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Best Buy Pentagon City
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop
Trade-In
Hearing Solutions Center
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Frequently Asked Questions About Best Buy Pentagon City
How do I check product availability at the Pentagon City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pentagon City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pentagon City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pentagon City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1908 reviews)
Simon N
October 21, 2025
1 out of 5
Worst customer experience of my life
Abdallah E
October 19, 2025
1 out of 5
Some of the employee are professional, and easy to deal with, but I had the luck to deal with Raul, he lack the knowledge to solve a problem, I ordered a laptop for my niece (Gift) as a pick up and forgot to put her father’s name as the person to pick it up.
When he reach this location, Raul, instead of offering solution started reciting rules and regulation of Best Buy (which I totally understand), and his solution was to send an email of which he would need 30 minutes to confirm or cancel the order.
I tried to talk to him over the phone, he was dismissive by saying I need to take the next customer (The entire encounter, took less than five minutes entering the door of the store and leaving with the laptop in hand).
I went into the application, and there was an option to change the pick up person name.
Problem solved.
But not by Raul, the employee who was supposed to to help solve a simple mistake as quickly as possible, not to complicate the situation with his half an hours wait solution.
In any case this is not my first time dealing with best buy, most of the time it’s perfect, and sometime mistakes happens, and I totally understand, and I rarely write a review on anything, but this is not the first time I had problem with this location for one reason or the other.
I prefer going to Best Buy that is located near Bailey's Crossroads, more helpful and friendly.
Response from Best Buy
October 19, 2025
Good Afternoon, Abdallah,
We certainly understand how you are feeling after there was an issue with your recent pickup order and not getting the assistance you needed. We would be happy to review this further with you. Please feel free to send us a private message on social media, so we can help. Make sure you include your Google review case ID in your message: #57923.
^Bobby
Brando
October 18, 2025
5 out of 5
I had a rear experience here. I came in for a tv and there was a guy here by the Name Devin Gary that was really informative about different products.
Abed O
October 02, 2025
1 out of 5
Trop chers
Response from Best Buy
October 02, 2025
Hi, Abed,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand expecting competitive prices when shopping with us.
Please send us a private message on any of the following social media platforms: Facebook (https://bby.me/muzw0o), X (https://bby.me/zvad2t), or Instagram (https://bby.me/o3906b). We would be happy to tell you about the ways to save even more in store or online, including our Price Match Guarantee.
Be sure to mention “Google review #50815” in your social media message.