Best Buy Chesapeake

Terrible Experience – Poor Customer Service and Defective Product I am extremely frustrated with my experience. The in-store employees were unhelpful and, frankly, rude. When I tried to resolve the issue by contacting the corporate support line, I never received a callback. Each time I called, I was repeatedly rerouted and never able to speak with anyone who could actually help. I purchased a defective television, and it's now been nearly three weeks with no resolution. Instead of simply processing a return, the company insists on sending the TV off for repairs. I’ve been without a working television for almost a month due to a product that was broken when I bought it. The corporate policies seem designed to avoid addressing customer issues, rather than solving them. I expected much better service and support, but unfortunately, this experience has been nothing but frustrating. 0/10 Do not recommend.

Top notch Best Buy much more on display to put hands on tech. cheerful staff and inspiring music playing as well.

Bought a new tv. Speakers failed in two days. Now i have been without a tv for a couple weeks. I paid 100 dollars for extra protection and had two days. Now im being told since i had to send it back in for repairs i have to pay another 100 dollars to get the protection again. Now remember i only had the tv for 2 days. Geek squad told me to take the tv back to store and exchange it. Got to the store and they told me i had to send it in for repairs. Major headache after spending a grand on a new tv. Store teammates where not helpful and seemed to not care. Wish i could just get my money back. Called corporate was told they would call me back. Never heard from anyone. Best Buy does not care about

I bought a TV on 5-13-25, and the employee said the receipt would be on my Best Buy online account. However, the receipt is inaccurate. I have contacted the local store, customer service phone number, and the corporate email address. I have still not received an accurate receipt.