Best Buy Fairlakes

My favorite place to shop for electronics.

Clean, neat, dust free store. Nice interaction with staff member at checkout and Kevin also helped load the heavy kitchen item into my car.

I had appointment this afternoon with Geek squad to fix an issue with my new Samsung Galaxy watch 8 that not pairing to my phone, I handed my watch to the technician and explained the issue, then he tried to turn it on and he didn't know how, and he asked me if it is charged, I actually didn't say yes and thought if he didn't know how to turn it on then how is he going to fix it! So he told me to come back again, I just turned back and scheduled a new appointment in another location.

I recently purchased a Lenovo laptop from this store( Fair Lakes store) Best Buy store about two weeks ago for $799. Before purchasing, the store associates clearly mentioned that by taking the $50 membership, I would receive $100 back to my bank account within 3–14 business days and took my bank account details. It’s one person who said that, the cashier girl and the person who handled the payment both confirmed that we will receive amount in our bank account.They even repeated this several times when we confirmed payment. It’s now been over 15 days, and we haven’t received the promised $100 refund. When we visited the store again today to clarify, the staff were unhelpful and rude, saying we “misunderstood” and that the $100 does not go to the bank account but only $50 to the Best Buy account. We patiently explained what happened, but the employees refused to listen and even told us we were “wasting their time.” This was extremely disappointing and unprofessional. We trusted Best Buy’s staff and made our purchase based on their word. Customers should not be misled with false information just to close a sale. I hope Best Buy’s management looks into this issue seriously, provides proper training to staff, and helps resolve our case fairly.