Best Buy Sandy

Unfortunately, this was my first experience with Best Buy, and it will be my last. The experience was frustrating from beginning to end. The agent who helped me purchase the doorbell did not explain the product properly, even though I clearly explained what I needed. I ended up waiting two weeks for installation, only for the technicians to arrive and tell me that the doorbell would require charging every two weeks. I refused the installation and asked them to return it. When I finally went back to Best Buy two weeks later to purchase a different doorbell, I discovered that the technicians had never returned the original one. I had to wait another 45 minutes just to get the situation resolved, and the installation of the new doorbell was delayed for more than two additional weeks. I paid $150 just for installation, on top of the cost of the doorbell, so I expected much better service. Unfortunately, the new doorbell, which cost less than $200, doesn’t even work properly. I set the motion sensitivity to 100, and it still fails to detect movement. Sometimes I enter or leave my own home and it doesn’t record anything. It often seems like someone has to press the doorbell before it actually starts recording. What’s the point of having a security camera if it doesn’t reliably record motion? Poor communication, poor management, unnecessary delays, and now a product that doesn’t perform as expected. Overall, a very disappointing experience with Best Buy.

Dominik helped me at the register this Wednesday morning. He was super friendly, efficient and was helpful. He did a great job repping your store. He asked us to leave a Google review and very politely asked for a 5-stars. We're very happy, and pleased to give him a 5 star review. Good job, sir, keep up the great work.

Alex was willing to take the time and answered all my questions, even looked up comparable product specs when I had questions, stand up guy and a ton of help

Terrible!!! I signed up for a rewards card and best buy signed me up for a city bank credit card!!!. Best buy and citi have no address phone number or anything. And then neither will provide any proof or even address this problem. This is affecting my credit. They suck.