Best Buy Sandy

I had a great experience at Best Buy thanks to Hassam and Jackson. They were super welcoming, incredibly knowledgeable, and genuinely helpful the entire time I was there. Honestly, they’re the main reason I’ll keep coming back to this location. Customer service like theirs really makes a difference.

They sent an email saying the product was ready, however, when I got there to pick it up, it wasn't ready yet. An hour later, it was ready. I did not want more errands in one day

Best Buy is very deceptive about on line purchases. They do not disclose the fulfillment company until an order is placed ie Staples. Indicates that it can be returned to any store however the store does not issue the refund. Refund only occurs once the third party seller receives the returned product which could take up to two weeks not the normal 2-3 days refund process. Would not be necessary had they inventoried the product in store to begin with. Last time I will do business with Best Buy

Full disclaimer I have used them before and they did a great job. Today I go in to have a computer I bought from them last looked at because it has locked up. I walk in talk to the Geek Squad staff to be told I need an appointment to be seen. She’s standing right there. She says I need to go online to make an appointment for 1:30 PM to be seen. It was 1 PM. I was hot. I go outside then return to the front door girl to ask her to make me an appointment. She was nice but, “Sir, our soonest appointment is 3:30 (same day). I’m hot. I say OK. She gets my info and I receive a text. Your appointment is today at 3:30. I Google another place Computer Hospital the talk walk in. Kinda like the girl at Best Buy on the Geek Squad standing there. I attempt to cancel my appointment at Best Buy but I clicked cancel but they want a phone call. Not gonna do it. Word to the wise have an appointment or don’t go.