Best Buy Riverdale

**IN NO WAY DOES THIS REFLECT THIS SPECIFIC STOE OR EMPLOYEES** I've been working in retail for 10 years, and what they are doing with this phone system is absolutely CRAZY! It is the most backwards customer service model ever. I'm never going back. Just bought a phone there and have 2 VERY simple questions about adding protection plan after the fact, and why it doesn't show on my account. All you get is an A.I. assistant then a call center in India. Hard to understand them, and they didn't fully understand my question. They didn't have an answer to any of my questions, rudely corrected me on what day I bought the phone, (which was irrelevant) and tried to push me to sales. Absolutely garbage I can't talk to someone in store that can help me and knows what the heck they are talking about. I even tried calling back using an extension phone number and no one will answer. Obviously they don't care about customers if they are just pushing off phone calls to the lowest bidder and A.I. CEOs hate using up their bonus checks

We purchased new I Phones with AT&T service and home internet through Best Buy in Riverdale UT. The sales person was a MarketStar employee working at Best Buy. We made the purchase because we were told that are monthly bill would decrease significantly. What actually happened: *AT&T could not provide internet service for our home in North Ogden. Service Canceled, AT&T billed us anyway. *Wireless Bill actually increased by $40 per month. *Promised an envelope to send in old phones for a credit, they still have not arrived. *Promised a AT&T visa card to be used to pay off old service provider, this still has not arrived. Card is only good to pay off old provider. In order to keep our credit good we had to pay the old provider because the bill was due. BESTBUYER BEWARE! NOTHING WAS AS ADVERTISED!!!

My husband and I had such an amazing, quick and stress free experience! Daniel and Jony were both incredible and such a great help with helping us buy a new washer and dryer. Definitely our fav best buy in all of utah :)

Spend over 3 hours trying to have Riverdale Utah Geek Squad setup iPhone 17 Pro. They only had one Geek Squad member working and while he did his best couldn’t begin to handle the situation by himself.