I had an excellent helper whose name was Rayce. He took the time to help me find a controller that was worth the price tag on it. I proceeded to ask Rayce if we could test out the stick drift on the controller and he said we could and got straight to it. Overall Rayce has amazing customer service, amazing intelligence, and communication so I would recommend going to him for help!!
I went shopping here for some audio cables and a Bluetooth receiver. 7 employees and 20 minutes passed before. Anybody ought to help me.
Response from Best Buy
March 16, 2026
Hello there, Michael!
It definitely makes sense to expect attentive support in store that respects your time. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #130128" for reference. You can find us here:
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https://bby.me/g22NTC
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Best Buy is back to their bait & switch sales model. We went in for a laptop, found one on sale only to be told that they haven't carried that model for a long time. They then offered a 'similar' model with less performance for 50% more cost.
Response from Best Buy
March 14, 2026
Hello,
Thank you for the review. We understand your frustration with not being able to purchase a laptop. Sometimes these sales are online and not carried in stores.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 129416
horrible experience with management
Response from Best Buy
March 12, 2026
Hello, Nonya,
Reaching out to get support with a negative experience in store can be difficult. We would be glad to hear more about your experience to help in any way we can. Please reach out to us on any of our social media profiles below with Review 128508.
Facebook (https://bby.me/fkli8e)
Twitter/X (https://bby.me/o5bqad)
Instagram (https://bby.me/98Hd2S)