Best Buy Charlottesville

My experience to Best Buy recently was a disaster from the time I stepped in. There were two people right there, laughing and socializing. I asked for help. I waited over in the area I had to re-ask for help three times before somebody finally came. I am legally blind, and had my son there who drives and we were there to buy the metal glasses generation two We were very specific in what we wanted in the type of lens, etc. she reassured us Time and again throughout the process, she had the right problem. Rest assured she would put it up at the front. However, upon checking out and taking it home, it was totally the wrong product, the wrong lens and the wrong Frame it is very frustrating as we could’ve ordered it online however we believed in the confidence of doing our shopping experience in person We called the store for them to blame it on us it is very frustrating when the consultant let us That the lenses were transitional, and that indeed they do not even carry transitional lenses In the first place, so she obviously didn’t even know what she was selling. I highly recommend. The staff be more mindful of what they’re selling rather than just trying to hurry and make a Cell The store was not busy at all people standing around Doing their own thing, but definitely not helping the customers and we were there to make a large purchase Without the proper knowledge from the sales person without the confidence From the store as a whole and in general Will not go back and we’ll just order online Like I should’ve in the first place

Disappointing Experience - Incorrect Product Information and Wasted Trip I’m extremely disappointed with the service we received at this Best Buy location. My mother, who is blind, specifically made the trip to the store because she wanted the confidence of selecting the right product in person rather than ordering online. We spent over 20 minutes with a sales associate asking detailed questions about the Meta Ray-Ban smart glasses with transitional lenses. The associate assured us they had the product in stock and brought what we believed was the correct item to the register. When we arrived home, we discovered it was the wrong product entirely - different frame color and standard tinted lenses instead of transitional. When I called the store, I was told they don’t carry transitional lenses at all, directly contradicting what the sales associate had told us. This was more than just an inconvenience. My mother chose to visit the store specifically to avoid this exact situation. Instead, we wasted 45 minutes of drive time and left with the wrong product after being given false information. We’ll be returning the incorrect item and ordering the right product directly from Meta. Unfortunately, this experience has lost Best Buy our future business. For anyone looking for these glasses, I’d recommend ordering directly from Meta to ensure you get what you actually need

Ben helped my son find what he was looking for, as well as showed good customer service.

Staff helpful but out of stock at this location. Needs better inventory totals.