If I could give 0 I would. We bought an open box TV and when we got home and found out that the TV was broken! We later found out that they should have opened the box and demonstrated the use of the TV. We drove all the way from Sterling to Alexandria for this. Very bad customer service. Hoping to get a phone call back to understand why this happened. Will update this comment if they call us back.
Avoid this place if you can. I got a replacement key fob from here and it stopped working within a week. I went back hoping to get some support, but the technician was the most disrespectful person I’ve ever dealt with. He seemed annoyed that I even came in, refused to listen to what I was saying, and kept cutting me off.
Not only was the product junk, but the customer service was just as bad – if not worse. Save your time and money and go somewhere that actually values their customers.
Good comunication, good prices
Sasha, thank you for kindness and patience. You explained everything in detail which made my experience pleasant. I will definitely return to this location for future purchases. Awesome location for sure.