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Frequently Asked Questions About Best Buy Chesapeake Square

How do I check product availability at the Chesapeake Square Best Buy?
How do I check my order status?
My local Chesapeake Square Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chesapeake Square stores’ holiday hours?

Recent Reviews

4.1
(2459 reviews)
Erika J
February 07, 2026
5 out of 5
Mr. Mike is an Awesome Manager/ Supervisor... He really went over and beyond to help my daughter and I to buy a new Top of the line Laptop 💻!!! Thank you for taking care of us the way you did... P.S. We went in and didn't buy at first and 20 minutes later we went right back to Mr Mike and bought the laptop... Thank You for everything on February 6th 2026
Rich H
February 03, 2026
5 out of 5
Very helpful each visit diagnosed issue with phone and helped create a great home office set up...
Empressive L
January 23, 2026
4 out of 5
Customer service is fine, it’s just no system for when it get backed up. The flow state stops and it can helped with a better system.
Gordon C
January 23, 2026
3 out of 5
I guess it's par for the course nowadays, however the customer service just isn't up to standard. I noticed a long line of customer service and many other employees just walking around or sitting during what appeared to be nothing. Another issue was, how do you get a large screen tv, and not even be offered any assistance taking it to your car. This is not acceptable. I know it's a new day, but there needs to be standards.
Response from Best Buy
January 23, 2026
Hello, Gordon, Thank you for your review. It can be frustrating when you see a long line and other employees standing around not offering to assist. If you are in need of assistance, or want to formally document your feedback, please send us a message on social media. Please include Google Review 108282 in your message. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport

About Best Buy Chesapeake Square

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