Best Buy Orem

Bought a new TV, unfortunately had return it do to Crack in screen. Was told delivery ppl would put it up for me, tgey did not

Unbelievable, this store and the manager named Cody. I walked in the store three minutes before opening and he kicked me out so that I couldn’t come in because they weren’t open . We buy a lot of products from the store TVs Xbox PlayStation’s iPads earbuds cords, all kinds of things for electronics. He wouldn’t allow me to go get the item By the time I would’ve got the item, the store would’ve been open. He’s lost my business forever and he should be fired for such ridiculous control freak stupidity. We’re done with this store. And Best Buy you can thank your store manager Cody for that.

I’m honestly still upset about the experience I had at this Best Buy. I went in expecting normal customer service, but instead I was met with rudeness from an employee named Sam from the Geek Squad that completely caught me off guard. The way he spoke to me his tone, his attitude, and the dismissiveness made me feel small and unwelcome. What hurt the most is that it didn’t feel like simple bad customer service. It felt personal. I can’t say for sure what his intentions were, but the way he treated me made me question whether there was some kind of bias behind it. No one should walk into a store and leave feeling judged or disrespected like that. I expected basic professionalism and courtesy, and instead left feeling upset and unwelcome. Management should be aware of how some staff speak to customers, because experiences like this drive people away. And for sure will not be coming back.

Great service