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GEEK SQUAD

Best Buy Colonial Heights

ClosedOpens at 10:00 AM
3.9
(2334 reviews)
723 Southpark Blvd
Colonial Heights, VA 23834
(804) 504-0677
Directions
ClosedOpens at 10:00 AM
ThursdayMay. 410:00 AM - 8:00 PMFridayMay. 510:00 AM - 8:00 PMSaturdayMay. 610:00 AM - 8:00 PMSundayMay. 711:00 AM - 7:00 PMMondayMay. 110:00 AM - 8:00 PMTuesdayMay. 210:00 AM - 8:00 PMWednesdayMay. 310:00 AM - 8:00 PM
Services Offered
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Shop Best Buy Colonial Heights

Specialty Shops and Services

  • Visit our store-within-a store for all things Apple: Mac, iPad, iPhone, Apple TV and more.

  • We have Agents who are certified in servicing and repairing Apple devices.

  • Most stores offer Trade-In on eligible items including mobile phones, tablets, other hardware, and video game software purchased anywhere. Participating stores may have additional requirements.

  • Discover how you can use Google Home voice assistants and the dozens of products that work with them to get answers, play music, and control smart devices around the house, using only your voice.

  • Meet Alexa, the voice assistant that can play music, make calls, answer questions, check traffic and weather, and more. Plus, find out how you can control other smart home devices using just your voice.

  • Find the right hearing solutions with help from experts, plus learn more about using your products.

More to Explore

  • See what’s in-store. Connect with us from anywhere.

    Get Connected

  • Save with open-box products at a store near you.

    Choose from a variety of open-box items, all discounted to save you money. Check back often because our selection varies. But you can rest assured that open-box products are always covered by our Return and Exchange Promise.

    Shop Open Box

Frequently Asked Questions About Best Buy Colonial Heights

How do I check product availability at the Colonial Heights Best Buy?
How do I check my order status?
My local Colonial Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Colonial Heights stores’ holiday hours?

Recent Reviews

3.9
(2334 reviews)
Daryl N
April 28, 2025
4 out of 5
Very good experience
Kymberly K
April 19, 2025
1 out of 5
I purchased a laptop last week for $1.000 for my business. I have a zoom business account and am on it weekly for meetings. I was having difficulty with the zoom download and wasn't sure what I needed to do...so, this afternoon I took it in to get help with an expert as to what I might have done or not to get it working smoothly. Here's the welcome I received after saying I just need help with my new laptop..."Sorry, you need an appointment"...hmmm..."go over to Customer Service"...I did. After letter her know what I needed, she said, "You need an appointment because SO MANY people come in needing help. " I look over at the "Geek Squad" desk and he's talking to 1 person. There are no others around the whole area to be seen. As she was checking the schedule I inquired if it was going to cost me just for this little help. She inquired if I had purchased the BEST BUY insurance thingy...you know, another $175 after I just spent $1000...Really???????? I didn't need my laptop taken apart or looked at just some guidance...for $175?????? Really???? I just shook my head and told her no thanks and I will NOT be coming back to Best Buy for anything...what a rip off...what horrible customer service...I WILL NOT be recommending this place either. I took my new $1000 Best Buy laptop over to Fruit Fixed (across the street), walked in, let them know my need for guidance and you know what? They were HAPPY to help me, figured out what I had missed loading, even offered a little guidance for my camera, and guess how much they charged me???? $0...yep, $0...Now THAT'S what I call true Customer Service where they actually CARE about people. Oh, and, I was only there for 10 mins...BEST BUY is a J.O.K.E. All they want is your $$$$$ vs loyalty
Response from Best Buy
April 19, 2025
Hello Kimberly, Thank you for your feedback. I understand your concern regarding the need for a service appointment and the cost of our membership for free PC diagnostics. Due to the high demand for our repair services, scheduling appointments helps us manage our workflow and provide the best possible service to all customers. While a PC diagnostic itself might not cost $175, the membership offering diagnostics at a reduced cost does have an annual fee. We're glad to hear you found a solution for your PC. So that we can formally document your feedback and assist with any additional questions or concerns you may have, please send a private message or DM on Facebook at facebook.com/BestBuy, Instagram at instagram.com/bestbuy, or Twitter/X at twitter.com/BestBuySupport that includes your full name, phone number, and email address. Be sure to mention your Google review 65058744. Kind regards, ^Pre
Alunda
April 16, 2025
3 out of 5
My one issue with Best Buy is that many times when I visit I have to wait extended periods of time for assistance.
Response from Best Buy
April 16, 2025
Hello, Alunda, Thank you for sharing your concerns with having to wait for support in store. We do offer many options like support through any of our Social Media Profiles below, chat on our website, our website full of information and products, and our National Call Center (888)237-8289. I can understand that waiting for help can be difficult. We certainly do our best to provide many options as we do our best to help people in store. Please Direct or Private message us on any of our profiles below with Review 65047061, your full name, email, phone number and any details on how we can best support you. Facebook (facebook.com/BestBuy) Twitter/X (x.com/BestBuySupport) Instagram (instagram.com/BestBuy) Sincerely, ^Tommy
Grim R
April 11, 2025
5 out of 5
Staff was extremely helpful. Got me in. Got me out. Got all the things I needed. Hook me up with all the best cameras I needed for the house and brand new phones and I know I know I know I didn't need a new TV but hey look I just couldn't beat the deal. Thank you guys. You guys always know how to hook it up. Appreciate it

About Best Buy Colonial Heights

At Best Buy Colonial Heights, we specialize in helping you find the best technology to enrich your life. Together, we can transform your living space with the latest smart home technology, HDTVs, computers and gaming consoles from your favorite brands. We can walk you through updating your appliances with cutting-edge refrigerators, ovens, washers and dryers. And we can help you make the most of your active lifestyle with our huge selection of health and wellness gear.

You can also rely on the Best Buy Colonial Heights team to keep your devices running smoothly with the full range of Geek Squad® services , including installation, delivery, set up, protection, repair and support. To ensure you can get the assistance you need, you can schedule a service with Geek Squad® for a time and date that fits your busy lifestyle. Or come in and visit us at 723 Southpark Blvd in Colonial Heights, VA, so we can help you find and navigate the perfect new camera, cell phone, TV , video games and more.

Can't make it to the Best Buy Colonial Heights? Don't worry — visit our virtual store where you can live chat, voice call or video call with product experts who can help you compare items, check out, or even show you a product demo. You can also shop popular categories online or Discover & Learn with our detailed Shopping Guides, in-depth How-To guides and helpful Tips and Ideas. Learn how to live more sustainably, discover the latest must-have electronics and explore what best fits your lifestyle, home, workspace and everything in between.

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