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Best Buy Charlottesville
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Charlottesville
How do I check product availability at the Charlottesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlottesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlottesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlottesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2349 reviews)
Jonathan T
April 03, 2026
5 out of 5
I always love going here, I’m big into electronics and computers. My mom upgraded to a new tablet and the gentleman who helped her was very kind and professional. Thank you.
Nairim A
March 29, 2026
5 out of 5
Excelente atención!
Yujuan Y
March 29, 2026
1 out of 5
Horrible experience with Best Buy regarding a desktop build service.I was first contacted on Friday and told that my computer was ready for pickup. When I arrived, I was informed that it had not been completed. A manager then assured me it would be ready on Saturday, so I made a second trip, and only to be told it was still not done. Today (Sunday), I went to the store for the third time, and once again, the build was not completed. This time, I was told it would take at least 6 more hours, with no guarantee it would even be finished that day. That is INSANE and unacceptable! Basically I wasted my whole weekend and they did not have any compensation. At no point did anyone proactively update me or take responsibility for the situation! I don’t understand how they get this job!
Jesus Christ!! When I finally got my desktop and came home, I found they forgot to put my adapter in the package and I have to go to Best Buy again!
Response from Best Buy
March 29, 2026
Good Afternoon, Yujuan,
We certainly understand how you are feeling after your computer was not ready as expected and you've been unable to get the help you needed. We would love to look further into this with you. Please start by sending us a private message on social media with your Google review case ID in the message: #136278.
- Facebook (https://bby.me/QlYv4k)
- Twitter/X (https://bby.me/lLIix8)
- Instagram (https://bby.me/Ku4uBJ)
Ron H
March 28, 2026
5 out of 5
Good service