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Frequently Asked Questions About Best Buy Orem
How do I check product availability at the Orem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Orem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Orem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Orem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(3724 reviews)
Sarah L
November 29, 2025
1 out of 5
I’m extremely disappointed with my recent experience. During checkout, the employee scanned my Super Mario Party Jamboree + Jamboree TV game card twice, which resulted in me being charged twice. This wasn’t a misunderstanding—and the receipt clearly shows the duplicate item.
When I brought it to their attention, instead of taking responsibility for the mistake, they refused to fix it or offer any reasonable solution. It’s frustrating to pay for an employee’s error and then be treated like it’s my problem to solve. Basic competence at the register and simple customer service should not be too much to ask.
I left feeling unheard, overcharged, and disappointed that something so straightforward was handled so poorly. I hope management takes this seriously, because customers shouldn’t be penalized for mistakes made by staff.
Dylan G
November 29, 2025
4 out of 5
The line was too long on Black Friday so I just ordered off of Amazon prime
Stuart R
November 26, 2025
4 out of 5
Pretty average best buy, no complaints
M J
November 25, 2025
3 out of 5
I bought an LG french door refrigerator from Best Buy 3 years ago. This past weekend we discovered the refrigerator compartment was not cooling despite the freezer compartment working fine. A certified LG repairman proved that the cooling fan was not working (no airflow means no cooling). When we removed the panel to access the fan, we noticed a couple of other disconcerting issues that so far have apparently not affected the operation. I'm attaching pics that show major cracks in the panel, burn marks near the worst cracks, and melted plastic insulation foam. This unit does not generate heat in that area, so this damage was done during assembly of the unit in South Korea, Mexico, China or India. When a company uses cheap labor, it appears the products may turn out cheaply made. The manufacturer warranties 95% of the parts on this unit only for 1 year. Yes, all the poorly made or damaged parts that are not visible--until a working part fails and you take a look inside. I'm not happy with what I'm seeing, and that this obvious assembly damage is not covered by warranty.