Frequently Asked Questions About Best Buy Riverdale
How do I check product availability at the Riverdale Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Riverdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Riverdale stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Riverdale Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4021 reviews)
Beto A
December 27, 2025
3 out of 5
Good employees But crazy traffic I'm to old for that.Bumper to Bumper
Response from Best Buy
December 27, 2025
Hi, Beto,
Thank you for leaving a review. I can understand not wanting to come in during the holiday rush.
If you are looking for a specific product, we would be happy to assist you with other options, such as shipping, on any of the following platforms: Facebook (https://bby.me/agcuw3), Twitter/X (https://bby.me/xplua1), or Instagram (https://bby.me/7fjcae).
Simply mention the phrase “Google review #96013” when reaching out.
Amber B
December 22, 2025
5 out of 5
Customer service was friendly and knowledgeable.
Claire
December 20, 2025
5 out of 5
Ethan and Aaliyah at customer service were knowledgeable and SO helpful! It was super busy due to the Christmas season but they were awesome and didn’t let the long line stress them out!
T B
December 18, 2025
1 out of 5
Asked 5 different employees about an apple watch purchase. I now feel like this place is ran by a bunch of junior high school kids. I get one story from the lady who can't leave her post by the front door(although there were 3 blue shirts right there with her) and she would call someone to help. 10 minutes later and no help we went to the customer service window and chatted with 2 more students who then informed us if we picked the wrong color that there would be a $45 re-stocking fee to exchange the watch. Then we got told by 2 other people who supposedly work there that that didnt apply if the item wasn't opened.
For the love can someone do some training at this store??? I can see why online shopping is the way to go. Asking a Best Buy associate is not a good experience. At least for me and the 10 employees I talked to it wasn't.
Never again. Just stay home and shop online.