N'TwyDamala C
December 10, 2024
Dude told me to buy the cheaper thremal paste cause it's all the same 600$ later
WildAaronAppears
December 05, 2024
Waited 7 hours and my order online was never ready. I went to the store to see if I could grab the item myself but apparently they have to get it for you when you order a pick up online for some reason. They said they would refund my money so I could go grab the item myself, so I thought that would be fine because I figured the refund process would be quick enough for me to go grab the item myself. It’s 4 days later and still no refund for the item that was canceled for pickup. Also I missed out on the discounts they had going on for cyber Monday. I am beyond annoyed and everyone I tell says that it is ridiculous so I figured I would write a review. Please don’t waste your time ordering online to pick up, just going and grab the item you want unless you want to go through the same issue.
Response from Best Buy
December 05, 2024
Hello,
Thanks for sharing your feedback with us. I understand placing an order and wanting to receive it as quick as you can, only to have unexpected delays with getting it. I'd like to have our corporate team review this further with you.
Please send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and order. If you can also mention your "Google review case 64519854", it'd be appreciated.
Sincerely,
^Melissa
sparkle q
December 04, 2024
Well this could have been a nightmare except for the fact that Toni was "not working" there today. Helped me get my items and then walked me to check out while more then 7 other people waited helplessly at customer service. Just pay Toni to come back
Response from Best Buy
December 04, 2024
Hey there.
Thank you for taking the time to provide your insight with us. We would like the chance to formally document your experience, and do what we can to further assist you. You have the ability to connect with a live representative through one of the social media platforms listed below. Please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and reference your Google review number #64516942. We look forward to hearing from you.
Thanks,
^Jason