Best Buy South Salt Lake City

Staff was very knowledgeable and helpful.

This is to the manager of the store. I went to your store yesterday morning about 11:15 fully intending to purchase a kitchen aide slide in range. Went right to the range that I was interested in. Was there about ten minutes no one approached me at all. Ten minutes not a problem. However ten minutes later, still standing in front of the range on display that I wanted to purchase, one of your associates with an ear plug and a clipboard/paper work in his hands, excused himself to get by me. Other than “excuse me” never even acknowledged me as a customer in need. Three minutes later another associate walked by like I was invisible. Ten minutes later the same associate that had the ear plug in his ear walked by, I was the invisible man. I was in your store for about 35 minutes total. Not one associate acknowledged I was there. I walked out. Later than same evening I went to a Home Depot store and spent just under $2,000 for the gas range that I had done a bunch of research on. I know your associates are busy but one of them could have even said something like “excuse me sir, have you been helped” I probably would have spent my purchase dollars at your store. You get an “F” on even the most rudimentary level of customer service.

I went to the store and signed up for a Best Buy credit card, which entitled me to 10% off my purchase. However, when I went back to the store to make that purchase, no one was able to apply the discount. I am very disappointed with the customer service; I am currently trying to email Best Buy to see if anyone can help me complete this transaction online. I am truly very disappointed.

Bought a headset from this store less then 30 days ago, it stopped working, found out online this is a common issue, Best Buy would not return or even let exchange and pay the difference for a better one. 15 day return policy even if they knowingly sell you faulty equipment, of course I could have paid extra for warranty for them then to replace faulty equipment they knowingly sold me. The manager was a complete jerk to me and the elderly lady in front of me, not caring art that our money has been wasted at his store. Also with bloodshot eyes and dealing of alcohol at 11 in the morning, I will never buy from this store again, and no one I know will either. I highly suggest everyone stay clear of this store and do not buy from them