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Best Buy Colonial Heights
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Colonial Heights
How do I check product availability at the Colonial Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colonial Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colonial Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colonial Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2329 reviews)
Scott W
March 23, 2025
1 out of 5
Worst customer service. Nothing is stocked. They basically can’t be bothered and want you to look for the items you need help replacing or finding.
Josué D
March 16, 2025
5 out of 5
I dropped my wallet and a gentleman returned it to me here. Naturally I will love this place forever haha
Derek W
March 08, 2025
5 out of 5
Love best buy service and product especially their sales
Dan
March 05, 2025
1 out of 5
Ugh... i feel like im walking into a hot topic store with how most the associates working here look like.
Forgive me, i do not mean to judge, i asked for help w a computer and the girl barely seemed to care about my questions, and was covered in tattoos, piercings all over her face and talked like she was annoyed with my questions. I felt taken back and well, i will go somewhere else that i can actually ask my dumb computer questions and not feel like im bothering the sales people. This store needs new sales people who actually care about their job.
Update: best buy responded, asking me to contact their live online help...
Um no. You had a chance at the store level to help me. You CHOSE to hire an associate who has issues in their life, that keeps them from helping customers looking for answers and buy a laptop. 30 yrs ago, best buy had great service and associates... but now they dont have as much competition in store, so they dont put forth the effort. This experience unfortunately for them, has turned me away.
Response from Best Buy
March 05, 2025
Hey, Dan.
Thank you for providing your insight. We would like to do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #64892555.
Regards,
^Jason