Frequently Asked Questions About Best Buy Chesapeake
How do I check product availability at the Chesapeake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chesapeake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chesapeake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chesapeake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3825 reviews)
Grant
August 02, 2026
2 out of 5
It would be nice if the 20 people working at the store would maybe walk the floor and ask if customers need any help... probably why Best Buy is struggling....
Response from Best Buy
August 02, 2026
Grant,
We appreciate you taking the time to bring this to our attention. We are truly sorry that this has been your experience and share your frustration. So, that we can investigate what happened and work toward improving future experiences, please send a private message to one of the links listed below. In your response, be sure to state that you are replying to Google Review 197153.
Facebook (https://bby.me/aw9NHl)
Twitter/X (https://bby.me/jxA7ka)
Instagram (https://bby.me/7P8VhJ Buy)
Sabrina M
July 29, 2026
5 out of 5
Danii was the best and helped me find the perfect laptop for me! She knew what she was talking about and we enjoyed working with her! She definitely deserves lunch 😂
Thanks so much Danii!
Lee B
July 28, 2026
1 out of 5
TV stopped working a week ago and I can’t get anyone to come look at it. I am a Total Tech customer and have their protection plan on the TV. I also paid for this tech visit that they canceled. I’m canceling everything with Best Buy. No need to pay for help when you can’t get them to come out and look at things.
Response from Best Buy
July 28, 2026
Hello,
It's unfortunate that you're having a hard time getting a repair done for your TV. We understand why you would be frustrated. We would like to take a look into this matter. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 194696 in your message to us.
X: https://bby.me/BAkbcm
Facebook: https://bby.me/AhZug2
Instagram: https://bby.me/uUMaKk