Frequently Asked Questions About Best Buy Pentagon City
How do I check product availability at the Pentagon City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pentagon City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pentagon City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pentagon City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1997 reviews)
Ian M
May 27, 2026
1 out of 5
Rude employees..
Response from Best Buy
May 28, 2026
Hello. Thank you for your feedback. We strive for the best customer service so to hear this was not your experience is concerning. If you need any assistance or would like to get your interaction documented, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support.
Please also be sure to include Google Review number 157995 when reaching out.
Thanks!
B.Maricela A
May 27, 2026
1 out of 5
All I did was go to pick up a phone I had ordered. They sent me to one line then to another. Communication is terrible. The person getting my phone asked someone else for help. They weren't with anyone at the moment and they didn't help. They kept talking over each other. I decided I didn't even want to look around or do anything at this location. Definitely won't be coming back to this location.
Keith C
May 17, 2026
3 out of 5
Very poor customer service.
Response from Best Buy
May 17, 2026
Hello, Keith,
Thank you for taking the time to reach out to us here. We understand how important excellent customer support can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 153611.
Facebook (https://bby.me/VuiwWm)
Twitter/X (https://bby.me/q5b3td)
Instagram (https://bby.me/S2CmY2)
We look forward to assisting you there.