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Best Buy Potomac Yard

3401 Richmond Hwy
Alexandria, VA 22305
(703) 519-0940
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Frequently Asked Questions About Best Buy Potomac Yard

How do I check product availability at the Potomac Yard Best Buy?
How do I check my order status?
My local Potomac Yard Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Potomac Yard stores’ holiday hours?

Recent Reviews

4.1
(2234 reviews)
Solomon B
September 08, 2024
1 out of 5
I placed an online order and proceeded to the store to collect it. Upon arrival, I was kept waiting for approximately 15 minutes before being informed that I would need to cancel my online order and make a purchase in-store. This was done without any form of apology or explanation. The overall experience lacked professionalism and gave the impression of a casual gathering rather than a reputable establishment conducting business. It resulted in an unnecessary waste of my time.
Response from Best Buy
September 09, 2024
Hello, Solomon. Thank you for sharing your experience with us on Google. We sincerely apologize for not meeting the level of service we strive to provide. Your feedback is important to us, and I will ensure it is reported and documented at the corporate level. To address your concerns directly, please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email, along with the conversation number 64174468. Additionally, please mention that this message is "In regards to my Google review" to help us quickly identify and assist you. - Facebook: http://facebook.com/BestBuy - Twitter/X: http://Twitter.com/BestBuySupport - Instagram: http://instagram.com/Bestbuy Thank you for bringing this to our attention. We look forward to resolving your concerns. Best regards, ^Magee
Fatima A
September 08, 2024
3 out of 5
Didn't find what I needed, but nice place and service
Response from Best Buy
September 08, 2024
Hi there, Fatima. Thanks for your review. It’s great to hear you had a pleasant experience when visiting your local Best Buy store, although I understand you did not find what you needed. I hope one of the Blue Shirts offered to help place an order, if the item(s) were available in our catalog. For further support, or to have your feedback documented, you’re welcome to connect with our team through the social media platforms Best Buy has a presence on. You can find us on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google review, 64172321. Best, ^Sarah
Sean H
September 04, 2024
4 out of 5
Staff had to be approached but helpful once I had done so. Sadly, they were out of stock of what I needed.
Bruce L
September 03, 2024
5 out of 5
BB must be a great place to work. Without exception, I've always found their employees to be helpful, knowledgeable and willing to assist me.

About Best Buy Potomac Yard

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