Best Buy Fairlakes

I ordered a TV for the one hour pickup from this location at 10:30am on a Saturday. Halfway thru the day I saw nothing so I called customer service to ask and they said it may take some time so no problem. Around 5pm, the store called ME and told me it would be ready for pickup between 8pm and 9pm that day, so I went to pick it up at 9:30pm that night. When I arrived, not only was it not ready for pickup, but whoever was managing the item order, cancelled my order when they looked it up in the system the next morning. I'll never shop at this location again. I get things moving slow due to the holidays, but calling me to give me a time when it'll be ready, me driving 30 minutes to get it and it not be ready, and then cancelling my order the next day, is absolutely inept service.

A typical Best Buy store—well managed overall with proper service. The negative point: we went there to buy a small household appliance. We had checked the website around 10 a.m., which showed two items available in store. We arrived before 12 p.m. but couldn’t find the item on the shelf. When we asked a store associate if there might be any in the back, he said no without checking. The item was not high-demand or heavily discounted, so it seemed unlikely that both units sold out in less than two hours. It felt like a lack of effort rather than actual unavailability. This may be due to part-time or seasonal staffing during busy periods like weekends or the holiday season. In the end, we went to a nearby Target and purchased the same item there.

Placed a pick up order in store with help of associate. Received a message my order was ready for pick up. I go in and after 30 minutes of waiting a manager takes my number and says she will personally take care of me. No call. After a few days I receive another message that my order is ready. Go in and once again it’s 30 minutes of nothing. I’m told they will need to place my order as picked up, then refund me bc system won’t allow otherwise. The associate then promises to have item delivered earlier for me. But no, it came two days late.

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