We had a problems trying to return our laptop and Kent the manager was super helpful and the guy at the front fretting was great too would recommend all their employees are super nice
I received a “Rewards” email with a $10 voucher to use. I went to the store to purchase something, tried to use the voucher, and Best Buy said their system didn’t recognize the voucher. Waited at customer service for 10 minutes as a team member tried to help, but ultimately said “we can’t help you”. The store itself and its employees are fine, but it doesn’t seem like the Left Hand and Right Hand talk to each other. Not impressed by Best Buy corporate.
Response from Best Buy
March 15, 2025
Hello, Michael,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64928679 as reference. We look forward to hearing from you.
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Best,
^Kadian
Always solid stuff from Best Buy