Caden was a great help! We loved our experience with Best Buy!
Everyone is helpful and friendly
Rajkumar M
October 25, 2025
Not many options and promos.
I like this Best Buy but I’m leaving a bad review because yesterday when I went in to take my Alienware to be serviced, after maybe 2 seconds the guy defaulted and said “oh first of all we only service Best Buy products and second you need to just buy a new one” ughhh okay? I’ve paid to have my Alienware serviced at Best Buy before and also I don’t think I need to buy a whole new laptop that can basically be rebuilt from the inside out. I wonder if the guy even knew what he was talking about. Either way, you should work on communication styles and perhaps not default out of laziness. I think you need someone who actually knows Alienware laptops to work at the electronic servicing station since you sell them lol- OR not make it someone’s doom day and use better verbiage.
Response from Best Buy
October 24, 2025
Hello.
Thank you for sharing your personal review on a laptop repair that isn't covered by a protection plan. Many products may be able to be sent out for repair and diagnostic. In some cases laptops may be to old or not have parts available for repairs. We would be glad to look into this concern if you would like to reach out to us on any of our social media profiles for support with Review 59872.
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