Very unprofessional experience. The employee spoke to customers in a rude and disrespectful way, which made the situation uncomfortable. They also claimed to be a manager, but their behavior didn’t reflect that at all. I personally witnessed this, and others have noticed the same issue. Customer service needs serious improvement.
Response from Best Buy
April 02, 2026
Hello,
Thank you for the review. We understand the importance of professionalism.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 137565
👍 to “ I want to thank the other staff, especially Abdulrahman Alrisha for being professional, respectful, and very helpful.
Be careful and double-check everything before buying. ” He has positive energy, a smile, patience, honesty, and friendliness. I will send my friends to buy some products and ask about Abdul Rahman Al-Risha in particular.
Very bad experience with Jacob Tadros.
He gave misleading information, was unprofessional, and treated me with disrespect. I have already sent a formal complaint to management and returned my purchase.
Be careful and double-check everything before buying.and make sure who you talking with.
Response from Best Buy
April 01, 2026
Hello, Eman,
Thank you for your review. We want all of our customers to feel welcomed and assisted when they are in our stores. We are sorry you did not get that experience. If there's anything we are able to assist with, please reach out on social media with a private message. Please include Google Review 137425.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
I had a really frustrating experience at this store. Jacob, an experienced supervisor, was extremely rude and unprofessional to customers. He refused to give any information about himself or his position, and he gave false information to customers. It seemed like he was trying to take advantage of people who spoke a different language, even though it looked like he could speak it himself. He was laughing and acting unprofessional while customers were asking for help, which is completely unacceptable. I found out his name by asking another employee at the store because he refused to share it. I’m just warning others about his behavior so you know what to expect. it’s shocking that someone in a supervisor role would treat people this way. If you go here, be aware—hopefully, he treats you better than he treated me and other customers.
Response from Best Buy
April 01, 2026
Hello, Malika,
Thank you for your review. Encountering an unprofessional employee can be a really disappointing experience. We'd like to hear more about your visit to the Fairfax store and ensure this feedback gets to the right people. Please send a private message on social media. Please include Google Review 137416 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport