Best Buy South Salt Lake City

Got permission from the manager in the store to borrow a grocery cart and then they sent the police after me and accuse me of stealing it! needless to say, I also got trespassed from the store so I can never go in the store again! however I would not go back in this store again if they paid me to! Crappy people crappy store crappy town!

Initially I had a good experience here after making an appointment using AppleCare/Apple Support for a damaged iPhone. However, when I went back to pick up the replacement phone I was greeted by Bryan who was unfriendly and rude. He told me completely different (unhelpful) things that the previous guy (Hunter) had told me when I initially took the damaged iPhone in. I give an extra star for the way Conner stepped in, apologized for Bryan, and gave me good advice and help. I’m not sure if Bryan didn’t like me or what, but he initially told me he didn’t know how to tell who helped me the day I brought my damaged iPhone in, and he coldly said it would be $30 to transfer to my replacement iPhone. He also said I have to stay at the store and use their WiFi. Conner had told me to use my WiFi at home since their WiFi was super slow and would take hours to transfer to my replacement iPhone. I had already paid $100 even though I had AppleCare +. Just an overall bad experience at Best Buy due to Bryan and his attitude. I should add that while I was encountering the issues with Bryan my friend went to ask for the manager. He was told that the manager would go over to the Geek Squad area soon, but he never came over. I was there transferring my iPhone to the new iPhone for about 50 minutes.

Love it here!

Horrible management in the computer department, was talking to a nice helpful gentleman when some guy named Dave came up interrupted us had the gentleman leave and proceeded to try and upsell me and be rude overall, would avoid and go to a different bb where possible.