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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Christiansburg
How do I check product availability at the Christiansburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Christiansburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Christiansburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Christiansburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1794 reviews)
Rebecca
June 30, 2026
1 out of 5
Wrost. Computer I brought broke in a month.
Front desk staff is untrained and didn't explain the refund policy. When I asked about what will happen for the refund process, she just said "click on button"and nothing else. She asked me rather than her colleagues how to do with my computer, which cause my concern that she has no idea what she is doing.
I am a student and not told the long pending process of the refund, I am trapped in half month refund waiting because I got most my money pending.
The manager is extremely rude and raise his voice and moved forward yelled at me when I want to know why I am not told clearly of refund's pending period when I asked. He is treated me in a rude and bad way and I cried. Cannot imagine this company allow such a rude guy to be manager.
If the staff rather gave me refund pending information or they recommend me to shift computer, it will not cause this frustration. I am stuck here with no help because of the staffs mistakes. If I want to pay the rent on time, I don't have money to buy a new computer, which stops me from study and work.
The whole team is unpatient and mean keep rolling eyes ball and didn't think they make mistakes on the refund process and feel sorry. Amazingly lack of empathy. They even try to convince me to buy the credit card in this moment.
Personally not recommend and had a hard time here. This store has bad service and never change because it is the only store in surrounding area. Need more competition here.
Response from Best Buy
June 30, 2026
Hello, Rebecca,
We appreciate you taking the time to write us regarding your experience. Having the Geek Squad team look into your concerns is supposed to make these types of situations simple. This is not the experience we want for you. Let's get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/MHxHVk), X/Twitter (https://bby.me/rwIeVV) or Facebook (https://www. https://bby.me/ZSKH5J) with the details of your situation, as well as Google Review 180275. We look forward to hearing from you.
Lauren L
June 18, 2026
1 out of 5
Been a customer for years and I'm done. Tired of dealing with corporate nonsense just to return a defective product. Can't even get a human on the phone anymore. Done.
Response from Best Buy
June 19, 2026
Hi Lauren,
Thank you for your sharing. It's our goal to create a positive customer experience with every interaction, and we appreciate you bringing your concerns to our attention.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/Pn4kV4, Instagram: https://bby.me/rMcZBi, or Twitter/X: https://bby.me/k4nDQj and reference Google review 174311 in the details you provide.
Holly B
June 16, 2026
1 out of 5
Would give zero if I could. Ordered some appliances on May 17th then was scheduled out till June 17th. Waited till today and was excited finally then seen it was rescheduled till July 8th! Absolutely the worst service! I have asked for compensation and will see how that goes.
Response from Best Buy
June 16, 2026
Hello Holly,
Thank you for your review. It's definitely concerning when an order doesn't arrive and is delayed longer than expected. This certainly not the experience we want you to have.
So that we can have look at your order to see if there's anything we can do to help, please reach out to us on Facebook: https://bby.me/jHrUQR, Instagram: https://bby.me/vuoReM, or Twitter/X: https://bby.me/LOkxrW and reference Google review 170534 in the details you provide.
David G
June 15, 2026
1 out of 5
The AI Phone system is completely messed up and will not connect you with a customer service rep and cannot help you find a product unless you know the Best Buy sku number and is a ridiculous thing.
Response from Best Buy
June 15, 2026
Hello, David.
Thanks for your review. Not having been able to get the assistance you needed when calling in can be disappointing. We are happy to assist with any questions or concerns you may have.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/egIqpU)
- Twitter/X (https://bby.me/0aYt1R)
- Instagram (https://bby.me/U0EEQp)
When reaching out, please reference your Google Review 172890.