Normally, I can’t stand Best Buy. They are the reason we lost so many cool car audio, and home theater shops over the years. I even worked for Best Buy years ago, which made me dislike them even more. But today I had a good experience in the Orem store. I had a TV return that was purchased through Samsung, but fulfilled through Best Buy. When I attempted to make the return I didn’t get my refund the way you typically would, but instead I got a small slip of paper that said $0 refund and the words “partner return” with no real explanation or details. The young man helping me at the customer service return area was named Lochlan. He reassured me that it would be taken care of and if there were any problems to come and find him and he will make sure that they know that I returned it and that I will get my refund. 5 hours later I finally got an email confirming the return. I want to give him a 5 star review for great customer service and for letting me know that I wouldn’t be left hanging without a refund. Good job Lochlan! I will be sure to purchase from your store again.
Everything in electronics I find it in Best Buy
Impossible to simply contact the store for something their phone robot is worthless
Response from Best Buy
January 11, 2025
Hi there, Scott,
Thanks for taking the time to leave a review here on Google. I can understand wanting to get in touch with your local Best Buy.
At this time, Best Buy does not offer in-store phone operators. If you require additional support, we are always happy to assist here on social media. Our team would be happy to help you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64668187” when reaching out on social media.
Regards,
^Ravi