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Frequently Asked Questions About Best Buy Fairlakes
How do I check product availability at the Fairlakes Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairlakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairlakes stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairlakes Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2809 reviews)
Tanner M
February 17, 2026
1 out of 5
Ordered a TV for next day shipping. Turns out they use a third party service called Roadie and that driver cancels my delivery cause it can’t fit in their jeep (weird). You’d think the store would automatically find a new driver but they don’t you have to notify them based off of their customer support line and Roadies line. Hard to notify them when the personal line is automatically sent to a third party call center. Was told I would be contacted by the store but that hasn’t happened yet and for some reason can’t cancel my order for a refund so waiting for someone to give me a response.
George B
February 16, 2026
5 out of 5
Great customer service by Larry
Shailendra M
February 11, 2026
2 out of 5
They didn’t refund my $50when I Cancelled membership within time limit,on automated phone call!
Be alert!
Garrett R
February 10, 2026
5 out of 5
Great staff, found what I needed