Best Buy Pentagon City

The in-store pickup is convenient and easy

Geek squad team and the team here are very warm and friendly. The store has a wide selection of tech and the floor staff are extremely helpful. The only reason I went -1 star is that the store DOESNT VALIDATE PARKING. Even after a purchase. Othert han that, the staff is incredible, and so is the store itself.

Saadia at this location gave me an excellent customer service. Thank you Saadi’s for your service. I appreciate it very much.

For computer and audio needs the poor customer service and interaction made me feel I wasted my time even going to Best Buy. Also staff I interacted with was not technically knowledgeable, seemed very focused on selling us “something” instead of the product we wanted. We were looking for audio cables, thunderbolt 3/4 cables and a sound bar. I told the staff this when we approached him, and he didn’t even listen to anything that we said. Staff tried to give me a USB C 2.0 cable and claimed “it was good enough” without having asked what I wanted the thunderbolt cable for. After telling him that he didn’t understand what I wanted but it was ok, we’ll get it elsewhere, he then it didn’t even look for the 3.5 mm audio cable, instead said “we don’t have it” (which was shocking for them not to have a 3.5mm Audio Cable). Then he excitedly moved us to look at the sound bars (despite me already telling him exactly what we wanted). I pointed to the box on the floor and repeated that I want that but I didn’t want the display box one because many people have touched/kicked it. He then tries to pick up the box and I again said that t don’t want the on floor one that everyone has be touching and maybe been kick, etc. ( my logic behind this choice: why would I take the floor one home and they replace that with a fresh one from the back when I can take the fresh one home and they can kept the floor one) i stopped him and I told him that I would like one from the back and if they don’t have any more, I’d just order a sound bar off the internet. He gets annoyed and says “well, I will check…” leaves and comes back a minute later and says smiling and says“well, we don’t have it in the back, so I guess you’ll just have to order it.” He didn’t check if they have it at other stores nearby and his attitude the whole time was “buy something quick”. So, we left. Came in planning to spend about $200, left spending $0. The good part of this story was that I’m glad it happened because I was able to get EVERYTHING I wanted for $100 from somewhere else and those people appreciated my busy. I’ll never buy anything at Best Buy after this experience. I’ll just use them to check out products and then buy them somewhere else or online.