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Frequently Asked Questions About Best Buy Charlottesville

How do I check product availability at the Charlottesville Best Buy?
How do I check my order status?
My local Charlottesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Charlottesville stores’ holiday hours?

Recent Reviews

4.1
(2322 reviews)
Travis S
January 07, 2026
5 out of 5
Renas and Bear were very helpful in helping me find an iPad last weekend, Renas also helped me out with a Dyson and knew all about it! Very kind young kids working at this location. They also told me about the Best Buy card which they applied me for in like 2 minutes, the 10% back was really nice.
Fabel
January 06, 2026
3 out of 5
Deadass there workers help one person and I showed up looking to spend money on a tv and they took 45 minutes to get someone to help me. I saw 4 workers doing nothing just standing around that could’ve been helpful and the front desk told me “we’re getting someone on it” and that didn’t seem completely true
Response from Best Buy
January 06, 2026
Hello, Thanks for taking the time to share your feedback with us. We can understand seeing employees helping one customer, but not offering you assistance for your TV purchase, isn't welcome. We'd like to review this further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/7zvwz6), Twitter/X (https://bby.me/t2gnmk), or Instagram (https://bby.me/ays1jd). Please also refer to your "Google review #101237" in your message.
Annie &
January 06, 2026
1 out of 5
Their phone system is horrible, it is impossible to talk to an actual human at the store itself
Response from Best Buy
January 06, 2026
Hello, Annie, Thank you for sharing your concerns with trying to contact the local store. You can certainly visit the store for support from a store representative. We have consultants available from our national call center on the phone or our social media team at any of the profiles below with Review 101238 if you need to speak or chat with another representative for help. Facebook (https://bby.me/vruk5u) Twitter/X (https://bby.me/89npzt) Instagram (https://bby.me/ypvdyu)
R G
January 02, 2026
5 out of 5
Very helpful staff

About Best Buy Charlottesville

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