Frequently Asked Questions About Best Buy Chesapeake Square
How do I check product availability at the Chesapeake Square Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chesapeake Square Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chesapeake Square stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chesapeake Square Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2476 reviews)
George
April 26, 2026
1 out of 5
You really need to update your inventory online went to the store only to have them tell me they don’t have any in the store.
Response from Best Buy
April 26, 2026
Hello George,
Thank you for bringing this to our attention. Your feedback matters, and we can understand why you would be upset if inventory did not reflect what was in store. We would like to see if we can help. Please reach out through one of our social media channels listed below and include your Google Review #146243 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/9ReZ5g)
• Twitter/X (https://bby.me/4BoqtM)
• Instagram (https://bby.me/DVnABg)
crystal c
April 21, 2026
2 out of 5
Very hard to get help unless your checking out then they want your money
Todd B
April 02, 2026
5 out of 5
Evan provided the best cost service experience I’ve had at a BestBuy thus far. I shop a lot here for random PC accessories and he was able to get me right to what I needed and completely knowledgeable about what I needed. Super professional and I Love IT
Carolyn P
March 28, 2026
1 out of 5
Customer service is non-existent in the Best Buy that I recently visited
Response from Best Buy
March 28, 2026
Howdy.
We can definitely understand wanting to get the service that you need when shopping for the latest in the tech industry. If you need any help, please send us a private message through one of the social media platforms. Facebook: @BestBuy, X: @BestBuySupport, and Instagram: @BestBuy. Be sure to include your review number, 135672, when reaching out. Thanks.