Best Buy Orem

Worst customer service experience.

I called Best Buy to see if I could order a new T.V. over the phone. I knew the make and model of the T.V. I wanted after seeing it at another store (a store I didn't like working with). When I called Best Buy, I was connected to a salesman named Ernest. He was very nice and helpful, and after discussing several issues, including the T.V.'s price and delivery charges, he steered me toward a different T.V. That T.V. was the same make (Samsung) but cheaper, so I bought it. After receiving the T.V. here at my home, it turned out to be a great T.V. Thank you Ernest for helping me save a little money, and thank you Best Buy!

I tried to call the store multiple times to see if they had an item in stock at the store and all I could talk to was an AI representative who needed way more information about the product than what I had and could not transfer me directly to a store representative. Super frustrating.

Went in for two tvs and needed help. Lance F helped us and took time and listened to what we needed and we came for what we needed. Wasted time at Walmart and Costco Thnak you!