Best Buy Logan

Apple/Best Buy Review Here is the email, and rundown of events that took place: Dear Apple Complaints I am extremely frustrated with how my Apple Watch service request has been handled by both Apple and Best Buy. I have spent over five hours dealing with this situation, only to receive unclear information, contradictory statements, and an unacceptable delay in getting my issue resolved. Below is a timeline of events: Wednesday • Spoke with an Apple technician for two hours. They advised me to take my device to Best Buy but failed to mention Express Replacement as an option. • The conversation about a replacement process was unclear, and despite discussing what watch and band I would receive, nothing materialized. • Took my device to Best Buy, where it took over an hour for a diagnostic. The technician confirmed the issues but provided inconsistent information regarding Express Replacement, simply stating, “it’s what Apple might do.” • I was told the repair would take 2-3 weeks, which is unacceptable given my AppleCare coverage. Thursday • Spoke with Apple Support again, who told me my device had already been shipped from Best Buy and was delivered to the Salt Lake City service center. They claimed it was being worked on. • When I inquired about Express Replacement, the representative backtracked and said I needed to speak with Best Buy. They called Best Buy on my behalf, but I received no update for 30 minutes. • Shockingly, the Apple representative somehow obtained my wife’s cell phone number—which I never provided—and disclosed details of my case to her. This is a major privacy and security breach. • I had to leave the call due to other responsibilities, yet no one followed up with me. Saturday • Contacted Apple via chat and phone to cancel the repair and proceed with Express Replacement. They again attempted to reach Best Buy but received no response. • I personally called Best Buy—no answer. I tried their chat support, but they refused to discuss the issue. Conclusion I have AppleCare, yet Apple failed to properly explain my options. Had I been given the correct information from the start, I would have already received a replacement Apple Watch. Best Buy, an authorized service provider, failed to do their job correctly and gave me misleading information. The 2-3 week delay should have been flagged, and Apple should have advocated for me instead of making me chase answers. This situation has caused me unnecessary stress and wasted an unacceptable amount of time. Apple claims to prioritize customer experience, yet my case has been handled with poor communication, misdirection, and zero accountability. My Request 1. A resolution specialist must investigate this matter across both Apple and Best Buy and provide me with clear, consistent updates. 2. I expect immediate action to ensure I receive my Apple Watch replacement without further delay. 3. Given the time wasted, incorrect directives, and privacy violation, I also expect appropriate compensation for the inconvenience caused. This experience has been nothing short of disgraceful, and I expect Apple to take full responsibility in making this right. Please respond promptly with a resolution. - I spoke to Apple again and they said there’s nothing they can do as they don’t have a complaints department. - Completely and utterly frustrated. -Tried calling Best Buy to be transferred to the Logan outlet, and they couldn’t even do that, the call disconnected. - What an absolute joke Hopefully this review can help someone.

I accidentally got the wrong phone case, and they were quite helpful in letting me return it and order the right one Shout out to Nick and Owen for being the ones to help me out

I purchase $1,008 monitor from Best Buy in February and now Month later has lines vertically and horizontally. Best buy answer - you should let us know a few days earlier… Seriously! That bad service, bad products and I will not shop at Best Buy. You get hosed!

They have totally changed their reward program and tied everything to their credit card. I do NOT need or want another Credit Card. I’ll just get what I need at other places.