I brought a monitor that I bought off of Amazon, the monitor did not have a power port, I had help from a very thoughtful gentleman, even though the gentleman that helped me had a t-shirt that said Samsung in the phone department. 10 out of 10! Very good customer service! They even let me unbox and try out the power unit before I bought it!
I’m giving 4 stars, only because I’ve had a few scary moments in the parking lot of this location. Inventory and staff are great. If you’re uncomfortable walking back to your car after making a large purchase, ask to have someone walk out with you.
A very nice store with very helpful staff
Bought an item online for $74.25. Contacted quickly after realizing it was the incorrect item that I needed. Told me it was too late to cancel the order but I could return it in-store. Store associate said I was unable to return it. Waited for about an hour with zero resolution. Five stars to the employees (astrid and sam, thanks yall) who were problem solving like crazy, zero stars to any company with a system that makes it this hard to commerce online or brick and mortar. Insane that online and in person orders through bestbuy wont communicate.
Response from Best Buy
July 06, 2026
Hello and thank you for reaching out. Having difficulties with a return is far from ideal, and we would be glad to address your concerns and assist in any way. To get started, please reach out to us on Facebook (https://bby.me/qGYG6P), Twitter/X (https://bby.me/rseqcj), or Instagram (https://bby.me/95C1gP). When you reach out, please be sure to include Google Review number 183889.
Thanks.