Meh- asked the floor employees for help with 2 things and got wrong answers about both. The lines at checkout take forever. Back to shopping online I guess.
Response from Best Buy
November 18, 2024
Hello.
Thank you for taking the time to provide this feedback. Being told incorrect information is far from the customer focused experience we aim to provide, and I can understand your feelings here. I would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Best,
^AllisonS
Felipe A
November 17, 2024
Falta de stock en varios productos.
Worst experience ever. I went into this store to buy a MacBook. There was no one available around to help, so I ordered it on the app and chose to pick up later. Since it’s said “ready within 1 hour”, I left to have dinner and did a grocery shopping nearby. When I came back, it’s already 1 hour and 30mins later, but the pickup wasn’t ready. So I sat in my car and waited for another 30 minutes. Ironically, I only live 10 minutes from this location, so that was quite a long wait. I went into the store to check with the pickup counter, and the staff said the item wasn’t there yet and asked me to go to help desk and get one directly. To sum it up, it took me 2 hours to get this item even I went into this store in person. Very low efficient and won’t recommend shopping here in person.
Response from Best Buy
November 17, 2024
Hello,
Thanks for sharing your feedback with us. I understand not being able to find the assistance you needed to purchase the MacBook that you wanted, and then have your store pickup order take longer than expected to become ready, isn't an ideal experience. I'd like to have this reviewed by our corporate team.
Please send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, order number, and mention your "Google review case 64435780".
Sincerely,
^Melissa
The customer service here is terrible. I went in to buy a screen protector for my phone. BEFORE I paid, I asked the person who sold it to me if someone could help me install the screen protector. She told me just to go to the Geek Squad desk and they will charge me $8 to install it. Okay, no problem. I go over to the Geek Squad desk and patiently wait for Noah to help another gentleman who he ended up not successfully helping. When it was my turn, he said “I’ll install that for you.” He then asks to look at my receipt and says that he can’t install it because they didn’t charge me the installation fee. Very frustrating.
Response from Best Buy
November 15, 2024
Hi, Josh,
This should have been a smooth transition from one employee to another. Discovering that this was not the case is disheartening! Please reach out to our team via Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) so that we can document this occurrence. Be sure to mention that you are responding to your Google Review (64431236).
Sincerely,
^Tina