Best Buy Christiansburg

Thank you to the sales guy that got me my Cube Tracker and sent to me. My cube puts my mind at ease everyday now. I love it!

The rudest staff ever tried to charge us full price for a use set of headsets. I asked to speak to a manager. The manager was more worse and rude, asked for their names. The little jerk said his name and asked me do he need to write it down… I reported them to main Best Buy

I wrote a review that disappeared before I could send.

BEWARE! My daughter bought in her phone for a battery replacement and received it back non functional. Reasons were not clear as to what happened. I am out of state so I tried to resolve this by contacting them through email. No response. Contacted Customer Support through chat and they requested the store for a callback. When I got the callback I assumed it would be the store manager. It was not. He said he was the Geek Squad Manager. He tried to help me out but I was not satisfied with the outcome. I tried to email the store manager and again no response. Contacted Customer Support again and spoke to someone that would not give me his name but said he was a Customer Service manager from another store and he put in a request for a callback strictly for the store manager within 2 business hours. Waited and no callback. Very frustrated and now I must escalate this to the next level. UPDATE: contacted customer service as requested below. Unfortunately they are not able to support any of my concerns. I finally had contact with the store but was not able to come to a fair resolution. Their customer service I feel has no empathy on their end. In a customer’s point of view, my daughter came in trusting the store, they informed her of the issues and was not able to complete the service and did not offer her a resolution at the time. If my daughter had not had her friend with her she would have not had any way of contacting anyone. In today’s age this is a lifeline. As a parent it was more of a concern with her safety. So the end result was no phone, damaged and loss of her data.