Charles D
October 21, 2026
Best buy has gone downhill with customer service. We have had an account with them before but decided to not renew. You can't talk to anyone at the store it's a call center. So you won't be able to call the store directly .they have absolutely went to garbage
Melissa B
October 15, 2026
DO NOT SHOP HERE. My account was hacked, and they allowed someone to pick up an order in my name, my credit card at curbside pickup. No I.D required from so called hacker. I did not know I was hacked until I received an email thanking me for my order. Not 1 employee asked for ID of someone picking up an order in my name. Customer service is out sourced and you can not speak to anyone at the local store. I will be filing a police report to look at camera footage. Best buy is NOT on my side nor willing to help.
Ordered online for pick up in an hour. Emailed it was ready for pick up in under an hour and it was waiting for us.
Well done best buy
Just like every other corporate box store, this one is going to hell. I had to go back four times to do a return on a computer that was one year old. They forced me into a return I didn't want. Then, they complained about the added parts that they put on originally with parts off of their wall. THEN tried to screw me for the price of the parts that they added. Zero stars would not recommend.