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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Colonial Heights
How do I check product availability at the Colonial Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colonial Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colonial Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colonial Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2498 reviews)
James P
August 24, 2026
2 out of 5
The woman I interacted with during the sale was very friendly and professional, although I later discovered she wasn't very knowledgeable on open box TVs. I asked her some questions about the open box (not new) TV, including asking if it comes with everything that was attached to it at the store, specifically the mount as I was putting it on something very similar. She said yes, it came with the mounting brackets. I got home and unwrapped the TV to find the brackets had been removed. I called Best Buy and was directed to cusomter service that wasn't in-store. They informed me brackets don't come with new TVs, which I assumed, and which is why I specifically asked about the brackets on an open box (not new) item. He told me I could go to the store and try. So, I did. The gentleman at the door was quite rude about it, dismissing my conversation with the sales woman, and all but calling me a liar. I ended up having to purchase a new bracket. Not only was the hr long round trip inconvenient for my young daughter and I, but so was having to buy something I shouldn't have had to. Simply giving me a $18 bracket would've satisfied me, and kepy my business. I'll go elsewhere next time, for anything.
Response from Best Buy
August 24, 2026
Hello,
Thanks for taking the time to share your feedback with us. While we are glad to hear that the sales associate you worked with was friendly, we understand finding that incorrect information was provided, wouldn't be welcome news.
We'd be happy to look into this further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/qsW22N), Twitter/X (https://bby.me/1tEefG), or Instagram (https://bby.me/1qNnW1). Please mention your "Google review #209528" in the message.
Edison L
August 20, 2026
4 out of 5
Chevere
Celeste W
August 19, 2026
2 out of 5
Terrible customer service. We were ignored for over 20 min and refused assistance. We ended up walking out and went to Verizon instead.
Response from Best Buy
August 19, 2026
Hello,
We understand how frustrating it can be not to receive assistance in the store, and we’d like to learn more about your experience. Please connect with us through our private social media link and mention review #206358.
Facebook (https://bby.me/nH7RMz)
Twitter/X (https://bby.me/aEHWoq)
Instagram (https://bby.me/o6dBm0)
Janet B
August 16, 2026
5 out of 5
Amazing! The gentleman that worked on my computer was professional and friendly. He corrected what was wrong in a timely manner. Thank you so very much!