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Frequently Asked Questions About Best Buy Fairlakes
How do I check product availability at the Fairlakes Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairlakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairlakes stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairlakes Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2779 reviews)
M V
December 22, 2025
1 out of 5
Stay away from the Magnolia store, its run with incompetence and zero communication. They are great at billing you, but when products are missing, not working well or they owe you a refund, they go missing and never respond to text or calls. You are better off dealing with a high end home theater store, because you will pay the same or less than Magnolia but with much better service.
Edwin F
December 21, 2025
1 out of 5
Too many young kids in management positions without customer service training. Also, we were told about a 20% savings if we applied for a credit card, but the savings are not shown on the receipt. Seems like a bait and switch. Plus, the receipts are not "in the system" in real time. Wow! Technology store that's lacking in technology. Now I have a credit card that I have to close soon because there is a charge for some membership I don't want. Very unhappy with the experience.
Response from Best Buy
December 21, 2025
Hello there, Edwin!
Thank you for taking the time to reach out on Google with a review. We can fully understand the need for friendly and professional support in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #92540 in your message. You can find us here:
Facebook (https://bby.me/6hybuq)
Twitter/X (https://bby.me/xgcm2s)
Instagram (https://bby.me/2wyham)
We hope to hear from you!
Yazeed K
December 18, 2025
5 out of 5
Great branch
Marc B
December 15, 2025
1 out of 5
I ordered a TV for the one hour pickup from this location at 10:30am on a Saturday. Halfway thru the day I saw nothing so I called customer service to ask and they said it may take some time so no problem. Around 5pm, the store called ME and told me it would be ready for pickup between 8pm and 9pm that day, so I went to pick it up at 9:30pm that night. When I arrived, not only was it not ready for pickup, but whoever was managing the item order, cancelled my order when they looked it up in the system the next morning. I'll never shop at this location again. I get things moving slow due to the holidays, but calling me to give me a time when it'll be ready, me driving 30 minutes to get it and it not be ready, and then cancelling my order the next day, is absolutely inept service.