The Geek Squad did a great job setting up and mounting my new TV. That's not the issue. I was overcharged for the install and have tried to contact customer service but have been unable to remedy the situation. If someone from the store cares, please respond to this review.
Response from Best Buy
October 11, 2025
Hey Mike,
Thanks for reaching out and bringing this to our attention. We're happy to hear that your installation went well be concerned to hear that there were some discrepancies with the charges. We would like to review this for you. To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #54532 in a private message.
Facebook (https://bby.me/2wvisw)
Twitter/X (https://bby.me/pz8thp)
Instagram (https://bby.me/yecrng)
Thanks,
I walked in and was blown away—an associate on the floor gave me outstanding service, the kind that makes you want to shop there again. Five stars, no question. After that, I decided to add a simple $15 screen protector installation. That’s when things changed. The Geek Squad area had three employees visible in the back, laughing and chatting while I stood waiting. Fifteen minutes went by with no acknowledgment. When I finally asked if I could just get my device back, I was met with hostility—raised voices, as if I had interrupted their break. It was a whiplash moment: I went from impressed to frustrated in a matter of minutes. A store that started as a 10/10 quickly became one of my worst electronics shopping experiences.
Wow. I went in and received level 10 service from a sales associate—truly 5-star. Then I paid $15 for a screen protector placement. There were three Geek Squad members in the back, and I waited 15 minutes while they laughed and talked with each other. No updates, no communication. Finally, I asked for my device back so I could just leave. Instead of helping, they yelled at me for ‘interrupting.’ I walked in having one of the best retail experiences ever, and walked out with one of the worst. What a shame.
Bristol J
September 18, 2025
Started off good walked through the door and the guy immediately asked if he could help me. He told me where what I was looking for was and when I went to find it I couldn't find it. I ended up asking someone else for help, he seemed like he didnt really know where it was either but staff is super friendly!