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Frequently Asked Questions About Best Buy Fairlakes
How do I check product availability at the Fairlakes Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairlakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairlakes stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairlakes Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2824 reviews)
Barry H
April 24, 2026
5 out of 5
Pure natural medication is the best treatment you can get when suffering from illness like PSORIASIS, DIABETES, ECZEMA, STROKE, INFERTILITY CANCER, HPV, WEIGHT LOSE, HERPES, THYROID, FIBROMYALGIA ETC. My reasons is because me and my sister was cured from HERPES after using natural medication i ordered from (OsagieEnoHerb)
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@droeosagie
Geraldine
April 24, 2026
1 out of 5
Email
Subject
Complaint Regarding Order Cancellation and Delivery Handling
Dear Customer Service,
I am writing to express my frustration regarding a recent order that was unexpectedly canceled without any explanation.
I was not informed that a third-party delivery service would be handling my order instead of UPS. This lack of transparency is concerning, especially since the delivery company canceled my order without notifying me or providing a reason. I only discovered the issue after taking the initiative to track the package myself.
As a result, I missed an entire day of work waiting for a delivery that never arrived. No one from your team reached out to explain the situation or offer support, which added to my frustration.
It is unacceptable that an order can be canceled by a third party without my consent or even basic communication. This experience has left me extremely disappointed in the level of service provided.
I would appreciate a clear explanation of what happened, as well as information on how you plan to prevent situations like this in the future.
Disappointed Customer
Wilson
Response from Best Buy
April 24, 2026
Hey there,
We understand your concerns surrounding your recent purchase. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/ZTXP5B), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #145640
Aiden H
April 22, 2026
5 out of 5
had some online issues, online rep Liz was phenominal. She got me well taken care of! If you have Liz on the line you know you're in good hands
John S
April 20, 2026
1 out of 5
They just try to upsell you for no reason. And majority of their items aren’t even in store it’s just better to order online so you don’t have to deal with the annoying 17yr olds they keep hiring there