I usually have a good experience with Best Buy and would typically give a higher rating. However, this time my first interaction with management was disappointing. The manager came across as condescending and unhelpful, and I didn’t feel heard at all. That experience is the reason for this lower rating. Otherwise, I would have given 5 stars.
Customer service is peak here
Every time I go to the Orem location in person, they are so friendly, professional, and knowledgeable!! However, trying to call and speak to any real person is impossible. The AI bot is horrible. I tried calling three times today and the AI bot hung up on me every time. So disappointing and frustrating.