Frequently Asked Questions About Best Buy Colonial Heights
How do I check product availability at the Colonial Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colonial Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colonial Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colonial Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2372 reviews)
Lizzie N
August 23, 2025
5 out of 5
The crew was very helpful and made sure our experience was superb and found everything we needed! Thank you all so much for your help today.
J B
August 22, 2025
1 out of 5
Even the most simple items are upcharge to high hell.
Best buy's current business model is based entirely upon someone's urgency for an item.
It's like paying for an overpriced phone charger at the airport but instead for camera equipment, peripheral cables and hardware.
Faye Z
August 05, 2025
5 out of 5
The gentleman not only helped me to get the right charger for my Surface but also made sure I was able to charge my dead work computer before I leave the store. Such a kind person. Thank you!
Matthew B
August 01, 2025
1 out of 5
Worst Best Buy my gay lover @isaac ever had to deal with and an absolute waste of his time
Response from Best Buy
August 02, 2025
Hello, Matthew,
Thank you for taking time to leave a review. We are saddened to hear that your partner had an issue in our store. We would be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/9sgn4u), Twitter/X (https://bby.me/4d52rc), or Instagram (https://bby.me/9ylp1g). Please reference Google Review #23466.
Regards,
^ Aaron