I went in ready to buy Meta glasses and wanted to try the Skyler model. A Meta rep was there and said I needed a “blue shirt” employee to unlock the display. After waiting 10 minutes, the employee refused to open it and told me to try a different pair outside instead (the large Wayfarer). Since I couldn’t try the model I wanted, I left and bought my glasses elsewhere that same night. Very disappointing experience, especially as a customer who was ready to buy.
Response from Best Buy
January 10, 2026
Hello,
Thanks for taking the time to let us know about your experience. We understand why you would be disappointed with not being able to purchase the glasses you wanted. We would like to talk with you more regarding this visit.
You're able to connect with us by sending a private message on X, Facebook or Instagram. You may also include the Google review number 102859 in your message.
X: https://bby.me/3wa7pf
Facebook: https://bby.me/3q3qp4
Instagram: https://bby.me/21o2ct
Paulanas
January 05, 2026
Ótimo atendimento me senti especial
Extremely horrible service! Bought a remote start for my wife's truck, with install included. Scheduled the install for Tuesday. Arrived for the appointment to be told the salesman didn't save it to the schedule. Rescheduled for Sunday 10AM. Sitting here early waiting for the installer to show up, just to be told he called out sick and has to reschedule again for NEXT Saturday! This is bullshit! Will never shop this location again!
Response from Best Buy
January 04, 2026
Hi, Colby,
Thank you for taking the time to provide us with your review. This should be a really exciting experience, but we can see how that how not been the case. We'd like to follow up with you and discuss your remote start installation.
Please private message us through Facebook (https://bby.me/xq3co8), Twitter/X (https://bby.me/37sllv), or Instagram (https://bby.me/whx6u8). Please include "Google review number 100349." Thank you!
Destenee M
January 03, 2026
Steve was such a sweetheart. He was very honest and helped us find exactly what we needed. Really appreciated his help and his honesty. Recommend using his help