Bought an ASUS laptop with added warranty and Geek Squad “membership”. I use the laptop every day for my business. Unfortunately, I dropped it and shattered my screen so took it to Weatherford Geek Squad for repair. Not only is it going to take an estimated four weeks to repair, but it cost me an additional $85.
It’s now two weeks down the road and the on-line status simply tells me that the laptop has been shipped to the service center. I called the location and have been on hold now for 15 minutes. My call was just answered by a call center and by a person I can’t even understand. Turns out that you can’t even call the store as all calls are routed to a “virtual assistant”. So the only way I have to speak with my local rep is to drive 20 miles…so I’ll do just that. What a great opportunity to stand out with excellent customer service, but the opportunity is wasted by a poor business model. Highly suggest you go someplace else.
Response from Best Buy
August 24, 2026
Thanks for sharing your experience with us. We're concerned to hear about this situation and can understand your frustration with your repair taking longer than expected. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/c2pVLZ), Twitter/X (https://bby.me/oAGYLI), or Instagram (https://bby.me/hhcX3I) and mention your "Google review #209431," we'll be happy to look into this with you.
I typically go to the Sage Meadow location and have a wonderful experience. I’ve been a total tech member for five years and I’m used to a certain level of service. Customer service rep seemed uninterested in helping seemed like she was being bothered. Didn’t really understand how the total tech plan worked so she wanted to charge me additional money for a warranty that I pay annually for not a friendly experience.
Response from Best Buy
August 19, 2026
Good Evening, Nancy,
We absolutely understand how you are feeling after receiving poor service while in store with us. We would be happy to review these concerns with us. Please feel free to send us a private message on social media that includes your Google review case ID: #206376.
- Facebook (https://bby.me/V02w6J)
- Twitter/X (https://bby.me/wCSG2z)
- Instagram (https://bby.me/cXUYq9)
This store is incapable of keeping a scheduled for delivery. Gave a window of 3 to 7pm. Now they want to come at 1:00. Since no one can be home. We have to reschedule. Will be returning the product. This Geek Squad delivery is a joke.
Bought a tv and a washer dryer set here in the last month. They're always prompt and ready to go when you get there.