Best Buy Fairlakes

This is a great Best Buy. I kinda have mixed feelings with the brand in general since they stopped selling DVDs but I needed to make 2 separate big important purchases lately, a TV and a Dishwasher and both times the people helping me were very helpful and were genuinely good at their jobs. They even helped me get the TV into the car. I will definitely come back for future electronics needs.

Incredibly frustrating experience when the store opened today, which was supposed to be the release day for the Zelda 40th Anniversary Special Edition Switch 2 console. After waiting over an hour outside for over an hour before opening (some people in the line had been waiting for at least 3 hours), the store opened with zero communication from staff of where to go, people at the front of the line outside before opening found themselves at the back of the pickup line because of the confusion, and general staff had no idea of the consoles were in stock; however, the manager knew immediately that the release date had been pushed back to next week. I'm not sure if the manager explained the delay to the staff and they were overwhelmed by the 15ish people present at opening or if the change was not shared with them. Either way, it was incredibly confusing. Additionally, there should have been some check in from the manager or some staff member, who was aware of the console release date change, with the customers waiting patiently outside before opening to inform them of the delay. Because they didn't, multiple people wasted hours for nothing. I don't blame the store for the last minute release date change, but I do find it highly unprofessional and inconsiderate that it wasn't communicated to us, either by the staff or even a sign taped to the front window of the store. Anytime I've waited outside a store for the release of a highly anticipated game or console, at least one staff member checks in to confirm why customers are there and to communicate how many of those items are in stock/how many people will actually be able to acquire said items. I understand that there is always a risk to leave empty handed when waiting outside of a store prior to opening in hopes of picking up an item on release day because there isn't enough stock available. But I don't understand and can't excuse the choice to not share that it would be impossible to buy an item because of a release date change that the public wasn't aware of.

Horrible. Sales team was helpful. Scheduled an installation appointment which then earliest was the following Wednesday. They confirmed Tuesday evening just to cancel later Tuesday night. No one at the actual store is available to speak you onion a phone. Everything is AI generated and you speak with “ services”. Lost a day off from work - this is horrible service. Going from verifying install then canceling all the night before is completely un professional , costing me a days wages and time. Unacceptable

Not a lot of inventory like it used to be