Frequently Asked Questions About Best Buy Chesapeake Square
How do I check product availability at the Chesapeake Square Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chesapeake Square Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chesapeake Square stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chesapeake Square Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2441 reviews)
Teshia D
December 13, 2025
1 out of 5
Very rude passive aggressive customer service. Went in to the store to exchange my IPad and got the worst customer service experience. Passive aggressive rude female cashier. I look at the receipt and it said her name was Terri G. I spent hard money and I’m really thinking about taking everything back.
Response from Best Buy
December 13, 2025
Hello Teshia,
Thanks for reaching out and providing your feedback. We never what to hear that you were treated rudely. We would like to look into this and see if we can help in any way. You can find us at a Social Media platform listed below and reference Google Review #87449 in a private message to get started.
Facebook (https://bby.me/o0tw64)
Twitter/X (https://bby.me/8gpxrj)
Instagram (https://bby.me/pq3kx8)
Victor W
December 10, 2025
5 out of 5
My "Toy" Store😝
Ben B
December 09, 2025
5 out of 5
The managers in the Va Beach stores are exceptional taking care of issues
Christopher D
December 07, 2025
4 out of 5
Sales associates were very helpful very polite and very courteous answer all questions and help eliminate unwanted buys