Adrienne E
September 06, 2026
Not only did it take them four days after I paid and left my phones and hard drive to tell me they couldn’t do what they said (on the phone and in person) that they could do, they couldn’t find my order number when we came in to pick up the job they didn’t do! I do not recommend this GeekSquad office. Do you want them to lose your stuff? We thought that they had lost it, then they found it.
Connor H
September 05, 2026
I guess Best Buy wants to follow down the Circuit City road. I made an order. The delivery driver delivered someone else's order. I tried to call the store. That led me to an AI that didn't understand me and a third party that told me my only option is that I have to take it to the store to get this fixed and they would maybe be able to help. She informed me that they don't take calls at the store anymore. What a joke!
Response from Best Buy
September 05, 2026
Hello ,
We can see why you’d be upset if there was a mixup with your order. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #218604 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/Jvrku7)
• Twitter/X (https://bby.me/7cKMWG)
• Instagram (https://bby.me/eKo0ut)
Best buy has really deteriorated in customer service. Purchased laptop from another vendor.
Response from Best Buy
September 04, 2026
Hello, Hugh,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service. We’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/XF9AZ0), X/Twitter (https://bby.me/MmqTVb) or Facebook (https://bby.me/WgFa8E) with the full details of your situation. Also add Google Review 218042. We look forward to hearing from you.
Never have what I need. Going to Amazon