Best Buy Fairlakes

I recently purchased a Lenovo laptop from this store( Fair Lakes store) Best Buy store about two weeks ago for $799. Before purchasing, the store associates clearly mentioned that by taking the $50 membership, I would receive $100 back to my bank account within 3–14 business days and took my bank account details. It’s one person who said that, the cashier girl and the person who handled the payment both confirmed that we will receive amount in our bank account.They even repeated this several times when we confirmed payment. It’s now been over 15 days, and we haven’t received the promised $100 refund. When we visited the store again today to clarify, the staff were unhelpful and rude, saying we “misunderstood” and that the $100 does not go to the bank account but only $50 to the Best Buy account. We patiently explained what happened, but the employees refused to listen and even told us we were “wasting their time.” This was extremely disappointing and unprofessional. We trusted Best Buy’s staff and made our purchase based on their word. Customers should not be misled with false information just to close a sale. I hope Best Buy’s management looks into this issue seriously, provides proper training to staff, and helps resolve our case fairly.

Absolutely, positively do not purchase from this store. Over three weeks ago, I purchased a very expensive 98” TV and scheduled delivery for Oct 10. Between Oct 3 and Oct 9, I received four automated texts and three emails from Best Buy confirming that my delivery and installation was set for the 10th. On Oct 10, No one showed up and no one notified me that they wouldn’t show up. I tried calling the store directly and was automatically routed to a call center. After spending over 90 minutes on hold and being transferred around to different departments, I was finally told that my delivery and installation had been cancelled and that I would have to reschedule (of course no one told me it had been cancelled). They also told me I would have to call the store directly to resolve the issue. I called the store three different times, and each time I was automatically routed to the same call center and got zero help. Finally, one representative told me that they could message the store and ask them to call me, but said they weren’t authorized to give me the store’s actual phone number. What? So the call center messaged the store to ask someone to call me and of course, no one called me back from the store. I am so done with these people. I have no remedy but to physically go to the store and cancel my order. I will spend my hard earned money elsewhere and so should you.

Larry is the best customer service! he deserves more than 5 stars

Staff smile and say thank you.