Akram is the best associate in the store. Love this Best Buy. 10/10 “King LeBron”
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I had an appointment, but they told me the battery replacement wouldn’t be done the same day because the technician was leaving. Total waste of time.
They sent me to the Apple Store, but I had to wait a long time. I should’ve just made an Apple Store appointment from the beginning.
The customer service here is extremely lacking. Despite me showing this—from the Best Buy website—to the manager at customer service, she still would not let me return my product in store because they do not accept defective products for return in store: a new laptop purchased from Best Buy out of box would not turn on. Why else would someone return a product other than its defects? They don’t seem to know or follow their own policies. I’ll also be alerting their corporate offices that this location is not following Best Buy’s policies.