Frequently Asked Questions About Best Buy Pentagon City
How do I check product availability at the Pentagon City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pentagon City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pentagon City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pentagon City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1919 reviews)
aureaqueen
November 08, 2025
1 out of 5
I came to buy a laptop and I was waiting for 45 minutes after asking for someone to help me, and I was ignored. I had to leave the store. I will visit a different store.
Response from Best Buy
November 08, 2025
Hello, thank you for sharing your experience with us here. In store shopping trips should be fast and efficient. Can you please reach out to us on Facebook (https://bby.me/sz6ezc), Twitter/X (https://bby.me/vgaoi6), or Instagram (https://bby.me/5xtbcf) with more information about your experience? Please begin your message with "This is regarding my Google Review #66412".
Nelson
November 07, 2025
1 out of 5
Don’t come here, can’t walk in without security following you and had been yelled at by an employee in a wheel chair. Do not recommend.
Response from Best Buy
November 07, 2025
Hello, Nelson,
Thank you for reaching out to us. It saddens us to hear that your recent experience was not a positive one, especially when wanting to shop at your own pace. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #66081" when reaching out on social.
Jamie “
November 07, 2025
5 out of 5
Has the specialty electornic things I need, like usb hub, mice, etc.