Kunle provided outstanding service. I was having trouble with my Sprinter van TV remote, and even though it wasn’t his responsibility, he came outside and quickly diagnosed and fixed the issue with calm expertise. His troubleshooting was fast, precise, and incredibly helpful. Thanks to him, I stayed on schedule without stress. Professional, knowledgeable, and genuinely kind. Highly recommend.
jimmy h
September 27, 2026
Customer service in this store not very organize or intelligent. I won't be purchasing here again. Very disappointed about the lack of common sense!
Beware of annoying AT&T salesmen inside. They will ask u 3-4 times who is your current cell phone provider and guilt trip u to switch. So annoying, ruined my shopping experience. I immediately left.
Response from Best Buy
September 19, 2026
Hello, Adam,
Thank you for sharing your concerns with the attention provided in store by the AT&T consultant in store. We would be glad to notate your concerns if you would like to reach out to us about your Alexandria, VA Best Buy experience with Review 224455.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport