Best Buy American Fork

I'm woefully bad at tech and gadgets. I was in serious need of a cord that went from a headphones Jack input and to my phone. (I had a long drive and it was necessary for music aka my sanity.) While I admittedly have had bad experiences at other locations of this chain store, that was not the case here. I met this lovely, red headed, female associate who greeted me as I came in. She helped me find what might work, but it did not. However, she assured me I could exchange it and so I did for a cord that did work. Furthermore, she didn't try to sell me on the most expensive options. Rather she focused on my current needs and helped me find something that did work. Thus saving me from a horrible long drive without music. I know I might sound like I'm being hyperbolic. I'm not. I'm just truly grateful for the impeccable customer service.

Do not bother if you care about the ability to return. Go through amazon, or hell, even walmart. They will not take a return, even defective items, past 2 weeks. No exceptions. Walmart and Amazon both have 30+ day windows, and can give exceptions for defective items or holiday windows. Bestbuy confirmed they have zero ability to make exceptions for customers, even within a reasonable 30 day window, either through an in store manager or an online supervisor. The in person manager was also visibly irritable before we even spoke, just at having been brought over to assist. If you were like me and went with bestbuy thinking it would provide a better experience than walmart or amazon, think again. Terrible experience.

Do not get a screen protector from Best Buy!!!! They advertise life time warranty. But never have the screen protector you originally bought and so you have to pay more each time to upgrade. It’s not my fault you don’t have the screen protector you said you would have to replace on my iPhone. So inconvenient, money stealing, waist of time.

Will not purchase anything at Best buy again. I ordered a washer dryer combo and Best buy was responsible for delivering and installing. I received emails saying that I need to confirm the delivery in time but when I click on the button to do that it won't allow me to. I spent a lot of hours on the phone and in the store trying to resolve this and they basically said my only option was to reorder and pay a higher price. I used to do a lot of business with Best Buy but this was the last.