Best Buy Washington

On Black Friday, I was assisted within minutes amongst the crowds. I received exactly the products I was in need of with help that was kind and professional.

I can’t believe in 2025 I still need to wait for 30 minutes to talk to a customer service on the phone. I bought a samsung phone from the store in July , but it broke in less than 4 months. their system says no record of my purchase at all. Called 10 times still couldn’t locate my purchase in the store. So frustrated. Will not buy anything there!

I didn't plan to buy a computer when I walked into this Best Buy the other day (I had been looking online for several months but wanted to see several models in person), but the customer care I recieved from Stetson and another team member (didn't catch his name) was phenomenal! I got a deal I could not even had imagined, and they were so delightful to deal with and not pushy. I would recommend this store to anyone after this visit.

Never ever again!!!! I used to love shopping at my local Best Buy. It was my go to store for all things electronic. But not anymore. Approximately one year ago I bought a new tv and it was a really disappointing experience. It was so unpleasant that I quit shopping there. But recently I was looking to buy my very first smart watch. I wanted an Apple Watch but knew nothing about them so I was hoping things had improved at the local Best Buy store. Boy was I wrong! It was a complete clown show so bizarre I would need to write for a half hour to explain what a nightmare experience it was. Just think no customer service to ridiculous store policies to rude employees to a hostile incompetent manager to actual customer intimidation and harassment! I am a business owner myself and I would never allow my employees to treat my customers in such a disgusting manner. I would have fired every one of them on the spot! No more Best Buy for me ever again. Shop there at your own risk. You have been warned! I went across the street and bought my watch at WalMart. It took ten minutes with one very friendly and helpful employee to buy exactly what I was looking for. And she knew more about electronics than all four of the useless employees I was abused by at Best Buy including the so called manager!!!!