that it’s not on their end that I need to contact Apple. I contact Apple, they reviewed something while I was on the phone with them, and made me an appointment for 1:20 PM at the Cedar Hill Best Buy. I went there and finally got seen at 1:45, only to be told that they don’t have the capacity to assess the hardware and that I would have to go to the Waxahachie Best Buy and no, I do not need an appointment that they have a desk that I can just walk up to. The next day I go to the Waxahachie Best Buy. She tells me that without an appointment, she can do nothing other than plug my phone into their assessment program and see if there’s something wrong with the phone and if there is, I would have to make an appointment to go back and get it fixed. She comes back after a few minutes, telling me that there is nothing wrong with the hardware or the phone and that I need to contact T-Mobile because it’s a service issue. I explained to her that I have already contacted T-Mobile and that they tell me that it’s an apple issue. The thing is with these mega companies they don’t give two cents care about you or me. They have so many customers that losing one customer is like taking a hair off of a Cat. It is not gonna make one bit of difference to them. But I can promise you one thing and that is that I will never ever buy another iPhone or Apple product again. I’ve researched and there are many other offbrand phones for just a couple hundred dollars instead of 1000 and somewhat cost and they work just as well. Be wary of doing business with such a large company. You have been warned.

Customer service keeps on getting worst.

Clean store, but the service is non-existent. I’m a professional technical creative, and I came in to pick up an iPad, Pencil, and case for a client. I spent 20 minutes browsing the tablet section—not a single employee acknowledged me or asked if I needed help. I actually had to walk outside to confirm specs with my office, and even then, I wasn't spoken to once on the way in or out. ​When I finally hunted someone down to buy the gear, the agent sold me a Pencil they guaranteed would work with the specific iPad I was buying. I drove 20 minutes to the client's site only to find out they sold me an incompatible pencil. That’s another 40 minutes of drive time wasted to fix a basic mistake. ​The first star is for the store being clean. The second star is for the lady at the return counter who was actually professional and helpful. It’s a shame when the only person doing their job is the one fixing the mistakes of the floor staff.

I went to Best Buy thinking I would drop off my laptop computer for repair. I stood in line for 1hr and the lady tells me it would take @ 3 weeks and $80.00 just to check it. On top of that I would need to pay shipping and repairs would cost a couple hundred dollars. It added up to almost $450. I only paid $500 for the computer. I also, didn't like the fact I had to wait behind someone who didn't even have an appointment 😒