Best Buy Washington

Worst customer experience I have seen from a company. If I could give zero stars I would. From staff inside the store to the online staff all terrible performances. Do not shop here, you get better help from the AI chatbot. Taking my business literally anywhere else.

Pretty good. Thanks for your help 👌🏼

😀

1 star I’m incredibly disappointed with my experience at the Best Buy in Washington, Utah. I live about an hour away, so I called the store beforehand because I had questions about getting a new car stereo. I figured a quick phone call would help me determine whether it was worth making the drive. Instead, I was greeted by an AI call system that was extremely frustrating to deal with. After struggling through that, I finally reached a real person, only to find out they were an outsourced call center representative and not someone at the store. Unfortunately, they were unable to answer even basic questions about what I needed. They repeatedly told me to go to the store, despite the fact that I was specifically calling before driving an hour because I needed information from someone who actually knew about the service. I repeatedly asked to be transferred to the Washington location so I could speak with someone there directly, and I was told that wasn’t possible. So I drove the hour anyway. And somehow, the experience at the actual store wasn’t much better. I eventually found someone who could at least give me a straight answer about scheduling an appointment, but nobody could answer my most important question: Would replacing my current stereo actually fix the issues I’m currently having with it? Nobody seemed to know. I’m not expecting every employee to be an expert on every car stereo, but I do expect a company offering automotive installation services to have someone who can explain what their service can and cannot fix. Instead, I spent hours dealing with an AI system, an outsourced call center that couldn’t help me, and then drove an hour to the store only to leave without getting the answers I needed. That’s what makes this so frustrating. I made a genuine effort to get information beforehand so I wouldn’t waste my time, and I still ended up wasting several hours of my day. I’m honestly pretty pissed off about the entire experience. The worst part is that this wasn’t some complicated request. I was simply trying to figure out whether paying Best Buy to install a new stereo would solve the problem I’m having with my current one. After this experience, I don’t feel confident spending my money there for the installation. Best Buy really needs to rethink this entire customer-service process. If someone calls a specific store with questions about a service offered by that store, customers should be able to speak with someone at that store who actually understands the service. Sending people through an AI system and an outsourced call center, only to tell them to drive an hour to the store for answers they still can’t get, is an incredibly poor customer experience.