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Frequently Asked Questions About Best Buy Christiansburg

How do I check product availability at the Christiansburg Best Buy?
How do I check my order status?
My local Christiansburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Christiansburg stores’ holiday hours?

Recent Reviews

4.0
(1679 reviews)
Jason M
January 14, 2025
1 out of 5
Picked up an open box order and even though I had purchased the “excellent” condition item which meant it should have included all parts manuals etc it did not. I even asked employee who assisted me if everything was included. He assured me it was. I live 2 hours away from store so a return trip is a problem when I should have received everything to begin with. I tried to call to see if it were accidentally left off but calls to the store were ignored and eventually disconnected. I tried the texting feature with no resolution since they wanted me to simply return item. Extremely disappointed and frustrated with the lack of communication and support. Don’t be surprised if this location if not the entire company closes and or files for bankruptcy.
Response from Best Buy
January 14, 2025
Hello, Jason, Thanks for reaching out and providing your feedback. Purchasing a open boxed item is a great part of the Best Buy experience so I can understand how you feel. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64677688. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you! Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) Google Review #64677688 Thanks, ^Ezra
Chloe T
January 12, 2025
5 out of 5
My computer wouldn’t turn on so I brought it into the Geek Squad and they fixed it in about 30 min at no cost, very happy customer!!
Sarah A
January 08, 2025
4 out of 5
Really good in my opinion, I've gone here three times. First time I was trying to get a Power Supply since my last one kind of blew, Asked an Employee who came over and helped look which they didn't have it but they redirected me to another place that might have it (Which did), Then I went again to get a new Logitech Mouse, Which was a really positive experience, Asked an employee where they would be, Got directed and got it, Then the third time I got a pair of Headphones, found it and went to the front and paid which was also really positive. Overall it is really good and each time I've gone here I've walked away with a positive experience to tell.
Sandra M
January 04, 2025
5 out of 5
I purchased a Titanium Gold iPhone 16 pro at Best Buy on January 3. I was so pleased with knowledge and friendliness of the salesperson, Andrew. He is definitely an asset to Best Buy.

About Best Buy Christiansburg

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