Service representative are very professional and helpful!
What a fantastic experience. I went in to purchase a specific laptop for my son for college. I was greeted with kindness, clearly directed on where to go, and upon arriving there, was greeted by an exceptional young man named Levi!
Levi was kind, professional, and above all - knowledgeable! Within 5 minutes, he had assisted me in finding everything I had on my list and explained the warranty and Geek Squad support. I could not have asked for better!!!!
I was truly blown away at his delivery and support. Well done Sir, and thank you!
Geek Squad doesn’t honor appointments. I had an appointment at 7:40PM that I showed up on time for, just to pick up a new device that was scheduled days in advance, only to be told everyone from geek squad went home 2 hours earlier. Extremely unprofessional.
Response from Best Buy
July 15, 2026
Hi,
We understand how upsetting it can be when a Geek Squad Agent is unavailable to complete a scheduled appointment. We'd like the opportunity to discuss your experience. Please reach out to us through a private social media link and include review #187691, along with any additional details about your experience. We look forward to connecting with you.
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