Frequently Asked Questions About Best Buy Fairlakes
How do I check product availability at the Fairlakes Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairlakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairlakes stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairlakes Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2792 reviews)
Michael M
January 11, 2026
1 out of 5
Times have definitely changed. Customer service just isn’t what it used to be. I’m writing this review while standing in line at checkout for over 10 minutes, watching at least eight employees walk by while a single cashier struggles to handle a single customer. No one offered help or seemed concerned. It’s frustrating to see so many staff present but no urgency to support customers who are clearly waiting. This experience alone makes me think twice about coming back.
Response from Best Buy
January 11, 2026
Hey there, Michael,
We can understand your concerns with the delay at checkout when visiting us. Please send us a private message on Facebook (https://bby.me/6wayw5), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #103410".
Alex H
January 10, 2026
5 out of 5
Friendly and helpful staff especially Derek with the projector tv advice
Parag A
January 08, 2026
5 out of 5
Folks in the Appliance area were very helpful in making us decide on a dishwasher amongst so many models on display. Great Shopping experience.
Ivonne M
January 06, 2026
5 out of 5
Kids are helpful, it has nice energy. I just don't like it that they don't havr stuff available there and tou have to order online. 🙄😬 I want to be able to go to Best Buy and get it asap.