Walter M
November 16, 2025
I've had good experiences with Best Buy in the past but my most recent attempt to purchase some ear buds was frustrating. The display had a misleading price tag on the item. The tag directly under the fixed position store display referred to a less expensive model. I questioned it at the register and was sent back to the display (in the far corner of the store) and found the mistake. There did not seem to be any concern to correct the display. The cashier was not friendly or understanding.
I tried to buy local but, on the principle have decided to find the item online.
If I hadn't had good experiences in the past, this rating would only be one star.
Response from Best Buy
November 16, 2025
Hello,
Thank you for the review. We can understand your concern with the discrepancies on the price of the headphones.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 70077.
Dmitri C
November 15, 2025
well, you can't trust buying electronics from Amazon, so best buy is kind of your only option if not buying directly from the manufacturer.
I've had no use with purchases or returns.
Richard P
November 14, 2025
Low prices. Pretty cold customer service. All 4 cashiers(or were there just two?) were busy talking to their friends/fellow cashiers/sales associates. Not a word of help, not a word of thanks, although at least they didn't seem annoyed with me for wanting to make my two different purchases.
Response from Best Buy
November 14, 2025
Hello Richard,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/dk6g0s), Twitter/X (https://bby.me/gx0bq1), or Instagram (https://bby.me/kr5j5u). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, #68988.
Cristian J
November 13, 2025
Asked for assistance to get an item unlocked so I could buy it , waited over 15 minutes nobody showed up wasn’t even a busy day