We went to Best Buy today and shopped a lot and spend a lot of money and Jessica really helped us out at the front. What a great place
I went in tonight with my roommate planning to exchange my JBL Charge 6 speaker. We were helped by a friendly male staff member with a warm, sunny smile. He asked if I liked my product, and I told him I loved it and thought it was adorable. He then helped me resolve an issue with the USB-C cable, so I was able to keep my newly purchased JBL speaker. He truly has a kind heart. Thank you for making my night! 😇 5 stars from 🇹🇼 💛
I wouldn’t be taking the time to leave this review if I didn’t think that it was terrible. I purchased an Apple Watch from Best Buy a month and a half ago and the screen would not turn on, it’s currently under the 90 day geek squad warranty so I brought it in and they wouldn’t help me. They told me to call geek squad customer service directly so I did and then I was sent to AppleCare customer support and they told me I needed to go back to geek squad. When I called to talk to a manager, they wouldn’t connect me. They said my only option is to go back into the store, basically been given the runaround all day to try to use a warranty that came with the product I bought from Best Buy.
Alexis D
November 21, 2025
Horrible customer service when dealing with geeks quad for apple care customers.
Drove hours from rural central Utah to the closest store that works with apple care, with an appointment through apple care who said that they would fix my phone to be told that it is Apple policy that they can’t fix the front of my phone without fixing the crack on the back of my phone. Oh and they can’t fix the back of my phone because iPhone 14 Pro backs can’t be fixed????? What a joke! If you are trying to use apple care and the Best Buy in Orem you are better off going to the Apple Store in sandy utah. Skip the hassle!