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Frequently Asked Questions About Best Buy Charlottesville

How do I check product availability at the Charlottesville Best Buy?
How do I check my order status?
My local Charlottesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Charlottesville stores’ holiday hours?

Recent Reviews

4.0
(2405 reviews)
Edwin S
October 08, 2026
3 out of 5
Store employees not very helpful
Response from Best Buy
October 09, 2026
Hi there, Edwin, Not getting assistance when you really need it can be difficult, so we understand your disappointment. If you are still needing help, or want to formally document your review, please send us a message on social media. Please include Google Review 232608. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Clifton P
October 03, 2026
5 out of 5
I want to thank Dahris for making my finding a GoPro 13 Black along with the accessories a very quick and pleasurable experience. He was finishing up with another customer and saw we looked lost. Asked if he could help and I told him what I wanted and he helped me find another memory cars as well as extra batterys and a few other things. Great person and if I didn't tell him we are really impressed with his customer service skills in these days of nobody caring.
Monay J
October 02, 2026
1 out of 5
I asked repeatedly REPEATEDLY for 256 gb . Why do I have a 128 gig product. So frustrating
Týr O
October 01, 2026
1 out of 5
HORRIBLE CUSTOMER SERVICE, I walked in looking to buy a new iPad for my son, A girl who’s name started with a T was very rude from the start, pressured me multiple times into getting the credit card then got pissy when I said no. I asked to speak with another person and she stormed off very bad customer service!!!!!!! ZERO STARS
Response from Best Buy
October 01, 2026
Hi there! That is concerning to hear that you did not receive the service we aim to provide, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/gDuP2q), Twitter/X (https://bby.me/znIwj7), or Instagram (https://bby.me/VgVbh5). Please be sure to include Google Review number 228989. Thank you.

About Best Buy Charlottesville

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