William did an excellent job helping me when my laptop stopped working. His customer service, technical knowledge and patience gave me an above and beyond experience of care. I saw him collaborate with Geek Squad members, and managers all to resolve my work order. He even helped me find a new laptop that was perfect fit! He kept me informed every step of the way. 10/10
Christopher H
October 13, 2026
I went to best buy today to look for a Chromebook for my sister and been approached by like 4 different people asking if I need help and just to be told that they will help me but nothing. I waited for almost 30 mins so I just walked out. The last person wanted to get me something I didnt even show up for. If you didn't have it in stock just let me know don't just waste my time. I will not come back to this location.
Response from Best Buy
October 13, 2026
Christopher,
We appreciate you sharing feedback of your recent visit. This is not how we want customers to feel when shopping and we have let you down. So, that we can improve, we ask that you send a private message via Facebook (https://bby.me/Am1DBB), Twitter/X (https://bby.me/cQk45z), or Instagram (https://bby.me/669EOZ) which includes the phrase "Google Review 237700". Thanks.
Carolina C
October 07, 2026
We always have a great experience at this best buy, team is very knowledgeable and helpful. Best price match!