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Best Buy Colonial Heights
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Colonial Heights
How do I check product availability at the Colonial Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colonial Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colonial Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colonial Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2402 reviews)
Oliver
November 06, 2025
2 out of 5
I don’t frequent this store and don’t usually recommend anyone come in here , came in here with mother so she can purchase a new laptop , stood there I know for at least 15 minutes before I had to ask for help. No acknowledgment whatsoever , the laptop dude helped an older lady and disappeared up to the front. And sent a young lady to help us. What turned into a 10 minute trip ended up being a little over 20 minutes. The laptop dude was just standing there when we first walked over to look around (she already knew what she wanted) (just browsing) no greeting or anything. Walked right past us to help this other woman who didn’t seemingly need help at all. But if you come in with bags from another store they watch you like a hawk. I’ll just stick with eBay thanks
Response from Best Buy
November 06, 2025
Hi Oliver,
Thanks for sharing this review. We're concerned to hear about this experience and that the service you received didn't seem to meet expectations. If you'd like to discuss this further with us, or need any additional assistance, feel free to reach out to us via our social media channels on Facebook (https://bby.me/cx9bjc), Twitter/X (https://bby.me/l9k1vy), or Instagram (https://bby.me/et99m7). Please include the Google Review reference number #65510 when reaching out.
Tracy C
November 03, 2025
4 out of 5
Couldn't get anyone to help find what I wanted. There was one shown on shelf but couldn't find any in a box.
David R
October 30, 2025
3 out of 5
Great service. Most products are over priced.
Rosalind W
October 30, 2025
2 out of 5
U are on your on your own 4 help