Best Buy Baybrook

I’ve been a loyal Best Buy customer for years, mainly because of the 12- and 24-month no-interest financing. I regularly purchase electronics, tech, and equipment, and I always made sure to pay off my promotional balances before the financing period ended. Recently, Best Buy changed its payment system, and now you can no longer apply payments to specific promotional purchases online. Instead, you have to call customer service every single time if you want to pay off a particular financing plan before it expires. This change makes it much harder for customers to stay on top of their promotional balances. It removes the flexibility that used to be available online and increases the chances of missing a financing deadline and being charged deferred interest. Unfortunately, that’s exactly what happened to me. I wasn’t aware of the policy change, and because I couldn’t manage my promotional payments the way I always had, I ended up being charged nearly $2,000 in interest. I feel this new system benefits the company more than its customers by making it easier for promotional financing to expire before balances are paid off. The financing options were the main reason I chose to shop at Best Buy in the first place. After this experience, I’ll be taking my business elsewhere.

Staff is great, good product selection and prices.

Took a PC in that was having shut down issues. Took them a few weeks to get it back to me. When I went back in to pick it up they had one of my memory sticks in a seperate bag and said that that "may be" the issue. Put it back in my self, ran a memory test, 0 errors. Paid them a premium to not figure out or fix anything. If you have computer issues do yourself a favor, spend the extra gas and time and go to Micro Center, they will actually fix your pc instead of unplugging a random piece while shrugging their shoulders.

I have had, by far, the worst experience with Best Buy. I purchased a 75-inch TV, a soundbar, and a full-motion TV mount, and I scheduled installation a week in advance on my day off. Then, just 45 minutes before my scheduled appointment, Best Buy canceled and rescheduled my installation. When I spoke with a supervisor, I was told they didn’t have enough technicians available to complete the job. They rescheduled me for two days later. I explained that I would have to go into work late because Best Buy requires an adult to be home during the installation. I was assured by an advisor that I was a priority customer and would be the first appointment of the day, around 7:00 AM. The day before my appointment, I received a text message from the technician confirming an arrival window of 7:00–8:30 AM. Later that same day, I received another confirmation showing my appointment had been changed to 4:15–6:15 PM with no explanation. I don’t understand how Best Buy expects customers to rearrange their entire work schedule when an adult is required to be present, yet the appointment window can be changed at the last minute. When I called customer service, I was simply told there was nothing they could do. The scheduling problems didn’t stop there. My soundbar installation was originally supposed to happen during the first appointment, but after the reschedule it was pushed back another three days after my TV installation. Even the Best Buy employee I spoke with was confused about why they were scheduled separately. The technician who eventually arrived did a great job. He showed up around 9:30 AM, was professional, and worked efficiently. Unfortunately, the issues were with Best Buy’s communication and scheduling—not the technician. When he arrived, he informed me that the work order only included a basic TV mounting. However, on my receipt it showed that I had purchased both the TV mounting and wire concealment. The technician explained that I was supposed to purchase the in-wall power outlet kit separately in the store. This directly contradicted what the Best Buy sales associate told me when I made the purchase. The associate specifically said he wasn’t charging me for the outlet because the technician would have everything needed in the van and that I could simply pay the technician if it was required. That turned out to be completely false. To make matters even worse, after everything was finally installed, we turned the TV on and discovered that the TV itself was broken. I was then told I would have to exchange the TV and schedule yet another installation appointment. From the day I originally scheduled the installation to the day the replacement TV would finally be installed, it would be a total of 9 days just to get a working TV mounted on my wall. That is completely unacceptable after spending thousands of dollars. After multiple reschedules, conflicting information from different employees, poor communication, separate installation dates for items that should have been installed together, and finally ending up with a damaged TV, this has easily been the most frustrating retail experience I’ve ever had. I expected much better service from Best Buy, especially after spending thousands of dollars. I hope this experience is taken seriously so future customers don’t have to deal with the same issues.