Best Buy South Salt Lake City

I had an extremely disappointing experience with Best Buy. I came to the store to purchase AirTags. I asked an employee for assistance, and she showed me a package and told me that buying a 4-pack for $59 was the best value. Based on that information, I agreed to buy the 4-pack. When I got to the register, the price came up as $99. I questioned the price, and I was told that the $59 price was for a different generation, while the package I was given was more expensive. At that point I was confused because I had relied on the information provided by the employee. Instead of resolving the issue, a manager suggested that I drive to another Best Buy location about 40 minutes away during rush hour. I was told that I could get what I wanted there. I specifically asked why the price was so much lower, and I was told it was because it was an open-box/returned item with a significant discount. After spending about an hour and a half driving there and back, plus fuel costs, I arrived at the second store only to discover that the order was for a single AirTag, not a 4-pack. I had made it clear from the beginning that I wanted four AirTags. The only compensation offered was a $10 discount, which did not come close to covering the time, inconvenience, and fuel costs caused by the mistakes. What frustrated me most was that multiple employees and managers were involved throughout the process, yet no one seemed able or willing to properly resolve the situation. The experience involved incorrect information, wasted time, unnecessary travel, and poor customer service from start to finish. This was one of the most frustrating retail experiences I have had, and unfortunately it left me with a very negative impression of Best Buy.

Best Service going & the Geek Squad can't be beaten for computer service

Terrible customer service from Geek Squad, what a shocker eh?

Terrible, manager is extremely rude, was told item was refundable after I came to return it 3 days after I bought it because it wasn't actually what I was looking for they didn't want to return the item and told me I was lying and nobody told me that I could return the item. After getting on the phone with a corporate office of Best Buy they confirmed that it was refundable but manager refused to speak with them. I wish I can put 0 starts.