Made an appointment online for a screen repair but when I showed up (after driving 30 mins) they told me they didn’t have time to fix it. This would not have been a problem if you could actually call a store, but their ai phone system is horrible, and once you get to a real agent, they are useless as well. Really awful experience.
Response from Best Buy
May 02, 2026
Hello,
Thank you for the review. We understand your concern with not being able to get your screen repaired.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 148159
Always have had a great experience at this store.
Juan was awesome and helped us get a new tv with ease, had great recommendations!
Nice small store for quick stuff