Upgrade Y
December 29, 2025
The pale white teenager helped me find my USB c to display port 1.4 adapter that I couldn't find for an hour but then he helped me and it was hidden and somehow found it in 15 minutes. Told him he was the man of the hour and well he was. He needs a raise!
Very quick and great customer service. a worker named Kayla helped me with my return very quickly and efficiently.
I am very disappointed because I was misled into getting a Best Buy credit card. The store employee had explained multiple times to me that she could give me 20% off of my purchase when I applied for the credit card. I hesitated but thought okay, I'll do it. Then I realized afterwards that I did not receive 20%off on anything. The young girl (I don't know her name but she was short, blond and had tattoos and piercings and was soft spoken) left the cash register so fast when I had brought up the discount. Like she seriously took off and was avoiding us at all costs. She lied just to get me to sign up. When I told another employee she told me it's not 20% off it's just coupons that add up to 20% off that I could use in the store next time. I'm upset that this certain employee was even trying to encourage me to make more purchases which I'm glad I didn't. Please, train your employees better. I wish I hadn't used the credit card after getting approved because it made me feel like I absolutely had to keep the damn credit card until I pay it off with my initial purchase. I really wish I would've just used my main card.
Half the tv are broken, or not on so its hard to compare. The sale staff was not knowledgeable at all the guy that "help" me kept making things up as he went pretty funny actually. Go somewhere else to get good info
Response from Best Buy
December 24, 2025
Hello,
Thank you for the review. We always want to make sure we give knowledgeable advice.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 94023