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Frequently Asked Questions About Best Buy Colonial Heights

How do I check product availability at the Colonial Heights Best Buy?
How do I check my order status?
My local Colonial Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Colonial Heights stores’ holiday hours?

Recent Reviews

3.9
(2511 reviews)
Astrid N
October 23, 2026
1 out of 5
They got roaches in the bathroom those big nasty wood roaches. Management should hire a local pest company to take care of the problem. They also did not have enough staffing the day I went in , had to do circles trying to find someone to assist. Management could hire more people to help their team members & improve customer service versus skeleton staffing to save money .
Response from Best Buy
October 23, 2026
Hello, Astrid, Thank you for taking the time to reach out to us here. We understand how important a clean environment can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 242183. Facebook (https://bby.me/EfFUIE) X (https://bby.me/jrkjIT) Instagram (https://bby.me/miahNP) We look forward to assisting you there.
Micah S
October 15, 2026
5 out of 5
Received excellent help while selecting a laptop from Robbie in October of 2026!
loreal m
October 10, 2026
5 out of 5
I always get greeted at the door
Mark T
September 26, 2026
3 out of 5
Best buy had a decent selection, bought a MacBook on line. When I went to pick it up the staff was non existent. The person working the register wouldn't even acknowledge i was there and continued to sit at her register and look at her phone
Response from Best Buy
September 26, 2026
Hello, Thank you for your review. Having a lack luster encounter with an employee can take the joy out of a new purchase, so we understand being disappointed with this experience. If you would like to formally document your review, please message us on social media. Please include Google Review 226845 when reaching out. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport

About Best Buy Colonial Heights

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