Don’t go here for Pokémon cards. The scalpers will literally get there at 4 AM and outright you and the second they open the store. Best Buy is cool with the scalpers and will sell every single last card. They have to the first five people which is what happened today, April 11, 2026. I literally am there to buy cards for my child. I literally wouldn’t piss on this Best Buy if it were on fire. The employees there suck.
I'm very disappointed! I've bought many products here over 10 years, and the one time I requested an exchange, the manager on duty refused to meet my needs. They said I needed to buy a $50 membership to exchange a product that was sold to me without considering my needs. I only wanted an exchange for an upgraded product. I will definitely look for a company for my family and friends in the future where customer needs are valued!!!
Response from Best Buy
April 09, 2026
Hello.
Being denied an exchange is far from ideal, and we appreciate you reaching out. One of our agents will be glad to look into this for you. If you have a moment, please reach out to us on Facebook (https://bby.me/AqV3bh), Twitter/X (https://bby.me/kfitEx), or Instagram (https://bby.me/y2Esuz). When reaching out via social media, be sure to mention that it's in response to Google Review number 139955.
Thanks!
Very good customer service.
Great Staff, Great Products!