Best Buy Riverdale

I'll set the scene: it's Wednesday night and I'm off a couple of hours earlier than usual and there's still about an hours worth of light left for the day. I want to watch a movie I haven't seen before with my new 4k tv, so I head to Best Buy because you know they should have a pretty good selection... so long as they aren't closed yet. I walk to the door to see the hours and phew, there is still a full hour before they close. But wait, someone is locking the doors... They see me and it leads to this exchange: "What are you here for?" 'To get a 4k dvd.' "4k? No we don't have that." 'Yall dont have 4k bluray dvds? It's the top dvd choice for the past decade.' "4k? Well are you looking for a player?" 'No, just a 4k dvd, I'm pretty sure yall have that, but if you are closing early Ill just go elsewhere.' Target is in the same parking area, and while not having the exact 4k dvd I wanted, they had many choices and I settled for 3 other titles I did want. I dont know if their selection is more or less than what BB has, as I wasn't allowed in to see their selection, but they were open and willing to take my money for products. It'll be a minute before I give BB another shot; plenty of retailers online and in person are willing to accommodate me.

Carson helped me out in choosing a TV today. His knowledge and input were excellent and helped me pick the perfect TV for our living room. After talking with him I’m realizing I would have picked the wrong TV if I walked out with the TV I originally thought I needed. Excellent and helpful staff, he was attentive while I did all sorts of googling etc in addition to what he was telling. Couldn’t have had a better experience today. Great work Carson!

The door greater was very nice and helpful

Their phone robot sucks. I have been trying to reach the store department, and after several calls, where it just kept transferring me to overseas people who said they were going to transfer me to the store upon explaining that I needed to reach customer service at my local store for an in-person purchase, they kept accidentally sending me to the wrong department with overseas people. It does not appear that there's any way to reach the store outside of physically going in person. This makes it very hard for me to trust that I can work with this store, or any location going forward.