Best Buy Charlottesville

Had my item ready and loaded it in my car.

Best Buy has a gigantic online presence, but its stores have been suffering lately. They look like glorified mini cell phone stores and Apple displays. The empty shelves speak volumes.

What can you say about a store that never answers the phone. Customer service sucks.

Awful experience from start to end. I recently bought a TV online but got error messages when trying to schedule a delivery / install, so I bought the TV online as in store pickup and decided to drive 45 minutes to the Charlottesville store a couple days later to set up the install. Had a poor in store experience (bad customer service, long wait times, managers that didn't seem to care, the list could go on) but in the end I got the install scheduled. Day of install.....the guy shows up with a TV stand that I didn't order but not the TV I ordered. He leaves and the TV gets delivered a couple hours later. Next day, I drive back to the store (45 minutes each way again) and unfortunately I speak to the same manager as the prior week, Tina Merritt. She clearly did not want to deal with me so she passes me off to Darius, tells him to handle it, and says she'll add any credits she thinks are needed once he's done. Darius fumbles his way through the process and eventually I decide to cancel the entire order. He calls for Tina to give him an override on a delivery charge but she's nowhere to be found. At this point I am not surprised. Once all is said and done, I think I've gotten everything refunded but that doesn't do anything to account for my time driving to the store twice, time spent at the store, or time I took on the install date for the install that didn't happen. The silver lining to this experience is that it caused me to drive to The Big Screen Store in Fredericksburg. I decided to buy a slightly better TV they had priced for less $ than the one at Best Buy. Also they deliver to me for free, Best Buy charged me $149 delivery. The install is a flat $200 vs Best Buy nickles and dimes for everything & would have been over $700 for the same install. I've bought most of my electronics from Best Buy for years but after this debacle they've lost me as a customer for good.