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Frequently Asked Questions About Best Buy Charlottesville

How do I check product availability at the Charlottesville Best Buy?
How do I check my order status?
My local Charlottesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Charlottesville stores’ holiday hours?

Recent Reviews

4.1
(2230 reviews)
Jon E
March 12, 2025
3 out of 5
Called the store and placed an order with somebody who was extremely friendly. She took the time to go find the items and make sure they had them in stock. Sent us a invoice which we paid and then went to the store to pick up the items. Once we got there we found out that the person we spoke to on the phone did not work at the store and was at a call center somewhere and that she was putting us on hold and not checking the items. The whole point of us calling the store was so we didn't travel 45 minutes to find out they didn't have it in stock. Luckily they had what we needed but was not happy with the fact they made it seem like we were talking to a store employee when in fact we were not. But the employees at the store were extremely friendly and helpful.
Response from Best Buy
March 12, 2025
Hello there, Jon! Thank you for taking the time to reach out on Google with a review. I can fully understand the desire to speak with someone at your local store before making the trip. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64918392 in your message. You can find us here: Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) We hope to hear from you! Kind regards, ^Ryan
Horacio D
March 09, 2025
5 out of 5
Muy buena atención de parte del personal
TORIBIO D
March 09, 2025
4 out of 5
Le hace falta mas cosas 😬
Edgar P
March 09, 2025
1 out of 5
Yesterday I had a bad experience in this store, I went in to pay for my card and the staff who work at Best Buy look at me from Pia to Head and tell me that I have to go out for my clothes, I came with my children, what I told them was that I was coming to pay for my Best Buy credit card.
Response from Best Buy
March 09, 2025
Hello, Edgar, Thank you for reaching out to us here on Google, and taking the time to share those details here with us. We understand how important excellent customer service can be, and know we would be reaching out for support in this as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64906971 regards, ^Brandon

About Best Buy Charlottesville

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