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Best Buy Colonial Heights
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Colonial Heights
How do I check product availability at the Colonial Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colonial Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colonial Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colonial Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2327 reviews)
art S
February 19, 2025
1 out of 5
I'm really digusted with the operation of the Colonial Heights va best buy.. I've been looking to replace a bedroom tv. We currently have a 40" that has sound issues. I want to replace it with one that is larger but not too big. Had a few minutes a couple of weeks ago, and went in looking, not a sole recognized my presence. I walked around looking and left. I went in yesterday, Feb18 at 10:30 am pretty winter day. 4 or 5 employees standing around the entry door talking and looking at their phones i went by them and turned to the right towards the tvs. I kept looking and no one ever came to help. I even went across the store to the restroom, passing by the group at the front door, nobody ever acknowledged my presence. Came out of the restroom exiting the store 35 minutes later. Not even a "have a good day." I came home stewed about it and went back today in the 22 degree weather, and blowing snow. Same thing. I've worked retail all my life and I have sense enough the if a 70 year old comes in a store in the middle of a blizzard, it's for a pretty good reason. I was in the store over 40 minutes this morning. I an still looking for a tv.
Joseph Y
February 13, 2025
4 out of 5
Very large store
Jacob B
February 07, 2025
1 out of 5
Terrible experience. Very rude staff. Found the same item on Amazon for cheaper. I suggest you do the same.
Response from Best Buy
February 07, 2025
Hello, Jacob,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www.facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64788371. We look forward to hearing from you.
Sincerely,
^Deysha
Kevin M
February 01, 2025
1 out of 5
Horrible customer service. The website states excellent condition will have all original items but somehow the team does not understand this. Instead of trying to be right he handled the situation horribly.
Response from Best Buy
February 01, 2025
Hi, Kevin,
We appreciate you sharing your review with us. Purchasing an open-box item should be a great way to save some money on your purchase. However, finding the item to not be in the proper condition and then having difficulty getting the matter resolved is not the ideal situation we wish for you to have.
Please connect with a member of our Corporate Team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64764811" in your message. Thanks!
Sincerely,
^April