En American Fork atienden a los clientes genial.
En especial la srta Eina, habla español y es muy buena asesora
Buenos precios
Nathan S
November 21, 2024
Slow checkout every time I’m here
Response from Best Buy
November 22, 2024
Hi, Nathan,
Thank you for your feedback. Your time is incredibly valuable. As a customer myself, I understand the importance of a fast and efficient checkout process, which is what we want to provide for our customers. So that we can properly document your feedback, please send us a private message via Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport with your full name, email address and phone number. Be sure to mention your Google review 64456713.
Kind regards,
^Pre
Eliana D
November 21, 2024
Let me tell you my experience. My phone died on the drive to BestBuy, so I had no access to the internet. I didn't think that would be a problem. I found the speakers, and charger I had come to BestBuy for but not the SD card. I wanted the one the manufacturer of my DJI camera recommended because the one I bought with it was slow. I couldn't find anyone to help me so I asked the greeter at the door. He said he didn't know. I told him that my phone was dead or I'd Google it. Could he look it up? He repeated he didn't know and pointed me towards the SD cards. On the way I found an employee and asked her for help figuring out what the manufacturer recommended SD card was for the $600 camera I had bought at BestBuy. They sold the camera and should know what the manufacturer recommended, or they could just Google it. I told her I'd Google it but my phone was dead. She said any SD should work. I explained to her that a message was flashing on the camera saying it was slow and I wanted to buy the one the manufacturer recommended, could she Google it for me because my phone was dead? She just repeated any SD should work and walked off. I tried one other employee who was just standing there but he said he was helping someone else. I went to the Geek Squad, waited till the person they were helping left, and asked. The Geek Squad expert said he didn't know! I told him that I had Googled it to find out and my phone was dead or I'd Google it now and he just repeated that he didn't know. I reminded him that BestBuy sold me the camera so they must know what the manufacturer recommends. He said he was sorry he couldn't help me. I felt like the reason for the poor service was racism, agism, or sexism. I told a friend and he said that "quiet quitting" was being encouraged during the holiday season as a protest against low wages. I Googled it and that means that employees do the amount of work they personally believe the wages are worth. This is a GenZ thing and it is being popularized on social media. Was that it or are the employees all racist, agist, sexists? I don't know but I won't ever set foot in that BestBuy again. Their prices are not competitive and if they are going to treat their customers like trash then they won't be getting any more of my money.
Response from Best Buy
November 21, 2024
Hello, Eliana,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64455153. We look forward to hearing from you.
Sincerely,
^Deysha