Best Buy Farmington

I prefer the Riverdale store over the Farmington location. While the Farmington staff occasionally have a better product selection, they often come across as more frustrated and less patient with customers. In contrast, the team at Riverdale is consistently welcoming and professional, especially River, the manager. His exceptional leadership and customer service make all the difference, and because of that, I’ll continue choosing the Riverdale store over Farmington or any other electronics store.

Found a great deal

It’s gross how APPLE and BEST BUY treats the customers who have already bought their products. I originally walked into the Apple Store looking for AirPods because AirPods have a feature where you can use them as a hearing aid, and this has been greatly beneficial for me. A hearing aid at a lot less price of anything else and it comes with other functionality. When I had to track down one of the “sales agents” I was informed that buying the AirPods at the Apple Store comes with a 25% markup and it would be a lot cheaper to buy them at Best Buy. While I greatly appreciate the info on how to save money from the worker. It is gross that this is what we will pay to buy things directly from Apple. I don’t have anything against the workers who work at this store they are simply doing what they have to do to make money, and I am fully aware and I am in the same spot. I truly think it is just gross and pathetic that such a big corporation like Apple can continue to get away with this. So I went over to Best Buy and I purchased the AirPods over there. They were about $70 cheaper than what I would’ve spent at the Apple Store. I walk back to my car and I realized that I was sold a broken pair of AirPods, not only are these going to be my day to day headphones but also they will aid me to hear. I went back to Best Buy where I was informed by the “geek bar” to go to the Apple Store and talk to the people at the “genius bar”. What stupid names to label your customer service as. I wet back over to the Apple Store thinking that maybe the guy at the geek bar was right. And that maybe the Apple Store just needed to update the software on them or something. After chatting with a worker at the Apple Store I was signed up to join the queue where I will have to wait an estimated 3 hours to get any kind of service. Keep in mind, these are BRAND NEW out of the box AirPods. So I just paid $210 for a broken pair of AirPods, yes the audio and playing music worked but that is not the reason I decided to spend that kind of money on an Apple product. I simply needed a cheap alternative to prescription hearing aids. After joining the queue where I would have to stay around until they are ready to actually service what I need. I decided I just wanted to either exchange or return the AirPods, I figured it’s not worth it to go through all of this struggle. I go back to Best Buy and I demand they either exchange or return the broken pair they sold me. I say the word “demand” in a sense that I had to be very persistent with what I needed. It was really hard to get any of these workers from the Apple Store or Best Buy to do their jobs the way they are supposed to be done. I’m not upset at any of the workers, because they were all very kind and understanding and even talked louder and more clearly when I explained I was hard of hearing. I have nothing but respect for all of the employees and individuals who helped me out. At the end of the day they are just doing their jobs. I am absolutely disgusted by how Apple and Best Buy systems work. Why should I have to go get a brand new pair of AirPods serviced, when I could’ve just had them exchanged for working ones?? Both of these big corporate companies are sad and pathetic. They do not sell anything out of the interest in actually benefiting anyone but themselves and the people on the top making all of the money. If any employees read this, I’m really grateful for all that you do and give back to society. Thank you for your time and efforts. You will be rewarded with good karma. But we as a society cannot let these big greedy corporate companies have this much control. Over not just the employees but the customers. I wasted half of my day trying to get a stupid pair of AirPods to work when I was simply sold a broken pair. Not to mention I don’t exactly have a lot of gas money so I was walking to and from the Apple Store every-time I was sent to either one. What a big waste of time and resources these big greedy companies are. Thank you for your time.

won’t sell iphones to T-mobile users apparently