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Frequently Asked Questions About Best Buy Chesapeake

How do I check product availability at the Chesapeake Best Buy?
How do I check my order status?
My local Chesapeake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chesapeake stores’ holiday hours?

Recent Reviews

4.2
(3825 reviews)
Grant
August 02, 2026
2 out of 5
It would be nice if the 20 people working at the store would maybe walk the floor and ask if customers need any help... probably why Best Buy is struggling....
Response from Best Buy
August 02, 2026
Grant, We appreciate you taking the time to bring this to our attention. We are truly sorry that this has been your experience and share your frustration. So, that we can investigate what happened and work toward improving future experiences, please send a private message to one of the links listed below. In your response, be sure to state that you are replying to Google Review 197153. Facebook (https://bby.me/aw9NHl) Twitter/X (https://bby.me/jxA7ka) Instagram (https://bby.me/7P8VhJ Buy)
Sabrina M
July 29, 2026
5 out of 5
Danii was the best and helped me find the perfect laptop for me! She knew what she was talking about and we enjoyed working with her! She definitely deserves lunch 😂 Thanks so much Danii!
Lee B
July 28, 2026
1 out of 5
TV stopped working a week ago and I can’t get anyone to come look at it. I am a Total Tech customer and have their protection plan on the TV. I also paid for this tech visit that they canceled. I’m canceling everything with Best Buy. No need to pay for help when you can’t get them to come out and look at things.
Response from Best Buy
July 28, 2026
Hello, It's unfortunate that you're having a hard time getting a repair done for your TV. We understand why you would be frustrated. We would like to take a look into this matter. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 194696 in your message to us. X: https://bby.me/BAkbcm Facebook: https://bby.me/AhZug2 Instagram: https://bby.me/uUMaKk
Briana K
July 26, 2026
5 out of 5
Devin is great and helpful!

About Best Buy Chesapeake

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