Frequently Asked Questions About Best Buy Potomac Yard
How do I check product availability at the Potomac Yard Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Yard Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Yard stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Yard Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2360 reviews)
Sheri J
July 04, 2025
5 out of 5
Have always had good experiences at this location!
Chris H
June 29, 2025
1 out of 5
Don't go to Best Buy to replace an old stacked washer and cryer - use Lowe's they have real contractors: we bought a new washer and dryer from them and they show up at our house saying they can't remove our old ones because we have a whole house vacuum receptacle in doorway which could easily be moved to the side - so they left and dumped the removal which we paid for on us - so we had to hire a contractor to do it. They wouldn't install because we have a side vent and came to our house unprepared even though we told the salesman we had a side vent. They also wouldn't install because we had a taped drip pan - so we have to get a new drip pan installed but we needed to remove the old ones to do that and they are now telling us they will show up at a certain time for installation even though we don't have a drip pan yet - they are not helpful at all and it is hell trying to work with them: feels like we work for them even though we paid them to remove and install new washer and dryer !!! We will Never buy anything from Best Buy which needs removal of old and installation Of new again !!!
Mike L
June 26, 2025
4 out of 5
Smaller store than others with more limited selection. The employees are helpful though.
Ace P
June 24, 2025
5 out of 5
I never have a problem here, geek squad is always efficient and helpful.