Best Buy Weatherford

Awesome always fun to shop at Best Buy

My son wanted me to stop by and look at a gaming computer. He was trying to get info on the specs and pricing so he cpuld get a good idea on what to get soon. The gentleman that helped us was very knowledgeable and informative. He had wonderful customer service skills and reached my son on a personal level with his gaming experience. He even gave great information on their store card. When I was saying thank you and good by I wanted to look for his name and realized it said in training. Which blew my mind even more. I think he said his name was Andrew. Best buy, he is a great one!!

I ordered a TV in person from Best Buy. That did not have the tv in stock so I was told it would have to be delivered. I opted to have the tv hung along with a wall mount. I was told I could request a time. I requested any time after 4 on any day. I waited two weeks and got a phone call from the installer at 10am on a Thursday two weeks after placing the order. I informed him that I requested a time after 4. He said that we can’t request a time and I have to work around his schedule. Ok fine so I rescheduled for a Saturday and was told the next available Saturday was two more weeks away. So I waited a total of 4 weeks and was told they would arrive between 3 and 5 pm on said Saturday. I get a phone call at 11am, from a 3rd party installer, on Saturday morning stating they would be at the house. I told him I would not be there because the window provided by his 3rd party company was 3-5pm. He then informed me that I would have to reschedule for another two weeks. This would be 6 weeks total. I then tried to call Best buy, only to be sent to a call center and given a run around. This is so unacceptable that it’s not even funny.

Bought an ASUS laptop with added warranty and Geek Squad “membership”. I use the laptop every day for my business. Unfortunately, I dropped it and shattered my screen so took it to Weatherford Geek Squad for repair. Not only is it going to take an estimated four weeks to repair, but it cost me an additional $85. It’s now two weeks down the road and the on-line status simply tells me that the laptop has been shipped to the service center. I called the location and have been on hold now for 15 minutes. My call was just answered by a call center and by a person I can’t even understand. Turns out that you can’t even call the store as all calls are routed to a “virtual assistant”. So the only way I have to speak with my local rep is to drive 20 miles…so I’ll do just that. What a great opportunity to stand out with excellent customer service, but the opportunity is wasted by a poor business model. Highly suggest you go someplace else.