Best Buy Fairlakes

Henry is the guy to see when you want appliance info and fast service! We were in and out in 20 minutes! Delivery was quick and a day later. Can't leave out Jesse- Geek Squad repair guy extraordinare!

As someone who lives right around the corner from here it should be a place I want to go to. Unfortunatuly over the past 7+ years the staff has been hit or miss. Todays expierence though brought me to writing this review. I stopped by after work around 1pm to inquire about a newly released case they had listed on the website and wanted to see it first hand. I walked in went over to the case section and it was pretty empty. I pulled up the app and it said available for pickup...not "1-2 remaining at the store" but available today. I asked the rep in the phone section and he pointed and mentioned "this is all we have...pointing to the end cap." (Then continued looking at his phone and talking with the other employee next to him) I walked the section with no luck. I went back and asked again...he then was like "you can place a order online and we can look for it"....I mean really! Come on you just didnt want to be bothered...and wanted to just poke at your own phone...and talk with the other employees. I hope someone higher up sees this and addresses this with the staff. I didnt get the guys name but im glad I did not buy anythinga as the store survey would have recived this rating for the lazy employee that should not be a reflection of the store. (Update/Edited: Bobby reached out to me and apologized for the expierence today. I greatly appreciate him reaching out quickly and being very professional about this whole expierence)

Exceptional customer 3! Prompt, quick, and easy. The nice gentleman even offered to load my pickup in my vehicle.

The worst Best Buy I have ever been in . I asked multiple employees where an item was and they just pointed in different directions.it turns out after all they didn’t have the product at all.