just went into geek squad with my pc to get it fixed and it was just so butter smooth of am operation. the employee Adora actually listened to my concerns and put me at ease and just made the whole appointment just efficient as all hell. my first experience ever bringing something in and now ill be confident in the experience 1000% a love when you pay for something and it actually is worth the price. amazing
Great Best Buy location in Sandy! Typically a great staff and plenty of parking. Can be busy at the holidays but overall, good Beat Buy experience!
Well organized, clean, helpful staff. Tend to stick to MSRP closer than other large chains which I appreciate, though it does make it difficult to pick up hot ticket items from time to time since competition is fierce. They often implement an "X per customer" policy which is frustrating to scalpers and I'm a huge fan of. I'd much rather get one of the item I would like 10 of than none at all. Their policies help keep items available for more people.
Would not take my old TV without a $30 recycle charge. I paid for removal and setup and all they did was drop off the new one. I went to the store to return the old broken TV and dumped it on their lawn, they called the cops on me for illegal dumping. This was mostly my fault. I will give the employees a 5 star rating for remaining calm during my uncalled for fit over the situation. However I felt they were unreasonable over $30. I think this might be why their stock is low and multiply stores have closed over the last few years. Thanks for letting me vent.
Response from Best Buy
July 06, 2026
Hello,
Thank you for taking the time to leave a review. It can be frustrating to find there's a charge for taking away an old unit, so we understand your frustration. This is due to the charges we incur to recycle your TV in your area. If you need assistance or want to formally document your review, please send a private message on social media. Please include Google Review 183458 in your message.
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