Great store and BestBuy Total with AppleCare used to be worth it. However, they have recently raised their price without significant increase in benefits and during that process I have realized there is no way to stop the auto-renewal and cancelling it now voids the terms and conditions for the AppleCare. Crazy that an annual membership of hundreds of dollars voids the most valuable benefit if you try to cancel early (without any refund of the remaining time on the plan).
I'll also note that I took a Macbook here to get it repaired and was going to be charged $100. They weren't able to fix it (after weeks of having it) and refunded the cost. However, when I took it to the apple store they fixed it for free (in days) with AppleCare.
Edit (response): The issue regarding renewals needs to be resolved at a larger level. We should be able to choose to not renew without losing our existing benefits especially when the Terms and Conditions change. Social media DMs are not an appropriate way to resolve these issues. Email is much more professional method of communication.
Response from Best Buy
May 26, 2026
Good Afternoon, James,
We absolutely understand how you are feeling after issues occurred regarding the automatic renewal of your My Best Buy Total membership, and not getting the care you needed when reviewing repair options through it. We would be happy to look further into these concerns with you. Please feel free to send us a private message on social media that includes your Google review case ID: #157465.
- Facebook (https://bby.me/2hWKgN)
- Twitter/X (https://bby.me/makI2Q)
- Instagram (https://bby.me/eKF6rM)
The Geek Squade is on point! If you had an issue with your cell phone and your screen says you have a viruses, it's asking you to download clean up apps, don't do it. Go see the Geek Squad at Best Buy. Go see them and have them remove it. You'll be a happier person. Be stressed free and you'll thank me for sending over there!
They didnt have what I was looking for, but I did get what I needed . So it was a win win for me!!! 🥰😇🤗
After countless issues with Amazon I am happy to support a brick and mortar store. Staff here has been very friendly. They usually try to under sell me and have never tried to over sell me on anything.