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Frequently Asked Questions About Best Buy Chesapeake

How do I check product availability at the Chesapeake Best Buy?
How do I check my order status?
My local Chesapeake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chesapeake stores’ holiday hours?

Recent Reviews

4.1
(3634 reviews)
Daniela F
July 13, 2025
1 out of 5
Terrible costumer experience. Wasted time going to this store because they are an apple authorized something and the apple employee told me to go here told me they could do nothing to fix my phone. Nada. Nickels. Useless.
Regina N
July 11, 2025
5 out of 5
Great service, fantastic sale!
BCGames
July 07, 2025
5 out of 5
Everyone was really helpful. I had 4 people ask me if I needed help.
Courtney B
July 03, 2025
1 out of 5
Terrible Experience – Poor Customer Service and Defective Product I am extremely frustrated with my experience. The in-store employees were unhelpful and, frankly, rude. When I tried to resolve the issue by contacting the corporate support line, I never received a callback. Each time I called, I was repeatedly rerouted and never able to speak with anyone who could actually help. I purchased a defective television, and it's now been nearly three weeks with no resolution. Instead of simply processing a return, the company insists on sending the TV off for repairs. I’ve been without a working television for almost a month due to a product that was broken when I bought it. The corporate policies seem designed to avoid addressing customer issues, rather than solving them. I expected much better service and support, but unfortunately, this experience has been nothing but frustrating. 0/10 Do not recommend.

About Best Buy Chesapeake

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