Best Buy Washington

Raves to Jasmine in the Geek Squad dept.! I took my HP Laptop in thinking it was bricked after a failed bios update. Jasmine was able to get my laptop up & running like a pro, show me some warning signs of possible problems on the horizon & get me back on my way in a timely manner. Thanks so much!

It's best but, it's always great!

Buy appliances from a different retailer!!! I don't think this review reflects on Washington, Utah Best Buy as much as it does for Best Buy as a corporation. I bought a $1500 dishwasher and the geek squad protection. The dishwasher is great, but the Install & customer service was terrible. The guy who showed up to install it (Eliaza, I think he was out of Las Vegas) tried charging me extra $$ to install something that didn't need to be installed and told me he could not install the dishwasher b/c an outlet needed to be added. He first tells me he can't add the outlet, that it has to be done by a licensed electrician. Then tells me he can do it for the right amount (shady). The dishwasher came with everything needed for the install (the needed outlet). I find this after installing the dishwasher myself at the end of the day. The installer never bothered to open up the appliance to check for everything needed for installation. After telling me, he can't install the dishwasher. He leaves me with his number to call him once I get the outlet installed myself, but changed his mind and tells me to schedule it through Best Buy. So I spent hours and money to install this outlet, that I found out didn't even need. That was the first complaint. A second was when I called customer support to have the guy come back and install it, they told me it was gonna be a week. It already took me a week to even get it delivered. I felt like that was unacceptable. Considering the circumstance that just took place. I asked to talk to a supervisor. I was told that they were busy and that they would call me back in one to two hours (they never called me back). So I just installed it myself. While talking to customer service, I suggested that they use a different installer (contractor), but they didn't seem to care. They're probably still using the individual, and he is taking advantage of homeowners. Best buy ended up wasting my whole day. To this day, they have yet to call me back or make any kind of restitution. Luckily I'm handy, and I was able to do it myself. It's sad to think that there's people out there that can't do this themselves, and would therefore could possibly be without an appliance for weeks or take advantage of. The third issue I have is when my wife went to the store to return the installation kit that we ended up not needing. They told us that they could only refund us only $12 for the installation kit that cost us $30. So much for geek squad protection. (case ID 377402878 Order# BBY01-8072050812840)

I expected a wider range of products as several items I saw online none of them were available in store.