Frequently Asked Questions About Best Buy Chesapeake
How do I check product availability at the Chesapeake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chesapeake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chesapeake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chesapeake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3757 reviews)
Sherron M
February 16, 2026
5 out of 5
Came in today to check out what sales were going on and to see if I could get my gf a new laptop (her HP crap the bed).
Our service rep was the lovely Kate. Super friendly and helpful. Help us pick out the laptop and best deal for us to save money. Ended up getting a tablet out of it and getting protection plans. Will be back to pickup her new laptop.
DELL Warlock 15” R7/16GB/1TB (new)
Samsung Tab s10 FE+ (open box)
Yearly Best Buy membership
Total savings: $575.99
Total spent: $1,123.57
Angela M
February 16, 2026
5 out of 5
Superior service. Great selection. Good pricing
Ariana e
February 14, 2026
5 out of 5
Please see Nate if you are going to buy anything! He is the SWEETEST person ever with the most uplifting personality:) He made my experience so much fun and exciting!
Sierra H
February 10, 2026
5 out of 5
Just left the Geek Squad and JP was absolutely awesome! 10 out of 10 definitely would recommend.