Frequently Asked Questions About Best Buy Pentagon City
How do I check product availability at the Pentagon City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pentagon City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pentagon City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pentagon City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1944 reviews)
Garbiel A
December 28, 2025
5 out of 5
Exelente amo venir a best buy empleados amables y serviciales siempre
Baljeet R
December 27, 2025
1 out of 5
I’m going to let everyone know how trash this Best Buy is! Zero customers service, they Lie to me about a price. Then they accused me of being a scam but there worker told me that an holiday deal there running and there was a sign. All they had to do was honor it but they lost me as customer for life and I still paid full price. They also made me wait 20 minutes to even get help on the tvs. Just being honest on how they treat me.👎👎👎👎👎👎👎👎👎👎👎
Response from Best Buy
December 27, 2025
Greetings!
This is not how we want customers to feel. No one wants to be mistreated or feel cheated. We invite you to connect with us via Facebook (https://bby.me/9obt3f), Twitter/X (https://bby.me/4d45lo), or Instagram (https://bby.me/kl2vw9) so that we can look into this. Be sure to send a private message that mentions Google Review 96220 so that we can tie it to your post here.
صلاح ا
December 27, 2025
5 out of 5
Saadia gave me an excellent customer service
Team B
December 24, 2025
5 out of 5
Saadia was amazing. Top tier customer service and deserves a raise.