Best Buy Chesapeake

Wow, where is the rest of the store? Idk if they are going through a remodel or if this location is closing. It almost felt more like a liquidation warehouse than a speciality store. Employees were very friendly and helpful

Pretty sure I got scammed by Geek squad. My laptop was having a “no bootable device” screen because it wasn’t able to read my SSD that had windows on it. I’ve installed a secondary SSD myself to expand my storage and I told them this. Probably shouldn’t have because they then came back and said my battery was “loose” somehow and of course that has to be my fault since I’ve been in it before. They said a screw for the battery was missing. That’s literally not possible because for those of you that have ever installed an SSD you know there’s one screw you take out and then put back to secure the new drive down. I never once had to even look at the battery for that install. I highly doubt it came like that from factory so that means they absolutely messed with it and lost the screw IF it even happened to begin with. The guy called his co worker to confirm it was even my laptop with the loose battery. They provided me no other information except with so many words saying it was my fault. They charged me $99 to do basically nothing because they didn’t even replicate the issue to properly trouble shoot. Which is step ONE in the diagnostic process of literally anything. They said they updated everything including my drivers which may or may not be true but I suppose justifying a $99 “diagnostic” fee would be by doing that which I could have done myself. The issue is still happening by the way they didn’t fix anything. They didn’t diagnose deeper into the issue and went through their standard BS just to get my laptop out of there because according to the guy at the counter they were “extremely backed up right now”. I feel like a tool because I paid them $99 to (maybe) update the laptop and supposedly they reseated my primary SSD and then blamed me for an issue I most certainly didn’t cause. If you read this through guys do not go to geek squad. Take it to another repair shop in town that specializes in what you have or just learn to do it yourself. I remember the days geek squad was actually stellar. They’d get what you needed done and it was done very well. Now they’re under pressure from their corporation to just get it pushed out as quick as you can who cares if it’s fixed or not the numbers look better in the system if it’s pumped out quick. Ridiculous. Also going to attach a photo I took the day I got it back of drivers that were not updated like they told me they were. “We updated ALL of your drivers” they told me. The update was released on October 6th, I dropped it off October 7th. I received my Laptop back October 8th as the date is seen in the picture. They did not update my drivers as they stated they had. Do better Best Buy.

Felt highly uncomfortable shopping here. A staff member literally followed me around and stood less than a foot from me, no respect for personal space. I tried to hint that I am more than capable of picking for myself, he wasn't even talking, just awkwardly standing next to me for the whole time. I would not have purchased a $1600 laptop here if I didn't need it asap (old one broke) and would have walked away.

Fire store for tech needs. Always a helpful crew also that don't bs you.