Frequently Asked Questions About Best Buy Potomac Yard
How do I check product availability at the Potomac Yard Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Yard Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Yard stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Yard Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2297 reviews)
Gary G
January 14, 2025
5 out of 5
Friendly staff.
Garai B
January 09, 2025
5 out of 5
The works were super helpful in finding what I needed.
Roberto L
January 02, 2025
5 out of 5
Good customer service
jerald o
January 01, 2025
1 out of 5
Scheduled an appointment 3 weeks ago to have a remote starter installed on my car. Arrived to the store 15 minutes before my appointment and there was no one to do the install at scheduled time. Waited until my scheduled appointment time and still no one to install it. End up returning remote start and will be going somewhere else to purchase and have installed.
Response from Best Buy
January 02, 2025
Hi, Jerald,
Thank you for leaving a review. We know it's frustrating when an appointment doesn't work out like it should. If you would like to formally document your experience, please send us a message on social media with your name, phone number, and email. Kindly mention Google Review 64633261 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
We look forward to hearing from you.
Sincerely,
^Meghan