Best Buy Fairlakes

Go to another location The kids working here don’t have any respect or customer service skills. So dismissive, makes this Best Buy loose sales. Just atrocious experience

I visited this Best Buy recently to look at cell phones and asked an associate for help. He told me “one second,” but then walked past me and went to the register to help other customers. I waited a few minutes and he never came back. experience felt dismissive and frustrating., I’d appreciate clearer communication instead of being left waiting with no follow-up. I hope the store can work on customer service consistency, because experiences like this can really impact how people feel about shopping here. The employee was a short Hispanic individual with glasses

This store is the worst 😫 I went there on Friday January 2nd 2026 and they were not professional. . .my advice to consumers never shop at this store; the guy I dealt with with was totally unprofessional. . .I went there to purchase a water filter which I purchase the Samsung refrigerator from, and he was upset because I didn't have the filter. . .I explained to him that I called in advance and gave them the model number. . .he was rude and very abrasive. I would not recommend anyone to purchase any appliances or any other products from this store. BOYCOTT this store!!!!

I went here to purchase an electronic recently and was greeted by mostly friendly staff and people who really wanted to help me. I was helped my multiple staff members who tried to direct me to someone who could help me. The website showed this electronic had 2 in stock even though there were none on the shelf, and after multiple people helped me, an older man came to assist and checked the shelf (as if I hadn’t). He told me if there were none on the shelf, then they didn’t have them, without checking at all. He seemed irritated I needed help to check this. I left and ordered it for mobile pick up. Waited outside the store and got it two hours later.