Empressive L
January 23, 2026
Customer service is fine, it’s just no system for when it get backed up. The flow state stops and it can helped with a better system.
I guess it's par for the course nowadays, however the customer service just isn't up to standard. I noticed a long line of customer service and many other employees just walking around or sitting during what appeared to be nothing. Another issue was, how do you get a large screen tv, and not even be offered any assistance taking it to your car. This is not acceptable. I know it's a new day, but there needs to be standards.
Response from Best Buy
January 23, 2026
Hello, Gordon,
Thank you for your review. It can be frustrating when you see a long line and other employees standing around not offering to assist. If you are in need of assistance, or want to formally document your feedback, please send us a message on social media. Please include Google Review 108282 in your message.
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