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Frequently Asked Questions About Best Buy Fairlakes
How do I check product availability at the Fairlakes Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairlakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairlakes stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairlakes Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2702 reviews)
Lumen Y
August 24, 2025
1 out of 5
Nobody that works in this store knows where anything is let alone what inventory they have
Response from Best Buy
August 24, 2025
Hello, Lumen,
Thank you for reaching out to us here on Google and sharing your experience with us. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you to document any feedback you may have. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 34349.
Facebook (https://bby.me/pjd0dh)
Twitter/X (https://bby.me/w5m8na)
Instagram (https://bby.me/ehmvxq)
We look forward to assisting you there.
Regards,
^ Brandon
slurpee 1
August 23, 2025
2 out of 5
Very poor customer service!
Response from Best Buy
August 23, 2025
Hello,
Thanks for reaching out and providing your feedback. We are saddened to hear that our customer services was lacking. We would be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/p1rw2b), Twitter/X (https://bby.me/ysi5cg), or Instagram (https://bby.me/br7kqx). Please reference Google Review #33763.
Regards,
^ Aaron
Dom
August 23, 2025
1 out of 5
I am temporarily visiting Virginia, but will be back at my home in California, and they refuse to accommodate that. They wont ship my fixed laptop to where I actually live! Very inconvenient and poor customer service, other stores / warranty services do this no problem. Do yourself a favor and do not buy from best buy. Also, they overcharge for backing up your data, they charge $100 to do what you can do yourself in 5 minutes with a $5 set of screws.
Response from Best Buy
August 23, 2025
Hello, Dom,
Thank you for reaching out with your concerns with your support provided in store. I can understand that being charged for things you could do yourself may not make sense. This is what is considered a service which customers would be charged for. You can avoid many of this costs by signing up for our My Best Buy Total account which you can see the benefits for it online at https://bby.me/pc3h83 . If you would like any support you can always reach out to us on any of our social media profiles below with Review 33762 for support.
Facebook (https://bby.me/sev7p5), Twitter/X (https://bby.me/6jkn4h), Instagram (https://bby.me/d0q7ch)
Sincerely,
^ Tommy
Patricia J
August 23, 2025
1 out of 5
Customer service is lacking. Not helpful. Avoid going to this store if you can.
Response from Best Buy
August 23, 2025
Hi, Patricia,
Thank you for your review and feedback. We want our customers to feel welcomed and assisted while in store, so I can understand the disappointment when that doesn't happen. If you need assistance or want to formally document your experience, please send us a message on social media. Please include Google Review 33738 in your message.
Here are the links to our socials: Facebook (https://bby.me/9r44sf), Twitter/X (https://bby.me/h7g7q7), or Instagram (https://bby.me/fueo0h)
Sincerely,
^Meghan