Best Buy Chesapeake

Geek Squad doesn’t honor appointments. I had an appointment at 7:40PM that I showed up on time for, just to pick up a new device that was scheduled days in advance, only to be told everyone from geek squad went home 2 hours earlier. Extremely unprofessional.

I went to Best Buy to buy an Apple Watch for my wife. While there my daughter saw someone opening pokemon cards in the middle of a video game aisle and got excited. A gentleman named Flock came to help me with the watch and my daughter wanted me to ask about the cards so I did. He was awesome, he told me he would go check and came back and said he had some for her and took us up to ring up the Apple Watch. While up there he gave me some great tips to help my daughter find pokemon cards in the future(which in this market has been insanely hard for a dad.) While checking out, another employee gave my daughter some loose cards and really made her day. I don’t write many reviews but I wanted to make sure I gave Flock his flowers for being a great employee and making my daughters day.

I have been trying for 2 months to get activated cell phone service through Assurance Wireless I was adviced to go to a Best Buy in Chesapeake My phone was a standard TCL flip phone -nothing but the basic The Geek salesman in the help dept was a GEEK!! He said that I needed a password to get in It was a phone Not a tablet! My girl friend and I were asked to move out of the way for the other customers After an hour we got Assurance on the phone to help us I had been without a phone for at least 2 months and in and out of ECU Health ICU for health reasons for weeks I rolled in in a wheelchair with the assistance of my girlfriend No it was not a dream experience!

I had an outstanding experience at the Chesapeake Best Buy, and it was all thanks to Flock! From the moment he greeted me, he provided exceptional customer service. He took the time to ask thoughtful questions to understand exactly what I needed instead of rushing me through the process. Flock went above and beyond by checking inventory on multiple items, making sure I had the best options available. He also helped me across two different departments, which made the entire shopping experience seamless and stress-free. His attention to detail, patience, and genuine desire to help really stood out. It’s rare to find someone so knowledgeable, thorough, and customer-focused. Flock turned what could have been an ordinary shopping trip into a truly excellent experience. Best Buy is fortunate to have an employee like him, and I’ll definitely be returning because of the outstanding service I received. Thank you, Flock!