Best Buy Washington

I walked in and was blown away—an associate on the floor gave me outstanding service, the kind that makes you want to shop there again. Five stars, no question. After that, I decided to add a simple $15 screen protector installation. That’s when things changed. The Geek Squad area had three employees visible in the back, laughing and chatting while I stood waiting. Fifteen minutes went by with no acknowledgment. When I finally asked if I could just get my device back, I was met with hostility—raised voices, as if I had interrupted their break. It was a whiplash moment: I went from impressed to frustrated in a matter of minutes. A store that started as a 10/10 quickly became one of my worst electronics shopping experiences.

Wow. I went in and received level 10 service from a sales associate—truly 5-star. Then I paid $15 for a screen protector placement. There were three Geek Squad members in the back, and I waited 15 minutes while they laughed and talked with each other. No updates, no communication. Finally, I asked for my device back so I could just leave. Instead of helping, they yelled at me for ‘interrupting.’ I walked in having one of the best retail experiences ever, and walked out with one of the worst. What a shame.

Started off good walked through the door and the guy immediately asked if he could help me. He told me where what I was looking for was and when I went to find it I couldn't find it. I ended up asking someone else for help, he seemed like he didnt really know where it was either but staff is super friendly!

Awesome, they always have something to buy.