Went before Christmas to pickup in store. Service was not great waited for 15min for customer service to show up. It was busy but speed was not a priority for staff.
Response from Best Buy
December 30, 2025
Hello, Cory,
Thank you for sharing your concerns with having to wait for support. We can understand that providing great support can take time. If you need support with your visit or other questions or concerns please reach out to us on any of our social media profiles below with Review 97686.
Facebook (https://bby.me/hxfgx4)
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Javier B
December 29, 2025
Awesome customer service as always. This store was super helpful and made sure I knew everything I needed to before buying a frame tv. Awesome team there. Will be back!!
Gabriel G
December 26, 2025
Went there today and asked one "very helpful" associate if they sell an item that claims to be sold at Best Buy and his dry reply was "I don't THINK so"!!
Seriously, you work there so either you know or find out, don't give me an I DONT THINK SO.
Response from Best Buy
December 27, 2025
Hello, Gabriel,
Thank you for leaving us a detailed review. It saddens us to hear that your recent experience with us was not a positive one, especially when needing attentive customer service locating an item. Nevertheless, we appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #95807" when reaching out on social.
Mateo who was the supervisor is dishonest and would not price match a Walmart.com advertised price for an Onkyo amplifier. Terrible attitude, and not willing to actually honor the posted policy. I typically spend thousands of dollars a year at Best Buy not anymore. Customer service is dead!