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Services Offered
Geek Squad Services
Apple Shop
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Frequently Asked Questions About Best Buy Orem
How do I check product availability at the Orem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Orem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Orem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Orem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(3707 reviews)
Ralph R
November 11, 2025
5 out of 5
Really hhelpful
Chantel J
November 10, 2025
1 out of 5
The general manager is awful.
We were put on the run around for the 'new system' for geek squad. After hours of conversations with the managers, the online chats and phone chats, we were left still with no answers. There were a couple supervisors and managers that truly tried to help but couldn't, so they recommended i come back when Lance, the general manager would be there. So my husband and I show up and Lance doesn't come talk to us but tells his workers he'll be right back. He then proceeds to either text or say something over their ear piece that he in fact is not going to come back and talk to us... he wouldn't even talk to us! That to me is cowardly and very gross behavior for someone with that title, and pay grade. He literally left it up to the people that had already tried to help us. We live 30 min away so it's not an easy/ quick drive there, and he didn't even have the decency to speak to us. I will be continuing to get this info to higher ups because that is completely unacceptable. My husband and I have been very calm, considering the complete disaster this all has been, and we have spent good money there, so it would be a great loss for them if we didn't return. I do want to say that the manager Joseph was great help and Steve also really seemed to try to help us. We got some sort of success with Joseph tonight, but I'm still very shocked of how the general manager handled this situation, by hiding in the back.
Anabel B
November 05, 2025
5 out of 5
They always kind and willing to help
Scott B
October 30, 2025
1 out of 5
It used to be that the Geek Squad gave good service. Now, not so much. This is the second time I’ve made an appointment to get a device serviced, only to be told when I show up that they don’t have time to do the repair, and I need to comeback in a few days. When I asked why they let me make the appointment if they couldn’t honor it, the girl at the counter gave one answer, but then changed the story to another, blaming a third party. It feels like lies and deceit abound here.