Fernanda R
December 10, 2025
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What a huge disappointment, me and my wife went in and wanted to put a stereo in my truck, for belated birthday present. As we sat there with the sales rep she looked up my truck model, found the stero radio i wanted and all was good until it got to a part that was 200 dollars, I asked what it was and they said it was so you could control the radio with the steering wheel columns. She asked if I had phone buttons on my steering wheel I said I didn't... the best buy sales rep said "oh then you don't need it" with austerity. I asked 3 times are you sure? Maybe we need to talk to the installer just to make sure... she then said well he's not here, we asked if we could do a consult and she then said "oh one of our geek squad guys can do that" so she went and got a geek squad member who then tells us he wasn't sure. I wanted to do a free consultation with the installer just to make sure, but the sales rep assured us we didn't need that part.
Well day in installation we I get out there to only be told that I need that 200 part that I can't throw on the lease. The installer guy was great, but the store manager just didn't care to where it pretty much was "oh well'... so yeah that's my last ever experience with best buy I'll never use them again. So be aware. Which sucks because the installer was a great guy very sympathetic but his hands were tied.
Response from Best Buy
December 06, 2025
Hello,
Thanks for reaching out to us with your feedback. Receiving accurate information about your stereo installation should be easy at a Best Buy, so we can understand your concern. We would be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/gdkuk5), Twitter/X (https://bby.me/y9ccg2), or Instagram (https://bby.me/0nwq7q). Please reference Google Review #82740.
This store absolutely sucks and it is unfortunate it is one of the few in Utah with good selection. On Thursday Dec 4 at 6:30 pm I stood around for 30 minutes hoping for help from an associate in locating an item that showed in stock online but wasn’t on display. Not one person bothered to ask if they could help, but five or six employees were huddled in the back corner of the store having a good old time.
Usually when shopping in Logan I am overwhelmed with blue shirts asking if they can help. I won’t take them for granted again.