Best Buy Potomac Yard

had an extremely disappointing experience at this Best Buy. My fiancée purchased an Xbox Game Pass card as a gift for me and specifically asked the cashier before buying it if it could be returned. She was told yes, which influenced the purchase. When I went to return it (still sealed, unscratched, and unused), the customer service desk immediately told me “it probably won’t work” before even checking anything. The manager repeated the policy and dismissed the situation without considering that their own employee gave us incorrect information at checkout. No effort to help, no solutions, no accountability. just a quick “no.” I fully understand Best Buy’s return policy for gift cards. The issue is the misinformation their employee gave us, which led to a purchase we would not have made. Instead of addressing that or offering any courtesy solution (even store credit), the staff made me feel like I was wasting their time. Poor customer service, zero ownership, and no willingness to fix a mistake that originated with their own team. Very disappointing experience.

Service has gone dramatically downhill in this store. Common to wait in long lines while people in blue shirts wander around doing anything but helping the customers. When they do engage they act pretty ambivalent and unhelpful. Probably a management issue.

Highly recommended never had a problem with prices or with people.

Good prices and good selection of products