Dallas W
September 11, 2024
This place has provided me with the worst customer service I have ever experienced. I bought a computer and less than a month later had to send it in for repair. $1400 and no one can tell me where my computer is, just that it's on its way back and has been for almost 2 weeks now, and the repair shop is only a few hours away. I've called the store several times but someone in a call center answers instead and every time they tell me that it will be ready tomorrow, bunch of liars, just to get me off the phone. I've gone into the store and they've told me the same thing, it will be ready tomorrow, it's on our truck that comes tomorrow. Nope, it hasn't come yet. There needs to be some sort of solution here but they offer none, and the employees at the store could obviously not care less. Wish I could give zero stars
Luciana H
September 05, 2024
Worst store ever, the supervisor simply refuses to do his job. DO NOT BUY ANYTHING FROM THIS STORE.
Response from Best Buy
September 05, 2024
Thank you for taking the time to share this review with us, although we hate to hear it is due to a negative in-store experience. We can understand your feelings here and would like to ensure your feedback is formally documented within our Corporate system for internal review.
Please feel free to send a private message to one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and one of our agents will be glad to assist. Please include Google Review case number 64163316.
Best,
^AllisonS