Best Buy Sandy

Overstaffed with time waster and no in store inventory

Many employees just standing around talking to each other. Had to interrupt them to get any help.

Best Buy siempre tengo buenos comentarios para esta tienda. Los asociados te atienden bien cuando es tu turno

I visited Best Buy to recycle an old iPhone 6 — a service the company offers for free. It’s actually a smart customer-acquisition strategy, because it brought me into the store and had me considering making a purchase while I was there, possibly even a new TV. I came in expecting a simple, positive interaction and left with the exact opposite experience. When I reached the customer service desk, the employee did not greet me, ask how they could help, or provide any basic customer-facing courtesy. After I spoke, he mocked my words back to me and responded with dismissive, sarcastic remarks. When I explained I was there to recycle my phone, his response was a curt “Just give it to me,” followed by “Yeah, it’s that easy,” delivered in a snapping, disrespectful tone. This interaction was shockingly unprofessional — especially for someone working at the customer service desk. I was so taken aback that I had to step outside to calm down before returning to speak with a manager. While the manager did apologize, her follow-up response was, “What do you want me to do about it?” That is not an acceptable leadership response. Customers should not be asked to explain how a store should handle basic service standards. A proper response would have been ownership of the issue and reassurance that coaching or retraining would take place. I have years of retail management experience. I know what good customer service looks like — and this wasn’t even close. Because of how this situation was handled on multiple levels, Best Buy has officially lost me as a customer for life. I came in to responsibly recycle electronics and potentially spend money. Instead, I left feeling disrespected and dismissed. If this is the culture being allowed on the sales floor, it needs serious attention.