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Frequently Asked Questions About Best Buy Fairlakes
How do I check product availability at the Fairlakes Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairlakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairlakes stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairlakes Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2826 reviews)
Adam A
April 28, 2026
2 out of 5
Went for a simple transaction: order an electric dryer to replace a broken gas one; disconnect and remove the old one and cap the gas line. Three times confirmed with the very young salesperson that this was what was necessary and what they would do. On to day before delivery, I confirm with the (outsourced) crew that this was what was to happen and they had no information about any of the gas side of the equation, had to cancel my delivery, escalate the ticket, find the right people because some detail was incorrect in the system, and now I have to call Customer Support to tell the story to 3 separate folks on the phone. This isn't rocket science people, it's an incredibly basic appliance service and install.
Response from Best Buy
April 28, 2026
Hello, Adam,
Going from Gas to Electric dryer's can be difficult. When you purchase and electric dryer plumbers aren't provided, and you would need to have the gas line capped off as well as a 220 connector to be utilized. We understand that confusion can cause issues. Please reach out to us on any of our social media profiles below with Review 146785 for support.
Facebook (https://bby.me/sW8kgM)
X (https://bby.me/Hp4y70)
Instagram (https://bby.me/S37fAV)
Michelle L
April 27, 2026
4 out of 5
Easy to e-recycle old electronics
Aiden H
April 22, 2026
5 out of 5
had some online issues, online rep Liz was phenominal. She got me well taken care of! If you have Liz on the line you know you're in good hands
LL
April 17, 2026
1 out of 5
This is the worst Best Buy store with the most incompetent employees. I recently bought the new phone and traded in an older model for in-store pick-up and drop-off. After a month of not receiving the trade-in refund, I called Best Buy global customer service rep and visited the Fairfax store with neither taking accountability or offering any solution to why I hadn't received the trade-in refund. Now I get an email from Best Buy customer service telling me that the trade-in was canceled when I dropped off my old phone at the store, so obviously someone at this Best Buy store made a mistake. I would rather eat the cost of not getting the trade-in refund than have to return to the Fairfax Best Buy store and deal with the incompetence.