Best Buy Charlottesville

Absolute rip-off and scam of a place to shop. We purchase TVs fairly often through here for the company I work for. One I got in June was cracked, but I figured maybe that was on me in loading, unloading, or driving and could have been my fault, so I didn't think much of it. ​Then on August 19th, we needed a couple more TVs, so we purchased them here with the company card. Our facilities team was busy and didn't get them installed for a week or two. One had a crack and the screen didn't work. From the time we purchased, found the issue, and went to return it, it had been about 3 weeks, maybe a little over. ​Best Buy refused to exchange it since I was out of the 15-day return window, which I understand, but I have purchased at least 30 TVs here in the past year and this is the 2nd one in 2 months that was broken. Instead, they tried to get me to pay for some Best Buy subscription to extend the return period. Being a company purchase, I cannot easily do that. ​So I said fine, it's truly no big deal, I'll just purchase another one later this week on the company card. Can you at least take this broken one off my hands so I'm not driving it back to the office? They refused without a $30 fee, so I went and threw it in a dumpster at my job. ​Just a crazy interaction. It feels like a scam of being nickel-and-dimed and horrible customer service. The employee told me "this is why we reccomend a 2 year warranty". I should not be expected to purchase a warenty for a new projduct to work. This isn't something that died after a year and a half, it was sold defective. We will no longer be returning here for our technical or TV needs.

Not only did it take them four days after I paid and left my phones and hard drive to tell me they couldn’t do what they said (on the phone and in person) that they could do, they couldn’t find my order number when we came in to pick up the job they didn’t do! I do not recommend this GeekSquad office. Do you want them to lose your stuff? We thought that they had lost it, then they found it.

I guess Best Buy wants to follow down the Circuit City road. I made an order. The delivery driver delivered someone else's order. I tried to call the store. That led me to an AI that didn't understand me and a third party that told me my only option is that I have to take it to the store to get this fixed and they would maybe be able to help. She informed me that they don't take calls at the store anymore. What a joke!

Best buy has really deteriorated in customer service. Purchased laptop from another vendor.