Best Buy Washington

Don’t waste your time trying to speak with someone on the phone. They don't want to be bothered with customers. Look elsewhere for your needs.

Visiting from out of state and took my laptop to the Geeks to find out why it was running so slow. Jared gave us a few hints, since we could not leave the computer. Removed Webroot and it is running great now. Kudos to him and I am so grateful for the help.

If you look at my review history you will see that I've had some negative experience at Best buy's, To the point I almost don't bother going anymore. I was pleasantly surprised this time when wandering around Best buy looking lost and an employee asked me if I needed help finding anything. That's the first time that's happened at a Best buy in a long time so I made sure to thank the manager but when I got to the car my other half said the same thing happened with her with another employee. I just felt like the manager deserves some kudos for his efforts and the staff as well for jumping on board.

I called Best Buy to schedule a service appointment for a technician to come out and see what was wrong with my Samsung Washing Machine that I purchased from Best Buy in St. George Utah LESS THAN TWO YEARS AGO. At the time I purchased my washer and dryer, I purchased a "Total Tech" service plan that renews every year. During my call, I selected the option for the Total Tech department and I was told by the "overseas CSR" that I needed to pay the $79 service fee upfront for her to even look for an appointment. After I paid the fee through the link she sent me, I was told that no appointments were available to schedule a repair person to come out. Instead I was told I would receive a call back from Total Tech Customer Support within 72 hours to see if I can get an appointment. I pay $180 per year for the "Total Tech" plan and was under the impression that by purchasing this plan, I would be able to get immediate help with my appliances through this program. I have been treated otherwise. Waiting up to 72 hours to receive a call from an overseas call center to see if they can find me an appointment is the exact opposite of immediate help. I tried to call my local store where I purchased the washer / dryer set from to see if they could help streamline the process and every call is routed to the same overseas call center where they have no idea how to take care of my needs. To date I have paid $360 in Total Tech membership fees. I am only going through this process because of this membership and the fact that the repair is supposed to be covered through that plan. However, at this rate, that same $360 would have been better spent towards the repair cost through a direct call to a local appliance repair company. I can guarantee that if I called a local appliance repair company today, I would be able to get on their schedule. Who knows how long I will have to wait to get on someone's schedule once (if) Best Buy calls me back. I am 36 hours in at this point and right now, I feel that Total Tech is a total sham. Best Buy should be ashamed of the decision it has made to keep customers needs at arms length by routing our support calls overseas.