Best Buy Chesapeake

5 stars – because Graham from Princes Anne Best Buy deserves it) We originally worked with Graham at the Princess Anne Best Buy, and he was absolutely phenomenal. His customer service was top-tier from start to finish. He took the time to thoroughly explain the TV specs, picture quality, sound differences, and what to look for when purchasing a high-end TV. He made sure we truly understood what we were investing in and helped us confidently choose the TCL 75” QM7K Series 4K UHD HDR QD Mini LED (2025 model). Graham was knowledgeable, patient, and professional. If you’re shopping at the Princess Anne location, ask for him! Unfortunately, the experience at the Chesapeake Greenbrier location was the complete opposite. Because the TV wasn’t in stock at the Princess Anne store, Graham sent us to the Portsmouth location, where we walked around for 30 mins and nobody helped us. So Graham told us the tv was at Greenbrier and we completed the order for pickup online. The day before our Super Bowl party (which we were hosting), we arrived to pick up the TV — only to be told it had been accidentally placed on the wrong truck for installation at someone else’s home. For a TV of this size, price, and demand, that level of carelessness is unacceptable. We had already rented a U-Haul for pickup and had someone scheduled (and paid) to mount it. The U-Haul had to sit there for two hours while we waited, costing us additional money. Instead of the TV we purchased, we were given an open-box 98” TV as a temporary solution. The quality was nowhere near what we selected, but we had no choice due to the timing of our event. We were given a $100 gift card, but that hardly covers the inconvenience, additional rental costs, and stress — especially the day before hosting a major event. Two weeks later, installers came to correct the issue, but then stated they didn’t realize how heavy the TV was or how high it needed to be mounted, and that they would need additional installers. The appointment had to be rescheduled. It has now been several days, and no one has contacted us to complete the installation. We are currently sitting with a 98” TV in our home that still has not been properly installed. To summarize: • Graham at Princess Anne = Outstanding service • Greenbrier execution and follow-through = Extremely disappointing I truly appreciate Graham’s professionalism and expertise. He did everything right. The breakdown happened after the sale, and that’s where major improvement is needed.

Came in today to check out what sales were going on and to see if I could get my gf a new laptop (her HP crap the bed). Our service rep was the lovely Kate. Super friendly and helpful. Help us pick out the laptop and best deal for us to save money. Ended up getting a tablet out of it and getting protection plans. Will be back to pickup her new laptop. DELL Warlock 15” R7/16GB/1TB (new) Samsung Tab s10 FE+ (open box) Yearly Best Buy membership Total savings: $575.99 Total spent: $1,123.57

Superior service. Great selection. Good pricing

Please see Nate if you are going to buy anything! He is the SWEETEST person ever with the most uplifting personality:) He made my experience so much fun and exciting!