After shopping here for several years through my business, I came in today to return a defective printer purchased from BestBuy.com under a My Best Buy Plus membership and within the return window. They refused to accept the return informing me that BestBuy.com has recently turned into a "Marketplace" like Amazon and a third party seller was responsible for the item. I asked them to point out the Terms & Conditions explaining this unacceptable policy change and the store manager was incapable of doing so. Best Buy has turned into an absolute disgrace of a business and I can guarantee they will no longer receive any support from my company and I. I strongly suggest you shop elsewhere.
Stefanie B
October 03, 2026
We had a family emergency and I needed a couple items to help out a close family member with their urgent situation. I felt like I was about to have a panic attack. A kind gentleman asked if I needed help, and walked around the store with me getting me my items and then checked me out.
His help and kindness meant a lot, I really needed it in the moment and I will forever be grateful for it. Customer service goes a long way.
Staff is friendly and quick to help.
I try not to go inside unless I have to, it's kind of disgusting in there. Very dirty, I don't even like touching the credit card transaction pads. They don't look like theyve ever been cleaned.
Response from Best Buy
September 28, 2026
Hello,
It's unfortunate your experience was a negative one. We understand why you would be concerned. We would like to hear more about the concerns you have and document your feedback. Please send us a private message on X, Facebook or Instagram. You may also include the Google review number 227765 in your message to us.
X: https://bby.me/gcYaxd
Facebook: https://bby.me/MDyQlU
Instagram: https://bby.me/q1BIjq