Best Buy Charlottesville

Worst company ever! Please read and be warned! We spent $700 on a new ignition system for our car to be told the day before install we needed two keys. Went and bought the two keys had to repurchase everything just to be told the day before install we need a level two person not a level one. Reschedule the date almost a month out just to randomly have everything sent back and refunded for no reason. Almost 2 hours on the telephone just to be told sorry that's how we do things. There's no one to help you if you do business with these people I wish you the best of luck.

## **How Best Buy Lost a $1,000 Sale — and a Customer for Life** **TL;DR:** Best Buy failed to deliver an appliance, mishandled the refund, and required weeks of escalation and executive complaints to fix a problem they created. The issue was eventually resolved, but only after excessive effort- from me, the customer. I purchased a KitchenAid dishwasher from **Best Buy** for roughly $1,000, including installation. Best Buy missed multiple delivery dates and ultimately admitted they could not obtain the unit and would refund the purchase. Instead of refunding the original payment method, Best Buy issued gift cards without my consent for an appliance that was never delivered. This led to billing and collection issues involving their credit card partner, even after Best Buy later stated in writing that the balance had been “taken care of.” Despite written assurances from Best Buy’s Executive Resolution team, I continued to receive contradictory correspondence and collection activity. Resolving this required repeated escalation, extensive documentation, and double-digit hours of my time to protect my credit rating — all for a failed delivery and refund that should have been straightforward. One notable observation from my in-store experience: **ironically, the more senior the management level I attempted to engage, the harder it became to get anyone to take ownership of the issue.** Front-line staff were courteous, but accountability diminished higher up. Yes, the matter was eventually resolved. However, the amount of time and effort required was far beyond what any customer should reasonably expect. This experience reflects broader issues with delivery execution, refund handling, internal coordination, and accountability. As a result, Best Buy lost not just this sale, but my future business.

Great friendly staff

No one in the store is older than 25. They don't listen to what you say and they just repeat practiced lines.