Frequently Asked Questions About Best Buy Chesapeake
How do I check product availability at the Chesapeake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chesapeake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chesapeake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chesapeake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3508 reviews)
Adrienne H
October 31, 2024
5 out of 5
Had to break down and purchase an indoor TV antenna! Tired of spectrum outages
Jaleesa D
October 27, 2024
1 out of 5
Dale was a bit too helpful. The product was spider wrapped and he took our items to the register. We told him we’d be back because we wanted to do a bit more shopping. He followed us to another section of the store and basically rushed us to the register. I honestly regret asking him for help. I didn’t even get to enjoy my shopping experience an It felt like I was being monitored more than a customer.
Response from Best Buy
October 27, 2024
Hi, Jaleesa!
Thanks for sharing your feedback. I know it's important to have the best shopping experience in-store, and we'd like to provide any further support you may need following this interaction. To continue, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please start your private message with “This is in regards to my Google review 64359797” and share your full name, email, and phone number. You will be connected with a live agent within hours of operation.
Thank you,
^Allison
Daniel C
October 26, 2024
4 out of 5
Dale didn't have what I wanted in the store, but he ordered it for me with free shipping.
Daniel M
October 26, 2024
3 out of 5
I grew up this was the store to come to. Now I feel that they can not compete with the online community another store going down the drain
Response from Best Buy
October 26, 2024
Hi, Daniel,
Thank you for your concerns. Best Buy does have physical and online store options that help us to help customers where and how they would like assistance. I can understand that before buying in store was really the only option for most people, although we are glad to help with any concerns you have with current options we have today. Pelase reach out to any of our Social Media Profiles below with Review 64356158.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy