Best Buy South Salt Lake City

I’m giving 4 stars, only because I’ve had a few scary moments in the parking lot of this location. Inventory and staff are great. If you’re uncomfortable walking back to your car after making a large purchase, ask to have someone walk out with you.

A very nice store with very helpful staff

Bought an item online for $74.25. Contacted quickly after realizing it was the incorrect item that I needed. Told me it was too late to cancel the order but I could return it in-store. Store associate said I was unable to return it. Waited for about an hour with zero resolution. Five stars to the employees (astrid and sam, thanks yall) who were problem solving like crazy, zero stars to any company with a system that makes it this hard to commerce online or brick and mortar. Insane that online and in person orders through bestbuy wont communicate.

This review is mostly aimed at Best Buy and their horrible inventory system. I called first and spoke to someone named Julian. I give this person a minus 10 stars. He kept trying to tell me that for each additional hookup I had installed for a new audio system for my vehicle it was a $149 installation fee. It was not. Installation fees vary and it was $99 for the entire system hookup. With the most important "first contact" I didn't want to go, but my nephew convinced me to go anyway. We got there and were helped by a young man named Juan. I give him 5 stars. In the face of so much adversity, he maintained a helpful and professional manner. We went over several audio systems and finally decided on one. The inventory computer said it was available, so Juan then had to go to another computer system and enter it in (how stupid is that - don't most of us think of Best Buy as a technology store). When he would enter it in there it would say, NOT AVAILABLE. So, a second time we went thru the process and then the same exact thing. WHAT IS WRONG WITH BEST BUY. I finally had to SETTLE for another system. This purchase took 1.5 HOURS to complete. I would have left after the second time of the computers not agreeing, but my nephew convinced me to stay. I spent over $800 on this system and I have a screen that has major glare so it's difficult to see during the daytime. I also ended up without any Bluetooth, so I have to have it plugged into my phone for it to work. Best Buy NEVER sent me a survey for this purchase. They did however send me a survey on their installation. I will say that Brandon did a 5 star job. He is very knowledgeable and Best Buy is lucky to have him. Best Buy needs to bring their inventory/sales system into this century.