Keyston G
December 08, 2025
If you order online and set up in store pickup beware. Best Buy auto cancels your order after a few days and will not let you pick up your order even though it’s physically at the location you had it delivered to. You can not speak to anyone at any locations and all support is over sea. Your only option is to re order and then they do not honor sale prices when original order was placed.
Now we know why you are going out of business.
Response from Best Buy
December 08, 2025
Hi,
Not being able to get your order is frustrating. Let's discuss this matter. Mention review #83732 when connecting with us on social media links.
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Worst customer service I’ve ever been dealt with the cashier. I repeat my amount number twice you put in the wrong amount. Nobody at the door to help you to take out items. All I could say is worst experience ever for me.
Unfortunately this location has been very disappointing.. I have been a total care member and shopped with Best Buy for many years for all Audio, Video, appliances unfortunately this location does not seem to value customers. I had an item I was told was being held that I could have bought elsewhere but I had a new refrigerator to pick up so I asked them to hold a clearance item over the phone and was told absolutely. I arrived and it was not held and sold out. They did nothing to help except say sorry it’s sold out. Very disappointed in the experience
Kristi C
November 02, 2025
Staff was helpful and the store was clean!