Best Buy Waxahachie

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Two employees where standing in the door upon my entrance, looked at me and neither spoke nor asked did I need anything assistance. Upon leaving the same two employees where there still talking with no acknowledgement of me leaving. While another employee standing alone didn't acknowledgement me or thank me as I left but did acknowledge the customer coming in. Very terrible customer service at this location. It is getting worse it seems no matter how long I wait between visits.

The WORST, MOST FRUSTRATING tv buying experience. I wish I could give NEGATIVE stars. We bought a 70" Pioneer tv for Christmas. It has never worked properly. The sound intermittently goes out for no reason. After several hours and phone calls with customer service and help desk. They schedule Geek Squad. Took time off only for them not to show up but rather call and say that they are just going to order a new mother board. Reschedule and took time off again. This time for them to call and say the board arrived damaged and reschedule. Third times a charm I suppose because they finally came to the house and replaced the mother board. However they never actually tested the tv past turning it on because he said there was no way except time to see if it fixed the problem. It didn't. Now the tv is completely unwatchable. We kept getting an error code about the wifi connection. Google said it was a missing Sim card. More hours with customer service and help desk for them to say it was our wifi service. Called our provider and they checked all our equipment and gave it all the thumbs up. Back to customer service we went. He asked for an order # which at no time during all the calls had we been asked for one or given one. The guy then said there was nothing they could do without that number. More calls and hours later we learn through the help desk that the wrong mother board was installed. We purchased a 70" tv and we now have that tv but with a board for an 85" inch tv. More calls and Best Buy says the correct board for the tv is not available so they would just exchange it. We were scheduled for today, they arrived and left without the non-working tv. It is still here and no, we didn't get the exchange. First they said they brought the wrong tv, a console not a wall mount. Then they said they said they were only to pick up a tv and that we would have to schedule a delivery for later. Then they said we couldn't schedule delivery without the old tv but they couldn't wait until we dismounted it because it was supposed to have already been done. In the communications back and forth, dismounting was never mentioned nor did they require it the first time. Needless to say we are DONE. Done, done done. All we have been given is a run around for MONTHS over $400 lousy dollars. Save yourself time and money. Learn from us: shop somewhere else and don't buy Pioneer.

was in there for 1 hour and a half and needed help for 45 mins no one ever came. i asked a worker for help she said she was going to send someone my way never got help .they need more workers i walked to the front both managers just laughing i was looking at them and they went straight to the back of the store .customer service should be number one. lady in the front was stocking candy while phone area was checking out five different people. i wasn’t the only one who needed help even people at the phone repair place had customers waiting before i came in this is ridiculous . never even got the get what i wanted . waiting