Best Buy American Fork

EDIT: I reduced this to one star from two stars. I reached out through Facebook as instructed on the response below my review. I was met with an even worse experience. I was instructed that I needed to look at the SKU on the price tags to ensure that the tag matched the item that was sitting right on top of the tag. So apparently you can’t trust any of the posted prices at Best Buy - you must manually look up every SKU on a price tag to ensure their employees have competently placed the product in the right place. Almost every store on planet earth will honor the price they posted, even if by mistake. Apparently not Best Buy. ORIGINAL REVIEW: Typically have had good experiences here. Had to call this one out. Went for some 3D printer filament and found that it was on a great sale. There were tons of boxes of filament all lined up behind several rows of price tags, all indicating the sale. When I went up to the register, the price came up incorrectly and showed there wasn't a sale. The first rep I spoke to said I should take a picture of the shelf to show the correct price. So I did. When I came back, he was busy and I needed to speak to another rep. The other rep had no such concern for the fact that 50+ boxes of filament were lined up behind a dozen price tags that showed they were on sale. He chalked it up to "oh we forget to change tags sometimes." Oh, you forgot to change a dozen tags and have tons of product behind those tags? Well maybe you don't trust me. That's ok. I imagine lots of folks try to mess with things at Best Buy to get a good price. That's fine - go check for yourself then. Get a manager involved. Something. But to not honor a posted price is a very weird policy. I was assured that under no circumstances could it possibly be that the digital price tag was correct and their system hadn't had the sale in correctly. On top of that, my concern was dismissed quite flippantly and with a smirk and a chuckle. So, I returned all the product. Then, I went on the website to double check. The sale price was listed on the website. I literally could go and purchase the product that was marked for sale both on the shelf and on the website. Was quite frustrating to have product in hand and ready to drop $100+ only to be denied the price that was clearly provable to be the correct sale price. It would have taken the Best Buy sales guy 60 seconds and 5 calories of energy expended walking to the shelf to verify.

These guys are actually incompetent. I’ve been trying to get my phone fixed by their servicing team for over a month. After 3 appointments they’ve forgotten to order the proper parts twice. They charged me hundreds, wasted hours of my time, and still haven’t provided me with the service they promised they could do. Avoid Best Buy for any type of servicing.

Ordered a laptop online advertised as “pickup in one hour.” Perfect I can get it on my lunch break. After an hour and a half with no update, I went to the store and was told it might not be ready until later that evening or even the next day. The laptop was already in the store, but for whatever reason they couldn’t simply fill the online order. They ended up canceling the online order, and grabbed the laptop from the back, then resold me that laptop again as a new transaction. The employee who helped me was great and got it figured out, but the pickup process was way more complicated and frustrating than it needed to be. If you advertise one-hour pickup, customers should reasonably expect their order to be ready around that time.

Friendly staff good price