Employees were helpful and knowledgeable and even helped me load my car.
Thank you to the wonderful Geek Squad serviceman for helping me fix my GoPro today! I really appreciated the wonderful, quick, and reliable service I received today. I came in looking for help in getting the charging door re-opened before my ski trip. They were able to take it into the backroom and figure out how to take it apart and fix it in under 30 minutes! I highly recommend this Best Buy location to anyone in the area!
Just waited for 35 minutes to be sold a smart watch. Only person to help me was the Verizon rep that tried to get a Best buy employee over to me multiple times. I was glanced at by them as they walked by ignoring me. Worst customer service - this is why retailers are going out of business - sadly it’s easier to buy online. Will not return to Best Buy ever again.
Response from Best Buy
March 02, 2025
Hello, Marissa.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64881548.
Best,
^AllisonS