This place take advantage of elderly people, Verizon, employees look you confused and sell you new phone even if you don't need it hey don't deserve on star they are awful, they only care about the commission
Response from Best Buy
January 20, 2026
Hi,
Feeling like you have been taken advantage of in a Best Buy store is concerning. Let's discuss your recent experience. Mention reviews # 107100 when you connect with us on social media links.
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Bradley W
January 16, 2026
Got permission from the manager in the store to borrow a grocery cart and then they sent the police after me and accuse me of stealing it! needless to say, I also got trespassed from the store so I can never go in the store again! however I would not go back in this store again if they paid me to! Crappy people crappy store crappy town!
Response from Best Buy
January 16, 2026
Hello, Bradley,
Thank you for reaching out to us here to share your experience. We would like to take a closer look into this concern to document any feedback you may. Please send us a private message or DM at the following Social Platforms with Google Review# 105445.
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We look forward to assisting you there.
Initially I had a good experience here after making an appointment using AppleCare/Apple Support for a damaged iPhone. However, when I went back to pick up the replacement phone I was greeted by Bryan who was unfriendly and rude. He told me completely different (unhelpful) things that the previous guy (Hunter) had told me when I initially took the damaged iPhone in. I give an extra star for the way Conner stepped in, apologized for Bryan, and gave me good advice and help. I’m not sure if Bryan didn’t like me or what, but he initially told me he didn’t know how to tell who helped me the day I brought my damaged iPhone in, and he coldly said it would be $30 to transfer to my replacement iPhone. He also said I have to stay at the store and use their WiFi. Conner had told me to use my WiFi at home since their WiFi was super slow and would take hours to transfer to my replacement iPhone. I had already paid $100 even though I had AppleCare +. Just an overall bad experience at Best Buy due to Bryan and his attitude. I should add that while I was encountering the issues with Bryan my friend went to ask for the manager. He was told that the manager would go over to the Geek Squad area soon, but he never came over. I was there transferring my iPhone to the new iPhone for about 50 minutes.