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GEEK SQUAD

Best Buy Potomac Yard

ClosedOpens at 10:00 AM
4.1
(2325 reviews)
3401 Richmond Hwy
Alexandria, VA 22305
(703) 519-0940
Directions
ClosedOpens at 10:00 AM
TuesdayApr. 2510:00 AM - 8:00 PMWednesdayApr. 2610:00 AM - 8:00 PMThursdayApr. 2710:00 AM - 8:00 PMFridayApr. 2810:00 AM - 8:00 PMSaturdayApr. 2210:00 AM - 8:00 PMSundayApr. 2311:00 AM - 7:00 PMMondayApr. 2410:00 AM - 8:00 PM
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Specialty Shops and Services

  • Visit our store-within-a store for all things Apple: Mac, iPad, iPhone, Apple TV and more.

  • Get help from Microsoft experts and try out a full range of Microsoft products and accessories.

  • See how Samsung's technology can redefine your home theater experience.

  • Sony experts are ready to show you the latest TVs, sound bars and gaming experiences from Sony.

  • Discover the incredible pictures, theater-quality sound and stunning video of the latest LG TVs.

  • We have Agents who are certified in servicing and repairing Apple devices.

  • Most stores offer Trade-In on eligible items including mobile phones, tablets, other hardware, and video game software purchased anywhere. Participating stores may have additional requirements.

  • Discover how you can use Google Home voice assistants and the dozens of products that work with them to get answers, play music, and control smart devices around the house, using only your voice.

  • Meet Alexa, the voice assistant that can play music, make calls, answer questions, check traffic and weather, and more. Plus, find out how you can control other smart home devices using just your voice.

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  • Save with open-box products at a store near you.

    Choose from a variety of open-box items, all discounted to save you money. Check back often because our selection varies. But you can rest assured that open-box products are always covered by our Return and Exchange Promise.

    Shop Open Box

Frequently Asked Questions About Best Buy Potomac Yard

How do I check product availability at the Potomac Yard Best Buy?
How do I check my order status?
My local Potomac Yard Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Potomac Yard stores’ holiday hours?

Recent Reviews

4.1
(2325 reviews)
Jewlz
April 16, 2025
3 out of 5
Bare and lifeless... The few people working there were pleasant and did ask if we needed customer service however, when you ask a tough question, they don't really have answers and half to find another person to get the answer to your questions. They don't have the quantity, or selection that Micro Center has. I also find that Micro Center has slightly better pricing on comparable items. Best Buy isn't necessarily bad, they have fallen off with selection, quantity and quality products, it's just that there are better stores out there to shop from like Micro Center. I will say this, for audio/visual, Best Buy, Magnolia is good! If you are looking for hi-end electronics, visit a Best Buy / Magnolia store. You'll be glad you did. Not all Best Buy's have it! However, Gramophone is still nicer than Magnolia, but I digress. 3-stars for Best Buy, decent, but not great!
Response from Best Buy
April 16, 2025
Hello, Jewlz, Thank you for reaching out to us here on Google and taking the time to share your experience. We understand how important excellent customer service can be with a wide variety of readily available items and would be happy to take a closer look into this to document your feedback here. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 65049180 Regards, ^Brandon
S T
April 14, 2025
1 out of 5
First time I went there, there was no associate to be found in the tv section and no one asked if I needed anything. Second time I went, I bought a tv, and have been waiting 8 days for it to get delivered. Got a call yesterday that they can not deliver and I have to reschedule. I need it now b/c I have to travel. I could have been gone. I’m so upset right now. At this point just refund the tv!!
Response from Best Buy
April 14, 2025
Hello and thanks for reaching out on Google. We understand the frustration when a delivery order does not go as expected. We'd like to help. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, and mention your Google review, 65040764. Kindly, ^Graham
Michelle A
March 29, 2025
2 out of 5
5 stars for the kind manager and 0 stars for the rude and dismissive staff at Geek Squad.
Response from Best Buy
March 29, 2025
Hello, Michelle, Thank you for sharing your concerns. I can understand that not having the experience you expected can be difficult. Please reach out to us on any of our Social Media Profiles below with a Direct or Private message with your full name, email, phone number and Review 64983592 for more support. Facebook (facebook.com/BestBuy) Twitter/X (x.com/BestBuySupport) Instagram (instagram.com/BestBuy) Thanks, ^Tommy
Francesca L
March 25, 2025
5 out of 5
Great service at the pickup counter! I came in close to closing time but she was super friendly and helped me out quickly while explaining extra details to me about my order.

About Best Buy Potomac Yard

At Best Buy Potomac Yard, we specialize in helping you find the best technology to enrich your life. Together, we can transform your living space with the latest smart home technology, HDTVs, computers and gaming consoles from your favorite brands. We can walk you through updating your appliances with cutting-edge refrigerators, ovens, washers and dryers. And we can help you make the most of your active lifestyle with our huge selection of health and wellness gear.

You can also rely on the Best Buy Potomac Yard team to keep your devices running smoothly with the full range of Geek Squad® services , including installation, delivery, set up, protection, repair and support. To ensure you can get the assistance you need, you can schedule a service with Geek Squad® for a time and date that fits your busy lifestyle. Or come in and visit us at 3401 Richmond Hwy in Alexandria, VA, so we can help you find and navigate the perfect new camera, cell phone, TV , video games and more.

Can't make it to the Best Buy Potomac Yard? Don't worry — visit our virtual store where you can live chat, voice call or video call with product experts who can help you compare items, check out, or even show you a product demo. You can also shop popular categories online or Discover & Learn with our detailed Shopping Guides, in-depth How-To guides and helpful Tips and Ideas. Learn how to live more sustainably, discover the latest must-have electronics and explore what best fits your lifestyle, home, workspace and everything in between.

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