Had a problem with my Galaxy S25 ultra. One employee took my hand pushed a few buttons and it worked out great.
I usually have a good experience with Best Buy and would typically give a higher rating. However, this time my first interaction with management was disappointing. The manager came across as condescending and unhelpful, and I didn’t feel heard at all. That experience is the reason for this lower rating. Otherwise, I would have given 5 stars.
Customer service is peak here