Best Buy Fairlakes

Good store

I had a very pleasant experience in store. My issue was the services provided after sale. We paid to have our TVs professionally mounted and figured I would get geek squad. What I got was 2 random guys who came unprepared and had no clue what they were doing. I watched the head guy use a stud finder incorrectly and try to tell me that I had a wood stud running down the middle of my wall horizontally. He spent almost the entire time in my home on the phone with his boss asking for help. I told them to drop the equipment and leave. You trust a company like Best Buy to provide you with good service, instead they send a completely inexperienced and unvetted contractor that I wish I never let into my home.

A couple of weeks ago, I went to buy a wireless keyboard and mouse set, and I was assisted by Larry. I was dealing with an unexpected issue with my Mac’s screen at the worst possible time. I was on a budget and on the brink of exploding. Larry understood my technical issue and advised me from a knowledge. He then went with me over the options as if he were buying the set for himself. He was kind and compassionate, and his words lifted my spirits. I felt better when I left the store than I had when I walked in. I was waiting to receive a survey so I could share my appreciation for Larry’s great support but I haven’t received one. I still wanted to acknowledge his wonderful, caring nature. Thank you Larry. May ease and comfort find you wherever you go and whenever you need them. Your interaction with me reminded me that God’s hand reaches out in many forms through His creatures and that kind people still exist in our world.

The help is good, I go there to replace my iPhone screen protector, it just sucks that in a course of four months, they went from charging $6 for applying the screen protector to $8. 🫤 the new installer didn’t properly clean off my phone so I can see bits of dust close to the camera area.