Best Buy Colonial Heights

The gentleman not only helped me to get the right charger for my Surface but also made sure I was able to charge my dead work computer before I leave the store. Such a kind person. Thank you!

Worst Best Buy my gay lover @isaac ever had to deal with and an absolute waste of his time

Employees bug you for no reason they act like your stealing . Overall hated the experience I felt like I couldn't stand in one spot for too long without an employee eyeballing me like I'm stealing . They didn't even ask if I needed help just stare like what are you doing. All I bought was an ethernet cable. Walked the whole store just getting stared at

If anyone needs any help with Verizon Wireless or new cell phone y’all need to go to Best Buy in Colonial Heights Va and ask for Bri Mosby. We can assure you she will richly bless and take care of all of your needs and concerns just as she did for us. On the date of June 11,2025 we only went into the BestBuy in Colonial Heights store to look at the new iPhones and had no intention of buying anything. However at the Verizon counter we were so blessed to have Bri Mosby (the sweetest little Angel) wait on us and helped us out with many difficulties we've been experiencing with our Verizon Wireless account that we've been having major problems and difficulties with for several months. Which should never happen with loyal customers who have been with Verizon Wireless since 1996!! However I've had nothing but problems with them for several months. I've had to call the main office at least once or twice a month trying to get our bill and account fixed. I've spoken with countless representatives as well as supervisors who have not told the truth nor did they fix our account as promised each and every single time. We also went into the Main Verizon Wireless store in Colonial Heights and were treated absolutely horrible as well as once again not told the truth. We’ll never go back into that store again. We have been repeatedly given false information and lied to concerning how they were fixing the problems with our Verizon Account and putting my employees discount back onto our account! However Bri Mosby was absolutely awesome and such a blessing to finally have someone that knew her job and more than happy to help us out. She's the sweetest young lady who goes out of her way to treat her customers with overwhelming kindness, patient, helpfulness, understanding, and so knowledgeable about her job. She even apologized to us for the way we've been treated by all of the other Verizon Employees. She believes as we do that you treats others as you'd have them treat and hep you. She is the sweetest person and we were so blessed to have her help us out that day. She was so amazing that we actually purchased (2) iPhone 16 pro max, updated which we had no plans of doing so at all. She even went out of her way to program our new iPhones. Updated our old 4g plan to the 5g and was able to lower our bill on top of everything. She took so much time with us to make sure we were 100 % satisfied and made sure our account was fixed before we left. She even went the extra mile to make sure to have boxes sent out to our house to return our old iPhones in to Verizon Wireless for the trade in value. Then when we were having problems with our iPhones that we returned to get the trade in credit we went back to see her and once again she went out of her way to ensure that the problem is getting resolved. All we can say is WOW OHHHHHHHH WOW we just can't put into words just how grateful or how much we appreciated and continue to appreciate all of Bri's help and outstanding with every single thing she's gone over and beyond to ensure that we've been completely taking care of. with getting our account fixed. She definitely went over a beyond to ensure just doing her job and Best Buy and Verizon are extremely fortunate to have such a loyal, dedicated, supportive, knowledgeable and outstanding employee. Once again Bri Mosby is an amazing inspiration young woman that we were so blessed to have such a sweet little Angel help us out. that all of our problems and concerns were taken care of. Please ensure that Bri is awarded, and gets the recognition for all of her hard outstanding achievements and hard work. BestBuy is truly blessed to have such an amazing and incredible employee. Everyone should be as dedicated as she is and she definitely deserves a huge raise for all of her accomplishments and hard work. Thank you so much and have a blessed day. Sincerely Holly and Danny Stables