Best Buy Orem

Everyone that I interacted with was awesome..

They don't always have what I'm looking for. For some reason, I typically end up at American Fork for my needs, but this one is the closest to Spanish Fork so I stop here every time... it's a 50/50 chance they'll have what I need. When they have it in stock, their service and people are awesome.

The employees were friendly, but they wouldn’t let me exchange my item even though I was only one day past their policy. I was trying to spend more money on a better product, but I guess they’d rather stick to the rules than make the sale.

A relative went in to Best Buy to purchase a Chromebook I recommended for them. A salesperson convinced them they needed Office Home 2024 (which doesn't even work on chromebooks), as well as a My Best Buy Total subscription. I went with them to return Office 2024, and was told "we can't do this, contact Microsoft". I chatted with Microsoft Support for an hour, who confirmed they can't process refunds for purchases from third party sellers like Best Buy. I called Best Buy, who said they can't process returns for in store purchases but that the product was indeed returnable where it was purchased. I went back to the store, relayed the above information, and showed the manager the Best Buy return policy stating Office is returnable for 30 days, and was still told "we can't return this." I suggested we call Best Buy together, or I'd be opening a credit card dispute. Suddenly, the manager was able to return Office Home 2024 and said something like "I had to put in my codes and might get in trouble for this, but oh well." Best Buy, your manager at your Orem store has lost several customers for good. Do not sell my family things they can't use, lie to my face about not being able to return it, and waste hours of our time.