Best Buy Sandy

My husband bought me a Fitbit watch from Best buy for my birthday in september. Unfortunately, the display screen was a little bit small for me to be able to see easily so I went to return it just a few weeks later and they would not return it. Turns out they have a 15-day return policy unless you pay extra for the upgraded Best buy Plus membership. Buyer beware when you're getting something, especially as a gift. Ironically, there was a guy next to me at the counter who was in the exact same situation and was really frustrated. He asked to speak with the manager and they wouldn't budge either. Just want to make other people aware so no one has to be in the same situation as I am.

Awesome job the people that work there

I really wanted to buy a nice TV and sound system here, but man did they make it difficult. When I first came in, I wanted advice about sound systems, and after waiting for several minutes, the person they sent had no expertise and could not answer any of my questions. I ended up doing my own research and deciding to buy a Sony Bravia TV & Theater system online. However, it turned out that the system I picked had a soundbar that had to be wired to the subwoofer, which would not work with our layout, but this was not clear in the online description. It was frustrating to put everything back in the box after unpacking it all. I brought it back to the store, still hoping for advice on an alternative, but the Sony soundbar they had on display wasn’t even in stock. It took them over an hour to process the return since the system was trying to charge me $400 due to an increase in the price of the TV since I bought it. Once again, I had to buy the new soundbar online because they were unable to help me compare models. This time I was able to pick it up in the store, which was the first time I actually had a helpful and painless experience here. Our TV is beautiful, and the sound system works great. I may buy things online to pick up in this store, but I have no plans to come in and shop. This is disappointing, since Best Buy was one of my favorite stores growing up, and I had hoped to pass that on to my kids.

Will never buy from Best Buy again. Bought a TV from them that never worked. Tried to take it back, but they wouldn’t accept the return until I tried to work through the manufacture and try to process the return or repair through the manufacture. Only found this out after calling multiple times, taking the TV in and trying to work with the store as I was told to do by Best Buy. Manufacturer now says it will take 2-3 weeks AFTER it is shipped to them and they try to trouble shoot the issue to replace the TV. Had I bought this at another store as originally planned, could have easily exchanged the TV and not wasted hours of time on the phone and in the store without a good resolution.