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Frequently Asked Questions About Best Buy Fairlakes
How do I check product availability at the Fairlakes Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairlakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairlakes stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairlakes Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2823 reviews)
John S
April 20, 2026
1 out of 5
They just try to upsell you for no reason. And majority of their items aren’t even in store it’s just better to order online so you don’t have to deal with the annoying 17yr olds they keep hiring there
Raquel D
April 17, 2026
1 out of 5
Very bad customer service. The manager was very rude to me and not willing to help us at all. We’ve been waiting three hours outside in the parking lot waiting because they were getting ready the laptop and the laptop was never ready. Very very bad experience
Response from Best Buy
April 18, 2026
Hello, Raquel,
We definitely understand the need for friendly and professional support when it comes to your order. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #142887 in your message. You can find us here:
Facebook (https://bby.me/bznJ1w)
Twitter/X (https://bby.me/QThChl)
Instagram (https://bby.me/MSllNP).
LL
April 17, 2026
1 out of 5
This is the worst Best Buy store with the most incompetent employees. I recently bought the new phone and traded in an older model for in-store pick-up and drop-off. After a month of not receiving the trade-in refund, I called Best Buy global customer service rep and visited the Fairfax store with neither taking accountability or offering any solution to why I hadn't received the trade-in refund. Now I get an email from Best Buy customer service telling me that the trade-in was canceled when I dropped off my old phone at the store, so obviously someone at this Best Buy store made a mistake. I would rather eat the cost of not getting the trade-in refund than have to return to the Fairfax Best Buy store and deal with the incompetence.
samai s
April 06, 2026
5 out of 5
Nice 😊