I came in today and ask to look at an item. The sales guy wouldn't let me hold the item. He would only let me see it his in hand. I guess he believes I run of with the item.
Customer service is terrible. Calls are typically routed to an outsourced center in the Philippines, and they refuse to transfer the calls to the local store even when there is a communication barrier.
I was hesitant of going to Best Buy because the service I had in the past wasn't very good. However, this was the best service I've had to date!Everyone was so helpful, but particularly I wanted to shout out to Daniel and Mike. They answered all our questions with a smile and went above and beyond their job. Thank you so much for everything, and I hope they get a well deserved raise!
Christian with the geek squad is AMAZING ! He deserves a raise ! Within minutes he solved my phone port issue. He cleaned the port and had it to me within 5-7 minutes as I was in a huge hurry ! His customer service skills are amazing plus his ability to solve the problem in minutes ! I will 10000% be going back to this geek squad ! Great employees. I was also greeted right away and pointed in the right direction to fix my problem.