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Best Buy Charlottesville
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Charlottesville
How do I check product availability at the Charlottesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlottesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlottesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlottesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2220 reviews)
Mike V
February 15, 2025
1 out of 5
This location dropped the ball on me three times in a months time.
Deborah M
February 14, 2025
2 out of 5
All the employees looked like teenagers when I visited. I wonder if they could hire a couple people over age 50 to balance things out some?
Kev L
February 10, 2025
1 out of 5
I would give the management at BestBuy zero stars if there were an option for that. Absolutely the worst company to deal with. They have deceptive business practices. As they say “BUYER BEWARE”
I will not set foot in a BestBuy store again.
Response from Best Buy
February 10, 2025
Hello, Kev,
Thank you for reaching out to us here on Google, and taking the time to share this feedback. We understand how important excellent customer service can be to your experience in store, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64798121
regards,
^Brandon
Devanne S
January 31, 2025
2 out of 5
Stopped in to purchase a new MacBook today. I had planned on just getting the apple care through the store today. I don’t recall the name of the man who helped me.. however I was deceived into purchasing their “Best Buy Total” which is $179 and almost 3 times the price of apple care and only covers one year compared to the 3 apple care covers. I very directly said “No, I only want the apple care” when asked about this program that would not benefit me as I rarely come here, yet he simply did it and added it anyways. This was absolutely unacceptable. I would hate to think being female or a young adult by herself had anything to do with being taken advantage of.. i am buying an $800 laptop and this is absolutely unacceptable. Based on your reviews it seems the training in this business is not of the highest quality. I would hate to think this is how they are trained to do things.. I have since called and had it removed and will be keeping my eye out for the refund. I hope the other woman buying the same laptop at the same time did not get taken advantage of as well. I will be getting the apple care through apple directly. Best Buy, I ask that you do better. Bad business practices like this will not get you far.
Response from Best Buy
January 31, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to make sure my electronics are covered with the extra protection plans available to me, and I want to know that I am getting the proper plan that I requested. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64761934".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
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