Purchase a phone quite a while ago Samsung s23 ultra really good phone. Bought the Best buy geek squad insurance and had to use it to get my phone replaced. Geek squad sent me a new phone and it is junk. The screen in the right corner doesn't work. Went into this Best buy because that's what I was told that I had to do because they are no help over the phone at all, they tell me they do not have an appointment for another 8 hours before they can even get to me. There were a ton of employees standing around not doing anything one of them could have helped but instead of helping they just stand around not doing anything avoid this Best buy at all COSTS! ALSO SIDE NOTE THE ONE WORKING THE COUNTER THAT WAS SUPPOSED TO SET UP MY APPOINTMENT WHICH I NEVER DID WAS RUDE.
Response from Best Buy
October 24, 2025
Hi, Joeseph,
Our Geek Squad team does require appointments for support which you can reach out to us on any of our social media profiles below with review 59981 to set up. You can also set up an appointment online https://bby.me/l1ftl5 .
Facebook (https://bby.me/x1z4i1), Twitter/X (https://bby.me/cs3vxh), Instagram (https://bby.me/f154we)
Anthony Z
October 21, 2025
There are some good workers, but there also some workers that don't seem to care at all. It can be hit or miss. Prob better off finding another bestbuy and try your luck there imo. But if you know what your looking for you will be aright here.
Response from Best Buy
October 21, 2025
Hello Anthony,
Thanks for reaching out and providing your feedback. When we go into a local Best Buy, we can expect to find helpful and friendly associates, so we can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/5l89pr), Twitter/X (https://bby.me/uv3tug), or Instagram (https://bby.me/3kkxro). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, #58656.
SHOUTOUT BEN at the American Fork Best Buy, he’s genuinely helpful not just a salesman, he’s so easy to work with he makes you want to buy things you don’t even want or need due to his recommendations! Standup man+all around employee!
Bad customer service, managers won’t help and will do all they can to save a couple bucks over a long time total membership customer
Response from Best Buy
October 15, 2025
Hello, Gideon,
Thank you for being a My Best Buy Total member and for taking the time to share your experience with us! We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. Let's get this looked into further for you.
Please send us a message through our social media channels on Instagram (https://bby.me/pjvi7j), X/Twitter (https://bby.me/1anmwf) or Facebook (https://bby.me/xp397f) with the full details of your situation, along with Google Review 56235. We look forward to hearing from you.