not as big of a selection as they once had.
Just left this store (9/17/26) and experienced the Absolutely Worst customer service. Walked around trying to get someone to help me and it was basically figure it out yourself. Left and took my business elsewhere! Definitely won't waste my time here again.
Response from Best Buy
September 17, 2026
Hello,
Thank you for sharing your concerns with your visit to the Webster, TX Best Buy location. We would be glad to help you in any way that we can if you would like to reach out to us with Review 223791 for support.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Camera section looks horrible. Sensors exposed and full of finger prints, batteries dead, lenses not on display.
Oh and they said there is no more testing out lenses before you buy. (Their words)
But they did say if I don’t like the lens, I have a return window…
But then I brought up the restocking fee that is stated online, and then there were crickets…
Response from Best Buy
September 10, 2026
Hello, thank you for leaving us a review. Wanting to try your lens before you purchase is understandable. Can you please reach out to us on Facebook (https://bby.me/iNszwJ), Twitter/X (https://bby.me/2Ocilk), or Instagram (https://bby.me/9Am0zQ) with more information about your experience? Please begin your message with "This is regarding my Google Review #220712".