Picked up an open box order and even though I had purchased the “excellent” condition item which meant it should have included all parts manuals etc it did not. I even asked employee who assisted me if everything was included. He assured me it was. I live 2 hours away from store so a return trip is a problem when I should have received everything to begin with. I tried to call to see if it were accidentally left off but calls to the store were ignored and eventually disconnected. I tried the texting feature with no resolution since they wanted me to simply return item. Extremely disappointed and frustrated with the lack of communication and support. Don’t be surprised if this location if not the entire company closes and or files for bankruptcy.
Response from Best Buy
January 14, 2025
Hello, Jason,
Thanks for reaching out and providing your feedback. Purchasing a open boxed item is a great part of the Best Buy experience so I can understand how you feel. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64677688. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
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Google Review #64677688
Thanks,
^Ezra
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