Anabel B
November 05, 2025
They always kind and willing to help
It used to be that the Geek Squad gave good service. Now, not so much. This is the second time I’ve made an appointment to get a device serviced, only to be told when I show up that they don’t have time to do the repair, and I need to comeback in a few days. When I asked why they let me make the appointment if they couldn’t honor it, the girl at the counter gave one answer, but then changed the story to another, blaming a third party. It feels like lies and deceit abound here.
I came to Best Buy in Orem to exchange a couple things and Lindsay M. in the geek squad area was so friendly and knowledgeable. I appreciate her help and willingness to answer any questions. Always grateful for an employee that goes above and beyond to help. Thank you.