'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Best Buy Colonial Heights
723 Southpark Blvd
Colonial Heights, VA 23834
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
More to Explore
Frequently Asked Questions About Best Buy Colonial Heights
How do I check product availability at the Colonial Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colonial Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colonial Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colonial Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2280 reviews)
Amanda P
September 03, 2024
1 out of 5
One of the employees stole my 10 rebate gift card. Do not buy from here
Response from Best Buy
September 03, 2024
Howdy, Amanda.
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64153627. We look forward to working with you.
Regards,
^Jason
Jayyy
September 02, 2024
1 out of 5
Terrible customer service. Requested help to get someone to take a Kindle out of the case. Literally watched multiple individuals laughing and playing while I stood there waiting. I decided to leave and take my money else where. These is the type of customer that makes people prefer the self checkout over individuals. These workers here are useless
Response from Best Buy
September 03, 2024
Hi there,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting assistance when visiting your local Best Buy.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64151414” when reaching out on social media.
Regards,
^Ravi
Scott M
September 01, 2024
2 out of 5
Horrible. I had to buy a computer that I really didn't want. Management needs to audit inventory. Management needs to hire more employees. Probably waited 20-30 minutes for assistance.
Response from Best Buy
September 01, 2024
Hi, Scott,
Thank you for your review. We understand your recent visit was not the ideal experience that we would like for you to have. We would like to follow up with you and learn more about was occurred.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64146707" in your message. Thanks!
Regards,
^April
John L
August 30, 2024
1 out of 5
Worst customer service ever. Placed an online order at 530pm. No update was received by 7pm so I call the store. No one picks up. After 10 minutes I hung up. I drove to the store 30min away. The girl at the counter tells me it's not ready yet and they close at 8pm so I would have to pick it up tomorrow. Told them they could cancel it unless I get it now. Guy went to go find it and could not locate the item. He said the order should have been canceled. Of course it wasn't with this pathetic team working on it. I told him to cancel my order and thanked them for wasting my time. Never again at this location. Maybe never any BB ever again.
Response from Best Buy
August 31, 2024
Hello, John,
Thank you for taking time out of your day to leave a review. We really appreciate your feedback. We know it's frustrating when your order is not ready. We'd like to hear more and see what we can do to assist. Please send a private message on social media with your name, phone number, and email. Please mention Google Review 64141267 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) We look forward to hearing from you.
Sincerely,
^Meghan