Best Buy Sandy

I dropped off my MacBook for repair on June 17. I was told the repair would take about 1–2 weeks. After receiving no updates, I went back to the store on June 27 and was informed that Best Buy could not locate my computer. I was told FedEx showed it as delivered to Apple, while Apple reportedly had no record of receiving it. The issue was described as a priority, and I was assured the store manager would contact me. As of June 29 at 8 pm, I still have not received a phone call despite leaving voicemail messages. Losing a customer’s computer is concerning enough, but the complete lack of communication and follow-up has been even more disappointing. I expected much better customer service and accountability. Update 7/3/26: still 1 star review has now been over two weeks since I dropped off my MacBook Pro at Best Buy for an Apple repair, and I still have no answers. Since then, I have received contradictory information from different Best Buy employees. One told me my computer was lost, while another said it had been delivered to Apple. I called Apple directly, and they explained that they cannot track the repair because it was initiated through Best Buy and that Best Buy is responsible for providing updates. The most disappointing part has been the complete lack of communication. I have left voicemail messages, been promised callbacks, and have still not received a single phone call or email with an update. No one has taken ownership of resolving this issue or even keeping me informed. I am both an Apple One customer and a Geek Squad member. I expected significantly better service. Losing track of a customer’s computer is serious enough, but failing to communicate for more than two weeks is unacceptable. Apple has consistently provided excellent customer service in my experience. Unfortunately, this experience with Best Buy has been the exact opposite. If Best Buy is representing Apple for repairs, customers should be able to expect the same level of professionalism, accountability, and communication. This has been one of the worst customer service experiences I have ever had.

Everyone was very helpful.The few things i've needed , thank you

The store is clean and well organized. The employees are helpful and knowledgeable. The only problem is the same at every Best Buy. They don't have a great stock of inventory that they supposedly carry. I went there to buy a cell phone and was interested in three potential models. They didnt have a single one of them in stock. So, I could have ordered it on bestbuy.com and received it a week later... I just bought it on Amazon for less and had it delivered the same day.

AT&T people and counter were so useless. No help at all. Sat here and they walked around us. One girl acted like it was so hard to help us. Would rather be flirting with the other AT&T guy that was working.