no tienen buen servicio al cliente
Response from Best Buy
March 18, 2025
Le agradezco que haya tomado el tiempo de escribirnos en cuanto a su visita, Ana. Esta no es la experiencia que queremos para nuestros clientes. Me comunicaría con alguien si esto me hubiese sucedido. Nos enorgullecemos de brindar a nuestros clientes un servicio al cliente de clase mundial. Nos encantaría revisar su situación.
Para poder ayudarle, por favor escríbame a través de nuestros canales de redes sociales en Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) o Facebook (https://www.facebook.com/bestbuy) con los detalles de lo que sucedió, su nombre completo, número de teléfono, correo electrónico y la dirección de la tienda que visitó. También añada Google Review Español 64941508. Esperamos su mensaje.
Sinceramente,
^Deysha
I like that the employees actually try here and if they don't know they try to find the proper help
Today I am afraid that the clerk was not as knowledgeable about the items that I wanted to purchase as I had hoped for.
Response from Best Buy
March 12, 2025
Hello, Janis,
Thank you for providing your feedback on Google. Not receiving help from a knowledgeable associate is frustrating. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media privately the links. When you are reaching out mention "Google Review 64918986", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Shout out to Calvin in install. If it wasn't for his help after a botched install Best Buy would be getting a one star review.
Long story short I had a Kenwood deck installed in January. I asked the guy installing it to wire it for the kicker hideaway sub so I could purchase it at a later date and plug and play. He told me I needed RCVs so I bought them and handed them over to him. Fast forward to march. I purchased the kicker sub and went to hook it up... the kicker doesn't take rcvs. I called install several times, left voicemails, no answer no reply. I had to drive 30 minutes just to talk to someone in install. The next guy gives me a quick run down on how to hook everything up but doesn't catch that the kicker does not have ports for rvcs and tells me to cut the grey and white wires as they were not necessary. Wrong. Calvin soldered the wires and salvaged the connection. Subwoofer is now hooked up and working. However the deck is now cutting in and out and seems to be getting worse by the day. Loose connection is my uneducated guess.
I hope I get Calvin for the diagnostic test for deck issue as he seems the most competent and knowledgeable.