Best Buy Orem

I just want to warn everyone to be careful when they try to peddle that lease. The employees there talked me into it, then proceeded to sell me a computer that had a corrupted hard drive. I came back the same day to return it and came to find out that I cannot replace anything unless I completely start a new lease, which completely screwed me over. On top of that, they had also talked me into a membership — which is entirely separate from the lease — and when I tried to cancel it, the employees told me they couldn't do it in store and that I had to call some number they handed me. Basically their answer was "figure it out yourself." They barely knew anything beyond that and were no help whatsoever. I also want to note that scrolling through the reviews, I am blown away by how many negative experiences others have had. It really speaks to the state of this Best Buy. To the employees: please step up your game. People come in here simply wanting to enjoy your products, and experiences like this ruin it for everyone. I came in with a good, trusting attitude — all I wanted was to enjoy a gaming setup for my family. This is not something I take lightly. I will be calling the manager in the morning, and I am not letting this go until something is done.

Supposedly got $1300 towards a new Samsung phone, but when I took the old phone in to Verizon, they only gave us $1100. Best Buy won't do anything even though the paperwork states we were getting $1300. It's just finger pointing between Verizon and Best Buy at this point, with me SOL.

We were greeted by Troy as soon as we stepped into the store.He directed us to the department we needed. Ben helped us from there and we were finally able to get the correct item. The store was staffed by helpful friendly people. Thanks again.

All the the employees were super nice, Except a dude named Lance who helped me with a return, he was super rude, When I gave him the receipt he just let out a huge sigh and rolled his eyes when I said I didn't have the original gift card and any questions I asked about the return he was just extremely short and seemed almost pissed off I was even there, his badge said he was there since 2018 so I feel bad for anyone who has had to cross paths with him in the past 8 years, which I get working at Best buy isn't someones dream job, but at least pretend to be nice to customers.