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Best Buy Colonial Heights
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Colonial Heights
How do I check product availability at the Colonial Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colonial Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colonial Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colonial Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2451 reviews)
Anthony J
March 24, 2026
3 out of 5
Cool
Matthew W
March 21, 2026
1 out of 5
This is the worst best buy I have ever been to. Not only is the car audio selection already way under stocked, but I waited for 20 minutes for someone to assist me went and asked another worker if someone was coming to help me and was told it was probably going to be a min. Before someone could help. No urgency whatsoever. The store has maybe 8 customers in total in the store bit had no time to help me get the speakers I came here to buy. So after a 30 minute ride to get here I'm leaving empty handed. I will never shop here again and definitely dont recommend this best buy to anyone. Stay clear.
Response from Best Buy
March 22, 2026
Hello. We would like to learn more about your experience and help assist as well as document your feedback for review. Please feel free to reach out to us on via Facebook (https://bby.me/6g4OBa), Twitter/X (https://bby.me/YxelRO), or Instagram (https://bby.me/NMtBxP). When reaching out via social media, be sure to mention that it's in response to Google Review number 133220. Thanks!
Marinita T
March 13, 2026
4 out of 5
As soon as you walk in there is a staff member ready to assist you. Even though they didn't have what I needed the staff suggested other place close in the area where I could purchase what I was looking for.
Christina E
March 13, 2026
5 out of 5
Super fast and friendly staff