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Frequently Asked Questions About Best Buy Chesapeake

How do I check product availability at the Chesapeake Best Buy?
How do I check my order status?
My local Chesapeake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chesapeake stores’ holiday hours?

Recent Reviews

4.2
(3599 reviews)
Samnang P
May 06, 2025
1 out of 5
I came in today and ask to look at an item. The sales guy wouldn't let me hold the item. He would only let me see it his in hand. I guess he believes I run of with the item.
Dr. B
May 03, 2025
1 out of 5
Customer service is terrible. Calls are typically routed to an outsourced center in the Philippines, and they refuse to transfer the calls to the local store even when there is a communication barrier.
Emily G
April 26, 2025
5 out of 5
I was hesitant of going to Best Buy because the service I had in the past wasn't very good. However, this was the best service I've had to date!Everyone was so helpful, but particularly I wanted to shout out to Daniel and Mike. They answered all our questions with a smile and went above and beyond their job. Thank you so much for everything, and I hope they get a well deserved raise!
Danielle M
April 24, 2025
5 out of 5
Christian with the geek squad is AMAZING ! He deserves a raise ! Within minutes he solved my phone port issue. He cleaned the port and had it to me within 5-7 minutes as I was in a huge hurry ! His customer service skills are amazing plus his ability to solve the problem in minutes ! I will 10000% be going back to this geek squad ! Great employees. I was also greeted right away and pointed in the right direction to fix my problem.

About Best Buy Chesapeake

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