Best Buy Weatherford

Bought a tv and a washer dryer set here in the last month. They're always prompt and ready to go when you get there.

Seemed to be low on stock on many products. Did not have the new Google speakers (found at Target). Smart home department rather bare.

I went to pick up some thermal paste and Alex was very helpful and went the extra mile to let me know the other possible fixes for the issues I was having with my PC. Thanks Alex!

I have always had a soft spot for Best Buy and have generally preferred shopping there over ordering from an online-only retailer. Unfortunately, my most recent experience has caused me to reconsider that loyalty. Because I live a little over an hour from the Wichita Falls store, I tried calling ahead to ask a simple question before making the drive. Instead of reaching someone at the store, I was routed through an automated AI system that was unable to help me. I could not get my question answered, and I was never given a clear option to speak with an actual employee. The entire experience was unnecessarily frustrating. One of the main reasons I choose a local retail store is the expectation that I can receive personal assistance when I need it. If customers cannot contact the store or speak with someone before driving more than an hour, much of the advantage of shopping locally disappears. I do not particularly enjoy buying everything online, but if Best Buy is going to make the customer experience feel no different from dealing with an online-only company, then I have to question why I should continue choosing Best Buy over its competitors. I sincerely hope the company reconsiders how difficult it has become for customers to reach a real person.