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Frequently Asked Questions About Best Buy Chesapeake Square

How do I check product availability at the Chesapeake Square Best Buy?
How do I check my order status?
My local Chesapeake Square Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chesapeake Square stores’ holiday hours?

Recent Reviews

4.1
(2456 reviews)
Empressive L
January 23, 2026
4 out of 5
Customer service is fine, it’s just no system for when it get backed up. The flow state stops and it can helped with a better system.
Gordon C
January 23, 2026
3 out of 5
I guess it's par for the course nowadays, however the customer service just isn't up to standard. I noticed a long line of customer service and many other employees just walking around or sitting during what appeared to be nothing. Another issue was, how do you get a large screen tv, and not even be offered any assistance taking it to your car. This is not acceptable. I know it's a new day, but there needs to be standards.
Response from Best Buy
January 23, 2026
Hello, Gordon, Thank you for your review. It can be frustrating when you see a long line and other employees standing around not offering to assist. If you are in need of assistance, or want to formally document your feedback, please send us a message on social media. Please include Google Review 108282 in your message. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
O T
January 12, 2026
5 out of 5
I mean it's Best Buy
Tashel J
January 12, 2026
5 out of 5
Service is always great

About Best Buy Chesapeake Square

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