Michael P
December 07, 2024
What can you say about a store that never answers the phone. Customer service sucks.
Response from Best Buy
December 07, 2024
Hi, Michael,
Thank you for your feedback. While our stores are currently unable to receive calls, we would be happy to follow up and assist however we can.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64527408" in your message. Thanks!
Regards,
^April
Brandon P
December 03, 2024
Awful experience from start to end.
I recently bought a TV online but got error messages when trying to schedule a delivery / install, so I bought the TV online as in store pickup and decided to drive 45 minutes to the Charlottesville store a couple days later to set up the install. Had a poor in store experience (bad customer service, long wait times, managers that didn't seem to care, the list could go on) but in the end I got the install scheduled.
Day of install.....the guy shows up with a TV stand that I didn't order but not the TV I ordered. He leaves and the TV gets delivered a couple hours later.
Next day, I drive back to the store (45 minutes each way again) and unfortunately I speak to the same manager as the prior week, Tina Merritt. She clearly did not want to deal with me so she passes me off to Darius, tells him to handle it, and says she'll add any credits she thinks are needed once he's done. Darius fumbles his way through the process and eventually I decide to cancel the entire order. He calls for Tina to give him an override on a delivery charge but she's nowhere to be found. At this point I am not surprised.
Once all is said and done, I think I've gotten everything refunded but that doesn't do anything to account for my time driving to the store twice, time spent at the store, or time I took on the install date for the install that didn't happen.
The silver lining to this experience is that it caused me to drive to The Big Screen Store in Fredericksburg. I decided to buy a slightly better TV they had priced for less $ than the one at Best Buy. Also they deliver to me for free, Best Buy charged me $149 delivery. The install is a flat $200 vs Best Buy nickles and dimes for everything & would have been over $700 for the same install.
I've bought most of my electronics from Best Buy for years but after this debacle they've lost me as a customer for good.
Response from Best Buy
December 04, 2024
Hello Brandon,
Thank you for the review. I definitely understand why you'd be disappointed with the customer service you described. I would be frustrated, as well. We never want to make it difficult to have deliveries and installs done with us.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Regards,
^Kristy
I was standing at a checkout ready to drop $300 on a Doorbuster item and you tell me I can't get the deal because I don't have a membership? Ridiculous. I'm sure the next place will be happy to get my money.
Response from Best Buy
November 26, 2024
I appreciate you taking the time to share your feedback regarding your recent visit, David. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www.facebook.com/bestbuy) with the details of your situation, your full name, phone number, e-mail, and the address to the location visited. Also add Google Review 64479350. We look forward to hearing from you.
Sincerely,
^Deysha
Ordered online, ready for pickup within 30 min. Friendly and price competitive.