All the the employees were super nice, Except a dude named Lance who helped me with a return, he was super rude, When I gave him the receipt he just let out a huge sigh and any questions I asked about the return he was just extremely short and seemed almost pissed off I was even there, his badge said he was there since 2018 so I feel bad for anyone who has had to cross paths with him in the past 8 years, which I get working at Best buy isn't someone dream job, but at least pretend to be nice to customers.
I went in yesterday to buy a new charger for my laptop (we weren’t sure why it wasn’t charging, so we tried a new charger first) and all of the associates were so kind and helpful, asking us if we needed help finding anything and guiding us where to go. We were hoping to test the charger before buying it to be sure that was the cause, and the man in customer service was so friendly and willing to help us out. He plugged in the laptop and we walked around the store for a couple minutes before returning to see if my laptop had gained any battery. It had, and the man in customer service also had their tech guy look at it for free. Overall, the best experience I have ever had at a Best Buy, or really any store honestly. Great customer service and employees!
People there were very nice and helpful
I purchased a very expensive professional camera lens from Best Buy and also pay for the Best Buy Total membership, which is supposed to include protection on purchases. When my lens started developing focusing problems and severe softness at longer focal lengths, I brought it in expecting the protection plan to actually help.
Instead, I was told I had to pay a $99 service fee just to have the lens sent out for inspection. That’s on top of paying for the membership itself. At that point it feels less like “protection” and more like paying a deductible for something that was marketed as a benefit of the membership.
The staff were polite, but the value of the membership becomes questionable when you still have to pay extra just to start a repair claim. For customers buying high-end camera gear, the expectations for support are higher than this.