Best Buy Fairlakes

Very bad customer service. The manager was very rude to me and not willing to help us at all. We’ve been waiting three hours outside in the parking lot waiting because they were getting ready the laptop and the laptop was never ready. Very very bad experience

This is the worst Best Buy store with the most incompetent employees. I recently bought the new phone and traded in an older model for in-store pick-up and drop-off. After a month of not receiving the trade-in refund, I called Best Buy global customer service rep and visited the Fairfax store with neither taking accountability or offering any solution to why I hadn't received the trade-in refund. Now I get an email from Best Buy customer service telling me that the trade-in was canceled when I dropped off my old phone at the store, so obviously someone at this Best Buy store made a mistake. I would rather eat the cost of not getting the trade-in refund than have to return to the Fairfax Best Buy store and deal with the incompetence.

Nice 😊

⚠️ Unprofessional and Deceptive Service Rating: 1 (Zero stars if possible) This is the most irresponsible team I have ever dealt with. They offered me a gift card, but it was actually a credit card. When I realized this, I told the agent to cancel everything immediately. He promised it was canceled, but five days later, the card arrived in the mail. This unprofessional mistake has now impacted my credit score. I am working hard on my credit because I need to buy a house, and now I have this unnecessary headache. It is hard to understand how a manager can hire such irresponsible workers. Avoid this place. They are dishonest and their lack of professionalism can ruin your financial plans