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Best Buy Pentagon City
1201 S Hayes St
Arlington, VA 22202
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Pentagon City
How do I check product availability at the Pentagon City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pentagon City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pentagon City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pentagon City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1754 reviews)
Latoya R
September 04, 2024
1 out of 5
Never shop at this Bestbuy. There are so many other better ones that will not give you a hard time for an item you already purchased. THE GENERAL MANAGER HERE IS TERRIBLE AND NEEDS TO BE REPLACED. Then you consider going. His other stuff is nice but he’s not and you know what they say about one bad apple. I hope he gets treated exactly how he treats others. Thanks to all the other Bestbuy staff in other stores that is not like this manager and is way more understanding. Take your business to them.
Response from Best Buy
September 04, 2024
Hi, Latoya,
Thank you for sharing your concerns with the GM in your local Best Buy. I can understand how a bad experience can hurt your view of the store. We would be interested in hearing more about your experience so that we may look into correcting any incorrect behaviour with the GM. Please reach out to any of our Social Media Profiles below with Review 64159585 for help.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Sincerely,
^Tommy
Hadeer A
September 02, 2024
5 out of 5
Saadia is amazing & supportive, she provides my family with an excellent customer service . I highly recommend her
Amy S
September 01, 2024
1 out of 5
They do not actually check their open box items before declaring them “excellent” condition. I drove out of my way to pick one up, got home, and it went straight to the blue screen and I couldn’t get past it. Brought it to another Best Buy location - they confirmed nobody had checked it, and when they ran the diagnostics, there was a problem. Totally irresponsible and a waste of time!
Response from Best Buy
September 01, 2024
Hi there, Amy,
Thank you for reaching out to us here and for bringing your experience to our attention. I'd love to ensure that this is addressed further.
To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review.
64147522
Thank you, and we look forward to hearing from you.
^Duncan
Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
barry c
August 31, 2024
5 out of 5
Marcus was extremely help. He put me on the right track to upgrade my technology!! Fantasti😍😍😍😍