Horrible Customer Service. They made me come in for the battery replacement appointment to pay first before they are able to order, then have to come in AGAIN for the installation. And this is the latest iPhone model. I am not surprised if this company will go bankrupt soon. I can go to Apple Genius bar and take care in an hour at the appointment, but Apple certified retailer like Best Buy cannot offer the same service and cause such hassle to the customer. Will never change battery at the Best Buy ever. Horrible experience.
Response from Best Buy
June 20, 2026
Hi, Julia,
Thank you for taking the time to leave feedback for us regarding your recent Apple repair interaction. I can understand expecting your repair to be completed in a timely manner.
So that we can look into this closer, please feel welcome to us a private message on any of the following social media platforms: Facebook (https://bby.me/RHrguU), X (https://bby.me/uwjJUI), or Instagram (https://bby.me/h7WEWu).
Please be sure to reference the phrase “Google review #174967” in your social media message.
best buy had massive selecrion but it was hust a nornal bets buy though a little bigger than jordan landing or sandy but ye
This store is a total joke. This place is jam packed full of useless, uninformed employees, unhelpful managers and a plethora of overpriced gadgets you could get elsewhere. And if you love lousy customer service, this store is for you.
Good products, good customer service. They even have wheelchairs to help you get around. I love coming here.