I give 1 star because I don’t have a 0 ,I order a treadmill with them that I was supposed to receive the delivery today , and they never show up but took picture of my house , I was waiting for them to call me as I was promise yesterday from an employee that they will contact me before they arrive , I have cámaras and they never came to my door I got a call from Best Buy with the excuse that no one was home when I have been waiting for them the whole morning because of this call i received yesterday I spoke today with Manuel, Ana and Alejandro “sup” right after I got the call that i wasn’t home and they answer was sorry is nothing we can do to have this delivery to your house you will have to wait another or so for this to happen “thank you Best BUY for helping your costumers in the best way . I wish some one care for the costumer service and get a better deliver company and not lazy drivers or people who lie to not get they job done ,
Response from Best Buy
September 07, 2024
Hello Sara,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64170601. We look forward to working with you.
Regards,
^Aaron
James M
September 06, 2024
The staff was professional and very knowledgeable.
Store is clean and well organized.
Geek squad was exceptional
I’m an old guy and I came in looking for headphone wires with my wife. Eric patiently helped us and we just got new headphones. Great experience