Best Buy Riverdale

I will never do business with Best Buy again. I bought a $3400 TV, when I was checking out, the desk was covered with business cards. I took a business card with my salesman’s name on it, and it had the store number with an 801 area code. I decided to upgrade the TV, so I called the store in Riverdale, and it went to a call center. I called three times and every time it went to a call center. The third time I spoke with the representative and asked them to please transfer me to the store and they told me “the stores do not accept phone calls anymore” I explain to him that I was looking at a business card with the store number and the TV department manager’s name. And he said they cannot transfer phone calls to the store. He said the only way you can communicate or do business is to physically going into the store. I told him that was the stupidest thing I ever heard. I got transferred two more times and finally I said, “forget about it, cancel my order.” This policy whereby Best Buy refuses to accept phone calls from the public, especially when they provide the store phone number and business cards is one of the stupidest policies I’ve ever heard of in my entire life. Best buy has lost my business FOREVER!!

Was disappointed with Customer Support was given the run around for finding a pervious purchase. Luckily someone who was better trained helped me and finally given good information. Even best buy customer service phone lines couldn't help name. We've always been getting our TV there and never have had this issue. Even got scammed by a third party and geek squad didn't ever try and contact me.

Great carry out service. I only had to wait maybe 3 min and they loaded it into my car.

Not too happy TBH. Bought a $3k computer. Spent the weekend setting it up only to find the keyboard is bad. They wouldn't replace it with one from another box, they wanted the whole computer back. Geek squad tried to fix it, manager offered me a $50 credit on a new keyboard and they don't even have one similar to what I got. Won't be going back there for a while.