Best Buy Jordan Landing

Good customer service

I had the worse customer service; I've heard about the poor customer service at the Jordan Landing Best Buy before but today, 2/11/25 I got to experience it myself. I purchased a laptop, mouse, laptop bag and Microsoft office 365, on 2/10/25, the young man who helped me was above and beyond in customer service. But today when I realized I didn't need the Microsoft office 365 I attempted returning it. The young girl, Maritza, at customer service was on her phone that she didn't realize I was there. When I approached the register and explained why I was there she told she didn't think I could return it, she asked someone else and then told me "you can't return it", without any explanation. I asked if there was someone else I could talk to, a young man, Jesus, came over and looked displeased with me from the get go. I was trying to explain to him why I was there but he cut me off and raised his voice at me. Everytime I wanted to ask another question he would again cut me off. I asked him if there was anything I else he could do to help me, and he angrily replied, no. Maritza was laughing at me, and I told her that it wasn't funny, her reply was "it actually is"...I told her making fun of customers was not the best customer service. Jesus said she wasn't laughing but she could laugh if she wanted to. I asked if there was anyone else I could talk to, he said he was the store manager and then told me to leave "his" store. I'm not concerned about them NOT being willing to help me with a refund for something I didn't use, but I am concerned by how I was treated. Yelled at, being made fun of and treating me like I trying to steal from Best Buy, even when I showed them the receipt and explained to them I didn't used the code for Microsoft office as my wife shared her family one with me. I'm not surprised to read all the other complaints, but I am concerned that, obviously, Best Buy hasn't done anything to train their young and customer service incompetent employees.

Went for a monitor, found something open box expected to pay near $200 ended up spending only $60

Their service is awesome