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Frequently Asked Questions About Best Buy Sandy

How do I check product availability at the Sandy Best Buy?
How do I check my order status?
My local Sandy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Sandy stores’ holiday hours?

Recent Reviews

4.1
(3920 reviews)
Todd M
October 18, 2025
1 out of 5
Missing a 14 day return window. You must pay subscription fees to have a reasonable return window. With that being said I purchased a 3d printer for 999. 10 days later it went on sale for 799. I was within the return window but since I didn’t contact them that day they refused to do a price match. So if you never want to run out of a return window return items every 13 days then you will be able to take advantage of price drops. I guess that’s why Amazon is killing companies especially electronics companies. Poor customer service. I am sad as Best Buy used to really take care of their customers. This would have been adjusted no problem in the past. Those days are gone.
Response from Best Buy
October 18, 2025
Hello, Todd, Thank you for taking the time to leave your feedback. Trying to receive a price match on an item before the return period expires should be an easy process, so we can understand your concern. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/qidr8l), Twitter/X (https://bby.me/upta19), or Instagram (https://bby.me/ln5b27). Please reference Google Review #57549.
The P
October 16, 2025
1 out of 5
Pre-order PROBLEMS EDIT: I am not changing my review. Customer service was OF COURSE no help. Apologized for me not receiving the mat, but didn’t offer to make it right in ANY way. I asked for a refund since BEST BUY screwed this up in the FIRST PLACE, and got nothing for a while only to get an automated messaged that the ‘service’ representative was out until Tuesday. So incredibly disappointed. I preordered a copy of Pokemon Legends: Z-A in August, and this morning before the store even OPENED I get an email saying it was cancelled for no pick up. The game released TODAY. I called customer service, and we got it worked out but it had to be reordered. When I got to the pickup counter, I informed them of the situation, and once I FINALLY got my order, I was told ‘sorry, the preordered mat was a while supplies last thing’. I was the third person in line to get in when the store OPENED, and there was a bin behind the counter with mats that didn’t appear to have labels. I am BEYOND disappointed, as the whole reason I preordered the game HERE was FOR THAT MAT. I will never preorder games from Best Buy again if this is the kind of customer service you provide.
Response from Best Buy
October 16, 2025
Hi there, Thank you for leaving a review. This is far from the experience we want our customers to have when pre-ordering with us. So that we can look into this closer, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/7zpvww), Twitter/X (https://bby.me/exu3wy), or Instagram (https://bby.me/lrvpm2). Please reference the phrase “Google review #56622” when reaching out.
K M
October 15, 2025
5 out of 5
Always accommodating and courteous representatives. Easy return policy, which is a plus.
Anthony G
October 13, 2025
5 out of 5
We were helped and satisfied with the service. Best buy still has the best electronics.

About Best Buy Sandy

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