Every time I go to the Orem location in person, they are so friendly, professional, and knowledgeable!! However, trying to call and speak to any real person is impossible. The AI bot is horrible. I tried calling three times today and the AI bot hung up on me every time. So disappointing and frustrating.
Its impossible to get anyone from the Orem store on the phone. Instead, you get someone with broken English that can't answer a question without putting you on hold for 15 minutes. They apparently can't find the answer, so when they get back on the phone they lie to you, just to get you off the phone. It took me 18 months to get a refund on my TV. World's Worst Customer Support.
The employees here were very kind, knowledgeable, and professional. Wonderful experience.