Have had the worse experience. Tv I paid them to hook up keeps going into store mode even when they c9me back out repeatedly and say it's fixed, But, the MOST FRUSTRATING part is, you cant even reach the store! Stupid AU and you get routed to India.
This TV is going back and I will never buy another thing from best buy.
Customer service at Walmart is SOOO much better.
Response from Best Buy
May 25, 2026
Hello, Caroline,
Thank you for taking the time to reach out on Google with a review. We definitely understand the need for support when it comes to a new TV purchase. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #156968 in your message. You can find us here:
Facebook (https://bby.me/QMeebf)
Twitter/X (https://bby.me/3e5Pd0)
Instagram (https://bby.me/qB14yk).
Can’t recommend Konnor B. With Best Buy Washington,Utah enough. He worked with us extensively to get the best price possible on 8 different appliances. He worked with price matching and all. Dealt with us changing our minds and kept a great attitude through it all. Saved us over $7000 total. He also worked with us on a future pick up date so we could plan a day to get it all.
Glad I have membership. Saving on computer and phone cleaning. Free delivery on purchases.