Best Buy Pentagon City

Horrible customer service. Had to wait for ages just to be told by some rude lady who I guess was the manager that I can’t trade in. Was probably sitting there for around 30 minutes before someone actually came over to help me. Don’t come to this Best Buy.

Will not be returning to this location some of the staff are nice the others not so much. Had a short foreign lady get an attitude because I was taking a phone call while she was ringing me up at the register. If you see that I’m on the phone and I notified you before the transaction I’ll be on the phone why give me attitude and unneeded dialogue. Plus when I apologize to her for being on the phone because I felt kind of bad. when I stepped back and I looked at the situation, I did notify her that I’ll be taking an important phone call, so it was no reason for her to give me attitude. She more so got mad because I didn’t want that unnecessary membership. They’re trying to charge people $50 for. Not to mention geek squad at this location had an attitude because they are overworked. They had an open box item marked as excellent when it wasn’t with the original charger and it had physical scratches on it. It was an African-American woman working there.She didn’t greet me. She was on her phone doing something. And she’s just walking around the store, giving Orders to the employees, In a Controlling manner so I assume She’s the manager. Either way I’m done with this location. I will not be Shopping here anymore and I’m also about to call corporate about that lady. she smacked her teeth and walked away Because I was on the phone

Regular customer for 25+ years. Always a great selection with knowledgeable team members.

Sempre otimo