Best Buy Washington

Ordered item online.got to the store and within 10 minutes they came and loaded it in my truck.very courteous and efficient.gotta love Best Buy!

Ryan, the supervisor on site, was extremely helpful and resolved my purchase issue within 10 minutes from start to end. Great service with a smile. Thank you.

I ordered a TV online on 12/2/24, I had to drive 2.5 hours to go pick up the TV on 12/16/24. When James brought the TV out he looked at my car (SUV) and highly suggested I extend my pickup date and have someone come with a truck to pick it up. I explained to James that I was going to be out of town during Christmas and I didn't know when I'd be able to come back with a truck. James assured me that the store will hold my order as long as I needed. I drove the 2.5 hours back home and did exactly what he said, I extended my order pick up online but could only extend it until January 1st. I have the email confirmation. While I was out of town where I did not have internet or cell service, Best Buy then changed the pick up location to Kentucky (why on earth would they do this?) Now that I am home, I was going to extend the pick up date again but they canceled my order. I spent over an hour on the phone with Lloyd who stated he cannot reorder my TV at the same price and that I need to talk to someone at the store. Each time I call the store I get transferred to the same automated center that does not offer any service and will not transfer me to anyone that can help. I explained to Lloyd that I cannot just drive 2.5 hours to walk into a store to talk to someone. All I would like is the TV the I ordered, that I was told I could extend pick up for, WHICH I DID but they messed it up, and to reorder it for the same price I originally paid. I need someone to make this right.

I have gotten a screen protector from here multiple times and they have failed to protect my phone. My phone has a big crack in it with the blue line with the crack I could barely see my phone screen all thanks too "trust the process" I want my full money back. I don't care how long ago I got that Every time it's the screen protector. It's the screen protector that doesn't help me.