Frequently Asked Questions About Best Buy Fairlakes
How do I check product availability at the Fairlakes Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairlakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairlakes stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairlakes Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2805 reviews)
Shailendra M
February 11, 2026
2 out of 5
They didn’t refund my $50when I Cancelled membership within time limit,on automated phone call!
Be alert!
Garrett R
February 10, 2026
5 out of 5
Great staff, found what I needed
Amin F
February 09, 2026
3 out of 5
Return policy, trade in and installation policy not good needs improvement
Response from Best Buy
February 10, 2026
Hello, Amin,
Thank you for sharing your concerns with our Best Buy policies. We can understand that not all policies will be found agreeable and welcome feedback. If you would like to chat with us regarding your concerns please reach out to us on any of our social media profiles below with Review 115179.
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Rebecca J
February 06, 2026
1 out of 5
Went here specifically for the "Camera Experience Shop" but it was a waste of time and gas. Several popular models were not on display, those that were had no lens or no power. And no staff around to offer assistance. What's the point of having cameras on display if you can't actually test them?
Response from Best Buy
February 06, 2026
Good Afternoon, Rebecca,
We fully understand how you are feeling after the cameras you were looking to review were not on display or missing necessary components to test. We would be happy to review this further with you. Please start by sending us a private message on social media, so we can partner you with a specialist. Be sure to include your Google review case ID in your message: #113863.
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