Best Buy Chesapeake Square

Straight Garbage of a Store and company overall, not just by today’s experience only but a lot over the years , yesterday I called this specific location and was told they had a release of the consoles for pre order pick up and a **few available for first come first serve** and it was okay if we miss it *they would have more again on NOV 5th , so we waited almost 2 hrs outside, on the 29th, release date , got in the the store was told by one employee that they don’t have any , another employee went in to he back to check and said there’s 20 in stock in the back but the manager told them not to sell them (it’s the 29th release day), corporate is a joke too, several people called and spoke to corporate at the same time in the store on site and they said oh there’s none in stock, keep in mind 2 employees and a manager just said theres 20 in the store and but they want us to stand in line a day ahead to get them at the midnight release like other consoles before ,so instead of doing the right thing and honoring the words of *their electronic associate and putting the customer first they chose to turn a 20+ years customer away , this is why Best Buy businesses is declining so badly , it’s your own employees breaking your business down from the inside out, these people are rude and have no sense of customer service , Its experiences like this that make people not want to shop here, honestly Best Buy is always our last resort , Going to figure out what other kinds of compliments I can do ,BBB…. Any forms of compliments I can find to do I’ll do it . All of you at that store have have a *not nice day! ***Update per the Best Buy Response Below…. No there’s nothing I have to say to you people, I want people to read this and go buy elsewhere, the manager told him that people had to stand since 3pm for prior consoles releases to get one, implying that he should too? No thank you , he stands enough on his feet , serving over 20 plus years to this country, just literally came back off a long deployment serving in Hazardous C Zone , He never asks for anything, he grew up on Zelda , So his wife called numerous places yesterday until your store said to come tomorrow there will some extras available for purchase, wasted almost 2 hrs of our time waiting outside, I doubt anyone would have lost their jobs if your store honored their word , aren’t your calls recorded? Didn’t even care to pull the call, did not care, had zero customer service, so sit there on your inventory, I hope that enough is released by 5th and people purchase elsewhere and you’re left sitting with inventory, but you know what? there was so much love and effort poured into this that the universe refused to ruin this day for us , we got one right after we left your store from another amazing retailer 🙂.

Terrible customer service the agents just take among themselves and like one or two agents are actually working

Very helpful staff. Customer service is excellent. Got more than I expected in service. Well done Aiden, and the mobile accessory crew at the Newport News location!

India on the Geek Squard is amazing! I have experienced numerous issues and she quickly determines and resolves the issues. She is on point. She is my #1 support person at this location. Keep up the amazing work India!