Mac was the man. Super knowledgeable and helpful. 10/10
Kind and helpful staff! They were very attentive and answered questions and helped us shop. Not to mention that they have a lot of useful tech products
I had a disappointing experience at this Best Buy location due to incorrect information provided by a store executive regarding my refund. As a result, I lost my refund money. The person in charge acknowledged that it was their mistake but attempted to shift the blame onto me, the customer. Despite having all the necessary evidence, I was forced to visit twice to address this issue. This should not have happened, and Best Buy should take accountability for their error. Unfortunately, I will not be returning to this Best Buy Wichita Falls again .
Response from Best Buy
November 12, 2024
Hello,
Thanks for taking the time to share your feedback regarding our Wichita Falls store. I can understand losing out on money from a refund you were to receive, wouldn't be welcome. I'd like to have our corporate team review this with you and see if any options may be available.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details on what happened with the refund. Please also mention your "Google review case 64413027" in your message to us.
Sincerely,
^Melissa
Customer service at this location is horrible.
Response from Best Buy
October 26, 2024
Hi Roger,
We appreciate you taking the time to leave your feedback here. It's unfortunate that you've had a negative experience at one of our locations. We would like to get more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64356462 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian