Came in on a Sunday to check on some smart TVs. Walked around for 20 minutes hoping 1 of the many employees would notice my and offer some assistance with questions I had. No such luck in this customer service environment plaguing our Country these days. Decided to take my business elsewhere. I can see why so many places are going out of business these days since you can't find people who actually want to their job anymore. RIP Best Buy 🙏
The facility is tired looking but acceptable. The employees are not the friendliest, they will walk by you or try to avoid you if you have e a question. Wait to get help is long, register is slow. Good selection of products, expensive compared to online retailers but I guess that's the price for immediate availability. Lacking in customer service, facility in need of updating.
Response from Best Buy
January 10, 2026
Hello, Mladen,
Thank you for sharing your concerns with your visit to the Charlottesville, VA Best Buy location. We would be glad to get as much information about your visit and to support you in any way you may need. Please reach out to us on any of our social media profiles below with Review 103196.
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Renas and Bear were very helpful in helping me find an iPad last weekend, Renas also helped me out with a Dyson and knew all about it! Very kind young kids working at this location. They also told me about the Best Buy card which they applied me for in like 2 minutes, the 10% back was really nice.
Deadass there workers help one person and I showed up looking to spend money on a tv and they took 45 minutes to get someone to help me. I saw 4 workers doing nothing just standing around that could’ve been helpful and the front desk told me “we’re getting someone on it” and that didn’t seem completely true
Response from Best Buy
January 06, 2026
Hello,
Thanks for taking the time to share your feedback with us. We can understand seeing employees helping one customer, but not offering you assistance for your TV purchase, isn't welcome. We'd like to review this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/7zvwz6), Twitter/X (https://bby.me/t2gnmk), or Instagram (https://bby.me/ays1jd). Please also refer to your "Google review #101237" in your message.