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Frequently Asked Questions About Best Buy Chesapeake

How do I check product availability at the Chesapeake Best Buy?
How do I check my order status?
My local Chesapeake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chesapeake stores’ holiday hours?

Recent Reviews

4.2
(3818 reviews)
Gregory P
July 23, 2026
5 out of 5
Service representative are very professional and helpful!
Esther C
July 20, 2026
5 out of 5
What a fantastic experience. I went in to purchase a specific laptop for my son for college. I was greeted with kindness, clearly directed on where to go, and upon arriving there, was greeted by an exceptional young man named Levi! Levi was kind, professional, and above all - knowledgeable! Within 5 minutes, he had assisted me in finding everything I had on my list and explained the warranty and Geek Squad support. I could not have asked for better!!!! I was truly blown away at his delivery and support. Well done Sir, and thank you!
Loomsy
July 20, 2026
5 out of 5
Great workers
Landon B
July 14, 2026
1 out of 5
Geek Squad doesn’t honor appointments. I had an appointment at 7:40PM that I showed up on time for, just to pick up a new device that was scheduled days in advance, only to be told everyone from geek squad went home 2 hours earlier. Extremely unprofessional.
Response from Best Buy
July 15, 2026
Hi, We understand how upsetting it can be when a Geek Squad Agent is unavailable to complete a scheduled appointment. We'd like the opportunity to discuss your experience. Please reach out to us through a private social media link and include review #187691, along with any additional details about your experience. We look forward to connecting with you. Facebook (https://bby.me/B8yLgX) Twitter/X (https://bby.me/dW4qau) Instagram (https://bby.me/ihVoO7)

About Best Buy Chesapeake

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