Best Buy Riverdale

Bought my wife a new cell phone. Pick up went smooth... in and out of the store in decent time

it was near closing time and the team member that helped me didn’t care about the time but cared about doing a good job. I have a warranty on my screen protector and they are always quick to find what I need and repair my phone. This date was my third time I’ve had to have my screen protector replaced under the warranty. I highly recommend this program for your cell phone.

Kinda helpful, but you gotta search for someone

Well, I WANTED to buy a giant $1600 TV. Paid out of pocket and everything for it to be delivered. So many things went wrong. I needed the TV to be installed because my husband said he was working too much to do it himself. We both thought it would be faster and easier. Boy, were we wrong. I specifically stated that I needed a Monday or Tuesday delivery date. I AGREED to the 13th of July, and they later changed it to the 15th of July without my consent. I even made the delivery date was for 2 weeks out instead of 1 week specifically BECAUSE I couldn't do Wednesday. Then when I called to complain, they said the closest Monday appointment was mid August?! I purchased this TV in June!! So whatever. It was going to be Wednesday the 15th I guess and ruin my day. Then today (July 15th) comes around and guess what? The delivery guy calls me 30 minutes before the TV is supposed to be delivered to tell me IT'S OUT OF STOCK. I went into the store to ask if they could just give me the TV and refund the installation and hall away fees, but nope. Wanna hear the kicker? Turns out they receive shipments from Salt Lake for items they don't keep directly in stock at their store, but the delivery truck never goes directly from Salt Lake to Riverdale. IT GOES TO COLORADO FIRST. And my TV? It made it to Colorado, but never left Colorado. They couldn't even guarantee it'd be on the next delivery truck and didn't get sold in Colorado! After this experience, I have to say, unless you can walk out same day with whatever item you want to purchase... NEVER SHOP HERE I asked for a full refund. I'm gonna go try Costco or something once my refund comes in. SMDH.