Best Buy South Salt Lake City

My experience with Best Buy has been nothing short of exhausting. I tried to buy a Miele washing machine that was prominently advertised on their website, but when I called customer service, I was told the only way to order was to visit a store in person. I explained that I use a wheelchair and cannot easily travel, yet no one offered any accessible alternative. After arranging transportation and going to the store — a major challenge — I was told Miele appliances aren’t actually available in my region, even though the website never discloses that. That’s misleading advertising and a clear ADA accessibility failure. When I finally heard back from Best Buy Corporate, what they offered didn’t fix the issue. Then, about 30 minutes later, I suddenly received a message saying my order would be delivered in a few days — even though I had never placed an order. I had to scramble to ensure nothing was delivered and ended up repeating the same frustrating phone-call loop all over again. Best Buy needs to fix its misleading online listings, its accessibility failures, and its broken internal systems. I’ll be shopping elsewhere — and I strongly urge others to do the same.

It took 5 idiots over the course of 30 minutes to get me a set of open box Galaxy 2 pro earbuds. Only to get in my car and find out they're just the regular Galaxy 2 earbuds as an idiot labeled them wrong but I really wasn't expecting much by the time I got in my car to verify my purchase

Very organized

Enjoy trying to call the store while enduring the useless AI hellscape that we call customer service in 2025. Will avoid from now on.