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Frequently Asked Questions About Best Buy Charlottesville

How do I check product availability at the Charlottesville Best Buy?
How do I check my order status?
My local Charlottesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Charlottesville stores’ holiday hours?

Recent Reviews

4.1
(2299 reviews)
Gabriel R
November 08, 2025
1 out of 5
This is not the Best Buy. It’s the Worst.
Zachary J
November 06, 2025
1 out of 5
Sold me a defective device, couldn’t make it out within two weeks due to work, school, and midterms, came on 15th day to return or exchange the item and was told I can’t. I was told misinformation when purchasing the item and that I had 60 days in order to return it if had any issues. Will never use Best Buy again. Edit your response is extremely shallow, no you do not care, as if you did I would not continue to have this issue. To everyone reading this just use amazon a 14 day return period is unheard of.
Response from Best Buy
November 06, 2025
Hello Zachary, Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us regarding returning your device. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/d3esl2), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 65557. Kindest Regards.
Karl S
October 24, 2025
1 out of 5
I bought an external antenna with the assurance that Best Buy would install it. Payment issues, two appointments cancelled while I was trying to pay, and then was told that your incompetent workers could not do the installation. This low level of service matches my previous experiences with Best Buy, shame on ME, and I will not be that dumb again! Good bye, Best Bye Bye.
Response from Best Buy
October 24, 2025
Hello, Karl, Thank you for sharing your concerns with wanting to have an antenna installed. I can understand that not having your antenna installed can be difficult. You can certainly reach out to us on any of our social media profiles below with Review 60124 for support. Facebook (https://bby.me/g8qtb9), Twitter/X (https://bby.me/zadxey), Instagram (https://bby.me/71cyak)
Samatha C
October 22, 2025
1 out of 5
Horrific experience! DO NOT SHOP HERE! The manager on duty on 10/22 is completely incompetent, and refused to help with a merchandise and billing dispute. I truly hope this location closes down because they are in the business of ripping people off instead of helping customers. Wait your 2-days from Prime Shipping and go with Amazon!

About Best Buy Charlottesville

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