Best Buy Charlottesville

Deadass there workers help one person and I showed up looking to spend money on a tv and they took 45 minutes to get someone to help me. I saw 4 workers doing nothing just standing around that could’ve been helpful and the front desk told me “we’re getting someone on it” and that didn’t seem completely true

Their phone system is horrible, it is impossible to talk to an actual human at the store itself

Very helpful staff

My experience to Best Buy recently was a disaster from the time I stepped in. There were two people right there, laughing and socializing. I asked for help. I waited over in the area I had to re-ask for help three times before somebody finally came. I am legally blind, and had my son there who drives and we were there to buy the metal glasses generation two We were very specific in what we wanted in the type of lens, etc. she reassured us Time and again throughout the process, she had the right problem. Rest assured she would put it up at the front. However, upon checking out and taking it home, it was totally the wrong product, the wrong lens and the wrong Frame it is very frustrating as we could’ve ordered it online however we believed in the confidence of doing our shopping experience in person We called the store for them to blame it on us it is very frustrating when the consultant let us That the lenses were transitional, and that indeed they do not even carry transitional lenses In the first place, so she obviously didn’t even know what she was selling. I highly recommend. The staff be more mindful of what they’re selling rather than just trying to hurry and make a Cell The store was not busy at all people standing around Doing their own thing, but definitely not helping the customers and we were there to make a large purchase Without the proper knowledge from the sales person without the confidence From the store as a whole and in general Will not go back and we’ll just order online Like I should’ve in the first place