Best Buy South Salt Lake City

Worker checking us out was rude and uninterested

Bought an open-box computer in "excellent condition", took it home to find the track pad didn't work (USB mouse did) and there were no drivers installed on the device. When I went to return it, the employee had no idea what a track pad was. I went back to the computers section to find a different one and no less than four employees walked past me multiple times without asking if I wanted help. Tldr the customer service was lousy and their open box items are not inspected beyond a visual look-over

I am extremely disappointed with our experience at this Best Buy. Several weeks ago, we purchased a very nice TV and soundbar and paid a substantial additional fee for installation. Before making the purchase, we specifically explained that we needed everything installed by August 21 because we were having company. We were assured that would not be a problem and were scheduled for installation on August 18. My husband stayed home that day waiting for the installers. When no one had arrived by the end of the day, he called and was told, “Oh… we didn’t have you on our schedule.” We were then told the next available appointment would be the following week. After my husband politely explained that we had specifically purchased the TV with the understanding that it would be installed before the 21st, they agreed to come on August 21. We received a confirmation telling us to expect them sometime between 7:00 AM and 7:00 PM—requiring another entire day at home. Later, the window was narrowed to 12:30–4:30 PM. Then, at exactly 4:30, we received a notification saying they had run out of time and we would need to reschedule. So after TWO separate days of my husband arranging his schedule and staying home waiting, we still have no installation and Best Buy has failed twice to provide the service we paid for and were promised. We also called corporate. The representative was kind and sympathetic, but ultimately the response amounted to “we’re sorry, but there’s nothing we can do.” We could have purchased this TV and soundbar elsewhere and had them installed in time. Saving a little money or selling a good product means very little when the customer service and follow-through are this poor. We relied on Best Buy’s commitment when making this purchase. They did not honor it. This has been an incredibly frustrating and disappointing experience, and based on the service we received, I would not recommend purchasing from this location if you are depending on their installation services.

Awful service. Dude at the geek bar erased my iPhone after telling me me he would back it up. I lost everything