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Frequently Asked Questions About Best Buy Fairlakes
How do I check product availability at the Fairlakes Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairlakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairlakes stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairlakes Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2721 reviews)
Arif V
September 16, 2025
1 out of 5
We bought some apple products and they offered we should apply for the Bestbuy credit card to earn %15 points on the first purchase. We agreed to it and made our selection towards points instead of 18 months financing (you get no points if you select financing). Soon after we received the account information in the mail, we checked the points balance. It showed 0. My wife called best buy and they said it should appear in 1-2 billing cycles. So we paid off the balance as soon as we created our login info and such. Waited for 2 months yet no points. When I asked it to a chat agent after 2 months, they said we selected financing instead of points. I said it was not our choice and asked how to correct it. Chat agent said to see the store manager. Store manager said I should talk to the bank and refused to give the name of the sales person to make a complaint. I tried to make a complaint on the web site and there is no complaint page.
So, make sure what you select in case you open a new credit card account. You may not get what you intend to...
Response from Best Buy
September 16, 2025
Arif,
Though the details regarding the My Best Buy Credit Card can be found https://bby.me/dcqh6k, we understand the importance of choosing the right fit for you when making a store purchase. We would love to learn more and look at this together with you. Please contact us by sending a private message to Facebook (https://bby.me/spo7b4), Twitter/X (https://bby.me/n505hx), or Instagram (https://bby.me/no2ezm). Please state you are responding to Google review 44147 in your private message.
Shelby C
September 15, 2025
1 out of 5
Lot of missing inventory and extremely predatory sales practices. Signed me up for a membership I didn't want and then it was a hassle trying to cancel it (p.s you apparently can't cancel in the store even though the official best buy 1 888 number tells you to go into the store). Manager of the store was unhelpful and didn't seem worried about customers being tricked into purchases.
Response from Best Buy
September 15, 2025
Hi Shelby,
Thanks for sharing this review with us here. We can understand your frustration regarding being sold a membership that you didn't want, and we'd be happy to discuss this further with you to ensure this is documented and addressed properly. To do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/oug2p3), Twitter/X (https://bby.me/leh4yu), or Instagram (https://bby.me/6eluh0). When reaching out, please include the Google Review reference number #43814.
William L
September 13, 2025
4 out of 5
Had what I was looking for. Associates were helpful.
JanaLynn H
September 10, 2025
3 out of 5
They had what I was looking for but it literally took 20 mins for an associate to acknowledge me and help me get the item I needed in a locked case. Please hire more people or train them to be more attentive. I have no problem waiting if my presence is at least acknowledged.