Matthew H
November 20, 2024
Nothing against this location but a company as a whole. Best Buy has the worst customer service! The stores are fine, but once you leave, no one has the ability to help you anymore. You can not call any Best Buy location. They just have ai talk to you until they send the call to someone, probably not even in America, who will just say they are not authorized to help you anyway. I would advise anyone in need of electronics, take your money elsewhere.
P.S. it's pretty terrible if the only way to talk to them is through social media. Look at all bad reviews on here. The response is the same... reach out to us on Facebook, Instagram, etc.
Response from Best Buy
November 20, 2024
Hello, Matthew,
Thanks for taking the time to leave a review. We really appreciate the feedback. I know it's frustrating to not be able to find the help you need. We are happy to help. Since this format doesn't allow any back and forth communication, that's why we refer customers to a format online with that ability. We also likely would need personal information in order to look up orders or appointments to assist. If you would like assistance, please feel free to reach out on social media via one of the links below with your name, phone number and email so that a live agent can assist you during business hours. Please mention Google Review 64451005 in your message so that we can reference your review. We look forward to helping you.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Warm Regards,
^Meghan
Good when you need parts now.
Brenda G
November 13, 2024
Extremely helpful staff, willing to go above and beyond.