Best Buy Charlottesville

Hard to support a company that pushes as hard as they did for me to open a credit line with them. I’m trying to purchase an item in full and they keep asking me to get a credit card with them. They also apparently sell Shoktz headphones (more expensive than they used to be) without a charger! Just plain stupid!

Do not attempt to purchase anything online for store pickup. Says ready for pickup in an hour. Not true. Manager informed me usually takes 2 hours or more. Then after 2 hours "no email" confirming "ready for pickup" call store to be informed that they know nothing at the store level. "The system" has to release the item that was paid for ahead of time online. They have no way to tell if it will be 4 hours or 2 days. Total sham. Seems as though do-less lazy employees couldn't be bothered to walk 3 feet to pull the charger off the shelf and hand my prepaid order to me. Customer service here is non existent. I'm out of town for work. My office ordered the $100+ charger for my work tablet which died and charger broke. If it wasn't such an expensive replacement part for a work tablet I'd buy it off the shelf myself. Alas thats 3 hrs I'll never get back. Don't waste your time this place needs to go out of business and hopefully soon. Do better Best Buy stop with the AI customer service crap as well, perhaps pay actual people to speak with your customers? Garbage company avoid if at all possible.

Quinn was very knowledgeable, had me in and out quickly with everything I needed.

I made an appointment to get my car stereo looked at because it stopped working. Ihad to go here because Harrisonburg Best Buy said so. I got my stereo about three years ago . I just wanted to find out why my touch screen wouldn’t work. And I told them if it is not good I want another one similar to my kenwood I already had. I met with Ben. He was very accommodating to me. He said he would look at it and see what he can do. We talked about another system that he helped me picked out. I was adamant about a ken wood because I trust that brand and it sounds amazing in a corvette. Ben did everything he could to help me but he said it was no longer working. He installed another system in for me I really do appreciate him doing that and trying to help me navigate the new system. I definitely would take my car back if I needed him. If you are looking to install a car stereo he is your guy. Thank you again Ben!