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Frequently Asked Questions About Best Buy Pentagon City
How do I check product availability at the Pentagon City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pentagon City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pentagon City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pentagon City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2039 reviews)
Trayona M
September 24, 2026
2 out of 5
Horrible customer service.
Imane D
September 14, 2026
5 out of 5
I would like to thank Saidiya for her wonderful service. She is such a kind, friendly, and professional person. She always treats people with respect and makes you feel welcome and comfortable. She is very helpful, patient, and truly cares about doing a great job.
I really appreciate her kindness and the way she treats everyone. I highly recommend Saidiya to anyone looking for someone who is professional, caring, and pleasant to work with. Thank you so much, Saidiya
E E
September 08, 2026
1 out of 5
Absolute waste of time coming to this location. This is the closest Best Buy to me and I wish I had read the reviews first.
The store is fairly small for a Best Buy which limits what they offer. I specifically came here looking for a laptop charger and brought my laptop with me to make sure it was the correct one. A sales associate had us going up and down several aisles, even declaring that this location did not sell the item. Luckily, I found it on my own. Instead of letting me try the item before purchasing, again to make sure it was the correct one for my laptop model, the associate claimed that I had to purchase it and could try it in the store. The item indeed was not fit for my laptop and thank God I was able to return it less than a minute later. Do not recommend this location 📍
Response from Best Buy
September 08, 2026
Hello,
Thank you for reaching out to us with your review. Making sure you get the correct charger for your computer is very important, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/F1G44b), Twitter/X (https://bby.me/QEmQxH), or Instagram (https://bby.me/0sHUJM). Please reference Google Review, #219749.
kevin g
August 29, 2026
5 out of 5
saddia is the best worker you guys have she’s a wonderful person and i got what i needed, very helpful please ask for her she will extra mile and help your needs