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Best Buy Potomac Yard
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Samsung Experience Only%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M10.94,2.5c-2.11,0-4.5,0.4-6.52,1.3C2.54,4.65,1,6,1,8.24c0,1.18,0.44,2.31,1.25,3.16c0.55,0.5,1.43,1.36,3.72,1.86%20c1.03,0.22,3.22,0.57,5.41,0.8c2.19,0.23,4.31,0.43,5.18,0.67c0.69,0.18,1.85,0.41,1.85,1.72s-1.22,1.69-1.44,1.78%20s-1.68,0.76-4.32,0.76c-1.75-0.05-3.48-0.35-5.14-0.88c-0.98-0.35-2.02-0.81-2.98-1.99c-0.39-0.55-0.6-1.21-0.62-1.89H1.53v6.69%20h2.65v-0.91c0-0.07,0.02-0.13,0.05-0.19c0.03-0.06,0.08-0.11,0.14-0.14c0.06-0.03,0.12-0.05,0.19-0.05c0.07,0,0.13,0.02,0.19,0.05%20c1.25,0.54,2.55,0.96,3.88,1.26c1.39,0.29,2.3,0.5,4.03,0.5c1.83,0.03,3.65-0.22,5.4-0.76c1.16-0.32,2.25-0.86,3.21-1.58%20c0.54-0.41,0.98-0.95,1.27-1.56c0.3-0.61,0.45-1.28,0.45-1.96c0.01-1.29-0.49-2.54-1.39-3.46c-0.5-0.48-1.08-0.88-1.71-1.17%20c-0.68-0.31-1.39-0.55-2.11-0.74c-1.38-0.34-4.47-0.76-5.95-0.91C10.29,9.14,7.6,8.92,6.52,8.59C6.19,8.48,5.53,8.17,5.53,7.4%20c0-0.55,0.3-1.01,0.9-1.39c0.95-0.6,2.88-0.97,4.89-0.97c1.94-0.02,3.87,0.35,5.66,1.11c0.48,0.21,0.93,0.48,1.35,0.8%20C19,7.52,19.47,8.3,19.65,9.17h2.14V3.35h-2.39v0.68c0,0.22-0.22,0.5-0.65,0.27C17.68,3.73,14.65,2.52,10.94,2.5z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Potomac Yard
How do I check product availability at the Potomac Yard Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Yard Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Yard stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Yard Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2387 reviews)
Florence C
August 15, 2025
1 out of 5
Worst Delivery & Installation Experience Ever – Stay Away!
I have had nothing but headaches with Best Buy’s delivery and installation services.
First, the driver canceled my order on the spot, claiming he didn’t have the correct documentation to get on base. When I called Best Buy, I was told the same excuse — but no one offered a real solution.
They rescheduled the delivery for Friday. When they finally showed up, the installation was done wrong — they completely missed installing the steam feature. Now they have to come out again. On top of that, the dryer isn’t working properly.
We decided to return the dryer since it never worked right, and we are still within the 15-day return window.
This entire process has been a nightmare: multiple delays, poor communication, incompetent installation, a broken appliance, and unresponsive managers who ignore emails.
In conclusion — don’t waste your time and money with Best Buy. Go somewhere else.
Response from Best Buy
August 15, 2025
Hello, Florence,
Thank you for leaving us a detailed review. It saddens me to hear that your recent experience was not a positive one, especially after not having the clear communication you expected about your delivery. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team of experts would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #29895” when reaching out on social media.
Thank you,
^Ruby
Ashley B
August 14, 2025
4 out of 5
Had a 2:00 appointment, got seen at about 2:30. Appointment wasn't that long. Not bad.
Erica W
August 11, 2025
1 out of 5
Dyson hair dryers were listed for $425 online. I went to this location to make a purchase. The Asian man that was helping me said it was $499. I showed him the online price and asked if he would honor it. The man accused me of trying to scam HIM and said that the price was $499. Another man (Asian) was having the same issue as me and asked if he would honor the online price. He did not accuse him of trying to scam. Rather he put this accusation on the black woman although we were dealing with the exact same issue. When i asked him why he thought i would scam him, he ignored me and refused to speak any longer unless i was buying it at the price in store. This is racism and i will never go to this location again.
Response from Best Buy
August 11, 2025
Hello. I can understand wanting to get the best deal possible, and we will be glad to look into this for you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/dw1jh2), Twitter/X (https://bby.me/awccc9), or Instagram (https://bby.me/0faw09). Please also include Google Review number 27834.
Best,
^Allison
Jhon A
August 10, 2025
5 out of 5
Muchas alternativas, gran surtido!