Best Buy Sandy

Went into Best Buy, ready to roll. Hauled an arm of a large reusable heavy duty IKEA blue retail storage bag purchased at IKEA/Amazon (in it, an old heavy weight Lenovo desktop tower-plug in cords), purse on shoulder/along with a cardboard box of a new Lenovo laptop in hand, took one trip to Geek Squad front countertop. I work out in the gym, heavy lifting is 2nd nature. My mission today was data transfer, old PC to new laptop. Purchased a new Dell desktop tower in 2007/had my old desktop PC data transferred. Time rewinding forward, purchased a new Lenovo desktop 2017, the same Sandy store, data transfer. Both times, the transactions operated like clockwork without a hitch. As soon as I entered the store, a man sat by the front door greeted/asked if I need help getting loads off of me, thanked him; strolled over to Geek Squad counter to check in. Good timing, the wait was under 2 minutes, two tech employees finished a transaction with an elderly customer. Checked in. The two staff were friendly, engaging-helpful from the start, service quality. An immediate in-store positive experience just as the past few times/years I was here. Raphael took action, a few forms to complete to agree with terms/conditions/consent-agreed to provisions; prior to getting data transferred. Working for a law firm has its perks, read fine prints of forms, understanding what is/what isn't covered, prior to inking forms with signature. He was prompt, did not miss the boat, valued his-my time, got me checked in. Knowledgeable, represented the store well, provided a paper receipt/a printed schedule to pick up the orders, 2 days is the timetable to pick it up. With the help from the man who sat upfront by store entrance to help locate the lighted-colorful special keyboards aisle/browsing available stocked Legos sets with limited inventory; if you were looking for a large selection in comparison, it was still nice to see some Lego sets on the shelves. Nintendo gift cards/video games, Switch 2 new consoles, store is well lit, clean facility, well organized. Samsung Galaxy Watch8/other Galaxy phones of 6.5"/various models displays/ hands-on station to touch, view how the applications work, functionality-features were easy to locate/good views of each models on displays, . A good shopping-looking around experience without pushy employees upsell like sharks circling, they are not snake oil sales staff; their jobs are indeedcretail sales, offer assistance, knowledgeable products, represent Best Buy in the highest degree of professionalism. Based on current/older reviews, high marks of one-star ratings/one-star reviews/Sandy location of various reasons/specific issues landed 4.1 at this time. Based on my past years/current visit on 6/25/2026, I was not passed around, or waited for an indefinite time or staff is not being helpful. I took notice employees treated elderly/all customers well/equally, cordial-respectful. No attitude. Readiness to assist. Resolution was there, got what I needed to get done in-person. The check-out process was straightforward and fast depending on if there's a wait, timing, how many customers were ahead of me prior to checking-in, reasons of their needs. I could have get data transfer at Office Max/Office Depot tech squad for $50, standard work data procedures. I go with Best Buy $99 (with tax $107.88) handle the entire process, unhooking drives, handling hidden folders, recover drives if not damaged. Device arrival conditions, if new or somewhat damaged. Reality is you can transfer data by buying an external hard drive; move the files yourself. The best part of my visit, consistent customer service, felt valued. Received a Best Buy folder to store forms signed, receip, scheduled work paper to pick up desktop/new laptop confirmation. I didn't need to ask to organize my files on my way out. Raphael was helpful/provided full service. Will update experience once the service is complete to further re-evaluate/confirm/provide a validation of their overall work performance.

super nice employees and atmosphere! perla was awesome and helped me with finding the right apple pencil i was needing a replacement for!

I was very disappointed because while 425 staff members stood around and just conversed by the front door I did not get operated any help really until I went and asked for it. And even\nThen they had to call in some junior agent or salesperson to help. Junior agent was very knowledgeable and very helpful.But he also seemed to be the only person really working in that store , and he did have an air of being overworked and put upon... again, the whole time, storm manager or at least the shift lead and several others.Just chatted around the front door and didn't really help anyone.Even when directly asked for help!

Went in to buy a laptop and got helped by Mateo and Jackson, they were super friendly and helpful to us.