Best Buy Sandy

Associate Hazzan, was very attentive and professional, he did a great job explaining about gaming computer spec to my and my son, he also informed about the benefits of apply for the best buy credit card, and I did Kuddos to this store to have such a wonderful employee

No one acknowledges you walking through the store looking for things. They appear to go out of their way not to make eye contact with you. Products are locked up and you have to go on a hunt to find someone to unlock them. Waited in line at the geek squad for 15 minutes. No one acknowledges you there. Line forming behind me, everyone looking like they hope they're in the right line. Finally I just left. Guess I'll have to try later. Entrance to registers has a rope/strap across so you have to walk around to figure out where to pay. Mentioned it to the guy at the register and he says, "yeah we haven't opened it yet." What? No wonder they lose market share to Amazon. At least with Amazon you know there's no customer service. It's like we're bothering them by coming into their store. If I didn't have to go back to get warranty work done on my phone I'd never go back.

I bought something online, it was faulty, I needed to return it. so I presented to barcode to customer service, it seemed like it wasn't working. my instructions said "bring it into a best buy store" but the clerk said I had to contact the manufacturer myself. he put all of about 60 seconds into trying to help then sent me away, I ended up shipping it myself. super annoying to spend that much time on a return for a faulty item.

I've been in here for 7 days. They still haven't noticed me in the skullcandy eisle. I also asked for 2 employees for help all I need is the skullcandy crusher anc 2 unlocked.