Best Buy Baybrook

I'm not sure how to contact directly, so I will post here. I made an appointment with Geek Squad via Apple to get my iPhone battery replaced. I paid ~$95 for a battery and was told that I would receive a call to bring my phone in for the replacement in about 7 days. 3 weeks later, I did not hear anything and went in to try to get my money back. I was first told that they didn't replace batteries, which showed they were on the defense right away. After I showed them my Geek Squad receipt, they took me seriously. However, when I said I just wanted my money back since I didn't receive the service, they said that they would be broke if they just gave everyone who walked in their money back. They went to the back and told me they would work on getting my refund, which would require contacting apple. They said they would call me 2 weeks ago to let me know what they heard. I heard nothing and had to report the charge as fraud on my credit card. Basically, they stole my money and were extremely defensive and rude, despite me being calm. I don't like to leave bad reviews but I'm not sure how to contact Best Buy without having to go in and stand on another long line. They told me if I reported the charge, I would never be able to shop at Best Buy again which is 1. Untrue, and 2. fine by me.

Very helpful people. Was able to get what we needed in a short period of time by finding our product of choice at another bestbuy.

Came in today to find a cable that would connect my 2015 MacBook Air (intel) to my hp monitor. This has been a surprisingly difficult thing to do, but Josh solved my problem in like 2 min! Thanks for your help, Josh!

Es una experiencia gratificante, al dia siempre con lo nuevo, magnifico lugar para pasar la tarde