Best Buy Potomac Yard

This review is for the exceptional service of Sitra in the pick up department. My husband ordered a computer using his business address vs home address (which is mine). As a Best Buy Total member, I wanted to ensure the laptop was on my account (home address) which includes Geek Squad services. She smartly refunded the purchase and placed the item on my profile. Sitra is charming and knows her job. She ensured I received the best service possible. I felt valued as a customer. Sadly, the first person didn't know the Best Buy Total member services and said the laptop was on my account but it was not. He showed lack of interest and insulted Sitra when she returned from her lunch break telling her to pick up my computer. I thought he was rude and displayed a seriously unprofessional manner. He made me feel unimportant and clearly misled me in thinking the laptop would received Best Buy Total member services. Not the best person to fill in for Sitra with his lack of knowledge. I am glad she returned from her break when she did. She would be a wonderful trainer as she knows her job and understands customer service. I promised her I would write a review and am a woman of my word. Sitra is a true asset - not so sure about the other employee.

Went to Best Buy to purchase some Beats by Dre. For home and opened the box and there was no charger. Tried them in and the buds were way too big for my ears. Exchanged them for some shocx same price but better as they clip on like a earring so I don’t worry about loosing them

Nice place. The service is always slow so be prepared to wait an extra 7 to 8 % of your total time there. //break// Utilizing the Social Media platforms as the/recommended solution. The moderators are not local. Ensure the verification indicators on the communication platforms are legit or don't respond or contact <a precaution from an IT Guy>. The responses are common with normal chat engine feedback, but the responses are as automated as you would a tier 0, 1 service. Response looks to be the main objective. I wonder if they have SLAs on response or quality. The assistance ends up with them needing the location anyway technically extending the level of service time to 15 or 10%. I believe that in the end if there's an uptick in service time/delivery due to [insert your reason] Maybe a touch point back to the customer can happen. Let them know that. That would prove to be beneficial So that they can manage expectations... stay, leave, come back, reschedule, et cetera. My customer profile unfortunately, is on complete time absolution. The second I enter the store, I have in an approximate time that I need to leave. So I'm always quick and know what to do and where to go because I've scoped it out before. Socioeconomically, more people are kind of like this nowadays. I wonder how stores like this one will include that in their service level agreement or design. Overall, everything's all good. I'll get what I came for in due time. I think the management staff for responding.

It might have been nice if it told me which side to take out of the station.