Best Buy Colonial Heights

Hands down worst Best Buy in the area. It is never acceptable to take pictures and laugh at your customers who have disabilities. I will definitely be contacting their corporate office.

crap store, crap company.

The woman I interacted with during the sale was very friendly and professional, although I later discovered she wasn't very knowledgeable on open box TVs. I asked her some questions about the open box (not new) TV, including asking if it comes with everything that was attached to it at the store, specifically the mount as I was putting it on something very similar. She said yes, it came with the mounting brackets. I got home and unwrapped the TV to find the brackets had been removed. I called Best Buy and was directed to cusomter service that wasn't in-store. They informed me brackets don't come with new TVs, which I assumed, and which is why I specifically asked about the brackets on an open box (not new) item. He told me I could go to the store and try. So, I did. The gentleman at the door was quite rude about it, dismissing my conversation with the sales woman, and all but calling me a liar. I ended up having to purchase a new bracket. Not only was the hr long round trip inconvenient for my young daughter and I, but so was having to buy something I shouldn't have had to. Simply giving me a $18 bracket would've satisfied me, and kepy my business. I'll go elsewhere next time, for anything.

Chevere