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Best Buy Colonial Heights
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
More to Explore
Frequently Asked Questions About Best Buy Colonial Heights
How do I check product availability at the Colonial Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colonial Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colonial Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colonial Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2426 reviews)
Latasha T
January 24, 2026
5 out of 5
Geek Squad (Paul, specifically) took really good care of me with professionalism, customer service, & ease! Glad I stopped by!
M3rv
January 24, 2026
5 out of 5
Quick and time efficient staff decently coming back
a f
January 22, 2026
5 out of 5
Associates are great!
Jose S
January 11, 2026
1 out of 5
I scheduled an appointment at this Best Buy location to install a 2-way remote auto start system. We waited an entire week for the appointment. Unfortunately, I was away on a business trip, so my sister and mom took the car in for the installation. When they arrived, they were told there was no Level 2 technician available.
What’s most upsetting is that they were then told the appointment was booked for the wrong service and device—which is completely false. I have a screenshot of the original appointment confirming the correct service. It’s unacceptable that no one called ahead to inform us of this issue. My family drove all the way from Williamsburg, wasting time and gas, only to be misled and given a new appointment for the 27th.
I’ve had this remote starter for 2–3 weeks now and still can’t get it installed. This entire situation is ridiculous and extremely disappointing.
Response from Best Buy
January 11, 2026
Good morning, Jose!
Thank you for leaving a Google Review. We appreciate you taking the time to provide us with this information, though we wish you had a better experience with your installation appointment. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #103377" for reference. You can find us here:
Twitter(X):
https://bby.me/t98czc
Facebook:
https://bby.me/7yrvr9
Instagram:
https://bby.me/eg6xfv