Best Buy Sandy

Missing a 14 day return window. You must pay subscription fees to have a reasonable return window. With that being said I purchased a 3d printer for 999. 10 days later it went on sale for 799. I was within the return window but since I didn’t contact them that day they refused to do a price match. So if you never want to run out of a return window return items every 13 days then you will be able to take advantage of price drops. I guess that’s why Amazon is killing companies especially electronics companies. Poor customer service. I am sad as Best Buy used to really take care of their customers. This would have been adjusted no problem in the past. Those days are gone.

Pre-order PROBLEMS EDIT: I am not changing my review. Customer service was OF COURSE no help. Apologized for me not receiving the mat, but didn’t offer to make it right in ANY way. I asked for a refund since BEST BUY screwed this up in the FIRST PLACE, and got nothing for a while only to get an automated messaged that the ‘service’ representative was out until Tuesday. So incredibly disappointed. I preordered a copy of Pokemon Legends: Z-A in August, and this morning before the store even OPENED I get an email saying it was cancelled for no pick up. The game released TODAY. I called customer service, and we got it worked out but it had to be reordered. When I got to the pickup counter, I informed them of the situation, and once I FINALLY got my order, I was told ‘sorry, the preordered mat was a while supplies last thing’. I was the third person in line to get in when the store OPENED, and there was a bin behind the counter with mats that didn’t appear to have labels. I am BEYOND disappointed, as the whole reason I preordered the game HERE was FOR THAT MAT. I will never preorder games from Best Buy again if this is the kind of customer service you provide.

Always accommodating and courteous representatives. Easy return policy, which is a plus.

We were helped and satisfied with the service. Best buy still has the best electronics.