Best Buy Sandy

Me atienden excelente

Ask for Snow in Home Audio; Geek Squad is a Different Story ​I recently picked up a OnePlus 12—a powerhouse with Hasselblad optics and 80W SuperVOOC charging. However, Best Buy’s "Certified Excellent" process failed spectacularly. My Android flagship arrived with a charging cable for the brand that shall not be named (you know, the one with the fruit logo that’s always three years behind the curve). ​The Geek Squad Struggle ​After two hours of phone support limbo, I went to the Sandy store. It was disappointing to realize I knew more about the hardware than the Geek Squad staff did. I had to explain—multiple times—why a generic cable is useless for a phone that requires a proprietary 80W block and the official red cord to actually function. If you’re going to call yourself "Geek Squad," you should probably know why a proprietary charging environment matters. They eventually made it right by pulling the gear from a 13R box, but the "you're-doing-me-a-favor" attitude was unnecessary. I was doing them a favor by not returning the whole thing on the spot. ​The Bright Spot: Snow in Home Audio ​The only reason this is a 4-star review and not a 1-star is Snow in the Home Audio department. Snow is a true professional and actually knows his gear. While the phone mess was being sorted, my wife and I had an awesome time talking shop with him. Even though this location isn't a full Magnolia, Snow’s expertise made it feel like one. He’s helpful, no-pressure, and clearly passionate about high-end audio. ​A Note for the Floor ​You’ve got some great Klipsch speakers and $4,000 systems on the floor, but they’re hooked up to underwhelming amps. You wouldn't demo a $5k TV with a standard-definition signal from 1995; give that audio gear the power it deserves! ​Final Word: If you need tech help, be prepared to bring your own knowledge to the Geek Squad counter. But if you want a great experience with someone who actually cares about quality, go see Snow.

I’ll start with: Original cashier helping us was very friendly and understanding of our situation. Bought a prebuilt PC from Best Buy, took it home, opened it up, and immediately noticed one of the heat sink fins had come loose and fallen off. Not a huge deal, would not affect performance overall so I was willing to overlook it. Plugged everything in, all was well for about two hours. Then, randomly, the GPU stopped posting anything to the monitors. Just a backlit screen. I tried every troubleshooting I could imagine. Even if there was a fix I missed, at the end of the day, it had a defect and came broken, so I elected to return it. Upon arriving, we explained all of this, and the cashier kindly helped us start processing the return. Then, the manager butted in and offered us store credit instead. We weren’t interested in rebuying a pc that arrived with so many issues. They then told us, in the future we should really be “buying a warranty” if we were going to shop with them again. It felt pretty tone deaf for the situation at hand. Why would I want a warranty for products that come broken. We were also well within our return window so I’m not sure why a warranty would’ve mattered. Will not be returning.

Associate Hazzan, was very attentive and professional, he did a great job explaining about gaming computer spec to my and my son, he also informed about the benefits of apply for the best buy credit card, and I did Kuddos to this store to have such a wonderful employee