Best Buy Fairlakes

During my visit, I was assisted by a sales associate named Jean and his colleague. They were responsible for helping me with my purchase, but I found them uncooperative and uninterested in providing detailed information about the devices I intended to buy. Additionally, I was attempting to finance my purchase, which required a minimum of $299 to qualify; however, my purchase total was only $229. When I informed Jean that I might consider adding items to reach the $299 threshold, he suggested I could simply add snacks costing approximately $7. While reviewing the transaction on the screen, I noticed that a Best Buy membership charge of $49.99 had been added without any explanation or disclosure regarding the nature or benefits of the membership. This has been the worst experience I have encountered at Best Buy to date.

Don’t trust the “ready within 1hr” when ordering pick up on the website.

2 days past a 15 day return window for a Christmas gift I got 2 of the same. Would not take back or anything, suggested I sell it on Facebook marketplace?.? and it was unopened. What happened to 30 day return policy??? won't be shopping at BB again... won't be paying for the "membership" either!!

Some of your teenage employees must have a lack of overall knowledge if they don’t know the difference between their checkout and store pickup lines. But let’s treat customers like they’re the idiots. This evening I was literally standing at the store pickup line to pick up an item. One of the employees there was behind the pickup counter, avoided me, and seconds later moved to the checkout counter. He then took the person waiting at the checkout line (who was also a part of this stupidity because clearly he is too arrogant to know the difference as well), then literally said something behind my back like “I don’t know what she’s doing”. The way I see it is a lack of training and professionalism. I haven’t had issues at this particular location, but after this encounter I don’t think I’ll come back.