Best Buy Sandy

Went in today to exchange something I bought two weeks ago. It was too small and I needed a larger size. The associate said I could exchange and a manager came up and said I couldn’t since it was previously on sale. When I purchased they said there will be no issues exchanging. Walked out with a refund since they wanted me to pay $170 to exchange SIZES. Very disappointed.

Came in for some alexa devices...3 in total. 2 of the kids ones were clearly marked on the shelf for $31 and I told the cashier and she told me to talk to the manager at the door Mateo....I asked him why it was ringing up at $59 and he told me I was wrong and the price online said 59...and told me he wasn't going to help me with the price and that they dont honor it if its in the wrong place ir has the wrong price. There was no sign for the amount they were saying and I asked him if he would honor the price. He rudely told me no he won't do that for me even though it was marked on the shelf for 31. I then pulled it up online and sure enough online price was 31. So then he had to come back over and price adjust it back to 31. Then he had to come over another time to change one of the other prices that went from 44 to 80. The customer service of manager Mateo was terrible. He had no customer service at all he just blankly stared into the computer instead of looking at me and pretended I was not in front of him. The cashier was lovely but you could tell she was embarrassed about how her manager was acting and so uninterested in helping the customer. Finally after 40 mins of being in there I got them at the proper price but I will never come back to that store. Mateo needs a course in customer service and price code enforcement needs to go in and audit the store. I am a manager of a big box retail company and if my associates ever treated someone as poorly as he treated me then they wouldn't be employed with me. Its wrong to show prices then when you get to the register they hike them up, its dishonest and you have lost my business at this location in the future!

Visited to buy a phone, waited 30 minutes for someone to help us. Didn't even have the phone in stock

I have eaten there twice. Both times the food was only mildly warm, not hot. I like my food hot. The taste was ok. Once for lunch and once for dinner.