Best Buy Chesapeake

Excellent service in courteous, workers absolutely love this location.

People need to know how to actually talk to older folks who don't know the tech. Saw this one customer and the tech person explaining to her all these steps when he could have fixed it himself and then explained after instead of waisting everyone's time. Stop focusing on the Corp script guys and fix how you would normally do it if it was your product.

Great customer service. Mikayla was fantastic tonight helping me. I ordered a phone online and came to pick it up today. The system was having issues and wouldn't update the status. .It was saying the phone would be trasy foe pixkup today, but was not ready. I chose to come to the atore 30inutes before it closed in hipes of getting the phone. I asked one service member for help and she said there was nothing she could do..... As the store was about to close I asked for help from a different person. Mikayla looked at the situation and went out of her way to check the shelves and escalate to her support crew in store. The phone was not available in the store, but this help from the staff made it possible for me to change the store pickup location to another store that actually has the phone. Rather than me waiting, this was fantastic. Thank you.

The reps here lied about the promotion on the pre orders. The promotion was pre order and get 200 gift card. Getting here told oh that's only on unlocked phones. None of the the workers knew or stated this. None of the singed said such and the store manager here did not seem to want to help with the issue.donna the samasung rep the the male employee withtbhe long hair and long beard in the cellular section.