Frequently Asked Questions About Best Buy Chesapeake
How do I check product availability at the Chesapeake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chesapeake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chesapeake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chesapeake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3715 reviews)
sean h
December 01, 2025
1 out of 5
Terrible service we ordered a controller for pickup we went into the store and they no picked it ( which means they could not find it ). Mind you it’s holiday so there was sell so since it wasn’t in store ( which it was I walked right back there and found it ) they told us we could buy it again while we waited for the money to come back to us again to keep the price we bought it at or we would lose that price. Then they finally told us we could do shipping but would have to wait 11 DAYS for it to ship. I ABSOLUTELY DO NOT RECOMMEND SHOPPING HERE.
Response from Best Buy
December 02, 2025
Hey,
Having a bad experience with online order is frustrating. Please feel free to connect with us on social media links to discuss this interaction. Mention review #79772.
Facebook (https://bby.me/rmqo0o)
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Instagram (https://bby.me/8uzsvq)
John S
December 01, 2025
5 out of 5
Great service, friendly and helpful
Jim M
November 29, 2025
1 out of 5
Don't buy online for pick up at this store. I've been sitting in curbside pickup for over a half hour. There's another car here that's been here longer than me. I'm close to going back in the store to get a refund!
Faith V
November 28, 2025
5 out of 5
Thank you Jevaughn for being so kind and personable!