Javier B
December 29, 2025
Awesome customer service as always. This store was super helpful and made sure I knew everything I needed to before buying a frame tv. Awesome team there. Will be back!!
Gabriel G
December 26, 2025
Went there today and asked one "very helpful" associate if they sell an item that claims to be sold at Best Buy and his dry reply was "I don't THINK so"!!
Seriously, you work there so either you know or find out, don't give me an I DONT THINK SO.
Response from Best Buy
December 27, 2025
Hello, Gabriel,
Thank you for leaving us a detailed review. It saddens us to hear that your recent experience with us was not a positive one, especially when needing attentive customer service locating an item. Nevertheless, we appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #95807" when reaching out on social.
Mateo who was the supervisor is dishonest and would not price match a Walmart.com advertised price for an Onkyo amplifier. Terrible attitude, and not willing to actually honor the posted policy. I typically spend thousands of dollars a year at Best Buy not anymore. Customer service is dead!
Laurie C
December 26, 2025
I walked into three Best Buy’s in the valley, including this one, wanting to purchase 3 TV’s for my new home. No one was around, when we found one person, they couldn’t answer a single question, left to go obtain an answer and never returned. We left, attempted to call to ask questions, held for 20 minutes then disconnected. We purchased the TVs from another business. We will not be back.
Response from Best Buy
December 26, 2025
Hi Laurie,
Thank you for your review. This experience does not reflect the level of service we strive to provide. We never want our customers to feel overlooked or avoided. We would appreciate the opportunity to follow up and ensure this experience is properly documented. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/nr3h57)
- Twitter/X (https://bby.me/fao368)
- Instagram (https://bby.me/68fs26)
When reaching out, please mention it is regarding your Google Review 95478.
Kindest Regards.