Christopher H
October 13, 2026
I went to best buy today to look for a Chromebook for my sister and been approached by like 4 different people asking if I need help and just to be told that they will help me but nothing. I waited for almost 30 mins so I just walked out. The last person wanted to get me something I didnt even show up for. If you didn't have it in stock just let me know don't just waste my time. I will not come back to this location.
Response from Best Buy
October 13, 2026
Christopher,
We appreciate you sharing feedback of your recent visit. This is not how we want customers to feel when shopping and we have let you down. So, that we can improve, we ask that you send a private message via Facebook (https://bby.me/Am1DBB), Twitter/X (https://bby.me/cQk45z), or Instagram (https://bby.me/669EOZ) which includes the phrase "Google Review 237700". Thanks.
Carolina C
October 07, 2026
We always have a great experience at this best buy, team is very knowledgeable and helpful. Best price match!
Poor experience with the company, not necessarily the store. They had an item listed on their website for sale that was in stock. I went to check out and they refused to price match their own website. The employees were trying to help but their hands were tied. I spoke with customer service and was told I need to pay closer attention to the fulfillment source for the pricing and not assume. I don't disagree with that, but probably not going to tell a customer that they are the problem and the Internet trick worked against me.
Dalilah was awesome! Super nice and put actual effort into the customer service, I had a tricky exchange situation and she was able to find a creative way to make it work. Suuuper clutch.