Best Buy South Salt Lake City

My boyfriend and I went here this morning with our friend in hopes we could all get a Destined Rivals ETBs so we showed up early and waited outside before open. We were first second and third in line. Then just before open an employee named Jasper with red hair came out and lied to all of us so we left. Then just after we find out he lied and that they're sold out now. This is absolutely ridiculous. These cards are hard enough and frustrating enough to find and we waited outside before open longer than anyone else, and for what? To be fed misinformation because one of your supervisors wants to steal product from those of us who were there first in order to give it to their friends or family who arrived late? Absolutely disgusted with best buy and how they handled this situation. Went back in to speak to a manager about it and could tell the other supervisor Astrid was lying to cover for Jasper. I know this because two other just regular employees somehow had more info about everything going on than they did.

Extremely disappointing experience with this store. Jasper straight-up lied to us about product availability. We woke up early and got in line an hour before opening, only for Jasper to come out of the store about 10 minutes before opening and tell everyone that they didn’t have the product. Later that same day, we found out that the store did in fact have the product. Had we simply waited another 10 minutes until opening, we could have purchased it. Instead, we were given false information and sent away. I went back to the store to file a complaint, and rather than addressing the situation professionally, another manager was rude and gave us a story about the product supposedly not being meant to be put out yet. That explanation was completely different from what we were originally told. What made the situation even worse was that they did absolutely nothing to resolve the issue. No apology, no attempt to make things right, and no meaningful solution was offered. Mistakes happen, but misleading customers, giving conflicting explanations, and then refusing to do anything to resolve the situation is unacceptable. Very disappointing customer service and management.

Very nice store..... The crew that did the recent update on new fixtures to display new products did an amazing job... Thank you for all your hard work. The store looks GREAT!! Also all the employees are very kind and friendly.

Ordered an open box item in "excellent" condition , when I tested it it was broken. I asked if they had another open box and they brought out some"good" ones but for 70$ more and refused to price match the others. I asked to speak to a manager that then never came to talk with me. Poor customer service , poor product testing , really going to shop online only now.