Best Buy Logan

Employee didn't know what I was looking for and another employee overheard and redirected where to go.

My wife went in this morning to get help with a new phone. She had had an extremely frustrating time getting help with saving all the pictures from her old phone that fell into a pool and had been to several places already. The geek squad guy she spoke to was extremely rude, inconsiderate, was constantly rolling his eyes, and told her "I can't sit here for 45 minutes and help you with this, you're not a member." Who says that? Terrible customer service.

If I could rate 0 stars I would. I came in to the geek squad table to ask for help with a phone transfer issue. The employees at the front were polite, but when I started talking to the geek squad employee he was rude, unhelpful, and acted like I was the biggest inconvenience of his day. After I explained the issue and what I was wanting help with, he gave a suggestion that I had already tried. I asked him if there was something else he could do or recommend and his reply was "I can't waste my time sitting here with you for 45 minutes". I was in shock to be spoken down to in such a rude way. When I asked what he meant, he tried looking up a membership for me, then when it turned out I didn't have one (I didn't even know Best Buy had a membership, or that it was required to get help), he just kept reiterating that he can't spend 45 minutes helping me. I explained I would get a membership if he was confident that there was a way to fix my phone and he just shrugged at me. After a brief back and forth where I was still cordial and asked for some verbal instructions to follow independently, he said that I had to buy a membership or leave. I said I would leave then. He turned around and walked into the back room. I left in actual tears. I am glad I don't have a membership if that is how they treat their customers. Don't waste your time here, go literally anywhere else.

Great store