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Frequently Asked Questions About Best Buy Charlottesville

How do I check product availability at the Charlottesville Best Buy?
How do I check my order status?
My local Charlottesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Charlottesville stores’ holiday hours?

Recent Reviews

4.1
(2234 reviews)
Ray T
April 12, 2025
1 out of 5
What a joke. Absolute shell of what it used to be. Staff seems to piss off to anywhere but a helpful position. also it would be helpful to put the returns sign by checkout so people don’t waste their time waiting at Geek Squad where it used to be.
Response from Best Buy
April 12, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my returns will be processed quickly and efficiently. Can you please reach out to us via private message on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 65036243". Full Name E-mail Address Phone Number Store Location Regards, ^Josh Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/bestbuy)
Nathan L
April 05, 2025
5 out of 5
The staff was proactive, friendly, and helpful. The tablet selection was beyond satisfactory. No complaints!
Jon E
March 12, 2025
3 out of 5
Called the store and placed an order with somebody who was extremely friendly. She took the time to go find the items and make sure they had them in stock. Sent us a invoice which we paid and then went to the store to pick up the items. Once we got there we found out that the person we spoke to on the phone did not work at the store and was at a call center somewhere and that she was putting us on hold and not checking the items. The whole point of us calling the store was so we didn't travel 45 minutes to find out they didn't have it in stock. Luckily they had what we needed but was not happy with the fact they made it seem like we were talking to a store employee when in fact we were not. But the employees at the store were extremely friendly and helpful.
Response from Best Buy
March 12, 2025
Hello there, Jon! Thank you for taking the time to reach out on Google with a review. I can fully understand the desire to speak with someone at your local store before making the trip. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64918392 in your message. You can find us here: Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) We hope to hear from you! Kind regards, ^Ryan
Horacio D
March 09, 2025
5 out of 5
Muy buena atención de parte del personal

About Best Buy Charlottesville

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