Best Buy Fairlakes

Went for a simple transaction: order an electric dryer to replace a broken gas one; disconnect and remove the old one and cap the gas line. Three times confirmed with the very young salesperson that this was what was necessary and what they would do. On to day before delivery, I confirm with the (outsourced) crew that this was what was to happen and they had no information about any of the gas side of the equation, had to cancel my delivery, escalate the ticket, find the right people because some detail was incorrect in the system, and now I have to call Customer Support to tell the story to 3 separate folks on the phone. This isn't rocket science people, it's an incredibly basic appliance service and install.

Easy to e-recycle old electronics

Email Subject Complaint Regarding Order Cancellation and Delivery Handling Dear Customer Service, I am writing to express my frustration regarding a recent order that was unexpectedly canceled without any explanation. I was not informed that a third-party delivery service would be handling my order instead of UPS. This lack of transparency is concerning, especially since the delivery company canceled my order without notifying me or providing a reason. I only discovered the issue after taking the initiative to track the package myself. As a result, I missed an entire day of work waiting for a delivery that never arrived. No one from your team reached out to explain the situation or offer support, which added to my frustration. It is unacceptable that an order can be canceled by a third party without my consent or even basic communication. This experience has left me extremely disappointed in the level of service provided. I would appreciate a clear explanation of what happened, as well as information on how you plan to prevent situations like this in the future. Disappointed Customer Wilson

had some online issues, online rep Liz was phenominal. She got me well taken care of! If you have Liz on the line you know you're in good hands