header_logo
GEEK SQUAD

Best Buy Pentagon City

4.0
(2048 reviews)
1201 S Hayes St
Arlington, VA 22202
(703) 414-7090
Schedule a serviceTrack your repair
Directions
Services Offered
On This Page:

Find Items in This Store

Shop Best Buy Pentagon City

Specialty Shops and Services

More to Explore

Frequently Asked Questions About Best Buy Pentagon City

How do I check product availability at the Pentagon City Best Buy?
How do I check my order status?
My local Pentagon City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Pentagon City stores’ holiday hours?

Recent Reviews

4.0
(2048 reviews)
Mateo K
October 18, 2026
1 out of 5
First of all I don't see the sales rep anywhere on the receipt. I purchased a phone and brought the $69.00 warranty. The sales rep told me "If anything happen to the phone just bring it back and we will replace it". Not the case at all. I was asked if I have a appointment the the geek squad. I told the rep I do not know anything about a geek squad. I was told to go online to get the phone fix. I hate being lied to. PLEASE EDUCATE YOUR STAFF ABOUT THIS PROCESS. The sales reps either get a kick back or bonus for selling warranties.
Amari R
October 18, 2026
5 out of 5
The BEST service! Otto and Raven helped me immensely after I spent the entire day searching for a new phone because I was locked out of my old one. They were able to set me up with a new Samsung Galaxy, headphones to go with it, and a payment plan through the Best Buy Visa Card. I was worried I'd lose access to all my previous work and data, but they went above and beyond to assist me, walking me through how to restore everything. I'm incredibly grateful that I visited Best Buy before doing a factory reset on my old phone. Thank you, Otto and Raven!
Wisam A
October 16, 2026
1 out of 5
I had a very disappointing experience at this Best Buy location in Pentagon City. The customer service was very poor, and I felt like I was being misled about the price. The item was priced at $69, but they tried to sell it to me for $106. That is a significant price difference, and I was not happy with how the situation was handled. Customers deserve honest pricing, transparency, and respectful customer service. This experience made me lose trust in this store. I hope management addresses this issue and trains its employees to treat customers fairly and explain price differences clearly. I would advise other customers to double-check prices before making a purchase at this location.
Response from Best Buy
October 17, 2026
Hello Wisam, Thank you for sharing your experience. We can see why you’d be upset. We understand your concerns about seeing an item displayed at one price and then being charged a significantly higher amount at checkout, as well as feeling that the situation was not explained or handled appropriately when you raised the discrepancy. We can certainly appreciate how frustrating it is when the price presented in-store does not match what you are ultimately asked to pay. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #239333 privately. • Facebook (https://bby.me/CLtRJJ) • Twitter/X (https://bby.me/Ug9tLD) • Instagram (https://bby.me/5gTlSU)
Love
October 09, 2026
5 out of 5
I had the pleasure of working with Darius in the camera department, and let me tell you, he KNOWS his stuff! He was incredibly knowledgeable, patient, and helpful throughout the entire process. He helped me find the perfect camera for my needs, and I traded in my Nikon and left with a Sony that I’m extremely happy with! 📸 Thank you, Darius, for making this such a wonderful experience and for providing such excellent customer service. You made the entire process smooth and enjoyable. I truly appreciate your help! Highly recommend asking for Darius if you’re shopping for a camera! 👏🏽

About Best Buy Pentagon City

bestbuy.com