Best Buy Washington

Buy appliances from a different retailer!!! I don't think this review reflects on Washington, Utah Best Buy as much as it does for Best Buy as a corporation. I bought a $1500 dishwasher and the geek squad protection. The dishwasher is great, but the Install & customer service was terrible. The guy who showed up to install it (Eliaza, I think he was out of Las Vegas) tried charging me extra $$ to install something that didn't need to be installed and told me he could not install the dishwasher b/c an outlet needed to be added. He first tells me he can't add the outlet, that it has to be done by a licensed electrician. Then tells me he can do it for the right amount (shady). The dishwasher came with everything needed for the install (the needed outlet). I find this after installing the dishwasher myself at the end of the day. The installer never bothered to open up the appliance to check for everything needed for installation. After telling me, he can't install the dishwasher. He leaves me with his number to call him once I get the outlet installed myself, but changed his mind and tells me to schedule it through Best Buy. So I spent hours and money to install this outlet, that I found out didn't even need. That was the first complaint. A second was when I called customer support to have the guy come back and install it, they told me it was gonna be a week. It already took me a week to even get it delivered. I felt like that was unacceptable. Considering the circumstance that just took place. I asked to talk to a supervisor. I was told that they were busy and that they would call me back in one to two hours (they never called me back). So I just installed it myself. While talking to customer service, I suggested that they use a different installer (contractor), but they didn't seem to care. They're probably still using the individual, and he is taking advantage of homeowners. Best buy ended up wasting my whole day. To this day, they have yet to call me back or make any kind of restitution. Luckily I'm handy, and I was able to do it myself. It's sad to think that there's people out there that can't do this themselves, and would therefore could possibly be without an appliance for weeks or take advantage of. The third issue I have is when my wife went to the store to return the installation kit that we ended up not needing. They told us that they could only refund us only $12 for the installation kit that cost us $30. So much for geek squad protection. (case ID 377402878 Order# BBY01-8072050812840)

I expected a wider range of products as several items I saw online none of them were available in store.

There is a reason people are buying electronics and some home goods from Amazon or online retailers. I went in just for an Apple TV box. That’s all I wanted, once I got to check out, they were trying to get my to sign up for their credit card. When I told them I’m trying to buy a house and can’t have my credit pulled right now, he proceeded to tell me it’s just a soft pull and doesn’t take that many points. Then when I said if my wife saw my do any pull while trying to buy a house she’d kill me. So then he said, you want to call her? I’ll wait. Like dude I DONT WANT YOUR CARD. Then he said oh ok then, well do you want to upgrade your free membership to the $30 one? NO I want to buy this Apple TV and bounce bro. Then he said is your wife here… we can ask her. I got pissed and almost didn’t complete my transaction. Won’t be back. I’m all for keeping PEOPLE employed. But online purchases for electronics only.

I stopped in to see what they have available in computers before going to Costco. They had a nice selection but I was turned off by the sales kid pushing a membership on me. When I asked about All in Ones he told me no and not to waste my money but I knew that is what I wanted from past experience for what I was buying.